1 to 25 of 38 Incident Management Jobs in the North West

business community. Please do not contact the recruiter directly. About the job you’re considering An exciting opportunity to join Capgemini as a Major Incident Manager Lead, supporting a diverse portfolio of high-profile clients. In this role, you will lead and oversee the end-to-end major incident management process, ensuring swift resolution and minimal business impact. You will be a confident decision-maker and analytical problem solver, thriving in high-pressure environments. As the primary point of contact during major incidents, you will coordinate cross-functional teams, drive timely response and recovery actions, and provide ...

Support to manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact … analysis (RCA) for recurring issues and drive permanent fixes. Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response. Coordinate with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership … role combining incident command, service governance and continuous improvement . You'll lead the response to major incidents, while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Salary: £45,000 – £55,000 Location: Preston (hybrid working - typically 3 days in the office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety ...

Incident and Problem Management Team Leader Location: Manchester Salary: £47k + Benefits Working pattern: Hybrid We are looking for an experienced Incident and Problem Management Team Leader to join a large public sector IT function. You will lead the Incident and Problem Management team … manage major incidents, drive root cause analysis and reduce repeat issues across business critical IT services. Key responsibilities • Lead Incident Managers and Problem Managers • Manage complex incidents and major incidents through to resolution • Lead RCA, PIRs and problem resolution activity • Work with internal teams, suppliers and managed service providers ...

Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

Ensure cloud infrastructure follows security, governance, compliance, and software life cycle standards. Monitor cloud environments using SIEM, cloud security tooling, and observability platforms. Support incident, problem, and change management processes. Work with container platforms such as Docker, Kubernetes, ECS/EKS, AKS, or GKE. Support infrastructure automation using … cloud security posture tools. Strong container knowledge, especially Docker and Kubernetes. Experience with Windows and Red Hat Linux operating systems. Knowledge of SIEM tools, incident management, change management, and problem management. Experience with cloud governance and access control, including IAM, RBAC, policies, and encryption. Exposure to regulated ...

through to a fix. You'll act as the technical authority for the operational team: taking ownership of complex incident resolution and root cause analysis, leading platform engineering and hardware lifecycle work, and mentoring Infrastructure Engineers as they develop their own skills. You're expected to be comfortable making … major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly ...

ongoing support activities. Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management. Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best … workload and manage multiple tasks effectively. Desirable Previous experience supporting IT systems, software applications, or technical products. Experience using ticketing, service desk, or case management systems. Understanding of incident management and customer support processes. MSite proudly embraces diversity and is committed to being an equal opportunity employer. ...

Director, Digital Forensics & Incident Response (Global) Department: Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Reporting To: Matt Hull (Open to Associate Director with progression path to Director) Description The purpose of this role is to lead NCC Group’s global Digital Forensics … Incident Response (DFIR) capability, ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The global DFIR team will consist of regionally distributed colleagues, delivering a consistent, scalable, and market-leading service that protects client assets, reputation, and business operations. The role ...

environments. Design services with a reliability mindset, using SLIs, SLOs, and observability practices. Implement and maintain Infrastructure as Code using Terraform across environments. Support incident management, problem management, and continuous improvement of production platforms. Contribute to observability solutions including logging, metrics, dashboards, and alerting. Support DevSecOps practices … across cloud-native platforms at scale. Participate in post-incident reviews and drive service improvements. Adopt AI-assisted engineering practices to improve delivery quality and speed. Mentor junior engineers and contribute to technical standards and engineering communities. Experience youll need as a Senior Platform Engineer 5 years strong experience ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance … analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing ...

will act as a key point of contact for customers, helping to ensure the smooth operation of a cloud-based platform while supporting incident resolution, service requests and ongoing service improvements. Benefits 28 days holiday including bank holidays Ongoing training and development Career progression opportunities Exposure to enterprise-level … paced operational environment Strong team player with a collaborative attitude Experience within a SaaS, technology or IT services environment would be advantageous Knowledge of incident management and problem management processes is desirable Exposure to Microsoft Azure or cloud-based platforms would be beneficial Additional Information Occasional ...

future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across all network platforms. Maintain and evolve technical standards, ensuring consistency and reliability. … decisions and future improvements, based on operational experience. Team Leadership Lead and support a small team of network engineers. Allocate workload across BAU, and incident support. Provide day-to-day technical guidance and mentoring. Ensure strong team performance and accountability. Operational Delivery Support and maintain LAN, WAN, WiFi ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

managed services Strong VMware, Azure, Windows Server, and Linux expertise Experience with enterprise backup and disaster recovery solutions Proven technical leadership and major incident management experience Knowledge of ITIL service management and change control Scripting and automation experience (PowerShell and/or similar) Why Join? Join ...

career in a modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across … Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup, and monitoring ...

automation Manage Azure Key Vault, secrets, and certificate lifecycle processes Implement infrastructure changes and contribute to CAB processes Resolve technical escalations and support major incident response Participate in a shared on-call rota What We're Looking For Strong experience in infrastructure engineering, cloud operations, or managed services Strong … Linux administration skills across RHEL, CentOS, Ubuntu, and/or Oracle Linux Hands-on Ansible experience for patching, automation, and configuration management Good Microsoft Azure administration skills, including VMs, networking, backup, and governance Experience with Infrastructure-as-Code using Bicep and/or ARM templates Azure DevOps ...

automate, publish and communicate deployment patterns for migration Support engineering teams in optimizing the migration path Escalation point for engineering teams in troubleshooting and incident management Driving the adoption of automation in the platform, using common methods with other platforms Documentation of deployed systems, scripts and other working … Professional, AWS Speciality domains (Security, Advanced Networking) A scaled agile framework certification, such as SAFe or Scrum@Scale Managing stakeholders, including users and management Mentoring junior engineers and nurturing their passion for engineering Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will ...

customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences or Informatics is preferred, but hands ...

Group plc seeks a Director, Digital Forensics & Incident Response (Global) to lead the global DFIR capability, setting strategic direction and ensuring effective preparedness, response, recovery, and continuous improvement across cyber incident management and forensic investigations. The role requires driving operational excellence, collaborating with NCC Group leaders … expanding security services through incident response opportunities. #J-18808-Ljbffr ...

capacity issues Implement upgrades, patching and security best practices Develop automation for provisioning, deployment and ongoing maintenance Support Infrastructure as Code and configuration management using tools such as Ansible and Terraform Collaborate with engineering teams to improve observability, resilience and operational efficiency Provide technical guidance and mentorship to junior … team members Participate in incident management, root cause analysis and continuous improvement activities Contribute to database architecture decisions and the evaluation of new technologies Essential Skills & Experiences Strong experience with Oracle and other open source databases such as MySQL or similar relational database platforms Expertise in database architecture ...