20 of 20 ITIL Jobs in the North East

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

Prometheus, VictoriaMetrics) Scheduling tools (eg Control-M) Operating systems (Windows and Linux) Containerisation and orchestration (Kubernetes) Cloud platforms (Azure) Issue tracking and source control (JIRA, Git, Bitbucket) Familiarity with ITIL processes and incident/change management frameworks (certification desirable). Minimum 2:1 degree in Computer Science , Information Systems , or a related field, ideally from a Russell Group university . More ❯

focused approach. Excellent communication skills. Desirable: Exposure to Docker/Kubernetes. Experience with monitoring tools (SolarWinds, Nagios, Grafana). Experience with configuration management (Ansible, Puppet, Satellite). Understanding of ITIL and change management processes. Experience working in a regulated/GxP or pharmaceutical environment is beneficial. Scripting/automation experience (PowerShell, Bash, Ansible). More ❯

regularly Desirable Server and infrastructure exposure, for example Windows Server, AD, basic networking Experience with VoIP platforms Familiarity with Datto RMM or similar remote management tools CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support £300 per month car allowance Mileage reimbursed at 45p per mile Training plan toward field engineer duties and relevant certifications More ❯

IT estate We need you to have Experience of working within an IT support team, with a proven track record in colleague support roles and have and understanding of ITIL frameworks Windows 11 experience and sound understanding of Microsoft software - including O365, Teams etc. Experience of PC configuration/Installation Be adaptable and able to operate in a constantly changing More ❯

for someone who: Has a broad interest in technology and enjoys solving a wide range of technical issues. Takes pride in maintaining high productivity, reliability, and quality standards. Understands ITIL principles and continuous improvement processes. Works well with DevOps, Support, QA, and Development teams - we believe in collaboration, not blame. Can build strong and honest relationships with clients, including occasional More ❯

data solutions that explore, capture, transform, and utilize data to support AI, ML, and BI Proficiency in data science languages/tools such as R, Python, SAS Awareness of ITIL (Incident, Change, Problem management) Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to More ❯

adaptability in a fast-paced setting. Passion for customer service excellence. Desirable Experience in IT services or MSP environments. Familiarity with ticketing systems and Microsoft 365. Professional certifications (e.g., ITIL, MCP, Helpdesk Habits). Why Join? Be part of a collaborative and values-driven team. Opportunity to shape client experience and team culture. Work with innovative tools and contribute to More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more. More ❯

with third-party suppliers to ensure SLA compliance. Skills & Experience Experience supporting Oracle E-business Suite financials Proven experience in 2nd and 3rd line Applications Support Team leadership experience ITIL Foundation qualification (or equivalent) preferred Strong communication skills with the ability to engage at all levels. For further information, please apply and I will contact you to discuss. The rate More ❯

storage solutions Exposure to SQL Server, Oracle, or PostgreSQL is a plus Experience in regulated environments or manufacturing (SCADA, PLCs) is desirable Certifications such as CCNP, MCSE, VMware, or ITIL are advantageous Why Join? Competitive salary and private healthcare Access to cutting-edge infrastructure technologies Professional development and training Opportunity to shape infrastructure strategy in a fast-growing organisation More ❯

and cloud security principles. Experience with Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing More ❯

contracts. Financial acumen to support budgeting and cost control. Administrative capability to manage procurement processes. Proficiency in digital tools and IT asset tracking systems. Desirable Criteria Certifications such as ITIL Foundation, IAITAM CITAM, CHAMP, or PITAM. Experience conducting audits and ensuring ITAM policy compliance. Involvement in infrastructure project delivery. Experience implementing ITAM policies and service improvements. Participation in internal or More ❯

joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and … of any Major Incidents underway, and potential workarounds for these Key Skills and Experience Proven experience in team supervision, workload prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas More ❯

Great Places to Work! You have Experience working on a busy IT service desk or similar support role Knowledge of Microsoft systems and multi-channel communication tools An ITIL v3 Foundation certificate or equivalent experience Strong typing and problem-solving skills A positive, proactive approach to learning and teamwork You'll work Monday to Friday on a set rota, including More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Employer details Employer name NHS More ❯

the ability to undertake the above responsibilities Legally able to work in the country in which the position is based A passion for Service Improvement Experienced Service Management professional ITIL Qualified Experience of managing 3rd parties and 3rd party delivered services Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines … Expert knowledge of ITIL disciplines Excellent leadership and people management skills Excellent written and verbal communication skills Willingness to support and mentor junior staff Excellent customer facing/customer service skills Able to work under pressure and meet deadlines Able to demonstrate a high degree of flexibility including shift and out of hours working Excellent organisational skills Able to manage More ❯