11 of 11 Incident Management Jobs in the Thames Valley

Role/Job title: Major Incident Manager and Incident/Change Analyst Work Location: Wokingham Mode of working Hybrid/office based: Office (Wokingham) Any other working conditions - travel/on call/shifts: 24x7 rotational shifts including night shifts (12 hrs, 4 PM GMT onwards), weekends … bank holidays The Role An IT Major Incident Manager (MIM) is responsible for coordinating, managing, and resolving high impact IT incidents that disrupt critical business services. Their job is to restore service as quickly and safely as possible while maintaining strong communication with technical teams and stakeholders. This role ...

Major Incident Manager/Incident & Change Analyst (Contract) Berkshire - On-site Up to £230 per day INSIDE IR35 (Contract) 6 Month Contract 24/7 Rotational Shifts (Including Nights, Weekends & Bank Holidays) Stott & May are currently working with a leading consultancy who are looking to expand their team … with the addition of two experienced Major Incident Managers/Incident & Change Analysts to support a major UK utilities client. The Role As a Major Incident Manager, you will be responsible for leading the response to high-priority incidents impacting critical business services, ensuring issues are resolved ...

team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery? Do you want to collaborate and achieve together with … forefront of technology? We are looking for a field resource controller to support and augment the existing service. The role will involve: Incident management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping ...

update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot … cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network ...

Hatfield or Milton Keynes) The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates … ensuring SLAs are met, and wider call management. What youll do Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members ...

operational stability, governance, and delivery of technology change across a multi-system environment. This role combines IT operations leadership, policy & governance ownership, vendor management, data mapping, and end-to-end technical project delivery. Acts as a key interface between Technology, Compliance, and Operations. Key Responsibilities IT Operations … Mapping & Information Risk Own system/data maps, data locations, access models, and system dependencies Improve visibility and reduce information and operational risk Risk, Incident & Resilience Oversee incident management, investigation, and remediation Maintain DR/BCP documentation and testing schedules About You Proven experience in IT Operations ...

recommend improvement actions for Azure AVD based production configuration. Have good knowledge of Azure AVD publishing applications web server load balancing Resource Manager License Management Manage and deploy updates via Azure update manager Update the AVD image based on business requirements provided by client, including monthly security patches, updates … upgrades of software that has been operationalized. Creating, updating, and responding to Monitors of the AVD environment Service Restoration activities not requiring privileged access (incident management, system troubleshooting, performing Elevating access activities, escalating actions requiring Privileged Access to client team members) Very good hands-on experience on Group ...

logic and technical implementation. Governance & Documentation Maintain comprehensive documentation of requirements, data flows, and validation processes. Champion data governance and stewardship best practices. Support incident management and resolution for data-related issues. Data Literacy & Enablement Promote data literacy across business units. Guide stakeholders in framing analytical questions … Understanding of version control (e.g., Git) and collaborative development workflows. Experience or knowledge of Foundry (Palantir) is a plus. Excellent communication, documentation, and stakeholder management skills. Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy. ...

finance operations and how the GL interacts with AP, AR, and Procurement. Nice-to-Have Familiarity with additional modules such as AR, Inventory, Asset Management, Project Costing. Understanding of financial processes, accounting concepts, and VAT (UK/EU). Experience working with ITSM/incident management platforms. ...

MAIN RESPONSIBILITIES Lead the Quality Assurance and Food Safety function to ensure compliance with McCormick, regulatory, and customer standards. Drive the Quality & Food Safety Management Program, achieving key objectives and KPIs. Maintain and strengthen compliance with corporate QA policies, covering raw materials, processes, environment, and finished goods. Champion continuous … improvement initiatives to enhance quality performance and food safety culture. Lead, motivate, and develop the site Quality Team, fostering growth and accountability. Oversee incident management, providing coaching and training to site teams. Play an active role on the Site Operations Leadership Team, influencing both quality and operational decisions. ...

required. What You’ll Need Previous experience supervising a helpdesk or technical support team. Strong communication, listening, and note-taking skills. Excellent analytical and incident-management ability. Advanced technical knowledge (Windows, networking, firewalls, antivirus, permissions). Competent with call-logging platforms such as Puzzle. Microsoft Office skills (Excel ...