1 to 25 of 26 Incident Management Jobs in the North West

Business Continuity and Incident Management Vice President We’re seeking a future team member for the role of Business Continuity and Incident Management Vice President to join our Pershing team. This role is in Manchester. In this role, you’ll make an impact in the following … ways: Acting as Resilience and Incident Coordinator, responsible for advising and assisting business and technology leads across the EMEA and US businesses in maintenance of business continuity plans, within the Fusion platform, and incidents within ServiceNow. Leading on Business Continuity testing, including notification testing, procedures, logistics and annual sign ...

Mellon is looking for a Business Continuity and Incident Management Vice President to join their team in Manchester. In this role, you will manage business continuity plans, lead incident management, and ensure compliance with regulations. The ideal candidate will have strong stakeholder management ...

Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Role Purpose: To manage and service NCC Group clients within the Incident Response space. The Managing Consultant plays a critical role within the DFIR team of experienced consultants, delivering high‐quality incident response and proactive … services to clients. The role involves leading and contributing to detailed technical analysis, managing incident response activities, and ensuring effective communication and coordination throughout an engagement. With a strong focus on technically supporting clients during live incidents, the Managing Consultant is also expected to contribute to projects enhancing ...

Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs … Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision‐making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post‐incident ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

THIS ROLE IS FULLY OFFICE BASED* The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation. Key Responsibilities: Service Desk: Lead incident coordination for major or widespread … service disruptions. Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform). Incident Resolution: Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis. Computer Break ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. … Support resilience, backup, recovery and availability improvements from a security perspective, plus control-evidence production and infrastructure-related incident remediation. Essential experience Strong infrastructure engineering background across on-premise and/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build ...

systematic approach to diagnosing complex technical issues Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions Be involved in investigating incident response activities and postmortem analyses using Dynatrace, Grafana or provide insights. Has the ability to troubleshoot and resolve data quality issues on time, ensuring data … using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution Demonstrates ...

with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain Handle escalated service desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT-related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of the knowledge base Training Why choose our Azure Cloud ...

heart of everything we do — and we're looking for someone who brings them to life every day. Key Responsibilities IT Support & Incident Management Act as the first point of contact for IT queries, providing responsive support via phone, email, and in person. Diagnose and resolve a variety … timely progress updates and resolutions. Participate in a structured weekend and on-call rota to support retail and logistics operations. Cloud Identity, Infrastructure & Access Management Support day-to-day activity within our growing Azure environment, with opportunities to gain AWS exposure. Assist with the organisation's migration from ...

responsible for providing technical leadership, operational command and control, and cross tower coordination within the Command Centre. The role ensures service stability, rapid incident resolution, effective escalation management, and proactive operational insight, acting as the single technical authority during Major Incidents and critical business events. Duties Lead … Disaster Recovery events, and key business events Chair or support technical bridges, ensuring accurate updates, clear actions, and effective cross supplier collaboration Ensure post incident reviews, root cause analysis, and corrective actions are completed and tracked Oversee monitoring and alerting capabilities across the estate, ensuring critical services are proactively ...

enhance efficiency. Manage vendor relationships to ensure effective resolution of escalated issues. Support compliance and security activities in line with industry standards. Lead incident management activities, including root cause analysis and post-incident reviews. Mentor and develop junior team members to foster a culture of accountability ...

with internal teams and 3 party vendors as appropriate as part of the supply/delivery/support chain Handle escalated Service Desk tickets, incident management and service requests as appropriate Contribute to and resolve escalated customer, supplier, and vendor issues Develop and demonstrate an understanding of customer … business needs Participate and assist in driving the knowledge management process Participate in IT related projects Assist with the creation, distribution, and analysis of operational, business and financial reporting Contribute to the production of IT support documentation as part of knowledge base Desirable skills: Good communication skills Excellent customer ...

