1 to 25 of 43 ITIL Jobs in the North East

lease schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also … people connected to care. Job description Job responsibilities In this role, you are accountable for Specialist skills 1. Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided. 2. Support the adoption of IT Service Management policies, processes and procedures, ensuring they … delivery teams 3. Business stakeholders4. Service Managers5. Suppliers (Internal and External)6. Peer Networks Person Specification Personal Qualities, Knowledge and Skills Essential Knowledge of implementing or working under the ITIL V4 framework. Significant knowledge gained from working in a similar level role in an NHS or associated public sector environment. A general and broad knowledge of current issues and advances More ❯

/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience RLEVANT EXPERIENCE: Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and More ❯

processes in IT context. Experience with FlexLM is advantageous. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Experience with service management tools like ServiceNow. Knowledge of ITIL or similar frameworks. Attention to detail and high-quality work commitment. Occasional travel to other sites. Comfortable with BPSS security checks. What We Offer We aim to be an employer More ❯

ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL Skills including Backup, Maintenance schedules and high level troubleshooting Proven track record … services e.g. Office 365 migrations or Cloud server migrations Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology Experience of Virtual Desktop and Virtualised applications using Citrix technology ITIL Foundation or Practitioner accreditations Experience of hardware deployments including SAN technologies Education/Training Be able to show clear evidence of continual learning in your career to date Industry recognised More ❯

for Microsoft software, with a focus on Windows 10 and Office 365 (especially Outlook) - Exceptional customer service skills Person Specification Qualifications Essential Suitable technical professional qualification e.g. ECDL, MCP, ITIL (foundation), CompTia A+ or equivalent experience OR HNC/C with suitable experience Desirable Formal technical qualification. Experience Essential Relevant experience in a Service Desk Role Demonstrable understanding of current … working knowledge of connectivity of PC hardware, printers and other peripheral devices Experience of working with, but not limited to AD User Groups Organisational units NTFS security Anti-virus ITIL methodologies Production of technical documentation Hardware and software support Experience of health information systems such as EMIS, TPP, iSoft Internet tools and technologies Desirable Experience of working across organisations and More ❯

Familiarity with Agile and Scrum methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the efficiency and return of investment More ❯

of IT services, identifying areas for improvement and implementing necessary changes. Incident Management: Oversee the resolution of IT incidents, ensuring minimal disruption to business operations. Essential Qualifications and Experience: ITIL V4 Foundation or equivalent experience. Proven experience in IT service delivery management, preferably in a multi-subsidiary environment. Strong experience in managing third-party suppliers and ensuring compliance with SLAs. More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

to convey security risk concepts to senior stakeholders. Analytical and problem-solving skills, capable of analyzing complex issues and developing mitigation strategies. Knowledge of regulatory requirements and standards like ITIL, COBIT, ISO 27001, NIST. Ability to communicate technical concepts to non-technical audiences and influence decision-making. Commitment to continuous learning and adaptability to emerging trends and technologies. Relevant certifications More ❯

live, helping to embed these services into business-as-usual operations. The role requires a strong understanding of IT Service Management (ITSM) principles and the (Information Technology Infrastructure Library) ITIL framework, excellent stakeholder engagement skills, and a commitment to ensuring that new digital solutions are not only delivered-but successfully adopted and sustained across the organisation.. As an organisation we … Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . ITSM/ITIL experience mandatory, ideally qualified in ITIL Foundation. Experience of working within a service management function. Excellent grasp of service design phase processes. Excellent grasp of the transition-based functions especially … Change and Release Management. Understanding of related ITIL functions especially release management, Incident and problem management. Welsh language level requirements Desirable: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh) previous Level 1 Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills You’ll thrive here if you are: A self-starter who takes ownership Adaptable and proactive in the face of More ❯

it receive a sufficient number of applications. Person Specification Qualifications Essential Educated to Masters degree level (or equivalent) in an IT or other relevant discipline or relevant experience Desirable ITIL Service Management foundation Agile Change Management or equivalent Agile certification Experience Essential Demonstrable experience in managing product releases or projects with multiple contributors and delivering on time-based release schedules More ❯

BJSS clients. Build strong client relationships which fosters a partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged … Levels. Attain the required knowledge of the client, platform, and application to provide the support required. Know when to escalate issues that require additional attention. Lead the creation of ITIL aligned processes and procedures and transition of these into Live Operation. Work closely with the technical support teams such as platform engineers and developers, providing 2nd and 3rd line support … hosting suppliers, we would also look for: Demonstrable experience of managing 2nd and 3rd line support services Experience of supporting cloud environments Experience of Service Design and Service Transition ITIL certifications with strong ITIL knowledge, and specific demonstrable experience across all the ITIL processes (e.g. Incident, Problem, Change and Capacity reporting) Experience of several distinct implementations A solid experience and More ❯

to make decisions and take ownership Strong communication skills Excellent attention to detail Ability to follow instructions Experience of working in a first line role and an understanding of ITIL is desirable but not required. Must be eligible for UK Security Clearance Additional Information We are proud of the benefits we offeremployees of NEC Software Solutions Private Medical Cover funded More ❯

manufacturing environments Understanding of PLC networks, Operational Technology and remote support for factory systems Experience and qualifications in IT networking, understanding of VPNs, Firewalls, VLAN and routing Understanding of ITIL and Project Management strategies Experience and qualifications with Microsoft365, including Intune and Azure Experience of training others within an IT team TO APPLY Please send your updated CV to Tony More ❯

Full UK driving licence. Bonus Skills (Not Essential but Great to Have): Familiarity with Microsoft 365, Intune and Azure environments. Understanding of VPNs, firewalls, VLANs and routing. Knowledge of ITIL best practices. More ❯

configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon More ❯

Maintain documentation detailing the configuration, design, processes, and tools associated with network infrastructure. Identify areas for enhancement and propose solutions aligned with business needs and industry best practices (e.g. ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. More ❯

requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT … enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies. Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes. Excellent track record of people and team management. Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. Awareness of structured development, analysis and More ❯

Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability to work well as part of More ❯

in a proactive way in a fast-paced environment• Excellent written and communication skills• Strong understanding of Firewall and Security principles• Basic understanding of working within SLAs• Understanding of ITIL processes• Full UK Driving License Benefits include and are not limited to: • Regular training and progression opportunities• Hybrid working options• Cycle to work scheme• Private medical cover• Pension scheme Next More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), newcastle-upon-tyne, tyne and wear col-narrow-left Client: Stealth iT Consulting Location: newcastle-upon-tyne, tyne and wear, United Kingdom More ❯

learners to learn. As one of a team of IT Support Engineers your role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to … Microsoft and Apple devices Basic Operational knowledge of Microsoft 365 and/or Google Workspace Technical knowledge and experience equivalent to CompTIA A+ or similar. A working knowledge of ITIL methodology and use of IT service desk ticketing system e.g. ServiceNow would be an advantage. What’s in it for you? At RM we have My Work Blend @RM which More ❯

culture of ongoing enhancement The ideal candidate will have the following: A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested More ❯