16 of 16 ITIL Jobs in the North East

priorities. Able to work independently and as part of a wider technical team. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Salary of £30,000 - £35,000 Hybrid working 25 days' annual leave plus bank holidays Additional day off for your ...

Experience with Cyber Essentials/CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices ...

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

logging, triaging, and resolving incidents and service requests, acting as a user advocate and ensuring issues are managed through to resolution in line with ITIL best practices, service levels, and security standards.This role is FTC to end of Jan 2027 where most days will be onsite near Darlington. Essential ...

escalations, and improvement plans. Strong stakeholder management and communication skills. Excellent analytical and reporting capabilities. Desirable Experience within a regulated environment. Utilities sector experience. ITIL or Service Management experience. Key Attributes Takes ownership and works independently. Confident and credible when challenging suppliers. Strong attention to detail. Commercially aware and outcome ...

intensive or regulated environments (e.g. utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation programme Build and shape an enterprise architecture function with real influence Work on systems ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability ...

Good level of qualifications, at GCSE equivalent or higher Proficient in Microsoft Office; Word, Excel and Powerpoint Desirable Formal IT/Admin qualifications (Microsoft, ITIL etc) Knowledge, Skills, Training and Experience Essential Basic hardware troubleshooting to a first line level Excellent communication skills, across departments and teams Excellent customer service ...

handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management ...

confident when things go wrong you can own an escalation and communicate clearly Strong commercial awareness, including contracts, scope, and cost Nice to Have ITIL Foundation (or higher) Experience with S/4HANA Public Cloud and/or SAP BTP Background in consulting or a systems integrator Familiarity with ...

Purview Experience in using PowerShell and Microsoft Graph API for M365 administration. Desirable Experience in implementing and supporting ISO27001 Security management standard. Intermediate ITIL Service Management knowledge and Experience Knowledge and experience in telecoms, data networks and server infrastructure systems. Experience Essential Recent and demonstrable experience of leading a team … implementation Desirable Experience of working in an agile environment and experience with agile methodologies Post Graduate Qualification Cisco Certified Network Professional Microsoft Certified Professional ITIL Foundation Prince 2 Foundation Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest Way Newcastle upon Tyne NE158NY United Kingdom Employer ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analysts Strong experience managing … mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift-left, knowledge management, process optimisation) Experience supporting multi-site ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

unique. We'd love you to join us. What skills, knowledge and experience will you need? Demonstrable experience of IT Service Management in an ITIL or equivalent Framework. Proven experience of supporting the delivery of projects in an Agile environment. Proven track record of transitioning projects into live service. Demonstrable … role you'll need good at stakeholder engagement, a structured approach to managing change and a commitment to delivering reliable, user-focused outcomes. An ITIL Foundation qualification (or willingness to work towards one) would be advantageous but is not essential. Details. Wages. Perks. Location: You'll join ...