16 of 16 Knowledge Management Jobs in the East of England

operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

a key driver of change maturity, working closely with senior stakeholders across the organisation. Key Responsibilities Portfolio Reporting, Dashboards & Insights Act as the Tableau SME , developing dashboards for: Resource management and planning Budget and financial tracking Delivery milestones and timelines RAID logs and governance compliance Source and visualise data from Planview , Jira , and other PPM tools Provide stakeholders with … optimisation to enhance the PPMO team’s service offerings SharePoint Ownership & Development Lead the refresh, consolidation, and development of SharePoint sites used across the portfolio Improve site structure, content management, permissions, and usability Facilitate better collaboration and knowledge sharing via modern SharePoint design Governance, Assurance & Change Facilitation Own and enhance PPM standards (RAID, benefits management, change control … track portfolio compliance Create and maintain delivery roadmaps Initiate and manage change activities , working with project and portfolio leads Support project delivery and portfolio change through light-touch project management activity Stakeholder Engagement Liaise with delivery teams, business owners and exec sponsors to align on standards and performance Promote adoption of tooling, automation and governance practices Act as a More ❯

operational metrics around operational support matters Provide input into strategic decision making through research and experience Provide input for new process and policy design activities Ensure thorough documentation and knowledge management practices are adhered to as a matter of course Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical Facilitate the deployment and release management of IT infrastructure as required Provide 3rd line support for Infrastructure services as needed Assist colleagues in problem management activities as a matter of course, assisting in the … maintain services (i.e., patching, configuration changes etc.) Liaise with internal and external service providers, users and customers when required Adhere to company and departmental processes and policies for the management of IT services Provide situation appropriate leadership in all internal and external engagements Skills and Experience IaaS (Windows/Linux) Azure networking (private endpoints, Azure firewalls, VPNs, IP Groups More ❯

the day-to-day activities of users, perform system maintenance, and upkeep of Information Technology and the design, development, documentation and deployment of IT solutions. Duties include data administration, knowledge management, customer service, technical support, network services, system administration and systems security analysis. Installs, configures, troubleshoots, and maintains server configurations (hardware and software) to ensure their confidentiality, integrity … potential security weaknesses, and ensure security compliance is implemented and all necessary systems are functional. * Provide resolutions to an assortment of customer defined problems of moderately complex scope. using knowledge and resources to diagnose and resolve basic technical issues. * Escalate issues that extend beyond Tier II level of support as needed. * Performs software patching, system deployment, license management, hardware and software management, and lifecycle management. * Work closely with the Information Assurance group to ensure system accreditation process is followed including maintenance of standard operating procedures, network drawings and configuration documentation. * Coordinate with senior personnel and IT management of all risks impacting IT related services including but not limited to: power outages, environmental changes, natural disasters More ❯

experiences for service agents. Lead client workshops to gather requirements and translate them into functional specifications and solution designs. Configure and extend the Core Customer Service module , including case management, queues, SLAs, entitlements, and knowledge management. Implement Customer Engagement and Service Channels , ensuring a seamless and integrated customer journey. Configure Customer Profile and Interaction Management , enabling a … through telephony platforms, including call handling, IVR integration, and agent desktop setup. Enable and optimize Social Engagement , configuring connectors for channels such as Twitter, Facebook, and Instagram. Drive Qualification Management , helping clients manage triage of leads and cases using intelligent rules and routing. Collaborate with technical consultants, developers, and testers throughout the project lifecycle. Produce high-quality documentation including … tools within D365. Experience configuring Unified Routing , including custom rules and assignment strategies. Familiarity with Power Platform components (Power Automate, Power Apps) to enhance and extend D365 functionality. Working knowledge of WebForms setup via Power Pages or third-party portals. Strong stakeholder management and communication skills, with a consultative approach. Functional understanding of integrations with external systems such More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Description Knowledge Manager, HR | Ocado Logistics | Hybrid (Hatfield) Permanent, Hybrid - 2x days a week in Hatfield At Ocado Logistics, we don't just move goods - we move with purpose. As we continue to evolve, we're looking for … a Knowledge Manager who's ready to shape how our people access and use information across the business. About the Role As our Knowledge Manager within the People Services team, you'll lead the charge in creating a smarter, faster, and more connected workplace. You'll design and own the knowledge management strategy - ensuring every colleague … from HR to payroll, can access accurate and helpful information exactly when they need it. Using tools like Oracle Knowledge Centre, you'll help transform the way our people self-serve and solve problems, reducing resolution times and improving employee experience. It's more than content management - it's building a culture of shared knowledge and continuous More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices TPBN1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding of Dynatrace … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis from an APM perspective In-depth understanding ofDynatracelicense construct … timely manner Ability to integrateDynatracewith various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from theDynatracetool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices JBRP1_UKTJ More ❯

Designation: Dynatrace Specialist/Consultant Experience: 7-10 years Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

Cambridge, UK (Hybrid) Employment type- Contract Experience: 7-10 years Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯

years (Apply online only) GBP/Day (Inside IR35) Key Responsibilities Good understanding and usage of the following programming languages: JAVA, .NET, Node.js, PHP, C, C++, HTML etc. Knowledge in middleware like WebLogic, WebSphere etc. Demonstrates thorough knowledge and awareness of application performance issues in complex multi-tiered environment Ability to do requirement gathering and target environment analysis … integrate Dynatrace with various supported ITSM, CI/CD and QA/Performance Testing tools Ability to create custom dashboards from the Dynatrace tool based on customer requirements Strong knowledge of APM KPIs and reporting Ability to deliver client PoC/PoV demonstrating tool benefit and capabilities Ability to document resolved issues in an effective manner for knowledge management Ability to cross-train peers with tool usage and assist in creation of best-practices More ❯