1 to 25 of 46 ITIL Jobs in the North East

/Network+/Security+, Microsoft MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience Proficiency with Windows 10, Windows Server, and Active Directory Understanding of ITIL-based service delivery and change management Desirable Skills & Experience RLEVANT EXPERIENCE: Strong customer service across various communication channels Excellent communication, problem-solving, and teamwork skills Ability to manage priorities and More ❯

MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯

MS Active Directory, Azure AD, Desktop Software Support, MS Suite of Applications, Apple MAC, iPhones, iPad's, Android, On-Premises and Remote Devices, Tablets, Laptops, Handheld Devices, PowerShell, ITSM, ITIL, IT Service Desk Software - Heat, Remedy or ServiceNow etc. About the Organisation: Join a respected and forward-thinking organisation dedicated to delivering high-quality technical and professional education. With a … Azure AD). Lead incident and problem management processes, ensuring timely resolution and root cause analysis reporting. Maintain accurate records in ITSM platforms (e.g., ServiceNow, Remedy, HEAT). Support ITIL-aligned service delivery and act as a core member of the Technical Change Board. Mentor junior IT engineers and manage service queues to ensure SLA compliance. Provide flexible support across … rotas when required. What You'll Bring: Strong technical expertise in desktop and mobile device support, including Windows, macOS, iOS, Android, and enterprise tools. Experience with ITSM tools and ITIL processes (Incident, Problem, Change Management). Excellent communication skills with the ability to explain technical issues to non-technical users. A proactive mindset with a passion for continuous improvement and More ❯

ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL Skills including Backup, Maintenance schedules and high level troubleshooting Proven track record … services e.g. Office 365 migrations or Cloud server migrations Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology Experience of Virtual Desktop and Virtualised applications using Citrix technology ITIL Foundation or Practitioner accreditations Experience of hardware deployments including SAN technologies Education/Training Be able to show clear evidence of continual learning in your career to date Industry recognised More ❯

Mitel Border Gateway, Mitel MiContact Centre Business, Mitel MiCollab, Microsoft MS-700, Microsoft MS-721, AudioCodes SBC (Essentials & Configuration) An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSM tool would be useful. Our values We understand that you might not have all of the qualifications and experiences that we think More ❯

strategies. Leadership skills to manage and grow a small team. Excellent planning, documentation, and communication abilities. Nice to Have: Microsoft Azure or Microsoft 365 certifications. CompTIA Security+ or equivalent. ITIL Foundation or service management knowledge. Project management certifications (PRINCE2 or similar). Who You Are:A proactive, resilient, and solutions-oriented leader who thrives on hands-on problem-solving. You More ❯

of IT services, identifying areas for improvement and implementing necessary changes. Incident Management: Oversee the resolution of IT incidents, ensuring minimal disruption to business operations. Essential Qualifications and Experience: ITIL V4 Foundation or equivalent experience. Proven experience in IT service delivery management, preferably in a multi-subsidiary environment. Strong experience in managing third-party suppliers and ensuring compliance with SLAs. More ❯

systems integration testing, Provide point of contact for business super-users/users after go-live and provide hands-on support as appropriate alongside colleagues and software vendors following ITIL processes, Develop and maintain plans to address incidents and service requests, directing business users and third parties, maintaining an issues and risk log, and ensuring these are cleared or mitigated More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

to convey security risk concepts to senior stakeholders. Analytical and problem-solving skills, capable of analyzing complex issues and developing mitigation strategies. Knowledge of regulatory requirements and standards like ITIL, COBIT, ISO 27001, NIST. Ability to communicate technical concepts to non-technical audiences and influence decision-making. Commitment to continuous learning and adaptability to emerging trends and technologies. Relevant certifications More ❯

of managing relationships with a range of stakeholders (suppliers and customers) Experience of translating business requirements into functional and non-functional requirements. Experience of Supporting Enterprise systems using a ITIL Framework Experience of using Middleware technologies: a. IBM WebSphere b. IBM Webseal/SAM c. IBM HTTP server d. IBM MQ e. NetIQ eDirectory f.Oracle Weblogic Experience of using Cloud … technology and Deployment practices Qualifications Essential ICT qualification AND Recent experience of Middleware and/or Cloud administration Desirable Professionally recognised Middleware or Cloud administration certification ICT related degree ITIL Foundation qualification Other professionally recognised ICT certification Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon Tyne NE15 8NY Employer's website More ❯

