26 to 50 of 87 Journey Map Jobs in England

feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences. Evaluating competitive SOC tools and industry trends to inform product differentiation and innovation opportunities. Participating ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

Dynamics, PROS, Zuora or Conga. Strong understanding of how to apply technology and AI innovations to reimagine business processes. Skills in process design, journey mapping, personas, requirements gathering and value case creation. Experience supporting Sales technology implementations and migrations, including coordination across stakeholder groups. A passion for innovation ...

designs to derive hidden insights about our customers, and then using these insights to generate new hypotheses to test. Experience of creating user journey maps, wireframes, and clickable prototypes. And of working with UI designers to create test-ready designs. Experience with designing taxonomies, ontologies, information architecture ...

product decisions. Decision Support & Storytelling Translate complex research findings into clear narratives and actionable recommendations for technical and non-technical audiences. Create personas, journey maps, and behaviour frameworks that inform product strategy and design. Deliver presentations, reports, and visualisations that make the voice of the customer tangible ...

Desirable skills and experience Experience mentoring junior business analysts or managing BA workstreams. Experience with Jira, Confluence, Miro, BPMN, UML, service blueprints or journey maps. Experience supporting public-sector, regulated or client-facing projects. What success looks like Requirements are clear, prioritised, traceable and ready for delivery. Stakeholders ...

extend Mainly remote; occasional client-site travel UK based Key experience: Strong government/GDS Service Design background Discovery and Alpha delivery Journey mapping and service blueprinting Workshop facilitation and stakeholder engagement Working closely with User Research, Product and Delivery teams Experience designing services for vulnerable users ...

feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities — including user journey mapping, feedback surveys, and facilitated research sessions — feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business ...

platform opportunities Collaboratewith business stakeholders, technology and operations partners to deliver resilient, scalable, and stable platform capabilities Leaddiscovery activities, including user research and journey mapping, to define problems and validate solutions Translaterequirements into clear user stories, acceptance criteria, and prioritized backlogs for delivery teams, aligned to business outcomes ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies If you don't meet all of the requirements but have the attitude ...

cross-functional teams and influence product roadmap decisions Develop and maintain research roadmaps aligned with product goals Build and maintain user personas, journey maps, and other UX artifacts Collaborate with product designers and managers to define research questions and methodologies Requirements Proven experience planning and conducting qualitative user ...

teams and technical stakeholders. Familiarity with product management tools (e.g., JIRA, Azure DevOps, Trello). Exposure to user experience (UX) design and customer journey mapping. Certification in Product Ownership (e.g., CSPO, PSPO) or Agile methodologies What we can offer you? £55,000 per annum 40 hours per week ...

backlog and keeping decisions, progress and risks visible to the programme team and client stakeholders. Produce high-quality client deliverables, from reports, customer journey maps and product roadmaps through to working digital products. Work with delivery and technology peers to run delivery across multiple workstreams, holding quality, pace ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Demonstrated … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

teams to explore product concepts, prototypes, APIs, platform capabilities, roadmap tradeoffs, and implementation considerations. Evaluate how AI or automation could improve a customer journey, colleague experience, internal product, analytics practice, documentation workflow, or team process while applying responsible AI and human-in-the-loop practices. QualificationsMinimum Qualifications: Must … prioritization, sprint planning, demos, retrospectives, prioritization discussions, risk awareness, or delivery metrics. Exposure to customer research, design thinking, user-centered design, usability testing, journey mapping, product experimentation, launch measurement, post-launch learning, or accessibility practices. Familiarity with technical product concepts, APIs, platform products, data flows, system integrations, SDLC ...

experience requirements are clearly defined, technically feasible, and accurately implemented throughout the development process. Owns the ongoing production of UX documentation, design specifications, journey maps, and research summaries. Alongside the Director, Strategic Product Delivery, will regularly communicate to a variety of stakeholders, promoting design rationale and advocating … Critical Skills Proven experience conducting user research using interviews, surveys, observational studies, and usability evaluations Strong ability to translate research insights into personas, journey maps, and actionable design recommendations Hands-on experience creating wireframes, prototypes, and user flows using tools such as Figma Solid understanding of UX design ...

seeking a Product Designer to deliver user-centred experiences across the product lifecycle. You will conduct research, translate insights into personas and journey maps, and collaborate with agile teams to shape product strategy. You will lead design work from early concepts to polished visuals, and facilitate workshops with ...

Repairs services. Contribute to concept development, solving both business and customer problems and carrying ideas through to beautifully executed outcomes. Create user flows, journey maps, wireframes, prototypes and high-fidelity designs. About you: You will have the following experiences: Significant experience in visual and interactive design, ideally gained ...

briefs and aligning stakeholders on user needs, business objectives and success measures. Combine research, analytics, audits and market insight into actionable recommendations. Use journey mapping and service blueprinting to connect customer‐facing experiences with … people, processes, systems and operational dependencies behind them. Identify opportunities to improve digital and non‐digital touchpoints, simplify business processes and reduce friction. Map current‐state (“as-is”) and future‐state (“to‐be”) experiences, establish performance baselines and evaluate the delivered service against intended outcomes to measure success ...

Your Time Leading user research activities, including interviews, usability testing, and workflow analysis to understand customer needs and opportunities. Translating research insights into journey maps, service blueprints, workflows, wireframes, and prototypes that inform product decisions. Partnering with Product and Engineering teams to identify, validate, and deliver the most … working on complex digital products. Proven success leading user research and turning insights into measurable product improvements. Strong user-centred design skills, including journey mapping, service design, usability testing, prototyping, and interaction design. Experience facilitating workshops, discovery sessions, and cross-functional collaboration. Ability to influence stakeholders and build ...

features. The work is varied each day, but responsibilities typically include activities such as exploring user challenges through structured research methods including interviews, journey mapping, market comparisons, focus groups and data analysis. You will design and deliver full technical solutions and user-facing experiments that address identified pain ...

through regular engagement. Act as the escalation point for customer complaints, ensuring swift and satisfactory resolution within agreed timeframes. Design and implement customer journey mapping to identify pain points and optimise the support experience. Develop and maintain a communication strategy for planned outages, service changes, and major incidents. ...

journeys, marketing automation, and customer data. Understand multi/omnichannel transactional and marketing messaging. A good understanding of user states, events, and user journey mapping. Examples of projects this role would lead include: Multi-tool MarTech implementations, including CDP and Marketing Automation Platforms according to business use cases ...

provision and develop new consolidated information architecture and flows based on core user tasks; user testing and iterating with regular user feedback. Understand and map current editorial workflows, identify pain points, and design solutions that improve usability and support smoother workflow transitions. Create design thinking and user understanding documents … editorial, or similar professional user groups is a bonus. Experience wire-framing, prototyping, and creating detailed, customer-focused designs, including knowledge of customer journey mapping techniques. High proficiency in Figma (Figma Make + AI approaches to design & development): able to produce polished UX flows, design concepts, high-fidelity ...

ensuring stories are clearly defined, prioritised and ready for sprints Lead end-to-end customer experience for owned features, including: user research, customer journey mapping, wireframing and interactive prototyping Support user research (usability testing, interviews, surveys), translating findings into validated product hypotheses, backlog priorities and acceptance criteria Transform … Deep understanding of Sportsbook front-end products and customer journeys across mobile, apps and web Strong working knowledge of UX principles and methods (journey mapping, prototyping), sufficient to brief, challenge and collaborate with UX/Design effectively Solid Agile/Scrum experience, with the ability ...