1 to 25 of 32 ITIL Jobs in the North East

Microsoft 365 and end-user hardware. The ability to prioritise workload and manage multiple support requests. Experience working collaboratively within a technical team. Desirable: ITIL Foundation certification. Experience supporting networking, infrastructure or cloud technologies. Knowledge of IT asset management and mobile device management. Understanding of information security and data protection ...

cloud networking and identity fundamentals.Familiarity with CI/CD pipelines and automation tools.Engineering PracticesExperience working in DevOps, SRE, or platform engineering environments.Working within ITIL frameworks.Ability to automate repetitive tasks using scripting (Bash, Python, PowerShell).Understanding of cloud governance basics (tagging, policies, cost controls).Soft SkillsCollaborative and team-oriented approach.Ability ...

satisfaction scores, utilisation, profitability, and operational performance.Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.Support service transition activities for new Oracle Cloud implementations moving into managed services.Promote knowledge sharing ...

navigate ambiguity and derive clarityPreferred QualificationsBachelor’s/Master’s degree in Engineering, Computer Science, or related fieldCertifications: TOGAF, AWS/Azure Architect, ITIL, PMP/Prince2 (optional)Experience in consulting, system integration, or managed services environmentsExperience engaging with global delivery modelsAdditional InformationWhy Version 1? At Version 1, we believe ...

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

.Eligible for UK Security Clearance and NPPV3.Desirable:Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact.Knowledge of ITIL methodology and Service Delivery processes.ITIL v4 CertifiedAdditional InformationWe pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join ...

boardroom Excellent organisational skills and the ability to juggle multiple concurrent projects Based in or commutable to Teesside Desirable: Relevant certifications (Prince2 Practitioner, PMP, ITIL, or similar) Background in cyber security, cloud migration, or telecoms projects Experience managing budgets and commercial project reporting What's On Offer Salary ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

/CD pipelines and DevOps methodologies. Familiarity with monitoring and logging platforms. Experience supporting hybrid cloud environments and cloud migration initiatives. Understanding of ITIL-based service management practices. Exposure to AWS cost management and optimisation strategies. Apply Now If you're passionate about AWS cloud engineering and want to join ...

intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation programme * Build and shape an enterprise architecture function with real influence * Work on systems ...

Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find ...

Ability to troubleshoot complex technical issues and identify innovative solutions. Desirable Degree in Computer Science, Information Systems or a related discipline, or equivalent experience. ITIL Foundation certification. Experience with machine learning concepts or supporting data science initiatives. Knowledge of Agile delivery methodologies. What We Offer Salary ...

Essential A degree in IT systems, software engineering, computer science or a related subject, or equivalent relevant experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management. Special Requirements Essential Commitment to developing own expertise. Ability to keep up to date with current clinical and technical ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

Knowledge of enterprise backup software. Knowledge of a Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft SharePoint. NICE TO HAVE ITIL Foundation certification. Exposure to endpoint management tools such as Intune or SCCM. Basic knowledge of Windows Server builds and networking (DNS, DHCP). Familiarity with ...

related technical disciplines (deep specialist knowledge not required). * Relevant experience in a similar Client Service Manager or Service Desk Manager role. * Familiarity with ITIL or similar service management frameworks. * Experience with service desk tooling and reporting/KPI dashboards. What We Offer * A senior leadership role with direct reporting ...

supporting enterprise network environments, with hands-on knowledge of Aruba switching, wireless technologies, ClearPass NAC, routing, switching, VPNs, and network security. Experience working within ITIL change environments, supporting multi-site infrastructure, and engaging with technical stakeholders is essential. Desirable experience includes SD-WAN, Azure networking, network automation, and exposure ...

AppDynamics, Grafana, Azure Monitor, or equivalent. Understanding of cloud platforms (Azure, AWS, or GCP). Familiarity with APIs, middleware, and integration technologies. Knowledge of ITIL principles and service management best practices. Excellent problem-solving and analytical abilities. Strong communication and stakeholder management skills. Ability to perform under pressure during critical … incidents. Strong collaboration and teamwork mindset. Ability to prioritise workload effectively in a fast-paced environment. ITIL Foundation Certification. Experience working within Agile and DevOps environments. Exposure to automation and scripting technologies (PowerShell, Python, Bash, etc.). Experience supporting cloud-native applications and microservices architectures. ...

Essential Degree in IT, Computer Science, or related discipline, or equivalent demonstrable experience Evidence of ongoing professional development in IT infrastructure or related technologies ITIL Foundation certification or willingness to work towards Desirable PRINCE2/Agile Project Management Qualification. Skills Essential Experience supervising, mentoring, or leading technical staff or teams … Knowledge Essential Understanding of high availability, resilience, backup, and disaster recovery concepts Understanding of IT service management principles, including incident, problem, and change management (ITIL framework or equivalent) Knowledge of virtualisation technologies such as VMware or Hyper-V Strong understanding of network principles including routing, switching, VLANs, VPNs, and firewall ...

clearly defined. Required Skills & Experience Proven experience in a Service Manager, IT Service Delivery Manager, Application Support Manager, or similar role. Strong understanding of ITIL Service Management principles and practices. Demonstrated experience managing major incidents, problem management, and service operations. Experience producing service performance reports, KPIs, and client-facing dashboards. … resources. Ability to work effectively in high-pressure environments and make decisions during critical incidents. Knowledge of SLA management and operational governance. Preferred Qualifications ITIL Foundation or higher certification. Experience within enterprise application support environments. Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, SolarWinds, or similar. Experience ...

Location: Newcastle upon Tyne, UKSalary: 45,544 - 49,523 per yearEmployment: Full timeCategory: ITPosted: 2026-08-05Valid to: 2026-08-19Employer: HM Revenue and CustomsJob summaryDiscover a career in your hands at HMRC. ...

problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000.The role is office based in either Chippenham or Hartlepool.Travelling may be required as part of the role as there … requirementsAwareness of the business priorities, objectives and drivers to implement continual service improvement strategiesWork very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholdersBuild and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams.Ensuring ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...