126 to 144 of 144 Journey Map Jobs in the UK

complex or regulated environments Evidence of building design capability, such as setting standards, mentoring designers or standing up new practices Fluency in blueprinting, journey mapping, systems mapping and proposition development, with strong workshop and sprint facilitation skills Experience leading multidisciplinary teams in agile or hybrid delivery … Designer, Head of Service Design, Service Design Lead, Design Lead, CX Transformation Lead Keywords: Lead Service Designer, Service Design, Service Strategy, Service Blueprinting, Journey Mapping, Systems Mapping, Proposition Development, Design Leadership, Design Sprints, GDS Service Standard, GDS Assessment, Agile, Principal Service Designer, Head of Service Design, SC Clearance ...

will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design … grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro ...

will be an important part of refining scope and requirements, aligning priorities and backlogs and produce various artefacts including Process Flows, Customer journey maps, User Stories and defining Functional/non-functional/operational needs. Taking a User Centric approach, you will work with other research and design … grooming product backlog and producing meaningful Epics/Stories that can be consumed by the technical teams. Experience in process modelling and customer journey mapping and assisting user testing. Experience of working with various tools and technologies needed by a BA eg Confluence, Jira, Visio Mural, Miro ...

client needs and agent behaviors. Driving core operational metrics (AHT, FCR, CSAT, AI adoption, onboarding) ensuring capabilities improve agent/customer outcomes. Drive Journey Design & UX Consistency: Act as guardian of agent UX across KAE to ensure coherence across the experience. Partnering with UX and domain teams … Deep experience owning end-to-end user journeys for high-frequency operational tools (e.g., agent desktops), with hands‐on craft in user research, journey mapping, and usability testing with agents and supervisors. EU Accessibility & Platform Integration: Strong working knowledge of EU accessibility standards alongside proven experience integrating products ...

testing, Google Analytics, Hotjar and customer insights. Optimise customer journeys, CTAs and the online booking experience. Create user stories, acceptance criteria and customer journey maps. Lead User Acceptance Testing (UAT) and manage website releases. Monitor website performance, identify opportunities for improvement and resolve issues. Manage external web development … multiple stakeholders. Strong understanding of website development, CMS platforms and agile delivery. Proven success delivering CRO, A/B testing and customer journey improvements. Experience using Google Analytics, Hotjar or similar analytics tools. Strong commercial mindset with a focus on delivering ROI and business growth. Data-driven, highly ...

emeahiringteam@publicissapient.com . Your Safety Matters To Us At Publicis Sapient, we're committed to protecting candidates throughout every step of their journey with us. To help you stay safe from recruitment scams, please remember that our recruiters will only ever contact you from a Publicis Sapient email … with the consumers, customers or employees you design for to understand their jobs to be done and the tensions and unmet needs behind them. Map their journeys end to end to distil the insight that frames the problem. Turn insight into value propositions for CX and EX. Agree with ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. Essential 10+ years in platform strategy, product/transformation … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current‐state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target‐state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

/ML where feasible; design for scale and controlled adoption. Product Mindset: Measure outcomes, simplify processes, and scale solutions. Design Thinking & Agile: Journey mapping, iterative delivery, and experimentation. Data & Analytics: Data mining, visualization, and storytelling to drive decisions. To be successful in this role, we're seeking … Company Better, Power our Culture. 30/60/90 Onboarding Guide 30 days: Baseline current-state metrics, risks, and dependencies; establish stakeholder map and governance cadence. 60 days: Propose target-state hypotheses, initial KPI framework, and prioritized opportunities (including AI/ML pilots); align OKRs. 90 days: Finalize ...

sharpen the backlog, define success measures, set up a sustainable operating model, and look for ways to improve the end-to-end journey rather than accepting the current process as fixed. AI-enabled workflow transformation. Act as the senior product lead on AI initiatives with an external technology … workflows where ownership or the delivery model was unclear at the start A design-first mindset, with real discovery skills: user research, journey mapping, service design and prototyping Experience working directly with operational teams to understand end-to-end processes Confidence managing senior stakeholders and third-party vendors ...

sharpen the backlog, define success measures, set up a sustainable operating model, and look for ways to improve the end-to-end journey rather than accepting the current process as fixed. AI-enabled workflow transformation. Act as the senior product lead on AI initiatives with an external technology … workflows where ownership or the delivery model was unclear at the start A design-first mindset, with real discovery skills: user research, journey mapping, service design and prototyping Experience working directly with operational teams to understand end-to-end processes Confidence managing senior stakeholders and third-party vendors ...