strategy. You’ll provide senior technical leadership, protecting critical systems and information assets. Working closely with executive leaders, you’ll manage risk, compliance, and incident response. You’ll lead and develop a specialist cyber security team and oversee SOC operations. This role is key to enabling secure digital transformation … across the organisation. About you Proven senior cyber security leadership experience Strong knowledge of NHS/regulated environments Expertise in ISO27001, GDPR, and cyber incident management Confident communicator with inclusive, values‐based leadership Working for our organisation North West Ambulance Service NHS Trust provides 24 hour, 365 days ...

strategy. You'll provide senior technical leadership, protecting critical systems and information assets. Working closely with executive leaders, you'll manage risk, compliance, and incident response. You'll lead and develop a specialist cyber security team and oversee SOC operations. This role is key to enabling secure digital transformation … Cyber Security About you: Proven senior cyber security leadership experience Strong knowledge of NHS/regulated environment Expertise in ISO27001, GDPR, and cyber incident management Confident communicator with inclusive, values-based leadership About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident ...

working across production and non-production environments. Key responsibilities include: Designing and maintaining resilient Azure infrastructure Implementing and enhancing CI/CD pipelines Supporting incident management and root cause analysis Driving automation using Infrastructure as Code Monitoring system performance and identifying improvements Working closely with engineering teams ...

tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations ...

tools/systems Skills & Experience Experience in a NOC, MSP, ISP, or service operations environment Proven team leadership/mentoring experience Strong understanding of incident management and SLAs Customer-focused with excellent communication skills Organised, process-driven, and able to manage multiple priorities Technical: Understanding of network operations ...

Kubernetes and container-based workloads Experience with Git-based workflows Scripting skills (Shell/Bash and/or PowerShell) Familiarity with monitoring, alerting, and incident management practices Desirable Skills: Experience with GitOps tooling (e.g., Argo CD) Experience with Bamboo and Bitbucket Knowledge of Kafka, MongoDB, or PostgreSQL operations ...

tooling Python, Bash, or similar scripting languages CI/CD pipelines and DevOps tooling Kubernetes or containerised workloads Monitoring and observability tooling Linux administration Incident management and root cause analysis Reference: AMC-AQU-GCPA Postcode: Manchester (M1) #adqu ...

Manage enterprise networking environments including firewalls, VPNs, LANs/VLANs, DNS, and DHCP Service Delivery & Operational Improvement Introduce and manage structured SLAs, KPIs, and incident management procedures Shift the IT function from reactive support to proactive service delivery Oversee the IT Helpdesk function and ensure high levels … Alto, VPNs, firewalls, DNS, DHCP, and enterprise networking Experience with AWS or other cloud infrastructure platforms Familiarity with Apple environments, macOS/iOS device management, and Jamf is advantageous Experience with Google Workspace, Okta, Zoom, Atlassian products, and cloud collaboration tools Strong service delivery mindset with experience implementing SLAs ...

gaining visibility across infrastructure, Microsoft 365, security, backups, and support processes. You’ll introduce greater operational maturity through clear SLAs, measurable KPIs, structured incident management, and improved vendor accountability, while coaching and developing the existing team to move from a reactive support culture to a more proactive service … combines technical credibility with strong operational leadership. You will ideally have: Previous experience leading or managing IT infrastructure, operations, or support teams Strong people management and coaching capability Experience improving IT service delivery through KPIs, SLAs, and process maturity Technical understanding of Microsoft 365, virtualised environments, infrastructure, and security ...

market for new and existing products. Key Job Responsibilities and Duties Managing People Managing Team Coaching/Mentoring End to End System Ownership Technical Incident Management Building software applications Architectural Guidance Automation and toil reduction Monitoring and Alerting improvementsCritical Thinking Continuous Quality and Process Improvement Qualifications & Skills High … proficiency in technical leadership Solid understanding of building robust and resilient systems Strong focus on delivery management Strong cross team collaboration skills; you are able to work with other teams to generate objectives and measure value Solid understanding of how the web works starting at the request through ...

leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.**We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement … gates, security scanning) and implement test automation at all levels.* Embed DevSecOps and SRE practices across the Engineering team: SLOs/SLIs, error budgets, incident management, post-mortems, capacity & resiliency engineering.* Ensure compliance with data and IT security and country specific regulations.* Stakeholder communications - on strategy and deliveries ...