12 of 12 ITIL Jobs in the North East

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯

and storage. Qualifications Essential Degree calibre with relevant in-depth knowledge of the subject matter OR Relevant experience of the subject matter Desirable Qualifications in appropriate IT certification (eg ITIL, TOGAF, Agile, ISTQB etc) Post Graduate qualification Employer details Employer name NHS Business Services Authority Address Stella House (Newcastle) or Parklands 1A (Middlebrook) Goldcrest way, Newburn Riverside Newcastle Upon Tyne More ❯

e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more. More ❯

storage solutions Exposure to SQL Server, Oracle, or PostgreSQL is a plus Experience in regulated environments or manufacturing (SCADA, PLCs) is desirable Certifications such as CCNP, MCSE, VMware, or ITIL are advantageous Why Join? Competitive salary and private healthcare Access to cutting-edge infrastructure technologies Professional development and training Opportunity to shape infrastructure strategy in a fast-growing organisation More ❯

open on salary, it will be dependent on experience. To apply send your CV to Matthew.Leach @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else More ❯

joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and … of any Major Incidents underway, and potential workarounds for these Key Skills and Experience Proven experience in team supervision, workload prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas More ❯

Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either … you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Change Management; as such it requires in depth knowledge of the following ITIL v4 practices: Change Management, Incident Management, Problem Management, Release Management, Service Request Management, Configuration Management, Capacity and Performance Management and Continual Improvement. Demonstrating excellent communication skills, you will be expected … Job description Job responsibilities Full details can be found in the attached job description. Specialist skills 1. Oversee the continuous development, transition and day to day operation of associated ITIL IT service management practices and governance frameworks, engaging with business colleagues, internal/external suppliers and key stakeholders as necessary. 2. Ensure that relevant IT Service Management policies, processes and More ❯

with clarity, sets direction, and builds collaboration across disciplines and suppliers. Strategic Thinking: Aligns platform initiatives with the customer's long-term technology and business strategies. Operational Excellence: Applies ITIL principles to ensure consistent, reliable, and measurable service delivery. Vendor Management: Skilled in negotiating, managing, and governing multiple vendor relationships to achieve value and accountability. Technical Depth: Strong expertise in … M365, AWS, Nutanix, VMware, storage, and backup). Proven experience managing large scale enterprise infrastructure services. Strong vendor management and service governance skills. Excellent stakeholder engagement and communication abilities. ITIL Foundation or higher certification preferred. Experience in leading platform transformation or cloud migration initiatives desirable. Benefits At Sword, our core values and culture are based on caring about our people More ❯

a global application support team in a fast-paced environment, ideally (but not essentially) within financial services Excellent communication skills and experience interacting with business stakeholders, end0users and technologists ITIL (or similar) certification (or experience working within an ITIL framework) Strong understanding of application design, rational databases (SQL Server), monitoring and alerting tools (Grafana, Prometheus, Victoria Metrics), scheduling tools (Control More ❯

of your ongoing tasks as well as involvement in planning current and future deliverables and providing regular reporting to product and delivery managers. Demonstrate experience of working within an ITIL Framework and specifically providing 2nd/3rd line support for incidents, problems and changes. Track record of using multiple diagnostic techniques and methods in analysing and resolving issues, working up … good understanding of these technologies will be valuable. Your role will involve investigating issues, ensuring our automation services run optimally and supporting upgrades and patches. You'll work to ITIL standards across incident, problem and change management, collaborating with internal and external partners to deliver robust, modern solutions. You'll also use tools like Splunk, Dynatrace and BMC to proactively More ❯

the Trust to ensure effective use of IT which supports staff and patients. The post holder will maintain the operational capability of the ICT Servicedesk with incident supporrt following ITIL standards together with ensuring new requests are completed in a timely manner. Liaising with other teams within the department as required on technical and non-technical issues, and with third … other Trust teams. Manage the provision of an IT procurement, billing and monitoring service including ordering and invoicing. Day to day management of Trusts IT incidents and requests to ITIL standards. Assist in the development and maintenance of documentation and procedures. Ensure effective and efficient customer service. Produce timely and accurate reports on the performance of the ICT team and … across the Trust. Act as an escalation for the ICT Servicedesk team staff with incidents and requests. Assist with planning and support of BAU system and device upgrades. Ensure ITIL processes are followed. Support ICT users to investigate IT operational requirements functions that contribute to improvements in the application of IT and the development of new or changed processes/ More ❯