26 to 31 of 31 ITSM Jobs in Yorkshire

quality, user-centred services that meet organisational needs and contribute to positive customer outcomes.Service Management Framework Knowledge - Strong knowledge and practical application of IT Service Management frameworks and best practice, such as ITIL, to support effective governance and service delivery.Stakeholder Relationship Management - Proven ability to build and maintain effective relationships … practices, ensuring accurate asset data, lifecycle control and compliance across a complex organisation.- Service Management Framework Knowledge - Strong knowledge and practical application of IT Service Management frameworks and best practice, such as ITIL, to support effective governance and service delivery. Please access the following link for guidance ...

report control gaps, risks, and non-compliance issues to stakeholders, and support the development of remediation recommendations.Maintain ServiceNow (or an equivalent GRC/ITSM platform) workflows for remediation tracking and control lifecycle management.Collaborate with cross-functional technical and compliance stakeholders to ensure testing is consistent, well-evidenced, and aligned … NIST, CIS Controls, SOC 2).Working knowledge of automated control testing tools (e.g., Qualys, Tenable, Rapid7, or similar platforms).Experience with GRC or ITSM platforms such as ServiceNow, Archer, MetricStream, or similar for control and remediation tracking.Experience with Microsoft security tooling (e.g., Defender for Endpoint, Intune, Sentinel) and/ ...

Windows (P4W). LAN/WAN infrastructure knowledge. SQL database management. Hosted telephony systems. Cyber Essentials and Cyber Essentials Plus. IT service management (ITSM). Managing third-party suppliers and contracts. Strong understanding of cybersecurity principles and best practice. Desirable: Power BI, Exclaimer, advanced Excel and SQL, digital dictation systems ...

trends, risks, and opportunities for improvement including those involving AI Requirements Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous … improvement. Proficient in utilizing data and insights to drive operational enhancements and stakeholder engagement in regulated sectors. Highest-signal resume keywords Leadership Experience IT Service Management Incident Management Data Analysis Stakeholder Management ATS Optimization Keywords Hard Skills Incident Management Problem Management Change Management Service Level Agreements (SLAs) Key Performance Indicators ...

Support meeting rooms, video conferencing systems, audiovisual equipment and collaboration technology. Record and maintain accurate information on incidents and requests using the company's ITSM system. Carry out regular checks of meeting rooms and audiovisual equipment. Person Specification: Fluent in Spanish Excellent communication and interpersonal skills with a strong customer … SharePoint. Comfortable with Windows/user operating systems. Laptops, desktops, peripherals, printers and docking stations Wi-Fi, VPN and remote access. Experienced with ITSM and/or ticketing systems. This is a full-time position offering an annual salary of £40,000 - £45,000 + excellent company benefits. Apply ...

users across 100+ sites, managing a team of 11 and overseeing everything from the Service Desk and Major Incident Management through to Asset & Configuration Management, ITSM platform development and third-party supplier performance. What you'll be doing Leading, developing and motivating a Service Desk and Service Operations team, building … third-party service performance Handling the full people-management piece What we're looking for Solid experience in IT Service Operations or IT Service Management, ideally managing a Service Desk or End User Support function of meaningful scale Confidence managing and developing a team, including handling performance and conduct conversations ...