intuitive user interfaces.* Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows thatmeet client-specific requirements.* Understanding customer journey mapping and what drives excellent experiences in marketing, sales, andcommerce, including personalization, omnichannel engagement, and seamless transaction processes.* Leverage ServiceNow solutions to enable proactive … Your skills and experience*** Proven experience with the ServiceNow platform, focusing on Customer Experience, TechnologyExperience, and Employee Experience workflows.* Good understanding of customer journey optimisation, including touchpoints in marketing, sales, andcommerce.* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and careerdevelopment.* Proficiency in JavaScript, HTML ...

with prospects and clients to understand how their front, middle and back office teams work today Translate what you hear into structured, unambiguous requirements Map current and future user journeys for advisers, paraplanners and operations teams Pass client insight to product, client success and sales Give … Write PRDs, user stories and acceptance criteria that engineers can build from Support refinement, scoping and trade‐off discussions with engineering Keep requirements, journey maps and product documentation accurate and current Test and protect quality Test features in staging against acceptance criteria and real user journeys Log, triage ...

technology operations and where they discover the Databarracks brand and our relevance to their business initiatives. Keeping them engaged along their buyer’s journey with dynamic content is critical to our pipeline health. We are looking for a Digital Marketing Manger to grow our digital marketing impact. … digital channels and campaigns. Your focus will be on attracting the right audience (ICP), generating engagement and improving the effectiveness of the buyer journey from awareness to decision. You will manage paid and organic digital activity, combining hands‐on campaign delivery with performance analysis and continuous improvement ...

studies with rigour, through workshops, guidance and lightweight methods Make insight easy to find and trust, through our insights agents, knowledge bases and journey management artefacts, backed by data you can rely on (quality, privacy, bias), so people can find and question evidence themselves Help run research operations … user data) so they can self-serve Experience on a platform or multi-client product, spotting patterns across customers, and familiarity with journey mapping or service design methods Experience in research operations or enablement, such as participant recruitment, consent and data governance, repositories or tool selection, with judgement ...

Tech@BCG for re-use by other functions across the firm. Central to this is understanding that a colleague's experience of a journey … receiving their laptop, requesting support, finding a resource — is only ever as good as the services and operational engine running underneath it; you will map these journeys end-to-end and correlate each moment in them to the specific services, workflows, and operational processes that have to work seamlessly ...

technical blueprint for a major marketing automation transformation. This is not an implementation role . You'll sit at the intersection of customer journey strategy, CRM, data and marketing automation, turning commercial requirements into an implementation-ready roadmap. What you'll be doing Lead stakeholder discovery and customer … journey mapping Review and validate existing audience segmentation and personas Design buyer and influencer journeys across multiple customer segments Translate journeys into technical automation specifications Define data schemas, CRM objects, entry triggers, decision rules and nurture flows Develop lead, engagement and intent-scoring frameworks Identify gaps across data ...

technical blueprint for a major marketing automation transformation. This is not an implementation role . You'll sit at the intersection of customer journey strategy, CRM, data and marketing automation, turning commercial requirements into an implementation-ready roadmap. What you'll be doing Lead stakeholder discovery and customer … journey mapping Review and validate existing audience segmentation and personas Design buyer and influencer journeys across multiple customer segments Translate journeys into technical automation specifications Define data schemas, CRM objects, entry triggers, decision rules and nurture flows Develop lead, engagement and intent-scoring frameworks Identify gaps across data ...

technology operations and where they discover the Databarracks brand and our relevance to their business initiatives. Keeping them engaged along their buyer’s journey with dynamic content is critical to our pipeline health. The role As Senior Manager – Digital Marketing, you will own the performance of our digital … channels and campaigns. Your focus will be on attracting the right audience (ICP), generating engagement and improving the effectiveness of the buyer journey from awareness to decision. You will oversee paid and organic digital activity, analyze campaign performance and continually optimise activity to increase engagement and conversion. ...

would also: Design and deliver integrated key and asset management solutions, including technical specifications and documentation. Provide technical expertise throughout the customer journey, from pre-sales discussions and demonstrations to post-sales support. Enable project implementation, complex integrations, SSO solutions, and technical project management activities. Work with internal … products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world. Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. ...