14 of 14 Incident Management Jobs in the North West

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

equivalent professional experience). Industry Certifications: Examples include CISSP, CISM, CCNP Security, ITIL Foundation, or CompTIA Security+. Proven Experience: Minimum 5 years in infrastructure management or security roles, ideally within critical national infrastructure (CNI) or regulated sectors. Scripting & Automation: Proficient in tools like PowerShell, Python, and Ansible to drive … automation. Security Knowledge: Strong understanding of security principles, firewall management, vulnerability management, and compliance requirements. IAM Expertise: Hands-on experience with Identity and Access Management (IAM) frameworks. Patch Management: Experience in patch management, including scheduling, compliance monitoring, and vulnerability remediation. Disaster Recovery: Expertise in designing ...

automations to improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Azure, GCP, Private Cloud). - Conduct capability assessments and design targeted learning pathways. - Mentor SREs and engineering teams on reliability engineering, automation, and incident management. - Guide teams in defining and implementing SLOs, SLIs, and error budgets. - Promote best practices in observability, monitoring and incident response. - Create and curate … Azure, and/or GCP. - Hands-on experience with automation and IaC (Terraform, Ansible, CloudFormation) and CI/CD pipelines. - Deep understanding of incident management, RCA, and reliability engineering. - Demonstrated experience designing and delivering technical training or bootcamps. - Familiarity with Google SRE, DevOps, and ITIL frameworks. Please apply ...

VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support ...

recognised financial services organisation supporting critical banking and payments infrastructure used by millions of customers. This is a proactive monitoring and analysis role (not incident management), focused on identifying issues early and escalating risks before customer impact occurs. What You'll Do Monitor infrastructure dashboards across data centres ...

abolities, being the technical authority at times. you'll need to understand user lifecycle processes, and have experience automating those types of workflows. Some incident management experience would also be beneficial as would a focus on root cause analysis. Really, the contract is cloud based, SaaS stack, Apple ...

remote hands for onsite support cases in line with customer SLAs. Owning and managing third party TAC to completion, including PSS support. Following the incident management and request fulfilment processes detailed in Technical Services manual. Maintaining the required level of software versions for Customer equipment, including scheduling ...

design targeted learning pathways. * Technical Leadership & Mentoring o Mentor and coach junior SREs and cross-functional teams on reliability engineering principles, automation, and incident management. o Guide teams in implementing Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets. o Promote best practices in monitoring, observability … large-scale cloud environments. * Deep expertise in cloud infrastructure (AWS, Azure, GCP), automation (Terraform, Ansible, CloudFormation), and CI/CD pipelines. * Strong background in incident response, root cause analysis, and reliability engineering. * Experience designing and delivering technical training, bootcamps, or workshops for engineering teams. * Excellent communication, facilitation, and mentoring ...

works, compounds and site set-ups. You will manage ICT vendors, oversee budgets and forecasts, and drive service performance through SLAs, KPIs, asset management, change control and incident management. You will also be responsible for information management and digital ways of working (e.g., document control platforms, access … data retention, onboarding/offboarding, and audit readiness). The ICT Manager will ensure cyber-security best practices are maintained and support vulnerability and incident investigations to deliver corrective actions. Essential Skills, Experience, or Qualifications: Demonstrable experience as an ICT Manager/IT Manager/Project IT Lead ...

roadmap, aligning closely with the wider engineering and data strategy. Provide guidance on architecture, tooling, and best practices for ML pipelines, deployment, monitoring, and incident management. Partner with data science, ML, and product teams to ensure infrastructure supports innovation and business needs. Oversee system reliability, cost optimisation, and vendor … able to influence technical and non-technical stakeholders. Comfortable working in a fast-paced, collaborative environment with strategic and operational responsibilities. Experience with vendor management and contract oversight. Familiarity with tools such as Databricks, Tecton (or Feast), Seldon, or SageMaker. What can they offer you? Private health and mental ...