14 of 14 Incident Management Jobs in the Thames Valley

researching using a knowledgebase repository, or in person for on-site customers. All incidents and requests are logged in an industry standard IT Service Management tool by the GCC. Broad communications are handled through enterprise level notification systems and organizational chat solutions. Excellent written and oral communication … ability to produce content or directly impact the output and audience for Linear platforms/markets. Where applicable work with DTC equivalent functions. Leadership & Management: Ability to provide leadership when responding to and leading the Major Incident response. The ability to set priorities, provide direction, support resolver groups ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

Assurance & Support Coordinator to take ownership of in-life service performance across our subscriber base. This role is focused on service assurance, fault coordination, incident management, and operational support, ensuring that customer services remain stable, issues are identified and resolved quickly, and service-impacting incidents are managed effectively … progressed, and resolved within agreed service levels Provide clear and timely updates to internal stakeholders and customer-facing teams on service status, risks, and incident progress Support major incident management and help coordinate communications during service outages or high-priority events Investigate root causes of repeat issues ...

Security Clearance Central Government client requires Duty Managers/Analysts to operate within a high-security, mission-critical environment These are not traditional Major Incident Management (MIM) or technical resolver role s Instead, the focus is on operational command, coordination, and real-time situational awarenes s across multiple … cross-functional awarenes s Responsibilities The Manager acts as the on-shift operational commander , with responsibility for: Leading real-time operational decision-making and incident command Coordinating across multiple domains including: Security Operations (SOC) Network Operations (NOC) Infrastructure Physical Security Declaring and escalating Major Incidents (MI) Maintaining the single ...

energy operations within a Critical National Infrastructure (CNI) environment. This role is responsible for real-time security monitoring, alert triage, investigation, and early-stage incident response. You will work with industry-standard security monitoring and incident/event management platforms to identify suspicious activity, validate alerts … helping tune detections, and strengthening operational procedures and documentation. Key Responsibilities Monitoring and Triage Monitor security events and alerts using industry-standard SIEM and incident/event management platforms (e.g., Elastic, Microsoft Sentinel, Splunk). Perform rapid triage to determine alert validity, severity, scope, and potential business ...

impact scenarios Long term, stable contract opportunity THE DUTY MANAGER ROLE: As Duty Manager, you will act as the on-shift operational commander, leading incident response across security, network, infrastructure and physical domains. You will maintain full situational awareness, coordinate cross-functional teams and drive decisive action during live … events. This is a leadership focused role centred on operational control rather than hands-on technical delivery. DUTY MANAGER ESSENTIAL SKILLS: Proven experience in incident management, command centre or operational leadership roles Strong cross-domain awareness across SOC, NOC, infrastructure and security Ability to make structured decisions under ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

strategy, with ongoing investment in tooling, threat intelligence, and specialist talent. The security function operates at a mature level, combining Security Operations, threat detection, incident response, and continuous improvement practices to defend against evolving threats. ________________________________________ Role Overview As a Security Monitoring & SIEM Analyst, you will play a key role … cyber threats using SIEM and security tooling. This role combines hands-on SIEM analysis, alert triage, investigation, and detection improvement, alongside exposure to incident response and proactive threat detection activities. You will work across multiple data sources to identify suspicious behaviour, analyse events, and support the organisation's cyber ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

connected car services using mobile and smartwatch platforms. - Prepare and ensure availability of required test resources prior to validation execution. - Raise and track incident tickets in the incident management system through to closure. - Assist in triage investigations, identifying impacted areas such as vehicle systems, backend processes ...

troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop, application ...

subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS Duty Manager Analyst, SOC, NOC, Command Centre, Incident Management, Monitoring, Triage, Operational Support ...

operational leadership with technical awareness. The successful candidate will act as a central point of control, maintaining operational oversight across multiple domains while coordinating incident response and enabling effective decision-making. In simple terms, this role suits someone who can act as an operational commander with enough technical awareness … reduce noise and structure incidents * Control escalation pathways and prioritisation of incidents * Coordinate across SOC, NOC, infrastructure, and security teams * Support or initiate major incident management activities * Maintain logs, dashboards, and accurate operational records * Deliver clear handovers and continuous situational awareness across shifts Capability Profile This role ...

participating in design reviews, and building a culture of collaboration, innovation, and customer focus. Embed engineering excellence by continuously improving deployment, monitoring, alerting, and incident management practices, while tracking and optimising performance through meaningful engineering metrics. Partner closely with stakeholders and product peers to define platform and Salesforce … strategy, manage communications, and ensure alignment on roadmaps, priorities, and delivery outcomes. Apply strong commercial and customer focus, using cost management insight to support business strategy, solve real customer pain points, and deliver measurable impact across complex, multi-service platforms. What are the must haves Demonstrated ability to influence ...