1 to 25 of 61 Incident Management Jobs in the North West

with Financial Database Software will be highly advantageous! The Client: Has an extremely proud history and is one of the UK's largest wealth management firms, which has a heritage dating back to 1742 and a listing on the London Stock Exchange. It's a hybrid role with potentially … taking Calls, Tickets & Escalations via email/portal related to Line of Business Applications Cement relationships with strategic suppliers and key outsource providers & effective management of these relationships. Responsible for supporting the incident management process ensuring, where possible, first-time resolution can be achieved by troubleshooting, diagnosing … Teams Taking ownership of incidents and managing through to resolution from point of contact, proactively keeping the customer informed of progress Responsible for Problem Management processes to reduce the volume of incidents impacting your colleagues Work collaboratively within your team and across the wider IT function to ensure IT More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

Transition role and co-ordinating Service Design and Service Transition activities for new and changed services. Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management Experience of Business Continuity planning … at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

212.50 per day Location- Liverpool Hybrid working- 2 days onsite per week 7am-4pm Fulltime- 5 days per week Inside IR35 Role overview: Event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyse and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … Datadog complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance More ❯

appropriate internal and external suppliers to achieve agreed service levels and quality standards. Demonstrating advanced problem-solving capability, working with developers to perform problem management, incident management in relation to Microservices related issues Monitor and maintain Microservices service activities, including general administration, performing application maintenance and product More ❯

analysis. The Security Operations Centre (SOC) owns the end to end process from alert to resolution and are a major part of the cyber incident management process. As such, they are both a reviewer of alerts and the resolver group, not necessarily fixing, but certainly identifying the issue. … to the administration of governance and risk. Display a committed, flexible, can do attitude towards work. Main Responsibilities Owning the technical aspect of the incident management process related to information security issues. Undertaking security related investigations. Overseeing the daily security operational processes and acting as an escalation point More ❯

fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported … system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal … and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and More ❯

teams to ensure IT solutions support business initiatives and integrate seamlessly. Compliance & Security: Maintain regulatory compliance (ISO27001, GDPR) and implement robust cybersecurity measures. Vendor Management: Oversee vendor relationships, procurement, and contracts to deliver high-quality, cost-effective IT services. Resilience & Incident Management: Lead IT incident resolution … efforts, ensuring swift recovery and clear stakeholder communication. Change Management: Drive successful adoption of new systems and processes while supporting ongoing improvements. What You Bring to the Role We're looking for someone who can: Lead Globally: Proven experience managing international teams, balancing local needs with global priorities, and … high-quality IT services through vendor and contract management. Drive Innovation: Familiarity with digital transformation, cloud computing, and emerging technologies. Certifications in IT service management or project management are highly desirable. What's in it for you? Besides the opportunity to work for a global company that is More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs … CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in a close-knit and supportive team and advocate for the very best for your customers? Read on … ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support … about technology and demonstrate a strong desire to learn more and do more with AWS. ABOUT THE ROLE As part of the E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

Android and iOS operating systems and their associated mobile device hardware. Ability to troubleshoot common desktop, mobile, hardware, software, and network issues. Understanding of incident management processes, preferably with experience using an IT Service Management (ITSM) tool and/or support tools. Strong organisational skills with the More ❯

in-person. Diagnose and troubleshoot hardware, software, and network-related issues. Guide users through step-by-step solutions in a clear and concise manner. Incident Management - Log and track incidents in the service desk ticketing system. Prioritize and escalate incidents based on urgency and impact. Ensure timely resolution … of issues and adherence to service level agreements (SLAs). Requests & Starter/Leaver Management – Log and track requests in the service desk ticketing system. Ensure timely completion of requests and ensure that new starters requests are fulfilled in a timely manner including following our documented laptop build process … Intune and Autopilot. Customer Service - Deliver excellent customer service by actively listening to users and empathizing with their concerns. Keep end-users informed of incident progress, notifying them of impending changes or agreed outages. Provide user training and support for various applications and technologies. Documentation - Create and maintain accurate More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … a key role leading our Service Desk to ensure service requests and incidents are dealt with swiftly and efficiently through effective leadership and stakeholder management, ultimately ensuring that our customers experience outstanding service and support levels. Service Desk Manager at Conferma is responsible for: Leading the 24/… Service Desk in the management of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