1 to 25 of 70 Incident Management Jobs in the North West

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams, and security ...

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm … Shift B: Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with ...

# Major Incident Manager LeadManchesterApply for this job* Permanent* Experienced Professionals* Cloud Infrastructure Management* ID 493235-en\\_GB## **About the job you’re considering**An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients.In this role … will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across … security stakeholders to ensure incidents are effectively tracked, escalated, reported and evidenced. Key responsibilities: Track security incidents from identification through to closure Coordinate incident updates across multiple suppliers Monitor SLAs, resolution performance and escalation trends Produce incident reports, dashboards and governance packs Identify gaps in supplier reporting, ownership ...

Clearance Required: SC cleared/eligible for SC sole UK national Duration: 6 months Location: Inverness or Preston | 5 days onsite The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management … manage security incidents consistently, effectively, and in accordance with client policy, regulatory obligations, and operational risk requirements. Acting as the primary OI lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...

Xeinadin. The role ensures a consistent, reliable and customer-focused service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business … first-time fix rates, customer satisfaction and service responsiveness.• Champion an excellent end-user experience across all technology services.• Develop self-service, knowledge management and automation capabilities.• Ensure service transition from projects follows formal governanceITIL Service Management• Own Incident, Problem, Change, Request and Major Incident Management ...

will be managing an Atlassian Jira Service Desk ensuring timely triage of incidents and service requests, managing the end to end process of incident management, adhering to SLAs and working with clients and 3rd parties to ensure timely resolution of tickets. You’ll sit at the centre … Support service. You’ll work with our Release and Change Manager to release incident code resolutions into maintenance releases, and with Developers, Testers and Data & Insights Consultants to resolve Jira Service Desk tickets quickly. You’ll also work with the wider delivery team to plan resourcing, so the service ...

please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Role: Incident and Problem Management Analyst (SC Cleared) Job Type: Permanent Location: Warrington, UK Mode of Working: Hybrid Number of hours: 40 hours per week … full time Ready to utilize your experience and expertise in Incident and Problem Management Analyst? We have an exciting role for you – Incident and Problem Management Analyst! Careers at TCS: It means more TCS is a purpose-led transformation company, built on belief. ...

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll do Acting as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response ...

network problems to resolution.Provide step-by-step guidance and training to users on technical matters.Install, configure, and update software applications and operating systems.Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution.Escalate complex issues to higher-level support when necessary.Telecoms Support: Provide … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

operation, and continuous improvement of a critical Security Operations Centre (SOC) supporting MOD programme. You will be hands on responsible for Vulnerability Management, incident management, and SOC services meet agreed quality and assurance standards within a highly regulated environment. Key Responsibilities Act as the escalation point … security incidents Conduct Vulnerability Management and incident response activities Prepare report incidents and SOC performance metrics to SOC Leadership Work hands on with SIEM detection tooling and prepare reporting used for the use-case development Contribute to reporting and configuration changes, enhancements, and operational alignment Ensure incident ...

seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated … resolved efficiently, while maintaining strong user communication throughout the incident lifecycle. The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application ...

issues, driving root cause analysis, and improving service stability across a complex multi-supplier environment. Your Role As an integral part of the Service Management team, you'll have fantastic opportunities to develop both yourself and the wider service whilst working alongside technical teams, suppliers, and key stakeholders. … part of the team, you'll be empowered to: Own and manage the end-to-end Problem Management process. Coordinate suppliers and support teams to investigate major and recurring service issues. Drive Root Cause Analysis (RCA) activities and ensure permanent resolutions are implemented. Monitor incident and problem trends ...

culture of automation and observability as a natural part of how you build.Lead on testing strategies and uphold security standards day to day.Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers … Operational readiness for new releases Safe production access and change coordination Production is a high-discipline environment. You make sure it stays that way. Incident Management You own the full lifecycle: High‐signal alerting and fast detection Structured incident response Clear internal and customer communication Blameless postmortems ...

line troubleshooting and Unix system administration. Strong SQL/SQL*Plus experience, including writing and executing queries to investigate production issues. Proven experience in Incident Management and Problem Management. Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis. Experience leading and coordinating technical teams … excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...

complex technical issues. Deliver infrastructure upgrades, enhancements and growth initiatives. Manage relationships with internal stakeholders, vendors and technology partners. Ensure adherence to change management, incident management and operational processes. Support capacity planning, platform resilience, patching and service improvement activities. Contribute to strategic network architecture and future technology ...

successful candidate will be responsible for supporting supply chain security requirements and responding to incidents and industry notices, as well as the ongoing management of security risks. This includes promoting relevant policies, processes, and guidance to continuously develop and maintain the organisation's required risk maturity. This … physical, environmental and personnel security risks, advise/support relevant stakeholders around risk assessments and controls Analyse supplier related security incidents and support Security Incident Team as well manage relevant stakeholders. Support Procurement and Suppliers to flow down and manage Defstan 05-138 V4 Support business lines and functions ...

team of Application Support Analysts and Senior Application Support Analysts, taking accountability for the operational performance of the support function. You will oversee incident management, service requests, customer escalations and continual service improvement activities while acting as the senior operational lead for Priority 1 and Priority 2 incidents. … escalations. Act as the primary operational lead during major incidents. Build strong relationships with customers and internal stakeholders. Promote root cause analysis and problem management activities. Monitor service performance, SLAs and customer satisfaction. Identify opportunities to improve processes, efficiency and customer experience. Support governance activities and regular operational reporting. ...

supplier relationships, commercial agreements and application improvement projects. This is a hands-on role suited to someone with a strong background in IS applications management, SAP, IT governance and outsourced service management. Key Responsibilities As the IS Applications Manager, you will oversee the full lifecycle of business applications, including … role. You will support IT and cyber security audits, maintain application security controls, assess new or updated services and assist with cyber incident investigations and response testing. You will also collaborate with the wider IS and IT teams to strengthen security controls and improve operational resilience. Skills and Experience ...

systems, and database services. The role has direct accountability for the Database Administration (DBA) team and ensures high availability, performance, security, and effective lifecycle management of all infrastructure assets. Responsibilities will include: Infrastructure Strategy & Architecture Define and own the IT infrastructure strategy, aligned to businessobjectives, technology roadmaps, and enterprise … andonpremiseenvironments. Ensure infrastructure designs are secure, resilient, scalable, andcosteffective. Evaluate emerging technologies and vendor solutions to support innovation and operational efficiency. Infrastructure Operations & Service Management Oversee thedaytodayoperation of infrastructure services, ensuring high availability, performance, and reliability. Ensure effective monitoring, incident management, problem management, and capacity planning. ...

solutions, including emerging agentic AI capabilities. Support the implementation and ongoing optimisation of Databricks Genie and wider AI tooling. Lead service and incident management activities and contribute to change impact forums. Support sprint planning and workload management in an Agile environment. Coach and mentor junior colleagues … PySpark. Experience across on‐premises and cloud‐based data environments. Knowledge of SQL Server technologies and CI/CD best practice. Experience of service management and incident management. Experience working in Agile delivery environments. A collaborative approach to coaching, mentoring and supporting others. An inquisitive mindset and enthusiasm ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...