10 of 10 Knowledge Management Jobs in the East of England

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

Rourke), you'll lead the adoption of digital best practice across one of Europe's largest infrastructure projects, helping to transform how digital tools, knowledge and innovation are embedded across the programme. As Digital Adoption Manager – Digital Hub & Best Practice , you'll lead initiatives that drive the consistent … digital tools, establish best practice, and build capability across project teams. Working closely with Digital Engineering, Design, Information Management, IT and Operational teams, you'll develop training, governance and knowledge-sharing processes that support a modern, digital-by-default approach to construction delivery. What You'll Be Doing ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

Improve service performance using ticketing data, KPIs, SLAs and trend analysis Strengthen resource planning and service coverage across locations Oversee incident, problem, request and knowledge management Reduce recurring issues through root-cause analysis Drive automation, self-service and process optimisation Improve user satisfaction and overall service quality Produce … service performance reporting and management information Track service trends, risks and improvement initiatives Build strong stakeholder relationships across the business Support change management, audit, compliance and operational governance Key Requirements of the Service Desk & Support Manager: Proven experience managing and developing an IT Service Desk or IT Support ...

technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within … release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks. Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts. Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams ...

Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware Complete customer change requests in line with agreed change management process and SLA’s Progress and action all assigned tickets and ensure actions are fully documented in PSA tool Escalate tickets where necessary …/3rd Line support Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience in a customer facing 1st/2nd line position, preferably ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support: Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation: Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...

widespread adoption and use of certified Copilot agents Training, Guidance, & Support: Develop and maintain Copilot guidance for different user groups, including executives, EAs, managers, knowledge workers, analysts, and operational support teams Coordinate practical training, demos, clinics, webinars, and user support materials Work with the AI Enablement & Adoption Lead … escalation routes Use Cases & Value Realisation: Work with business stakeholders to identify practical Copilot use cases that improve productivity, quality, consistency, decision support, and knowledge work Prioritise Copilot use cases by value, reusability, ease of adoption, risk, and relevance to user personas Capture evidence of adoption, usage, feedback, time ...

ensure learning is effectively embedded across the project. Applicants should be able to demonstrate of the following skills/experience: Experience in Organisational Learning, Knowledge Management or Continuous Improvement within nuclear, engineering, construction or other high-hazard industries. Strong data analysis, reporting and IT/database skills, with … organisational learning “Insight” tool. Capture, analyse and share lessons learned and improvement opportunities. Analyse trends and produce reports and recommendations for the project management team. Support action management and ensure learning is effectively embedded across the project. Promote Organisational Learning, Continuous Improvement and a positive learning culture. Support ...

shaping a data-led approach, and developing the team with strong coaching and mentoring. You will lead ITSM-driven improvements across incidents, problems and knowledge management, while driving automation and improved user satisfaction. #J-18808-Ljbffr ...