1 to 25 of 45 Journey Map Jobs in the UK excluding London

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

Previous experience within Banking, Financial Services, Pensions, Insurance, or other regulated environments. Experience using Jira and Confluence. Exposure to service design and customer journey mapping. Experience working within large enterprise organisations. What We’re Looking For We’re looking for someone who can: Handle complex stakeholder environments with ...

build shared understanding and momentum. Guide multidisciplinary teams through complex problem-solving and transformation initiatives. Create and maintain service maps, service blueprints, journey maps and other design artefacts that support decision-making. Use research, data, analytics and operational insight to identify problems, opportunities and improvement initiatives. Design, develop ...

decisions you've made using an evidence-based approach Proven ability to create high-quality, compelling design concepts and artefacts such user flows, journey mapping, service maps and wireframes Understanding of what good digital services look like and how to design in an inclusive, accessible way Experienced ...

solution design or delivery Champion accessible communication of complex technical concepts to non-technical audiences Lead service design-oriented exercises such as journey mapping, value stream mapping, and UX review sessions to support continuous improvement. Evaluate and improve user journeys, workflows, and interaction patterns across software and tools ...

within Banking or Financial Services . Experience designing AI-powered or AI-assisted digital products. Expertise in end-to-end UX design including journey mapping, workflow design, wireframing, prototyping, and usability testing. Experience designing complex enterprise applications and multi-persona user experiences. Ability to simplify complex operational workflows ...

impact Think beyond the immediate problem to design services that are sustainable, strategic and future-proof Visualise complex systems clearly through service blueprints, journey maps or ecosystem diagrams (to name a few) and adapt the output to the audience learning preferences Are skilled at navigating difficult conversations, helping ...

public sector challenges and shape new digital services. You'll have experience across the service design lifecycle, including user research, ethnography, workshop facilitation, journey mapping, ideation and high-level prototyping. A background in interaction or UX design is also welcome if you've developed strong research and service ...

manner. Curiosity & Passion: A desire to improve services and deliver better customer outcomes. Desirable: Experience in service design, user-centred design, or customer journey mapping. Familiarity with the energy sector, or complex stakeholder environments. Background in utilising customer insights for prioritisation and decision-making. At our client ...

using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design ...

synthesise complex information into clear insights and recommendations Understands whole-system impacts and interdependencies, visualising change through stakeholder maps, impact assessments and journey mapping Experienced collaborating in multidisciplinary teams alongside designers, researchers, product managers and technologists Transformation Delivery Proven experience delivering change from mobilisation through adoption and hypercare ...

solutions and build trusted, respectful partnerships. Collaborate across disciplines - work within agile, multidisciplinary teams to deliver iteratively. Make complexity visible - use service blueprints, journey maps, and other artefacts to bring clarity, tailored to your audience. Use data to guide decisions - interpret performance data to inform design and measure ...

teams. Strong experience writing user stories, acceptance criteria and detailed functional requirements. Experience working within Agile/Scrum delivery environments. Knowledge of customer journey mapping and digital user experiences. Strong analytical, documentation and workshop facilitation skills. ...

principles and methodologies. What You'll Be Doing Designing and improving customer-centric services across a portfolio of telecom products. Creating service blueprints, journey maps, and other service design artefacts. Identifying pain points and opportunities through research and stakeholder engagement. Collaborating across teams to align business objectives with ...

improvement initiatives. Experience managing and improving external customer ratings, industry benchmark surveys, review platforms, and customer reputation metrics. Strong understanding of customer journey mapping, customer behaviour analysis, and customer experience best practices. Experience presenting insights, trends, and recommendations to senior stakeholders and influencing decision-making. Analytical skills with ...

feedback to inform prioritisation and demonstrate value delivered Capture and maintain a deep understanding of user needs through structured discovery activities - including user journey mapping, feedback surveys, and facilitated research sessions - feeding insights directly into product prioritisation and backlog decisions Champion the voice of the user and business ...

high-quality outputs aligned to customer and transformation objectives. Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design. Manage team priorities and workload to ensure focus on agreed objectives and successful delivery. Assess ideas and improvement opportunities from users ...

problems, using a variety of inputs from across the team and by developing necessary outputs (e.g. wireframes, blue-prints, standard operating procedures, customer journey maps, end to end process maps, etc) Strong data architecture experience across complex, multi-system programmes. Practical understanding of application integration architecture, including APIs ...

digital products with a focus on usability, inclusivity and accessibility. - Conduct user research and testing to inform design decisions (e.g., interviews, usability testing, journey mapping). - Lead and analyse usability testing, stakeholder interviews, and other user-centered design methods. - Identify opportunities to improve the user experience and deliver … scheme, taste cards and more You'll have a dedicated Career Manager to help you develop your career and guide you on your journey through BAE You'll be part of our company bonus scheme You are welcome to join any/all of our Employee Resource groups. ...

Proven test management/UAT experience, including test planning, traceability, defect management, and risk-based testing. Expertise in business process analysis, impact assessment, journey mapping, and SOP documentation. Experience in business readiness, training, communications, and change implementation activities. Strong stakeholder management and facilitation skills, with the ability ...

understanding of marketing campaign implementation and optimisation. Experience building, executing, and analysing automated marketing programmes. Strong knowledge of marketing attribution models and customer journey mapping. Experience creating dashboards, reports, and performance measurement frameworks, with the ability to define, track, and interpret KPIs that measure marketing and sales effectiveness. ...

following ways: Service design and client/business discovery Lead and support end-to-end service design across complex client and business journeys. Map current-state and future-state journeys across people, process, technology, data, controls, and client experience. Identify pain points, unmet needs, risks, operational friction, and opportunities … Partner with product managers and engagement leads to move client conversations from insight to opportunity. Support client and commercial product venture work through journey design, concept development, prototyping, testing, and readout materials. Create high-quality artefacts that help clients and senior stakeholders understand complex ideas quickly. Help ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will … design solutions comply with legal requirements, accessibility standards, and government guidelines. Your responsibilities will include applying core design techniques such as blueprinting, user journey mapping, storyboarding and prototyping to create intuitive and effective services. In addition, you will champion and clearly communicate the importance of inclusive, equitable, accessible ...

Customer Journey Manager Edinburgh/Hybrid Contract to Feb 27 Salary from £50,000pa DOE, Day Rate via Umbrella Company also available Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate … currencies. They help our customers become more efficient, more secure and more successful. We are looking for an experienced customer centric Customer Journey Manager (CJM) to join my clients team. The position is being offered on a contract to February 2027. You will be working Monday to Friday ...