19 of 19 Incident Management Jobs in the Thames Valley

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

the site team on all technical plant aspects, coordinating PPM and break/fixes working between the DCM and the Facilities team (subcontracted). The scope includes Data Centre management, working closely with new and existing customers, operational continuity and the management of service delivery on the sites/campus through our specialist subcontractor who undertakes M&E … hour shifts between 6am-6pm and 6pm-6am. Duties and Responsibilities The role includes but is not limited to the following: - Technical Resource: • Witness all critical works on site. • Management of M&E tasks to ensure service delivery meets expectations. • Assist in scenario testing and training for the site teams. Site Availability: • Maintaining zero customer downtime including any breaches … to contractual SLAs and KPIs. • Work closely with the Service Management Centre (SMC) on the change control process, that customer communications and incident updates are being accurately reported and managed. • Draft post-incident reviews. Third Party Monitoring: • Ensuring the management of specialist contractors, working across the Data Centres, ensuring contracted service delivery is being received, that More ❯

Incident Response Assistant Manager (Client facing) Hybrid/flexible on location - London, Manchester, Birmingham, ect £50k – £60k A global Risk consultancy is looking for Strong Incident Response professionals to join their Cyber Response Team, within an area of huge growth and investment. This is an excellent opportunity for exposure and growth! If you’re looking for the next … step in your incident response career, we’d love to talk to you. Day to day Responsibilities of an Incident Response Assistant Manager Manage cyber security incidents for clients, including digital forensics of relevant data Act as an advisor to clients on current cyber threats Liaise with clients on delivery and implementation Requirements for an Incident Response … understanding across the cyber security landscape to be able to act as an advisor on the threat landscape Strong technical background (networks and programming knowledge) Proven experience working within Incident management and response Excellent communication both written and verbal. Incident Management Certifications are not necessary but are a nice to have! Such as CREST certified incident More ❯

Crisis Manager, Central Europe Department: Embedded with EMEA Region Crisis Management Team of a tech giant Location: Office based, London (or Luxembourg) Employment Type: Full time, permanent. Contracted to Upstream Risk Management, permanent secondment to customer. Reports to: Regional Lead, Crisis Management, EMEA Key relationships: Area security managers, business leaders. Salary and package: Dependent on experience. Role … Description Contracted to Upstream Risk Management, you will be permanently embedded within the EMEA Crisis Management team of a tech giant. The role reports to the Regional Crisis Management lead, and covers the EMEA region. The key relationships are remote, across customer sites in the region. You will work closely with the customer’s Corporate Security team … Global Real Estate and Facilities, and key business stakeholders to support the development of incident & crisis management plans and mitigation strategies. Travel across the region will be required. To be successful you will need to be a strong problem solver, with the natural ability to carry out deep dive analyses of issues, risks, or challenges before developing solutions More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: 28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

Incident Support/Service Desk Analyst Employment Type: Permanent Salary: £28,000 per annum. + Benefits Shift: Sunday to Thursday shift (7:30am to 4pm). Remote buut with occasional travel to Reading - on boarding will take place on site in Reading. Join a Global Leader in Technology Support and Innovation Experis is seeking a Service Desk Analyst to … work in a critical Incident Communications and Coordination team , working with a leading multinational technology company in Reading . This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people. As part of the ManpowerGroup , Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients … worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people. About the Role You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync . This role is critical in ensuring timely, clear, and More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Compliance: Roll out compliance policies covering privacy notices, data retention, employee training, whistleblowing, and anti-corruption. Lead certification efforts and ensure ongoing adherence to evolving standards. Asset & Intellectual Property Management: Implement asset management strategies, rights transfers, and operational licensing. Oversee intellectual property portfolio, including research agreements and consortia management. Supply Chain & Contract Management: Secure supply chains through … licensing, and SaaS agreements. Operational & Structural Projects: Manage carve-out operations, including partial asset transfers and establishing subsidiaries in foreign jurisdictions. Develop and implement business continuity plans and Quality Management Systems (QMS). Risk & Incident Management: Devise and monitor risk mitigation strategies. Track and address quality-related incidents to maintain high standards. Influence & Lobbying: Define and execute … roles, preferably within multinational organizations i n Robotics industry. Fluent Russian language command is a must Strong knowledge of international legal, regulatory, and compliance frameworks. Expertise in intellectual property management, corporate governance, transfer pricing, and contract drafting. Experience setting up and managing legal and compliance functions across multiple jurisdictions. Demonstrated ability to lead cross-functional teams and complex projects. More ❯

that enable consistent environment provisioning, application deployment, and system observability. Ensure that automated solutions improve speed, reliability, and operational visibility across the full software delivery lifecycle. Take ownership of incident management, leading the coordination of response activities to restore service quickly. Facilitate post-incident reviews to identify root causes, document learnings, and drive corrective actions that prevent … in collaboration with stakeholders. Define service level objectives (SLOs) and ensure that monitoring frameworks provide actionable insights to maintain platform availability and performance. Champion secure and risk-aware change management practices, ensuring that changes are reviewed, tested, and implemented in line with governance requirements. Guide teams in following established change control procedures while enabling efficient and reliable delivery. Collaborate … Ensure documentation is accessible, accurate, and kept up-to-date to support transparency and knowledge sharing. Establish meaningful operational and delivery metrics such as deployment frequency, system reliability, and incident response times. Provide regular reporting to stakeholders to inform decision-making and continuous improvement priorities. Provide technical mentorship and support to DevOps Engineers, helping them develop their technical and More ❯

chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforce management tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow … regular security audits and implement measures to protect against vulnerabilities Serve as the escalation point for complex technical issues related to the Genesys platform Lead root cause analysis and incident management for critical issues Develop and maintain disaster recovery plans and ensure system redundancy Create comprehensive documentation for all system configurations processes and troubleshooting guides Continuously review and … Java Python or C Advanced knowledge of SIP VoIP telephony and network technologies Experience with cloud infrastructure AWS Azure etc and virtualization Soft Skills Excellent communication presentation and stakeholder management skills Strong analytical thinking and complex problemsolving capabilities Good to have Qualifications Genesys Certified Professional GCP or Genesys Certified Expert GCE Experience with AI machine learning Copilot and customer More ❯

the highest standards. Key Responsibilities Develop, implement, and maintain compliance with ISO , and PCI-DSS standards. Conduct risk assessments, security audits, and vulnerability testing across systems and processes. Lead incident response activities, ensuring rapid and effective mitigation. Collaborate with internal stakeholders and external auditors to achieve and maintain certifications. Deliver organisation-wide security and compliance awareness training. Monitor and … recommendations. Essential Skills & Qualifications ISO 27001 Lead Implementer or Lead Auditor certification (or equivalent). Demonstrable experience managing compliance for ISO , and PCI-DSS. Strong understanding of governance, risk management, and regulatory compliance. Proficiency with security monitoring tools and incident management processes. Excellent analytical, communication, and leadership skills. Desirable Knowledge of GDPR, NIST, or other security frameworks. More ❯

and user-centric approach to deliver Be accountable for the ongoing health, service and prioritisation of the entire retail system, leading the digital team in delivering change, improvements and incident management – and drive continuous improvements to retail operations Deliver targeted KPI growth across the key metrics of traffic volume, transactions, conversion (all site & check-out) and average value … the analysis of customer persona segments, platform/device performance, and consideration of the wider competitive landscape. Ability to demonstrate influence and delivery of previous plans. Experienced in direct management of all e-commerce disciplines (e-marketing, web development and website management, UX), including full accountability for budget management Detailed understanding and capability for using web analytics More ❯

Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity More ❯

opportunity to work on projects that have a significant impact in the cloud ecosystem, leveraging your skills in Openshift. **Key Skills Required:** - Proficient in Openshift and its deployment and management in cloud environments. - Strong understanding of Azure services and DevOps practices (Terraform, IaC etc.) - Experience with monitoring and incident management tools. - Excellent problem-solving skills and attention More ❯

related issues efficiently. Provide first and second-line technical support for end-user computing devices, including desktops, laptops, smartphones, and tablets & the corresponding operating systems. Remotely and in person. Incident Management: • Log, track, and manage support incidents through to resolution. • Ensure timely communication with end-users regarding the status of their reported issues Software Support: • Assist in the … related queries. Collaboration: • Work closely with other IT teams, EUC Support Lead, and vendors to address complex technical issues. • Contribute insights and suggestions for improving EUC services. EUC Infrastructure Management: • Assist in maintaining and optimising end-user computing infrastructure • Contribute to the implementation of EUC projects and initiatives. Desktop Support: • Provide support for desktop-related issues, ensuring timely and … IT teams to ensure seamless IT operations. • Escalate complex and work with SMEs to resolve challenging issues and if necessary 3d party external partners to resolve complex problems Asset Management: • Manage and maintain an accurate inventory of all desktop-related assets • Ensure accurate tracking and recording of hardware and software changes, upgrades, and installations. Remote Support: • Provide advanced remote More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

policies to maintain compliance and data integrity. Unmount storage volumes, securely wipe disks, and shut down operating systems following best practices. Ensure adherence to compliance standards and update asset management systems accordingly. Key Skills & Competencies: Database Administration: Proficient in managing databases with a focus on decommissioning-related requirements. Scripting & Automation: Skilled in Shell Scripting (Bash, Python) to automate decommissioning … tasks. Storage & Data Security: Strong understanding of storage management and secure data wiping techniques. Networking & Access Control: Knowledge of network configurations, Firewall rules, and user access protocols. Backup & Recovery: Experience in data backup, recovery, and migration strategies. ITIL & Compliance: Familiarity with incident management, change control processes, and compliance documentation. More ❯

and optimise processes for operational efficiency, quality, control, and regulatory compliance. Ensure rigorous governance of all outsourcing arrangements, including performance monitoring, contract compliance, and regulatory obligations. Financial Crime Risk Management As first-line owner of financial crime risk management and controls, the COO will ensure efficient and compliant operational execution across the following risk areas: KYC & Customer Due … and expectations, including the safety of client assets (segregated, safeguarding, CASS etc.) Ensure ownership and effective execution of first-line risk and control responsibilities, including RCSA, control testing, and incident management. Provide timely and transparent operational risk reporting to the Executive Team and Risk Committees, including emerging risks and remediation status. Ensure adherence to enterprise-wide risk policies, with … Bank’s critical business services. Collaborate with technology, risk, and business teams to ensure recovery time objectives are realistic and achievable. Budgeting & Resource Planning Lead operational planning and budget management, ensuring alignment of resources to strategic priorities. Drive continuous efficiency improvements, cost optimisation, and value creation across operational functions. Leadership & Organisational Development Inspire, lead, and develop a high-performing More ❯