ITIL (Information Technology Infrastructure Library) Jobs in the North East

You will ensure the highest level of customer service is provided and have a commitment to achieving SLA targets. Key Responsibilities: Act as a first point of contact for IT issues and queries via inbound calls, emails and webchat Remote monitoring of hardware and technical troubleshooting on site You will... more ▸

Responsibilities include: Act as a first point of contact for IT issues and queries via a ticketing system You will be required to respond within agreed SLAs 1st line support - troubleshooting IT related problems in relation to software, hardware, access rights and mobile working solutions Provide regular input from your... more ▸

2nd Line Support Engineer - Newcastle - up to £25,000 - Training and career development and increased salary Joining this organisation at this time will offer you the opportunity to get involved with a customer focused IT helpdesk, working with a positive and solution focused team. You will be keen to learn, support team members and help the organisation achieve its strategic aims;... more ▸

EasyQuayIT is looking for an enthusiastic Service Delivery Team Leader to join our team in North Shields. The number one goal of everyone in our team is to make our Clients exceptionally happy. This is especially true of the Service Delivery Team Leader role. The Service Delivery Team Leader oversees the building, leading & growing a team that includes Apprentice, Support Analyst and... more ▸

Job Title: Business Analyst Salary: £45,000-£55,000 + Benefits Location: Newcastle Business Analyst is required to join a law firm. You will be supporting the implementation of a range of business and IT projects across the firms' offices in Europe, Middle East & Asia. The successful candidate will work closely with business and IT stakeholders across EMEA to on the analysis and implementation of system, infrastructure, and... more ▸

3rd Line Support Engineer Location: Newcastle upon Tyne Salary: £27,000 - £35,000 Type: Permanent A national company is looking for a proactive 3rd Line Support Engineer to join their team in the North East. This company has had huge investment over the pandemic and has been through a period of technical transformation which is allowing never ending innovation and creativity... more ▸

La Fosse Associates are currently partnered with a large Legal business who are currently looking to recruit an Infrastructure Engineer to their team. This will be a permanent role paying up to £55,000 Per Annum and will be offering a large amount of remote flexibility with the main office based in Newcastle. About the role: The chosen applicant will be responsible for supporting and developing... more ▸

Vacancy: IT Business Analyst Location: Stockton-on-Tees, Teesside, UK Circa. £40,000 - £50,000 Basic Salary, Bonus, Pension and Benefits Circa. £55,000 - £65,000 Overall Package Together for a cleaner, healthier world. The role of IT Business Analyst is to work with IT, Business, and third-party vendors to gather business process and user requirements information and convert this data into reports and specifications to manage... more ▸

An award-winning company in Newcastle within the professional services sector are looking for an IT Support Manager to join their team. This is a critical role to the business, where the successful candidate will be responsible for overseeing their IT function, strategy and team. This is a hands-on role which would be suitable for someone with at least 5 years' experience within IT and who has previously... more ▸

A global company in Newcastle city centre is making their Newcastle Tech Hub into a strategic technical software home for the global IT needs of the business. This team are looking to enhance the use of platforms to improve employee experience and create new solutions for everyday challenges. This team are not only looking for a M365 platform expert , but someone... more ▸

Cloud Infrastructure Engineer Location: Newcastle upon Tyne/ Hybrid 4 days Salary: £05,000 - £55,000 Benefits: Training, Progression, Flexible Working, International Travel A global company whose Tech HQ is in the heart of the North East are searching for several Azure Infrastructure Engineer to support them with projects over 2022/23 . As an Azure Infrastrcuture Engineer you must have a deep and broad knowledge... more ▸

Essential Job Duties and Responsibilities: Efficient and proactive monitoring of Microsoft System Centre suite, Solarwinds Orion and Microsoft Azure platforms... Provide Windows Server support as required... Knowledge of one or more of the following technologies: o Microsoft System Center Suite o Solarwinds NPM, SAM and IP Monitor Education and qualifications... more ▸

Please note this role requires 1-2 days in our Durham HQ We're Atom... The bank thats leading the fintech charge. Tech is at the heart of everything we do here at Atom. Weve rebuilt the bank, from our app to our banking platform, to make sure its native and cloud based. Thanks to this approach, we can develop new products and ship updates to customers rapidly... more ▸

What youll be doing: This roles main focus is supporting our customers via the tickets they raise in our service desk we have a very diverse range of issues that use lots of different technologies so our work days will have many unique and interesting cases. A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how... more ▸

We are looking for a full-time Application Support Specialist for the Space & Assortment department to join us in the Stoke-on-Trent office. You will join a Support team who will help you succeed in your new role, together the team will manage our extraordinary growth within the Space & Assortment industry. You will help the team achieve this goal by supporting... more ▸

Company Description We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver. We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders... more ▸

Andy File Associates Limited are working as a Recruitment Business on behalf of our client with regards this permanent position Our Client in the banking software industry is seeking an Application Support Analyst to investigate, replicate and resolve (with assistance from the technical teams) software issues raised by customers using our software products. The successful Application Support Analyst will be liaising... more ▸

Utilizes company/industry project management methodologies and tools throughout project life cycle... Incumbents of this position will regularly exercise discretion and substantial decision-making authority... Collaborates within the Customer Services PMO to develop and implement Project Management Methodology, Process, Tools and Mentoring to the organization Ability to articulate business cases... more ▸

European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions... Understanding of programme and/or project management approaches including both agile and waterfall methodologies Financial and Engagement Management skills to lead a team... more ▸

IT GRC Specialist- UK HYBRID WORKING - up to £65,000 per annum plus an excellent benefits package, training, up to 28 days holiday plus bank holidays, bonus scheme (7.5% of basic salary based on business and personal performance), healthcare, pension, life assurance and many other lifestyle discounts. Working hours 37.5 hours per week. At AND-E were no ordinary company. With a vision to lead the way in connected mobility... more ▸

Core understanding of CI/CD pipelines such as Jenkins, Octopus Deploy, Azure DevOps or GitHub Actions Knowledge and experience administrating various Windows and UNIX Operating Systems, including bash Scripting. Knowledge of databases, including SQL Server and Oracle... Proficient with all Microsoft Office applications. Desirable ITIL experience Understanding of Windows applications... more ▸

Overview Automation Developer Up to £65,000 Hybrid (Newcastle/Telford/Remote) This role is to configure, integrate and lead components of developing automated solutions for multiple business processes utilising the NICE automation toolset. What youll be doing : Utilising knowledge of RPA best practices and Object-Oriented Development concepts to develop automated RPA solutions Work alongside Business Analysts to engage customers, identify requirements and recommend... more ▸

Operational Team Lead (Cloud)- UK HYBRID WORKING - up to £60,000 per annum plus an excellent benefits package, training, up to 28 days holiday plus bank holidays, bonus scheme (10% of basic salary based on business and personal performance), healthcare, pension, life assurance and many other lifestyle discounts. Working hours 37.5 hours per week. At AND-E were no ordinary company. With a vision to lead the way... more ▸