21 of 21 ITIL Jobs in the North East

working to SLAs. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to obtain BPSS and Enhanced DBS clearance. Desirable ITIL knowledge or certification. Microsoft certifications. Experience supporting Microsoft Surface Hub and AV technologies. Understanding of networking fundamentals including TCP/IP, DNS and DHCP. Inclusion ...

Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection ...

cloud networking and identity fundamentals.Familiarity with CI/CD pipelines and automation tools.Engineering PracticesExperience working in DevOps, SRE, or platform engineering environments.Working within ITIL frameworks.Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell).Understanding of cloud governance basics (tagging, policies, cost controls).Soft SkillsCollaborative and team-oriented approach.Ability ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

.Eligible for UK Security Clearance and NPPV3.Desirable:Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join ...

boardroom Excellent organisational skills and the ability to juggle multiple concurrent projects Based in or commutable to Teesside Desirable: Relevant certifications (Prince2 Practitioner, PMP, ITIL, or similar) Background in cyber security, cloud migration, or telecoms projects Experience managing budgets and commercial project reporting What's On Offer Salary ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

support for infrastructure and migration projects, including server, platform and legacy on-premises file server migrations. Work closely with internal IT teams in an ITIL-based environment, contributing to projects, documenting solutions and implementing technical changes. The System Engineer must be able to commit to being onsite in Sunderland ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...

Confidence facilitating workshops, presentations and governance meetings. A proactive and collaborative approach with strong problem-solving skills. Desirable - PRINCE2 Practitioner/MSP Foundation/ITIL Foundation/Certified Scrum Master Why join NGN? A competitive salary , tailored to your skills, experience and qualifications Annual bonus of up to 10% , recognising ...

value. Here’s a breakdown of what you’ll be doing:Create and maintain application-related operational reports Complete all work in line with ITIL processes, in particular, Change, Incident, Service Request and Problem Management processes, as defined by IT Service & Operations. Work with business functions and the DevOps Team ...

engineering practices, and how product managers can successfully work with these professions to create better products. Experience of managing large teams. Working knowledge of ITIL v4Further Location InformationPlease ensure that you only apply for a location that you are willing and able to work from, as we will only make ...

supporting enterprise network environments, with hands-on knowledge of Aruba switching, wireless technologies, ClearPass NAC, routing, switching, VPNs, and network security. Experience working within ITIL change environments, supporting multi-site infrastructure, and engaging with technical stakeholders is essential. Desirable experience includes SD-WAN, Azure networking, network automation, and exposure ...

problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000.The role is office based in either Chippenham or Hartlepool.Travelling may be required as part of the role as there … requirementsAwareness of the business priorities, objectives and drivers to implement continual service improvement strategiesWork very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholdersBuild and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams.Ensuring ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Support area and any additional areas utilising the KB functionality.Logistics:Ensure the Knowledge Management process interfaces with the Service Desk and all other relevant ITIL process areas in an efficient and effective manner.Ensure communication channels between the Knowledge Management function and related ITIL disciplines (Service Desk, Incident and Problem Management … processes and the Knowledge Management System to new accounts following successful bids.Pro-actively apply best practice across all AccountsQualificationsEssential Experience of working within an ITIL role Good understanding of all Service Management processes Excellent interpersonal and communication skills including previous experience liaising with all levels of management Self-motivated Flexibility ...

investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working … Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have ...

strong problem-solving skills, and appropriate resolution through a ticketing solution. The ideal candidate will bring knowledge of service desk technologies working within an ITIL Framework by providing service desk support services and linked IT admin tasks for the company’s user base. Responsibilities: Keep service tickets and internal systems … proactive in resolving issues. Proficient in Microsoft Office and familiar with multiple operating systems. Educated to A-Level standard or above; IT qualifications and ITIL knowledge desirable. Experience using process-driven applications. Full, clean driving License Benefits: 25 Paid Holidays + Bank Holidays Company Pension Scheme & Life Assurance Career progression ...