15 of 15 ITIL Jobs in the North East

data solutions that explore, capture, transform, and utilize data to support AI, ML, and BI Proficiency in data science languages/tools such as R, Python, SAS Awareness of ITIL (Incident, Change, Problem management) Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to More ❯

Excel and Word; PowerPoint used occasionally for stakeholder presentations. Desirable: Experience working within or supporting a banking or financial services Familiarity with ISO 22301 (Business Continuity Management), COBIT , or ITIL Professional certifications such as CBCI , CISA , or CISSP . Understanding of regulatory requirements around operational resilience and continuity. Why Tesco Insurance and Money Services? Seeing your impact all around you More ❯

Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional More ❯

and cloud security principles. Experience with Azure Virtual Desktop (session hosts, FSLogix, networking). Certifications are a plus: CCNA/CCNP, CompTIA Network+/Security+, Azure Network Engineer Associate, ITIL Foundation. Excellent communication, troubleshooting, and customer service skills. Why You’ll Love It: Hybrid working: 2 days remote. Salary: Up to £50,000. Join a fast-growing company with ongoing More ❯

contracts. Financial acumen to support budgeting and cost control. Administrative capability to manage procurement processes. Proficiency in digital tools and IT asset tracking systems. Desirable Criteria Certifications such as ITIL Foundation, IAITAM CITAM, CHAMP, or PITAM. Experience conducting audits and ensuring ITAM policy compliance. Involvement in infrastructure project delivery. Experience implementing ITAM policies and service improvements. Participation in internal or More ❯

within systems development environments. Qualifications Essential A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Special Requirement Essential Commitment to developing own expertise. Able to participate in the appropriate on-call rotation as needed. Able to travel across Trust More ❯

particularly in dealing with senior, non-technical stakeholders. Strong problem-solving skills and ability to make decisions under pressure. Desirable Experience in Agile/Scrum delivery environments. Familiarity with ITIL-based support and change processes. Knowledge of CI/CD tools and DevOps practices. Personal Attributes Proactive and solutions-focused mindset. Ability to balance technical depth with leadership duties. Strong More ❯

joint responsibility with the Service Desk Team Leader (Desktop Support and User Admin) in the absence of the Service Desk Manager Assist in the implementation of and adherence to ITIL processes and best practices within the Service Desk Assisting in measuring and reporting on KPIs and SLAs for your team Leading the First Line Team: Ensuring that trend analysis and … of any Major Incidents underway, and potential workarounds for these Key Skills and Experience Proven experience in team supervision, workload prioritization and resource management Quantifiable experience in the following ITIL service management disciplines: Incident, Major Incident and Request Fulfilment Some experience of the ITIL Problem and Change disciplines. Ability to manage personal and team workloads (including management of team rotas More ❯

Great Places to Work! You have Experience working on a busy IT service desk or similar support role Knowledge of Microsoft systems and multi-channel communication tools An ITIL v3 Foundation certificate or equivalent experience Strong typing and problem-solving skills A positive, proactive approach to learning and teamwork You'll work Monday to Friday on a set rota, including More ❯

service skills Experience in a service desk support role, ideally working to SLAs Experience delivering technical support in an engineering environment using Autodesk and Bentley products Desirable Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of More ❯

analysis abilities. Hands-on experience with Windows environments and end-user support. Qualification in an IT-related discipline (degree level preferred). Full, clean UK driver's licence. Desirable ITIL qualification or familiarity with ITIL practices. Experience working in a professional services environment (legal firm) If you're a confident, proactive IT professional who thrives on solving problems and delivering More ❯

knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network security (TCP/IP) Understanding of SCCM, Intune, patching processes, and ITIL practices Hands-on experience with Windows (essential) and Linux (desirable) environments Exposure to cloud platforms (AWS desirable) and web proxy technologies Background in IT risk, controls, and cyber awareness Desirable … ITIL Foundation Certificate, SSCP Certificate If you’re motivated by the idea of protecting systems that millions of people rely on and want to grow your career in a role that balances technical depth with real business impact, we would love to hear from you We encourage early applications, as the vacancy may close before the advertised deadline once we More ❯

knowledge of EDR/AV solutions, vulnerability testing, and management Familiarity with Office 365, Active Directory, and network security (TCP/IP) Understanding of SCCM, Intune, patching processes, and ITIL practices Hands-on experience with Windows (essential) and Linux (desirable) environments Exposure to cloud platforms (AWS desirable) and web proxy technologies Background in IT risk, controls, and cyber awareness Desirable … ITIL Foundation Certificate, SSCP Certificate If you’re motivated by the idea of protecting systems that millions of people rely on and want to grow your career in a role that balances technical depth with real business impact, we would love to hear from you We encourage early applications, as the vacancy may close before the advertised deadline once we More ❯

ServiceNow Technical Architect – Manager Location: London (£90,000 – £95,000)/Manchester or Edinburgh (£85,000 – £90,000) Level: Manager Our client is recognised globally as the top ServiceNow partner, delivering complex, innovative solutions that drive enterprise transformation. The ServiceNow More ❯

IT SUPPORT ENGINEER SALARY - £35,000 LOCATION - HARTLEPOOL FULL TIME ON-SITE Your new role An experienced IT Support Engineer with a strong understanding of ITIL practices is required to join an existing IT Support Team. The role will be to support multiple sites in the Northeast and, so an ability to drive & access to a vehicle is required. What … need to succeed The IT Support Engineer will need to be able to demonstrate the following key skills and experience in order to be short-listed.- Previous experience of ITIL Practices- Experience of carrying out installations and configurations of end-user workstation hardware & software.- Networking hardware and software products by Testing, maintaining, monitoring & troubleshooting. - Carry out Network asset management registers More ❯