17 of 17 ITIL Jobs in the North East

priorities. Able to work independently and as part of a wider technical team. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Salary of £30,000 - £35,000 Hybrid working 25 days' annual leave plus bank holidays Additional day off for your ...

Experience with Cyber Essentials/CE+ Exposure to Azure cloud environments VMware, backup technologies (e.g. Veeam), or firewall technologies Knowledge of ISO 27001 or ITIL practices ...

cost-awareness and optimisation activities within AWS environments. Knowledge, Skills and Qualifications Essential • Experience in IT support and systems administration. • Basic understanding of ITIL, DevOps, Agile, and Kanban principles. • Exposure to Linux administration and troubleshooting. • Hands-on exposure to AWS core services (EC2, S3, RDS, IAM, CloudWatch). • Understanding ...

escalations, and improvement plans. Strong stakeholder management and communication skills. Excellent analytical and reporting capabilities. Desirable Experience within a regulated environment. Utilities sector experience. ITIL or Service Management experience. Key Attributes Takes ownership and works independently. Confident and credible when challenging suppliers. Strong attention to detail. Commercially aware and outcome ...

intensive or regulated environments (e.g. utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation programme Build and shape an enterprise architecture function with real influence Work on systems ...

Hands Maintain a professional and disciplined approach when working within Exponential-e Data Centre’s. Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices. Manage, process and host access, remote hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively ...

Suite, Routers and Networking. Some knowledge or experience of one or more of; VMware, SAN/NAS, Firewalls and Linux. A working knowledge of ITIL is also an advantage. In addition to industry standard systems there are bespoke in-house systems where full training will be provided. Attributes: Ability ...

operating in complex, matrixed environments Experience within manufacturing, regulated, or multi‐site environments. Experience supporting M&A or large‐scale transformation programmes. Knowledge of ITIL, demand management, or portfolio management practices. What we offer: Discretionary Annual Bonus Private Family Medical Insurance Up to 5% matched pension contribution 4x annual salary ...

handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management ...

handover into BAU operations What we're looking for: Proven track record delivering complex IT service transitions in multi-supplier environments Strong understanding of ITIL service management and transition principles Experience across outsourcing, insourcing, or supplier restructuring programmes Ability to manage multiple workstreams or transition waves simultaneously Strong stakeholder management ...

confident when things go wrong you can own an escalation and communicate clearly Strong commercial awareness, including contracts, scope, and cost Nice to Have ITIL Foundation (or higher) Experience with S/4HANA Public Cloud and/or SAP BTP Background in consulting or a systems integrator Familiarity with ...

years relevant experience within a 300500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential, though ITIL (or similar) would be beneficial Willing to be part of an evening on-call rota typically 1 week in 4 Strong personal attributes including drive, ambition ...

problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000 and will involve managing multiple distinct service desks. Responsibilities Develop and own the end-to-end processes & delivery within … implement continual service improvement strategies Work very closely with the Service Delivery Manager (Service Management) and Head of Service Delivery to ensure a full ITIL aligned end to end service is available to stakeholders Ensure an appropriate balance between cost of delivery and quality of delivery is achieved Engagement with ...

documentation, and knowledge management Collaborate with wider IT teams (2nd line, technical operations, service management) Support major incident processes and service improvement initiatives Promote ITIL best practice (Incident, Problem, Change, Request) Experience Required Proven experience in a Service Desk Team Leader/Supervisor/Senior Analyst Background … shift-based IT support environments Strong experience managing or mentoring Service Desk teams Track record delivering against key Service Desk KPIs Experience within ITIL-based service environments Strong incident & escalation management experience, including major incidents Hands-on use of ITSM tools (e.g. ServiceNow or similar) Experience driving service improvements (shift ...

Security Clearance and NPPV3. Desirable: Experience in Release analysis and/or Change analysis, including evaluating Release scope, risk, and impact. Knowledge of ITIL methodology and Service Delivery processes. ITIL v4 Certified Additional Information We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

digital service management, operational delivery, and application management functions Ensure services are secure, performant, and fit for purpose across multiple sites Embed and mature ITIL-based service management practices across the organisation Establish strong governance, standardised processes, and service reporting frameworks Drive a culture of continual service improvement and operational … vision with hands-on operational leadership. You will bring: Significant experience in digital service management within complex organisations (healthcare experience desirable) Strong knowledge of ITIL frameworks and service management best practice Proven ability to lead multi-disciplinary teams across multiple locations Experience managing enterprise applications and live service environments Excellent ...