15 of 15 Incident Management Jobs in the Thames Valley

Title: Senior Discovery and Configuration Manager Location: Reading- 3 Days a week Job Type: 12 Months Fixed Term Role purpose The Configuration Management team are responsible for ensuring that the data in the CLIENT Configuration Management Databases (CMDB) acts as a single source of truth for all CLIENT … configuration data because it is maintained, modelled and governed. The role is responsible for developing the strategy for Discovery and Configuration Management along with the end-to-end Configuration Management Process at both high and low levels where appropriate. The role also provides subject matter expertise to support ...

malicious activity using telemetry, SIEM data, and threat intelligence, develop hypotheses based on MITRE ATT&CK Tactics, Techniques, and Procedures (TTPs), and support incident management and response activities when threats are identified. We are open to experienced SOC Analysts where threat hunting, investigations, and proactive detection have formed … tradecraft Experience working with Indicators of Compromise (IOCs) and threat intelligence feeds Solid experience across the security event life cycle, including detection, investigation, and incident management Hands-on experience with EDR/XDR technologies such as Microsoft Defender, CrowdStrike, SentinelOne, or Carbon Black Strong knowledge of networking fundamentals ...

team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with … forefront of technology? We are looking for a field resource controller to support and augment the existing service. The role will involve: Incident management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping ...

Reliability & Operations (SRE Focus) Define, own, and govern SLO, service health metrics. Ensure proactive monitoring, alerting, and observability across the estate. Lead blameless post-incident reviews, root cause analysis, and preventative actions. BAU Team Leadership Lead and manage multiple BAU teams, potentially covering: Application Support Infrastructure & Cloud Operations Integration … responsibilities, and ownership boundaries across teams. Build a high-performing, accountable ops culture with clear KPIs. Manage on-call, rota, and support coverage models. Incident, Problem & Change Management Own major incident management, stakeholder communication, and service recovery. Ensure effective problem management with trend analysis ...

Title: Critical Situation Manager 18 month contract Fully remote Inside IR35 - 47.5k Salary Equivalent Job Description Join our team as a Major Incident Manager, where you will lead the response to high priority customer escalations and incidents. You will ensure consistent and high-quality management of business-critical … strategic enterprise customers. Your role will focus on ensuring rapid resolution, maintaining executive-level communication, and contributing to the continuous improvement of our global incident management process. This position demands excellence in communication, stakeholder management, and cross-team coordination. Responsibilities Lead and manage critical customer escalations, ensuring ...

intelligent CRMs, and mobile-first experiences. Experienced PHP Developer in designing, developing, and maintaining dynamic web applications. Strong knowledge of Back End development, database management, and API integration. Proven ability to work in Agile environments with exposure to ITIL-based incident and change management processes. Skilled … high-performance applications. CORE COMPETENCIES * Backend Development & System Design * Stakeholder & Line Manager Engagement * Requirement Gathering & Solution Design * REST API Development & Integration * Application Performance Optimization * Incident & Change Management (ITIL) * Agile/Scrum Delivery * Production Support & Deployment * Cross-functional Collaboration TECHNICAL SKILLS Languages & Scripting: * PHP (Core PHP, OOPs), JavaScript, HTML5 ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

Advertisement: MEM Laptop Refresh Incident Call Handler Location: Kidlington Contract Type: Temporary Daily Rate: £150.00 per day Umbrella Working Pattern: Full Time, Monday to Friday 37 hours per week Driving Required: Yes Are you a tech enthusiast with a knack for problem-solving? Do you thrive in dynamic environments … make a real difference? If so, we have an exciting opportunity for you! Our client is seeking a dedicated MEM Laptop Refresh Incident Call Handler to join their vibrant Service Desk team. About the Role: As a Service Desk Analyst, you will play a crucial role in ensuring that ...

Azure IaaS/PaaS, and Windows/Linux/Unix systems. Utilise security tooling such as SIEM, EDR/XDR, and vulnerability management platforms to monitor and improve security posture. Develop and implement security policies, access control models (RBAC, ABAC), and logging standards. Support incident management, vulnerability … implementing remediation strategies. Technical expertise across cloud and enterprise platforms (Azure, M365, operating systems). Familiarity with SIEM, SOC operations, endpoint detection, and vulnerability management tools. Knowledge of ITSM processes, change control, and governance frameworks. Experience with CI/CD security and software supply chain assurance. Understanding ...

Azure IaaS/PaaS, Windows/Linux/Unix. Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. Hands-on experience with policy development, access control models and logging standards. Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure … Design). Knowledge of Incident Management, Vulnerability Assessments, SIEM & SOC Systems. Familiarity with ITSM workflows and change control procedures Experience designing or reviewing secure software supply chain and CI/CD security . Ability to interpret CVEs, CVSS scores, and threat intelligence feeds. Strong stakeholder engagement and communication ...

driving best practices across reliability engineering, automation, and system performance. What you'll be doing: Designing and improving system reliability, scalability, and observability Leading incident management and driving root cause analysis Building and maintaining robust CI/CD pipelines and automation frameworks Partnering with development teams to embed ...

automation Champion GitOps-first approaches, minimising manual configuration ("ClickOps") Lead and contribute to Site Reliability Engineering practices, including error budgets, SLOs, SLIs, and incident management Work in agile delivery teams, aligning engineering outcomes to customer and service reliability goals Operate within defined on-call rotas, supporting services underpinning … Code experience using tools such as Helm or Kustomize Proficiency in scripting and automation, including Bash and Python CI/CD and GitOps pipeline management using tools such as ArgoCD, FluxCD, or Tekton Experience with Red Hat ACM/ACS and advanced container networking (e.g. Submariner) A strong focus ...

focus on security in particular: Sentinel, Defender XDR, and SIEM. You will be happy working in all areas of cyber security including alerting, incident management threat and intelligence. If you have got the SC-200 or COMPTIA Security+ certification that would be very welcome. You will need ...

hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management. Active SC required for this role. Configure routers and switches in line with design documents (IP data perspective) Onboard devices onto the network … management platform Rack and stack relevant devices in Data Centres Attend internal meetings and work closely with project managers to deliver the implementation plan Strong knowledge of Cisco LAN and Wireless LAN technologies, including switching and IP addressing best practice Hands-on expertise with Cisco routers and switches (e.g. ...