1 to 25 of 27 ITIL Jobs in the North East

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

Directory/Entra ID, Intune/Autopilot (or SCCM), Exchange Online and SharePoint Comfortable using ITSM tools and working to SLAs Nice to have: ITIL Foundation Full UK driving licence required Why this is worth a look You'll get genuine variety: service desk, builds, asset management, security and projects ...

Engineering), or equivalent experience.7+ years in IT service operations within a large, complex, global organisation, including time in a Major Incident Management role. ITIL v4 certification is required. Experience with leading P1 incidents end to end, directing multiple technical teams and third parties concurrently. Experience communicating during live incidents ...

platform, taking ownership of your own requests and contributing to the shared team queue to ensure issues are prioritized and progressed in line with ITIL best practices and SLA targets. • IT Knowledge Management: Document technical troubleshooting steps and processes to enrich our Knowledge Base, ensuring higher first contact resolution ...

technical teams to ensure new systems are effectively supported. Key experience: Significant IT Service Desk leadership or senior IT Operations experience Strong knowledge of ITIL and IT service management. Experience with IT controls, SOX/ITGCs and external audits. Knowledge of Microsoft 365 environments. Strong stakeholder management and communication skills. ...

requests and incidents. Basic understanding of one or more of the following: Infrastructure. Application management. ITIL. Microsoft 365 administration. Relevant experience working to an ITIL framework. Systems or application management experience. Strong attention to detail and ability to maintain accurate technical records. Good communication skills and the ability to work ...

transformation or continuous improvement initiatives. Strong customer experience management and operational transformation expertise. Professional membership of a recognised technology industry body. Qualifications such as ITIL, service management certifications or equivalent industry-recognised credentials. If you're interested in this role but not sure if your skills and experience are exactly ...

Service Management. Vous justifiez idéalement : D'une expérience de 5 ans minimum dans un environnement IT complexe. D'une bonne maîtrise des processus ITIL, notamment Change Enablement et Change/Release Management D'une expérience des plateformes ITSM telles que ServiceNow. D'une connaissance des environnements Cloud (Azure ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

years experience in a technical environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Experience Essential Substantial experience in a technical role. Proven experience in the development of computer-based solutions. Systems development ...

rotations where required. Perform root cause analysis and implement preventative measures for recurring issues. Manage change requests, releases, patches, and upgrades in line with ITIL best practices. Develop operational documentation, runbooks, and scheduling standards. Support cloud-based deployments and containerised AutoSys environments. Skills & Experience : Expert knowledge of Broadcom AutoSys Workload ...

cloud environments Experience supporting technical escalations and operational issues Strong communication, organisation and stakeholder management skills Experience with areas such as storage and backup, ITIL, ServiceNow, automation or global IT environments would also be beneficial. The opportunity You'll be joining an established and growing infrastructure function within a large ...

support or service management function, you'll bring: Experience leading IT support, service desk or service management teams. A strong understanding of ITIL and service management best practices. A track record of improving processes, performance and customer experience. Experience operating within complex, multi-site environments. Excellent stakeholder management and relationship ...

Substantial experience in a technical support environment with evidence of continued professional development. Experience of maintaining and supporting computer systems and applications Desirable ITIL Foundation Certificate in IT Service Management Customer Service Qualifications or training Training and experience of data analysis Disclosure and Barring Service Check This post is subject ...

Skills · Experience working for an MSP · Related Academic Studies · MCSA Desktop · MTA – Desktop, Cloud, Server, Networks and/or security · MCSA Server · Certifications in ITIL, CompTIA, Cisco, or other relevant field Company Benefits · 24 days annual leave plus Bank Holidays · After 2 years service annual leave increases ...

optimisation. Experience supporting Azure SQL and Azure Managed Instance environments. Strong understanding of database monitoring, availability, backup, and recovery strategies. Experience working within ITIL or ITSM-driven environments. Passion for emerging technologies and continuous improvement. Desirable Experience Microsoft database certifications. PowerShell or other scripting and automation technologies. Experience with Redgate ...

Essential A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Experience Essential In depth experience of managing or designing, configuring and sup porting application systems. Experience of working ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes. Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix Virtual … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11. Experience with ITIL and enterprise support models. Excellent problem-solving and communication skills. Active SC Clearance is essential. ...

with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure Support role. Strong hands-on experience with: Citrix … Group Policy FSLogix Experience supporting VMware, Hyper-V and/or XenServer environments. Strong knowledge of Windows 10 and Windows 11 . Experience with ITIL and enterprise support models . Excellent problem-solving and communication skills. Active SC Clearance is essential. ...

upgrades, and deployment activities. Work closely with deployment teams during migration and cutover periods. Manage incidents, service requests, and change activities in line with ITIL processes. Escalate complex issues to specialist Level 3 teams where required. Maintain accurate support documentation, knowledge articles, and ticket updates. Assist with endpoint refresh … Windows 11 migration projects. Device refresh or hardware deployment experience. Application testing and validation experience. Experience within highly regulated or large-scale enterprise environments. ITIL Foundation certification. GCS is acting as an Employment Business in relation to this vacancy. ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

challenges. Analyse logs, performance metrics, and system behaviour to perform root cause analysis. Support incident, problem, change, and release management processes in line with ITIL standards. Maintain technical documentation, support procedures, and knowledge base articles. Assist with application lifecycle management, upgrades, patching, and decommissioning activities. Support migration cutovers and deployment … endpoint platforms. Experience working on large-scale IT transformation, migration, or deployment programmes. Experience with application packaging and deployment processes. Strong understanding of ITIL-based support environments. Experience working in complex enterprise organisations with multiple stakeholders. Ability to manage competing priorities within fast-paced project delivery environments. Excellent planning, coordination ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

technical issues to technical and non technical people, using and understanding new and emerging technologies to support this It's desirable that you have: ITIL accreditation or experience of working in an ITIL environment Experience or knowledge of Google Workspace Experience or knowledge of MacOS If you are interested … above, hit the Apply now button! Service Desk Analyst , Service Desk, Service Desk Analyst , ITIL, Service Desk Analyst , Windows, Service Desk Analyst, Support Analyst, Support Engineer, Helpdesk, 1 line support, 2 line support, Support, SC Cleared, SC Clearance Circle Recruitment is acting as an Employment Agency in relation to this ...