23 Journey Map Jobs in the UK excluding London

user behaviours, preferences, and pain points. Utilise data-driven insights to inform UX design decisions and identify areas for improvement. Create detailed user journey maps and user flows that illustrate the end-to-end user experience. Identify opportunities to enhance user interactions and streamline processes. Oversee the creation more »

will have🌳 • Commercial experience in a Product Design, UX or UI Design role • Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping • Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail • Experience designing, conducting, analysing and more »

research and gather insights to inform design decisions. Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Develop user flows, journey maps, and information architecture. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Iterate designs based more »

About You: Commercial experience in a Product Design, UX or UI Design role Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail Experience designing, conducting, analysing and more »

will have🌳 • Commercial experience in a Product Design, UX or UI Design role • Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping • Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail • Experience designing, conducting, analysing and more »

content and the relationship between owned, earned and paid media. Client workshops: Running custom canvas workshops, such as insight gathering and prioritisation; customer journey mapping; value proposition mapping and validation; and formulating and substantiating business cases. Audience insight: Responsible for the design and execution of primary research into more »

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

Share user stories and pain points to provide a solid understanding of the user perspective. Create personas to represent different user archetypes. Create journey maps to showcase the user's experience across various touchpoints, highlighting pain points and user emotions. Document research findings, methodologies, participant profiles and any more »

Ability to link research aims to the bigger picture; a project’s goals or a customer’s strategic objectives. · Understanding of user personas, journey maps and service blueprints. · Ability to explain your findings compellingly, develop effective relationships, and manage challenging stakeholders. · Self-starter, proactive approach, drive and energy. more »

research to determine gaps in the market, and analyze how new products satisfy market needs and consumer preferences User testing, research, and user journey mapping Producing wireframes, sketches, and prototypes Modify and revise existing designs to meet constantly changing customer needs Design for both app and web Background more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customer journey mapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management and forecasting. Partner more »

and delivery of improvements/integration/redesign. Candidates will experience of large scale transformation programmes, learning platforms, intranet architecture, LX and learner journey mapping, stakeholder management, business case and proposal experience, learning data analytical, have systems knowledge, strong written and verbal communication skills, negotiation and influencing skills more »

capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business … activity. Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing, …) Experience collaborating in workshops to brainstorm and co-create within multi-disciplinary teams. Previous experience of UserTesting.com, Hotjar.com, ContentSquare As an more »

focused on our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape, and influencing more »

focused on our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape, and influencing more »

and prototyping software such as Figma, Sketch, or Axure Highly skilled at conducting or leading a full range of UX work including user journey mapping, persona creation, sketching, low to high fidelity wireframing and prototyping, and leading co-creation and facilitation workshops Highly skilled at influencing company and … up to 5 days Bonus Scheme; an annual bonus that can earn up to 30% if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts more »

and alcohol use, mental health, learning disability, sexual health, and employment needs. A new opportunity has arisen for a Delivery Lead in our Journey & Experience team to continue the development of our customer journeys and user experience, driving innovation and harnessing the latest technologies in this area. You … is a hybrid working role - with the hours spread across days in our central Manchester office and working remotely. Role Responsibility As the Journey and Experience Delivery Lead you’re responsible for the ongoing development that ensures that Turning Point's online customer journeys guide and support each … deliver tactical updates as well as implementing longer term insight-led developments. You will also have people manager responsibilities for others in the Journey and Experience team. Some of your regular activities will include: Coordinating project delivery . Working with the Head of Journey and Experience more »

Customer Journey Manager Salary up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: Define and shape the customer journey strategy across all touch points, platforms … and systems Create a seamless and consistent customer journey at every stage and touchpoint of the customer lifecycle. Own, monitor and measure the end-to-end customer proposition, experience and performance of our customer journey Understand the customer's needs, preferences, and behaviours, and using this … information, improve the customer experience and drive customer loyalty and satisfaction. Main Responsibilities: Develop comprehensive customer journey maps to understand and document the end-to-end customer experience Identify key touch points and moments of truth throughout the customer lifecycle Responsible for the end-to-end customer journey more »

product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset' which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »

product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset’ which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »

Analyst - 12 month FTC - Chatham Are you ready to shape the future of our organization's IT landscape? Join us on an exciting journey as we navigate through a post-merger environment, building a legacy and embracing transformative change. This is a 12-month Fixed Term Contract opportunity … have the experience and knowledge set out below: Previous experience as a Business Analyst in the Financial Services industry preferred. Proficiency in customer journey mapping, process modeling, data modeling, stakeholder management, and traceability matrix. BA Professional Certification (e.g., CBAP, BCS International Diploma in Business Analysis) preferred. Strong toolkit more »