16 of 16 Incident Management Jobs in the Thames Valley

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major incidents. You'll be the direct line of communication into … stakeholders. You'll work in a high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring swift resolution and accurate … metrics to maintain service excellence. Translate technical information into clear business updates for stakeholders. Drive continual improvement initiatives using data insights and analytics. Ensure content accuracy and consistency in incident reporting. Collaborate with existing team members to support overall incident management strategy. What We're Looking For Proven Major Incident Management experience in a high More ❯

that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs/KPIs with full utilization … necessary. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. Provide support to Data Center and Site Management teams, including communication assistance, technical information provision, and holiday/sickness coverage coordination. Ensure adherence to safety … standards on-site. Lead response to building services infrastructure issues, collaborating with Site Engineers, and escalating to third-party specialist contractors where specialist knowledge and skills are required Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. Undertake duties as required as More ❯

a secure environment Skills: -Programming and build -Systems operations -Problem-solving -Analyse, interrogate and evaluate data -Draft/author professional/technical documents -Interpret professional/technical documents -Problem management -Incident management -Change and release management BAU On-Call Working practices A flat fee is payable for completing an on-call shift of 50 for a More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

comprehensive documentation of problems, their resolutions, and preventive measures. o Prepare detailed RCA reports and graphs to support the technical explanation of a Problem o Keep documentation for problem management accurate and current. • Continuous Improvement: o Prepare presentations on Problem management metrics, trends, and improvements. o Proactively identify opportunities to enhance service reliability and efficiency. o Participate in … problem management initiatives and projects to drive continuous improvement. o Deliver internal technical training in areas of expertise. • Collaboration and Communication: o Collaborate with stakeholders to gather information and perform thorough problem diagnostics. o Join and document problem review meetings, providing regular updates. o Actively participate in Monthly Executive Reviews and other key meetings, lead the meeting if required. … on ensuring documentation is available and accurate and "snags" are captured. Requirements • Hands-on knowledge of Mechanical & Electrical (M&E) systems and Data Centre infrastructure. • Proven experience in problem management or incident management within a complex DC environment. • Experience with monitoring systems and ability to analyse monitoring data to detect and pin point issues. • Strong analytical skills More ❯

/CD pipelines, enhance developer workflows, and lead initiatives to improve platform performance and reliability. This position requires strong technical expertise in Salesforce DevOps, CI/CD tools, environment management, and automation, as well as the ability to collaborate across multiple teams to deliver seamless deployments and robust systems. Key Responsibilities DevOps Strategy & Implementation Develop and implement DevOps strategies … for the Salesforce platform. Define best practices for CI/CD, release management, and automated testing. Enhance deployment automation to support Salesforce solutions. CI/CD Pipeline Management Design, implement, and maintain CI/CD pipelines for Salesforce development. Ensure conflict-free and automated deployments with minimal downtime. Continuously monitor and improve pipeline efficiency. Environment & Release Management Manage Salesforce environments, ensuring consistency across development, testing, and production. Establish and enforce version control strategies. Oversee release schedules to ensure incident-free deployments with minimal business impact. Infrastructure & Security Implement security best practices, including role-based access control and compliance monitoring. Work closely with security teams to mitigate risks and enforce governance policies. Optimise performance and scalability More ❯

/CD pipelines, enhance developer workflows, and lead initiatives to improve platform performance and reliability. This position requires strong technical expertise in Salesforce DevOps, CI/CD tools, environment management, and automation, as well as the ability to collaborate across multiple teams to deliver seamless deployments and robust systems. Key Responsibilities DevOps Strategy & Implementation Develop and implement DevOps strategies … for the Salesforce platform. Define best practices for CI/CD, release management, and automated testing. Enhance deployment automation to support Salesforce solutions. CI/CD Pipeline Management Design, implement, and maintain CI/CD pipelines for Salesforce development. Ensure conflict-free and automated deployments with minimal downtime. Continuously monitor and improve pipeline efficiency. Environment & Release Management Manage Salesforce environments, ensuring consistency across development, testing, and production. Establish and enforce version control strategies. Oversee release schedules to ensure incident-free deployments with minimal business impact. Infrastructure & Security Implement security best practices, including role-based access control and compliance monitoring. Work closely with security teams to mitigate risks and enforce governance policies. Optimise performance and scalability More ❯

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

Permanent Based in Milton Keynes £50,000 pa - £60,000 pa Information Security Officer Hybrid Our client are a leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions … love to meet you. An experienced Information Security Officer to lead security strategy, operations, and compliance. This is a hands-on role combining strategic security architecture with operational security management and regulatory compliance oversight. The successful candidate will define security standards across our product portfolio, manage security environments, and serve as our central point for ISO27001, PCI/DSS … modelling and risk assessments for new features and system changes Evaluate and recommend security technologies and tools Operational (40%) Manage security environments across Azure and AWS infrastructure Coordinate security incident response and vulnerability remediation Oversee security monitoring, alerting, and detection capabilities Manage vulnerability assessment and penetration testing programs Maintain identity and access management controls Compliance & Assurance (30%) Maintain More ❯

a healthy working relationship with project team members and the wider QA community To carry out exploratory and (when necessary) scripted testing to support discovery, ad-hoc testing, and incident management. Acting as a proactive Quality Champion ensuring Quality is embedded at all stages of the project lifecycle. Provide meaningful estimation during Sprint ceremonies based on business needs. Coordinating More ❯

Virtualisation: Hands-on expertise with Hyper-V Cloud Services: Proficiency with Office 365 and Microsoft Azure platforms Infrastructure Projects: Proven track record in delivering server and network installation projects Incident Management: Ability to make quick, effective technical decisions during critical incidents 3rd Line Support Engineer , Azure, Windows Server, Office 365, Hyper-V, Network TroubleshootingThis is an excellent opportunity More ❯

12+ years Overview The E2E OSS Netcool Solution Architect will play a critical role in defining and implementing advanced OSS architecture solutions to support service assurance, automation, and network management initiatives. This position demands a seasoned professional with deep expertise in IBM Netcool and a comprehensive understanding of the OSS domain, ensuring seamless integration, high system availability, and industry … and implementation of Netcool platforms, including OMNIbus, Impact, NOI, Agile Service Manager, and Precision. Oversee the integration of OSS domains such as Service Fulfilment, Assurance, Automation, Cloud Telco, Network Management, and COTS products. Drive architecture governance and standardization, aligning regional OSS stacks into a harmonized global landscape. Collaborate with cross-functional teams to identify integration gaps and develop optimized … design patterns. Ensure proactsive service assurance through effective monitoring, event correlation, and incident management frameworks. Introduce industry best practices and proven reference architectures to enhance OSS modernization efforts. Support mentorship and capability building, guiding internal architects and designers to develop long-term sustainability. Mitigate architectural risks by identifying potential design flaws, integration challenges, or scalability issues early in More ❯

and SAP S/4HANA. Work closely with SAP RISE support teams to manage and optimize cloud-hosted SAP systems. Coordinate with SAP for Service Requests, Change Requests, and Incident Management in the RISE framework. Integrate SAP Analytics cloud with S/4HANA Collaborate with application, development, and infrastructure teams for seamless SAP operations. Provide technical support for … with SAP Cloud Connector, SAP BTP integration, and hybrid SAP architectures. Hands-on experience in system migrations, upgrades, and cloud-based SAP operations. Understanding of networking, security, and identity management in cloud-hosted SAP landscapes. Ability to coordinate with SAP, cloud providers, and internal IT teams for issue resolution. Experience with disaster recovery and high-availability configurations for SAP More ❯