24 of 24 ITIL Jobs in the North East

Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection ...

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility ...

boardroom Excellent organisational skills and the ability to juggle multiple concurrent projects Based in or commutable to Teesside Desirable: Relevant certifications (Prince2 Practitioner, PMP, ITIL, or similar) Background in cyber security, cloud migration, or telecoms projects Experience managing budgets and commercial project reporting What's On Offer Salary ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation programme * Build and shape an enterprise architecture function with real influence * Work on systems ...

Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...

Knowledge of enterprise backup software. * Knowledge of a Citrix environment. * Experience working in a highly regulated environment. * Knowledge of Microsoft SharePoint. NICE TO HAVE * ITIL Foundation certification. * Exposure to endpoint management tools such as Intune or SCCM. * Basic knowledge of Windows Server builds and networking (DNS, DHCP). * Familiarity with ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability ...

Knowledge of enterprise backup software. Knowledge of a Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft SharePoint. NICE TO HAVE ITIL Foundation certification. Exposure to endpoint management tools such as Intune or SCCM. Basic knowledge of Windows Server builds and networking (DNS, DHCP). Familiarity with ...

related technical disciplines (deep specialist knowledge not required). * Relevant experience in a similar Client Service Manager or Service Desk Manager role. * Familiarity with ITIL or similar service management frameworks. * Experience with service desk tooling and reporting/KPI dashboards. What We Offer * A senior leadership role with direct reporting ...

supporting enterprise network environments, with hands-on knowledge of Aruba switching, wireless technologies, ClearPass NAC, routing, switching, VPNs, and network security. Experience working within ITIL change environments, supporting multi-site infrastructure, and engaging with technical stakeholders is essential. Desirable experience includes SD-WAN, Azure networking, network automation, and exposure ...

managing and governing managed service providers, including SLA and KPI management, service improvement and commercial oversight. Experience leading internal IT support teams and delivering ITIL-aligned service management. Strong knowledge of Active Directory, Microsoft Entra ID, identity lifecycle management, access governance and privileged access controls. Experience overseeing externally managed cyber … digital governance requirements. Excellent leadership, communication and stakeholder management skills. Desirable Experience of SOX IT General Controls or equivalent audit and internal control frameworks. ITIL v4 Foundation or higher. Relevant infrastructure or cyber security certifications. Experience within healthcare, social care or another highly regulated multi-site environment. Additional information This ...

AppDynamics, Grafana, Azure Monitor, or equivalent. Understanding of cloud platforms (Azure, AWS, or GCP). Familiarity with APIs, middleware, and integration technologies. Knowledge of ITIL principles and service management best practices. Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to perform under pressure during critical … incidents. Strong collaboration and teamwork mindset. Ability to prioritise workload effectively in a fast-paced environment. ITIL Foundation Certification. Experience working within Agile and DevOps environments. Exposure to automation and scripting technologies (PowerShell, Python, Bash, etc.). Experience supporting cloud-native applications and microservices architectures. ...

process improvement frameworks, and qualificat Experience Experience within the healthcare sector, knowledge of process improvement frameworks, and qualifications such as PRINCE2, AgilePM or ITIL Foundation Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary ...

realisation and delivery while building and guiding a team of Project Managers. Experience in the healthcare sector and qualifications such as PRINCE2, AgilePM or ITIL Foundation are highly valued. You will collaborate with senior leaders and external partners to ensure successful change adoption. #J-18808-Ljbffr ...

change approvals (e.g. CAB), and go/no-go decisions - Ensure adherence to Public Sector governance, including change management, audit, and compliance standards (e.g. ITIL, ISO, security policies) - Identify and manage risks, dependencies, and impacts across integrated systems - Produce and maintain release documentation, reporting, and audit artefacts - Support live service … releases across multiple teams or suppliers - Experience working within regulated or Public Sector environments (e.g. HMRC, DWP, central government) - Knowledge of service management frameworks (ITIL, Change Management, CAB processes) - Familiarity with security and compliance requirements (e.g. BPSS/SC environments, audit controls) - Experience with tooling such as Jira, Azure DevOps ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Administer and support Okta environments. Work closely with internal teams to resolve technical requests generated through IT support and project activities. Operate within an ITIL-based support environment, participating in sprint-based work where required. Essential Skills & Experience Proven experience in a hands-on 3rd Line Infrastructure Support role. Strong … Okta administration experience. Experience supporting infrastructure, networking and end-user computing (EUC) environments. Strong troubleshooting and problem-solving skills. Previous experience working within an ITIL support framework. Ideal Background We're keen to speak with engineers who have: A strong support engineering background Experience working within Managed Service Providers (MSPs ...