1 to 25 of 63 Incident Management Jobs in the North West

Preston | 5 days onsite Initial Contract to 31/03/2027 Pay : £500 - £600 Status: Inside IR35 Role Description: The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management across … manage security incidents consistently, effectively, and in accordance with client policy, regulatory obligations, and operational risk requirements. Acting as the primary OI lead for incident governance, the consultant provides a consolidated view of incident risk, drives supplier accountability, and supports continual improvement across the incident management ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts … Working within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, you will play a key role in coordinating and governing security incident management activities across multiple service providers. This position focuses on ensuring incidents are effectively tracked, reported, escalated, and evidenced throughout their lifecycle, while ...

Support to manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, you'll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. ...

protective monitoring processes led directly by DVSA or its service provider. It also responds to incidents of a technical nature in line with DVSA Incident Management procedures. It restores normal service operation as quickly as possible and minimises any adverse effect on business operations. This ensures that … practice security standards, including performing or arranging digital forensics to support evidence gathering and preservation. Driving proactive cyber defence through threat hunting and vulnerability management, using threat intelligence to identify emerging risks, suspicious activity, and weaknesses in DVSA's security posture. Manage post-incident review, including root cause ...

automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational challenges into practical, measurable improvements. It is a hands-on, execution-focused role. Success is demonstrated through improved … organisation. Key Job Responsibilities and Duties Analyses service operations processes and workflows, working with operational teams and stakeholders, in alignment with established service management practices, in order to identify opportunities to optimise processes, improve efficiency, and enable automation. Documents current and future state service processes, collaborating with service teams ...

Security Incident Management Analyst Contract | 3 Positions Available Location: Inverness or Preston (5 Days Onsite) Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect. Rate: £440 - £480 per day (Inside IR35 Contract Duration: 6 months Clearance Required: Active SC Clearance … About the Opportunity A leading consultancy is seeking three experienced Security Incident Management Analysts to join a high-profile xxuwjjq programme operating within a sec Please click on the apply button to read the full job description ...

check (known as Disclosure and Barring Service) This role is 5 days onsite in Preston and is on shift. Your role: As a Security Incident Management Analyst, your mission is to detect, investigate, and escalate potential threats. You’ll: Monitor security systems for suspicious activity and emerging threats. … escalate incidents using our incident management platform. Ensure the health and performance of monitoring tools. Collaborate with other analysts and support teams during investigations. Document findings clearly and contribute to continuous improvement. Help produce regular service reports and insights. You can bring your whole self to work. ...

automation and observability as a natural part of how you build. Lead on testing strategies and uphold security standards day to day. Participate in incident management rotas, providing hands‐on technical support and clear communication during high‐pressure situations. What We're Looking For Experience of some … habit of documenting decisions and sharing knowledge across the team. Industry and delivery experience Experience working in a product‐led, agile software delivery environment. Incident management experience or familiarity with on‐call responsibilities. Media, audio streaming, or consumer platform experience is a plus. Working Pattern and Location This ...

Model & Ways of Working**: Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery.* **Reliability Measures (SLIs/SLOs) & Error Budgets**: Establish service measures and targets (SLIs/SLOs … Insight:** Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision-making.* **Incident Excellence & Continuous Learning:** Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post-incident ...

native platforms across AWS and Azure Implement DevSecOps and Infrastructure as Code best practices Drive platform reliability using SRE principles and observability tools Support incident management and continuous improvement initiatives Implement Terraform-based infrastructure solutions Leverage automation and AI-assisted engineering tools to improve delivery efficiency Support … Advanced Terraform knowledge Experience with observability tools such as Dynatrace, Grafana or similar Understanding of Site Reliability Engineering principles Experience supporting production environments and incident management Strong stakeholder management and communication skills Ability to lead technical discussions and mentor engineers Ready to Take the Next Step ...

technical and architectural guidance across products and services Take ownership of services in production, including application health, performance and reliability Lead and support technical incident management , including root-cause analysis and postmortems Drive continuous improvement across engineering processes, systems and ways of working Support recruitment and headcount planning … Experience with software architecture and system design Proven experience leading and developing engineering teams Strong understanding of production systems and service ownership Experience with incident management, reliability and operational practices Excellent stakeholder management and communication skills Comfortable managing priorities, roadmaps, deadlines and competing demands Strong problem-solving ...

