15 of 15 Incident Management Jobs in the North West

problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support … problems to resolution. Provide step-by-step guidance and training to users on technical matters. Install, configure, and update software applications and operating systems. Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk & Compliance ...

stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor Partnership Manager (e.g., Oracle) Drive continuous improvement using data, feedback, and industry trends to streamline service delivery … Lead major incident response and escalation, ensuring rapid resolution and clear communication across teams Conduct problem management and root cause analysis, implementing lasting solutions and reducing incidents Analyse ticket data to uncover opportunities for automation and process improvements Deliver comprehensive reports on KPIs, SLAs, incident trends ...

Systems Engineer you will act as the vital link between operations, end users and backend development teams, ensuring system availability, performance optimisation and effective incident management across live environments. This Site Reliability Engineer/Systems Engineer role offers the chance to work with modern cloud technologies, containerisation, observability … your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Site Reliability Engineer/Systems Engineer include: Incident Triage and Ownership: Acting as first-line technical escalation for live production issues through to resolution or handover System Monitoring and Availability: Maintaining high ...

/technical, and to manage the solution to its conclusion Liaise with third parties and vendors to resolve incidents with root cause analysis Perform Incident Management & reporting on complex/large scale issues Assist with mentoring colleagues in line with escalation procedures Producing and updating technical documentation, conducting … environment To ensure that support work carried out outside of contractual obligations is captured and charged accurately and in a timely manner Work with management to identify efficiencies within the technical department and implement, including reducing incoming cases and streamlining processes Highlighting ticket trends to Senior Escalations Team/ ...

role supports the Shift Supervisor in overall responsibility for the buildings’ Electrical and Mechanical systems, both from a preventative and reactive maintenance perspective. Change management and incident management are also key elements of this role. This person must possess strong verbal and written communication skills. Main duties ...

changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons To ensure our services and applications are fit for the modern market, our IT team … customer relationships. You'll be someone with: Customer Service Experience Proven experience of working with Tier 1 Microsoft applications (O365) Essential Proven Experience of Incident Management Systems (ServiceNow) Essential First Line level IT support experience preferably within a remote support position Knowledge of the operational and support aspects ...

involvement with strategic planning and leadership Shaping and owning our AWS infrastructure and reliability roadmap Defining and embedding SRE best practices, including monitoring, alerting, incident management, and capacity planning Establishing and evolving SLOs, SLIs, and error budgets in partnership with engineering teams Acting as a senior technical voice … architecture discussions and operational decision-making Supporting incident response and post-incident reviews, with a focus on long-term improvement Developing, mentoring, and empowering a high-performing engineering team Essential Skills & Experience Experience in a senior SRE, Infrastructure, or Platform leadership role Strong, practical experience operating production systems ...

fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365 ...

structure, prioritisation and consistent leadership. You will bring clarity, accountability and calm while remaining technically credible and hands-on. This is not a pure management role. You must be able to lead from the front. The Role You will: • Lead and schedule the SOC Engineering team across onboarding … environments • Experience managing ingestion costs or cloud service optimisation • Confident customer communication Desirable • Integration experience (Mimecast, Darktrace, legacy EDR platforms) • ITIL exposure (change and incident management) • Google Cloud or AWS knowledge • Microsoft security certifications • GIAC, CISSP, CYSA+ or equivalent Leadership Profile You are: • Structured and operationally disciplined • Calm ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent) Success ...

cause analysis and corrective actions Maintain documentation, including database schemas, display specifications Strong analytical and problem-solving skills Effective communication and collaboration Experience in incident management, root-cause analysis, and troubleshooting production issues ...

container-based workloads Experience with Git-based workflows Scripting experience using Shell/Bash and/or PowerShell Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations Experience operating ...

reviews for new systems and services. Evaluate technical controls and recommend improvements. Support the rollout of new security tools and technologies. Provide input into incident management and security metrics reporting. About You: 2+ years' experience in an security role. Strong understanding of risk assessment methodologies. Knowledge of frameworks … such as ISO 27001. Experience with vulnerability management and technical controls. Excellent problem-solving skills with strong attention to detail. Confident communicator with the ability to explain security concepts to non-technical stakeholders. This is more than just a security role, it's a chance to join a forward ...

support day-to-day operations in a secure, high-availability data centre. This is a hands-on, client-facing role focused on infrastructure support, incident response, and delivering services in line with SLAs. Responsibilities Provide operational support within the data centre Respond to incidents, changes, and service requests Deliver … suppliers Experience Experience in a live data centre or critical environment Good knowledge of server hardware and physical infrastructure Familiarity with ticketing systems and incident management Confident communication and client-facing skills Desirable Exposure to BMS, power, cooling, or UPS environments Basic networking or server technology knowledge Requirements ...