17 of 17 ITIL Jobs in the North East

develop the service desk function and surrounding IT support services. Deliver excellent customer service and incident response in line with Service Level Agreements, whilst conforming to ISO20000 practices/ITIL processes and other relevant service delivery frameworks. Working with key suppliers, supporting the delivery of key IT practices such as Incident, Service Request, Major Incident, Change and Problem Management as More ❯

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

communication skills with the ability to assist non-technical users. Work Ethic: Proactive, well-organized, and capable of working independently. Desirable Criteria: IT-related certification ( CompTIA A+, Microsoft Certified, ITIL Foundation ) or a relevant degree. Experience in Manufacturing/Engineering environments. Basic scripting knowledge ( PowerShell, Python ) for automation. Exposure to cloud technologies ( Azure ). Key Responsibilities: Install, configure, and support More ❯

into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯

regularly Desirable Server and infrastructure exposure, for example Windows Server, AD, basic networking Experience with VoIP platforms Familiarity with Datto RMM or similar remote management tools CompTIA, Microsoft or ITIL certifications, or a plan to achieve them Benefits and support £300 per month car allowance Mileage reimbursed at 45p per mile Training plan toward field engineer duties and relevant certifications More ❯

5+ years in a 3rd line IT support or similar role Strong knowledge of Microsoft technologies and enterprise IT systems Experience with AV, cloud environments (private/public), and ITIL processes Ability to juggle multiple projects with excellent communication skills Desirable: Azure, VMware/Hyper-V, scripting (PowerShell) You’ll thrive here if you are: A self-starter who takes More ❯

adaptability in a fast-paced setting. Passion for customer service excellence. Desirable Experience in IT services or MSP environments. Familiarity with ticketing systems and Microsoft 365. Professional certifications (e.g., ITIL, MCP, Helpdesk Habits). Why Join? Be part of a collaborative and values-driven team. Opportunity to shape client experience and team culture. Work with innovative tools and contribute to More ❯

storage solutions Exposure to SQL Server, Oracle, or PostgreSQL is a plus Experience in regulated environments or manufacturing (SCADA, PLCs) is desirable Certifications such as CCNP, MCSE, VMware, or ITIL are advantageous Why Join? Competitive salary and private healthcare Access to cutting-edge infrastructure technologies Professional development and training Opportunity to shape infrastructure strategy in a fast-growing organisation More ❯

e.g., SCCM, Intune, JAMF). Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The role is 4 days in the office a week with excellent company benefits. Apply today to find out more. More ❯

and cloud security principles. Experience with Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing More ❯

contracts. Financial acumen to support budgeting and cost control. Administrative capability to manage procurement processes. Proficiency in digital tools and IT asset tracking systems. Desirable Criteria Certifications such as ITIL Foundation, IAITAM CITAM, CHAMP, or PITAM. Experience conducting audits and ensuring ITAM policy compliance. Involvement in infrastructure project delivery. Experience implementing ITAM policies and service improvements. Participation in internal or More ❯

joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and … of any Major Incidents underway, and potential workarounds for these Key Skills and Experience Proven experience in team supervision, workload prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas More ❯

Business Services Authority (NHSBSA) and our customers. We are expanding our IT Service Management team and are looking for motivated individuals to join us. We are recruiting an experienced ITIL Change Manager to take ownership of the lifecycle of IT changes within our organisation. Do you have experience in Change Management with strong knowledge of ITIL practices. Based in either … you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Change Management; as such it requires in depth knowledge of the following ITIL v4 practices: Change Management, Incident Management, Problem Management, Release Management, Service Request Management, Configuration Management, Capacity and Performance Management and Continual Improvement. Demonstrating excellent communication skills, you will be expected … Job description Job responsibilities Full details can be found in the attached job description. Specialist skills 1. Oversee the continuous development, transition and day to day operation of associated ITIL IT service management practices and governance frameworks, engaging with business colleagues, internal/external suppliers and key stakeholders as necessary. 2. Ensure that relevant IT Service Management policies, processes and More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. 2.Evidence of continuous professional development. 3.Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. … Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Personal Qualities, Knowledge and Skills Essential Ability to influence, persuade, and motivate others with confidence and to explain/justify decisions to senior stakeholders. Working to common standards for software development, service management, and/or governance, to co-create the conditions to successfully implement the transformed More ❯

in-depth knowledge of the subject matter OR Relevant experience of the subject matter. Evidence of continuous professional development. Relevant foundation level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF) Desirable Master's qualification in relevant discipline or equivalent experience. Enhanced level qualification in an IT department framework (e.g. ITIL, COBIT, TOGAF). Employer details Employer name NHS More ❯

the Trust to ensure effective use of IT which supports staff and patients. The post holder will maintain the operational capability of the ICT Servicedesk with incident supporrt following ITIL standards together with ensuring new requests are completed in a timely manner. Liaising with other teams within the department as required on technical and non-technical issues, and with third … other Trust teams. Manage the provision of an IT procurement, billing and monitoring service including ordering and invoicing. Day to day management of Trusts IT incidents and requests to ITIL standards. Assist in the development and maintenance of documentation and procedures. Ensure effective and efficient customer service. Produce timely and accurate reports on the performance of the ICT team and … across the Trust. Act as an escalation for the ICT Servicedesk team staff with incidents and requests. Assist with planning and support of BAU system and device upgrades. Ensure ITIL processes are followed. Support ICT users to investigate IT operational requirements functions that contribute to improvements in the application of IT and the development of new or changed processes/ More ❯

stakeholders to ensure clear communication and alignment on deliverables. Plan and organize tasks effectively to meet program deadlines and targets. Identify potential risks and proactively implement mitigation strategies. Support ITIL-based processes and ensure compliance with organizational standards. Required Skills & Qualifications ITIL Foundation Certification (mandatory). Strong planning and organizational skills. Excellent attention to detail and ability to manage multiple More ❯