Data Protection Officer | Manchester Monex specialises in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether … assurance. Key Responsibilities & Accountabilities Act as the appointed Data Protection Officer for relevant Monex entities, maintaining independence, professional judgement and direct access to senior management where required. Provide expert advice on UK GDPR, EU GDPR, the UK Data Protection Act 2018, PECR, Spanish LOPDGDD requirements, Dutch privacy requirements, Canadian ...

exciting opportunity to engage with cutting-edge technologies and contribute to the stability and performance of their network infrastructure. Key Responsibilities: Monitoring and Management: Oversee Monitoring Event Management and Incident Management, ensuring timely Level 1 triage of networking issues. Network Operations: Provide operational support for network … environments, including switching, routing, perimeter security, traffic management, and content inspection. Proactive Troubleshooting: Utilise advanced tools such as Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, and Gigamon to identify service impacts and interpret monitors, dashboards, and logs. Incident Response: React effectively to production failures, managing triage efforts ...

Preston 5 days onsite Initial Contract to 31/03/2027 Pay : £500 - £600 Status: Inside IR35 Role Description: The Senior Security Incident Management Consultant operates within the Operational Integrator (OI) function and provides governance, leadership, assurance, and strategic oversight of security incident management ...

support them their wellbeing, education, household tasks and general life skills. There will also be more challenging aspects to the role such as incident management and de-escalation of challenging behaviours. You will be required to update online care records, complete medication administration and provide effective handovers … groups, pamper sessions and cinema trips, which you will be able to support with. The role will include some fewer fun aspects such as incident management, de-escalation of challenging behaviours, completing several online records, report writing, audits, and medication management. The home is a 6-bed service. ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication to stakeholders … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

including cybersecurity standards, cloud architecture guardrails and operational controls Lead DevOps and Site Reliability Engineering (SRE) maturity, embedding monitoring, observability, automated testing and structured incident response Drive adoption of automation and AI‐enabled tooling to improve anomaly detection, incident management, vulnerability management and operational efficiency Provide … technical oversight of production operations, ensuring alignment between platform standards and operational support teams Lead cybersecurity governance, including audits, penetration testing, vulnerability management and risk frameworks Support integration of acquired platforms, ensuring alignment with EA Technology’s security and reliability standards Establish and maintain platform standards that balance delivery ...

Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group’s global Digital Forensics … Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role ...

coverage across on-site and offshore support hours. Use SQL scripting, automation, monitoring, and observability tools to improve operational resilience, service health, reliability, and incident response. To be successful in this role, we're seeking the following: Excellent SQL scripting skills. Strong scripting and automation skills using languages such … Proven skills and track record in AI automation, including the use of intelligent automation capabilities to reduce manual effort, improve operational efficiency, and enhance incident response workflows. Experience applying AI and automation solutions for alert correlation, anomaly detection, predictive monitoring, and service optimisation. Strong understanding of Site Reliability Engineering ...

Join Police Digital Service as a Cyber Detect Analyst Salary starting at £45,000 per annum About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

TITLE: Jira Developer (Jira Service Management - JSM) REPORTS TO TITLE: Product Manager BUSINESS FUNCTION/SUB-FUNCTION: MD Office/IT Systems LOCATION: Manchester or Leeds ROLE PURPOSE: The Jira Developer is responsible for managing, configuring, and maintaining GBS’s Jira Service Management (JSM) platform. This role ensures … processes efficiently, aligns with ITIL standards, and enables continuous improvement across GBS operations. ROLE and RESPONSIBILITIES: Configuration & Customisation: Design, configure, and maintain Jira Service Management workflows, fields, forms, and automation rules. Develop and maintain business rules, scripts, and APIs to support process automation and integration. Integrate Jira Service Management ...

Join Police Digital Service as NMC Cyber Incident Responder Salary starting at £50,000 pa plus 10% shift allowance As a member of the Cyber Incident Management team you will respond to immediate security threats that may impact our client network. You will be responsible for timely … appropriate action related to reactive/proactive cyber events, incident investigation and threat intelligence triage. The NMC team's goal is to detect, analyse, investigate, and respond to cyber security incidents using a combination of cutting-edge technology and a strong set of processes. You will work with staff ...

services, enabling data-driven decision making and continuous service improvement. You'll be responsible for developing meaningful dashboards, optimising alerting strategies, supporting incident resolution, and driving operational excellence through improved visibility and insight. Key Responsibilities Design, implement and continuously improve enterprise-wide observability capabilities. Manage and optimise monitoring, telemetry … alerting platforms. Develop dashboards and reporting that provide meaningful operational insights. Support incident, problem and major incident processes through effective monitoring and analysis. Establish observability standards and best practices across technology teams. Drive continuous improvement through trend analysis and service performance data. Support service transitions, ensuring observability ...

active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Please note for any NHS candidates in substantive roles applying for fixed terms contract positions (both for internal and external applicants … quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected ...