18 of 18 ITIL Jobs in the North East

analytical, and problem-solving skills Ability to manage multiple priorities and work effectively in a fast-paced environment Excellent communication and customer service skills ITIL awareness Technical Expertise Microsoft Azure (VMs, networking, storage, security, cost management) Microsoft 365/Entra ID/Active Directory/Group Policy Windows Server ...

Knowledge of VDI performance monitoring and capacity planning tools. Exposure to Zero Trust, security hardening, and multi-factor authentication in Citrix environments. Familiarity with ITIL processes and change management practices. About you: UK national Location - Flexible, with occasional paid travel to Derby Security cleared to SC Confident in delivering high ...

/IP networking fundamentals Scripting/programming concepts (e.g., PowerShell, Python, Bash) Desirable Experience: Exposure to formal project frameworks (e.g., Agile, Prince2) Understanding of ITIL and service management practices Proven ability to troubleshoot multi-layered technical issues Strong documentation and communication skills, with confidence engaging stakeholders at all levels Benefits ...

experience is a bonus · Customer-focused with a practical approach to change Nice to have: · Experience of the Rail Industry, Planning, Control or Rostering · ITIL certification What you’ll bring (core strengths): · Customer management · Ownership and governance of services · Problem solving and decision making · Stakeholder engagement · Data and reporting · Financial ...

Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility ...

AZURE and On-Premise environments - Level 3 support for Windows Server - Previous involvement in the design, delivery and documentation of Cloud solutions - Worked with ITIL processes - Strong MS AZURE knowledge and background (Virtual Networking/Operating Systems/Security) - Cloud Architecture & Governance - Azure Framework - Azure Back-up/Recovery Services ...

AZURE and On-Premise environments - Level 3 support for Windows Server - Previous involvement in the design, delivery and documentation of Cloud solutions - Worked with ITIL processes - Strong MS AZURE knowledge and background (Virtual Networking/Operating Systems/Security) - Cloud Architecture & Governance - Azure Framework - Azure Back-up/Recovery Services ...

team. Act as the primary contact for stakeholders regarding IT service issues, ensuring clear communication and solutions that meet business needs. Implement and embed ITIL best practices to drive consistency, service excellence and improved customer satisfaction. Identify opportunities for process improvements and lead initiatives that enhance service efficiency and overall ...

ability to engage technical and non-technical audiences. Practical experience with business improvement tools and methodologies such as: Lean Six Sigma/PRINCE2/ITIL Data analysis tools (Excel, Qlik, Tableau) Demonstrable business analyst experience in a regulated environment. Proven experience in E2E process mapping and supporting technical ...

service delivery across the business' IT technology environment. We are looking for: Proven experience in Service Transition within an IT environment Strong knowledge of ITIL practises (service design, change, risk, incident, request, and catalogue management) Strong analytical and reporting capabilities Excellent stakeholder management and interpersonal skills If this sounds ...

problem management Commercial awareness and ability to influence supplier contracts Strong analytical, negotiation, and communication skills It would be a bonus if you had: ITIL Foundation certificate Exposure to Central Functions - HR, Payroll, Finance, etc If this sounds of interest, please apply today ...

opportunity to take the lead in bringing new and improved services into live operation with confidence and control. Working at the heart of the ITIL Service Management framework, you'll partner closely with Service Design and IT Operations teams to make sure every service lands smoothly, safely and ready ...

handling and processing requests for support, resolving issues first-hand where possible and coordinating resolution with appropriate teams and suppliers in line with the ITIL standards. Main Responsibilities As the primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using … rota basis, so some support may be required outside of normal business hours. The ideal candidate will ideally have the below skills and experience: ITIL Service Management knowledge Proven experience of working in a customer facing 1st and 2nd line support role. Proven experience of solving technical problems ...

subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) (2) Evidence of continuous professional development. (2) Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master … qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Experience Essential Engaging with Public Sector procurement professionals, to support the delivery of relevant procurement activities. Inerpreting strategy and aligning activities, inputs, outputs, controls and capabilities required across service design ...

subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). ...

Company description At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the worlds leading businesses. We are at the heart of progress; with proven expertise and a continuous flow ...

documentation, including service models, processes and diagrams* Establish and operate Service Transition governance in alignment with service design and project framework CORE SKILLS: Formal ITIL v3/4 qualification [Foundation Certificate] Essential experience of ITIL Service Management framework within a large-scale, global enterprise environment. Experience of managing service transitions ...

that we are maximising the systems and functionality. In this varied role you will support the service desk, providing 2nd line support following our ITIL incident and problem management processes and ensuring that we deliver in accordance to our service levels. Analytical and logical, you will be an integral part … change management and governance skills with a willingness to develop and improve. Ideally you will hold relevant service management and project qualifications such as ITIL, although this is not essential. Closing Date: 8th March 2026 Interview Date: to be confirmed ...