1 to 25 of 29 ITIL Jobs in the North East

review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client A working knowledge of ITIL on practical level Ability to work across teams and present a single view of service Awareness and understanding of Digital strategy Business and technical acumen ...

Windows OS Previous experience in IT Support or Technician role. Microsoft 365 expertise (beyond Office apps). IT-related certification (CompTIA A+, Microsoft Certified, ITIL Foundation) or relevant degree. Excellent communication skills – ability to support non-technical users confidently. Proactive, organised, and able to work independently. Driving licence (role ...

Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility ...

Business case development Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects. Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc. As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility ...

well managed budgetary restrictions Once up to date join or cross lead a Virtual Team The ideal Service Delivery Engineer will: Knowledge of ITIL Service Management and process execution is a benefit Knowledge of Microsoft Windows client and server operating systems to Windows 10 client and Windows Server 2016 Knowledge ...

Hands-on experience with networking, firewalls, and security frameworks. Familiarity with automation tools and scripting for infrastructure management. Certifications such as Microsoft Azure Administrator, ITIL, or VMware are desirable. Why Join? Opportunity to work on high-impact projects with leading technologies. Professional development and certification support. Collaborative, forward-thinking environment. ...

Hands-on experience with networking, firewalls, and security frameworks. Familiarity with automation tools and scripting for infrastructure management. Certifications such as Microsoft Azure Administrator, ITIL, or VMware are desirable. Why Join? Opportunity to work on high-impact projects with leading technologies. Professional development and certification support. Collaborative, forward-thinking environment. ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

Resource Groups, and network management tools (e.g., Aruba Central). Excellent troubleshooting, communication, and organisational skills. Driving license (role covers two sites). Desirable: ITIL Foundation certification. Why Join? Competitive salary (circa £30K). Opportunity to join a growing organisation with career progression. Work in a collaborative environment with ...

Familiarity with virtual desktop infrastructure (VDI) and remote access technologies. Scripting skills (PowerShell preferred) for automation and configuration tasks. Excellent troubleshooting and communication skills. ITIL awareness or certification is a plus. The Next Steps If you are interested in this role, please submit your updated CV today. This role ...

function Strong problem-solving skills, ability to handle pressure calmly, and willingness to “lean in” to difficult challenges Experience with, and good understanding of, ITIL practices, use of support tooling (e.g., Freshdesk), and creating and using KPI reporting Attributes Genuine customer-first mindset with a drive to make dental practices ...

Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team We are looking for: Proven experience with creating and managing ...

DORA and Cyber Essentials Defining, designing and delivering on technology roadmaps from inception to completion Exceptional stakeholder management and engagement Strong understanding of ITIL service management Track record of delivering successful digital transformation The role is paying up to £110k based on experience, plus a bonus and an impressive benefits ...

Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service Management process framework, lead process improvement roadmap initiatives, and manage a small team We are looking for: Proven experience with creating and managing ...

participating in an on-call rota for incident support, with full training provided. We are ideally looking for people with strong knowledge of the ITIL Service Management Lifecycle. It is essential that you can pass Security Check clearance. Details. Wages. Perks. Location: You'll join ...

methodical approach Experience in large scale IT projects including systems integration and Cyber Recovery Understanding of project management methodologies, architectural frameworks and key ITIL disciplines Experience with business process design and notation tools such as BPMN or UML Sound knowledge of cloud computing and its key components Experience ...

Offices. In this role you’ll engaged with the design, configuration, and continuous improvement of our ITSM platform, ensuring it underpins world-class ITIL-aligned services for our business and customers. You’ll work closely with stakeholders across the UK and globally, driving innovation and best practice in ITSM tooling. … ITSM tooling. Architecture & Maintenance: Use technical architect skills to design, implement, and maintain the platform, including understanding database schema. Compliance & Standards: Ensure alignment with ITIL v4 practices and ISO20000 standards; maintain documented processes for certification. Performance Monitoring: Input into measurement, monitoring, and review of team and process performance using KPIs ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: IT support Engineer or similar ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: 3rd Line IT support Engineer ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: Infrastructure Engineer or similar Commutable ...

business. The Role: Oversee and optimise IT infrastructure, including servers, networks, cloud, and databases Manage backups, disaster recovery, and ensure high system availability Maintain ITIL-aligned documentation and support security initiatives Provide 3rd line support and contribute to application management and system deployments The Person: Network Engineer or similar Commutable ...

Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future … capacity planning Administer and maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute ...

will plan, organise and control all service delivery activities contractually committed to their assigned customers. This includes the management of service governance including ITIL-aligned service management; compilation, interpretation and issuance of performance and activity reports; leadership of continual improvement and service improvement activities for assigned customers; escalation, exception … overall quality of services delivered to our customers in line with SLAs and contractual obligations. Main Duties: Ensure excellent customer service is delivered Practice ITIL standards and assist in obtaining accreditations both personally and throughout the business Develop and maintain positive relationships with customers, colleagues and partners Service Delivery Ensure ...

Transition Analyst (ITIL) Insurance Hybrid: 1-2 days per month in either Newcastle or Glasgow (whichever is closest) 6 months £350 - £400 per day In short: This is a Separation and Transformation within the business. We'll be transitioning services to an offshore third party provider. Your role will … provider, the Transition Analyst will ensure that we successfully transition the new services over to live support, adhering to compliance and standards following an ITIL based governance methodology. Key skills/knowledge: ITIL Foundation Good planning skills Attention to detail A general understanding of Service Transition Strong communication skills ...

Security Clearance and NPPV3 Desirable: Experience in release analysis and/or change analysis, including evaluating release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...