1 to 25 of 337 Knowledge Management Jobs in the UK

services it needs), Guide (guiding the business through change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool … Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions and to resume normal service as soon as possible, following the approved incident management process Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively … Escalate Major Incidents or complaints as appropriate Change Management/Problem Management/Project Management: Identify and report recurring incidents to BTS Service Desk Management team to prevent problems Attend bi-weekly problem management meeting where required to represent the Service Desk Attend Weekly CAB where required to present and represent Service Desk changes whilst More ❯

the necessary technology, applications, and services), Guide (assist the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear … closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents or complaints as necessary. Change Management/Problem Management/Project Management: Identify and report recurring incidents to prevent future problems. Participate in bi-weekly problem management meetings and weekly CAB meetings to represent the Service Desk, communicate changes, and obtain stakeholder approval. Utilize project management methodologies and agile practices to improve communication and planning for service developments or changes. Act as a Service Desk More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who’ll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You’ll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You’ll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

challenges. Strong communication skills are essential, as you will engage regularly with internal and external cross-functional teams to ensure effective issue resolution and seamless service delivery Specific Responsibilities: Management of 3rd party support service Daily stand-up call with the 3rd party support team Ensuring processes have been followed Identifying gaps and driving service improvements Guiding the team … Attending weekly CAB, presenting changes to be implemented by the Application Support team Ensuring housekeeping and maintenance tasks are completed on time Ensuring SLAs (Service Level Agreements) are met. Knowledge Management Ensuring knowledge is spread across the team and removing key person dependencies Ensures all application support related documents and artefacts are kept up to date and … team members. The Successful Applicant Skills & Experience Requirements: Essential: 5 years in Technical Customer Support related role Experience of working with 3rd party service providers Understanding of Core Service Management concepts - Incident & Problem Management, Change Management, Request Fulfilment etc. Experience of using ServiceNow and any other ITSM tools. Experience of Windows .Net Framework, including VB.Net, C#, ASP.Net More ❯

to appropriate resolver groups. • Manage and track incidents through to resolution, ensuring SLA compliance throughout. • Ensure requests are fulfilled promptly and updates are communicated to users. • Create and maintain knowledge base articles to improve service delivery. • Use knowledge management tools to share resolutions and prevent recurrence of known issues. • Identify trends in incidents and assist in root … cause analysis investigations in line with Problem Management processes. • Support the Major Incident Management group during high priority incidents via effective triage, troubleshooting whilst ensuring minimal service disruption. • Act as the primary point of contact for incident and change notifications. • Provide clear and professional updates to users, stakeholders, and management as required. • Utilise tools and processes to … the service desk team working four from seven days a week in a structured pattern. Shifts are 08:00-18:00, 12:30-22:30 & 22:30-08:00. Knowledge, Skills and Experience Essential • Proven experience in an IT support environment, preferably in a 24/7 setting. • ITIL 4 Foundation certification (or willingness to obtain). • Knowledge More ❯

a demanding customer environment. Managing capacity and availability issues, various moves/adds/changes, server software installation and configuration. Recording, tracking and updating call information on a service management tool. Ensuring that Service Delivery work meets the agreed quality standards of documentation and reporting (asset management, incident management etc.) Bolstering continuous service improvement by maintaining standard … methodologies and knowledge repositories. Creating draft knowledge management articles for QA with resolutions and workarounds. Contributing to creation of technical design/implementation documentation. Performing all technical aspects to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms. Participating in test planning and execution. Recognising opportunities to embrace innovative technologies. Working cross-functionally to resolve … variety of operating systems & network protocols Practical application using Agile or other rapid application development methods. Prior experience performing as an Engineer within a product engineering organisation Specific technical knowledge of Windows and/or MAC OS Expert Active Directory and Group Policy knowledge Expert Windows OS skills and knowledge Expert MAC OS skills and knowledge More ❯

