1 to 25 of 37 ITSM Jobs in the Midlands

single, trusted source of truth for the technology estate. CMDB Ownership and Governance CI Discovery, Integration & Data Quality Service Mapping & Dependency Modelling Support for ITSM Processes Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g. ...

operational support teams. Strong stakeholder management skills, with the ability to communicate technical subjects clearly to varied audiences. Sound knowledge of ITIL/ITSM processes, governance, risk management, and compliance (including GDPR and licensing). Hands‐on experience delivering cloud‐based solutions (Azure, AWS, or similar), with a strong understanding ...

tickets. Diagnose, troubleshoot and resolve hardware, software and system issues across Windows devices, peripherals and classroom technology. Manage incidents and requests through the IT service management platform, ensuring timely resolution and clear communication. Install, configure and support end-user devices and software, including laptops, desktops and AV equipment. Administer Microsoft ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

skills: Windows 10/11 support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Defender) Active Directory (user management, permissions) Microsoft Intune (device enrolment, compliance) ITSM tools (e.g. ServiceNow) and SLA-driven support Azure (Entra) Microsoft Defender/Sentinel Basic networking (DNS, DHCP, VPN) The right fit Someone practical, organised, and easy ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

Windows 10, Windows 11, and Windows Server Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting) Server infrastructure support (file services, permissions, basic virtualisation) Experience with ITSM/ticketing systems Desirable Skills Experience in a multi-site environment Experience providing both on-site and remote support Exposure to warehouse or logistics environments ...

disaster contingency and business continuity planning Desirable NHS experience Project Management of a successful small ICT related implementation Experience with on call rota's ITSM Skills and Knowledge Essential Microsoft and Linux Operating Systems and associated services Microsoft Active Directory Enterprise networking (particularly HP LAN, Aerohive Wi-Fi, Cisco ...

Follow the change control process and ensure records are updated accurately. Ensure incident information is recorded accurately and in a timely manner on our ITSM tool. Highlight potential service improvements or recurring issues whilst working with customers and resellers. Ensure daily monitoring and first-line resolution or escalation of issues ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

line 50. Basic knowledge of HTML, CSS, PHP, and/or Python. Experience with Linux or other Unix-based operating systems. Familiarity with IT service management tools and practices. Some experience working with Windows 11. If you feel that you have the relative skills/attributes to fulfil this role ...

proven track record of designing, leading, or modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply ...

team Skills & Experience Essential Experience as a Platform Engineer, Infrastructure Engineer, or Application Support Engineer Strong understanding of Windows/Linux environments and IT service management (incident, problem, change) Proven scripting and automation experience ( Python/PowerShell ) Adaptable approach with a willingness to learn SCADA and OT technologies Desirable Experience ...

join their team on a full-time onsite basis in Stoke-on-Trent. This role offers the opportunity to take ownership of core IT Service Management processes while leading a team within a secure and fast-paced operational environment. The Role As Service Operations Manager, you will be responsible … incident reviews Analyse service performance data and KPIs to identify trends, risks, and opportunities for improvement Support the ongoing development of IT Service Management (ITSM) tools and processes Work closely with Transition teams to successfully onboard new or updated services into live operations About You Proven experience in a Service ...

/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL/ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments ...

networking and security principles. Proven ability to troubleshoot issues across network, system, and application layers. Experience with monitoring tools such as SolarWinds. Familiarity with ITSM processes (Incident, Change, and Problem Management). Eligibility for UK Security Clearance ...

wide range of sectors, partnering with government bodies, technical IT firms and higher education institutions. Their expertise spans project and programme management, IT service management, technical IT and leadership development. Key Responsibilities Support Account Managers by interrogating accounts and arranging meetings in line with KPIs Manage and grow a minor ...

marketing and pre-sales activities. Provide technical support to the Service Desk as required. Management of support cases raised by customers through IT Service Management Tools, adhering to Service Level Agreements. Identify potential bugs for escalation to Software/Hardware Engineers, raising product hot fix requests as required. Validate ...

M365 suite). Awareness of cyber security best practices and frameworks (Cyber Essentials, Secure by Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking … Certified: Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness ...

while driving continuous improvement across operational processes. In this role, you will oversee Change, Incident, and Problem Management, ensuring best-practice IT Service Management (ITSM) processes are followed. You will analyse service performance data, identify trends, and work closely with the Service Operations Lead to guide the team and support ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 35 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 35 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications such ...