voice technologies. Experience working with Azure resources (App Services, VMs, Azure AD) is a strong plus. Knowledge of scripting (e.g. PowerShell) to support automation or investigation tasks. Familiarity with ITIL processes and incident management tools. What’s in It for You Competitive salary up to £40,000 Flexible hybrid working – up to 3 days per week in the Durham office More ❯

it receive a sufficient number of applications. Person Specification Qualifications Essential Educated to Masters degree level (or equivalent) in an IT or other relevant discipline or relevant experience Desirable ITIL Service Management foundation Agile Change Management or equivalent Agile certification Experience Essential Demonstrable experience in managing product releases or projects with multiple contributors and delivering on time-based release schedules More ❯

to make decisions and take ownership Strong communication skills Excellent attention to detail Ability to follow instructions Experience of working in a first line role and an understanding of ITIL is desirable but not required. Must be eligible for UK Security Clearance Additional Information We are proud of the benefits we offeremployees of NEC Software Solutions Private Medical Cover funded More ❯

manufacturing environments Understanding of PLC networks, Operational Technology and remote support for factory systems Experience and qualifications in IT networking, understanding of VPNs, Firewalls, VLAN and routing Understanding of ITIL and Project Management strategies Experience and qualifications with Microsoft365, including Intune and Azure Experience of training others within an IT team TO APPLY Please send your updated CV to Tony More ❯

Full UK driving licence. Bonus Skills (Not Essential but Great to Have): Familiarity with Microsoft 365, Intune and Azure environments. Understanding of VPNs, firewalls, VLANs and routing. Knowledge of ITIL best practices. More ❯

configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Person Specification Personal Qualities, Knowledge and Skills Essential Works with autonomy and initiative. Accountable for work of … configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation (or equivalent) Professionally recognised certification at appropriate level in area of specialism. Employer details Employer name NHS Business Services Authority Address Stella House Goldcrest way, Newburn Riverside Newcastle Upon More ❯

Maintain documentation detailing the configuration, design, processes, and tools associated with network infrastructure. Identify areas for enhancement and propose solutions aligned with business needs and industry best practices (e.g. ITIL). Support IT continuity efforts by ensuring appropriate technologies and processes are in place for data integrity and access. Prioritise and manage workloads to meet project deadlines and service targets. More ❯

requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT … enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies. Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes. Excellent track record of people and team management. Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. Awareness of structured development, analysis and More ❯

Desktop operating systems, MS Office Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability to work well as part of More ❯

in a proactive way in a fast-paced environment• Excellent written and communication skills• Strong understanding of Firewall and Security principles• Basic understanding of working within SLAs• Understanding of ITIL processes• Full UK Driving License Benefits include and are not limited to: • Regular training and progression opportunities• Hybrid working options• Cycle to work scheme• Private medical cover• Pension scheme Next More ❯

Social network you want to login/join with: Senior Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), newcastle-upon-tyne, tyne and wear col-narrow-left Client: Stealth iT Consulting Location: newcastle-upon-tyne, tyne and wear, United Kingdom More ❯

in solution architecture, ideally within complex or legacy environments. Strong understanding of cloud infrastructure, data models, and DevOps methodologies. Excellent communication and stakeholder engagement skills. Relevant certifications (e.g. TOGAF, ITIL) are a plus. More ❯

culture of ongoing enhancement The ideal candidate will have the following: A degree (or equivalent) in computer science or a related field is preferred, along with certifications such as ITIL, CISSP, or Microsoft hands-on experience with the Microsoft 365 suite, including Copilot Excellent communication and stakeholder skills Background in service management, project delivery, and stakeholder engagement We encourage interested More ❯

and stakeholder engagement skills Preferred: experience in utilities, water, or energy sectors; familiarity with digital twins, edge computing, or AI automation Certifications like TOGAF, Azure Solutions Architect Expert, or ITIL would be advantageous If you are an experienced Digital Architecture Manager looking for a new challenge, apply today. JBRP1_UKTJ More ❯