a demanding customer environment. Managing capacity and availability issues, various moves/adds/changes, server software installation and configuration. Recording, tracking and updating call information on a service management tool. Ensuring that Service Delivery work meets the agreed quality standards of documentation and reporting (asset management, incident management etc.) Bolstering continuous service improvement by maintaining standard … methodologies and knowledge repositories. Creating draft knowledge management articles for QA with resolutions and workarounds. Contributing to creation of technical design/implementation documentation. Performing all technical aspects to support infrastructure implementations, deployments and technologies related to dynamic infrastructure platforms. Participating in test planning and execution. Recognising opportunities to embrace innovative technologies. Working cross-functionally to resolve … variety of operating systems & network protocols Practical application using Agile or other rapid application development methods. Prior experience performing as an Engineer within a product engineering organisation Specific technical knowledge of Windows and/or MAC OS Expert Active Directory and Group Policy knowledge Expert Windows OS skills and knowledge Expert MAC OS skills and knowledge More ❯

operational metrics around operational support matters - Provide input into strategic decision making through research and experience - Provide input for new process and policy design activities - Ensure thorough documentation and knowledge management practices are adhered to as a matter of course - Always act in a secure manner, ensuring that solutions are provided with IT security at their core - diligently … PoC support for new service enablement activities - Ensure proper change control policies are adhered to as may be defined, including necessary testing wherever practical - Facilitate the deployment and release management of IT infrastructure as required Operational Management The role will: - Provide 3rd line support for Infrastructure services as needed - Assist colleagues in problem management activities as a … maintain services (i.e., patching, configuration changes etc.) - Liaise with internal and external service providers, users and customers when required - Adhere to company and departmental processes and policies for the management of IT services - Provide situation appropriate leadership in all internal and external engagements Essential Experience - Minimum of five years working in an Infrastructure Services role, preferably in structured, managed More ❯

This is a Hybrid role, with an average of at least 3 days per week in Birmingham or Manchester and some travel to other Gateley offices. Key Responsibilities: Stakeholder Management: Build and maintain strong relationships with key stakeholders within the Employment. Corporate and Business Services Platforms, using those relationships to both understand their business needs and challenges, and to … strategies and initiatives are aligned with the business goals of the Platforms. Roadmap Development: Develop and maintain roadmaps for the key systems and technologies used by the Platforms. Project Management: Lead and manage small-scale technology-based projects within the Platforms, ensuring timely delivery and adherence to budget and quality. Assist Project Managers with the delivery of larger projects. … Innovation and Improvement: Identify opportunities for process improvements and innovation within the Platforms through the use of technology. Change Management: Support the Platforms in managing the impact of IT and process changes, ensuring the Platform is aware of any potential impacts and have the necessary support to adapt to the new technology and/or process. Knowledge Management More ❯

of our NextDefense Cyber Security Portfolio Fortinet: Elite VIP Program – one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description The Role The Knowledge Management Lead is responsible for the design, implementation and oversight of the Knowledge Process and policy, all knowledge-related activities, including the management, capturing, sharing … and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimise the usage of the organisation’s knowledge assets. Ideal candidates will possess strong interpersonal skills, great leadership, effective communication, problem-solving, coaching and teamwork skills. These skills are imperative to promote a culture of knowledge-sharing that is … enabled through guidance and learning. As an experienced Knowledge Manager, the ideal candidate will be well versed with KCS (Knowledge Centred Service) methodology best practices, and will design the process, toolset and features to adhere to KCS v6 standards. Key Responsibilities Design, deployment and ongoing management of the Knowledge Management (KM) process roadmap. Design, implement More ❯

team collaboration and delivery, and the capability to manage incidents, service requests, and change processes. Familiarity with SQL, SSIS, and experience with DevOps practices is advantageous. Key responsibilities: Workload Management and Scrum Facilitation: Collaborate with the Team Lead to prioritize, allocate, and monitor tasks across the development team, using Scrum methodologies, ensuring timely and efficient delivery of integration projects. … improvement. Administrative Oversight: track project milestones, and uphold streamlined team processes to support operational excellence, ensuring all Scrum artifacts (e.g., product backlog, sprint backlog) are up-to-date. Documentation & Knowledge Management: Maintain up-to-date technical documentation, including API/interface catalogues, data flow diagrams, environment runbooks, and integration design patterns Incident and Service Request Administration: Assist in … analysis for integration-related issues, serving as the primary point of contact for documenting, triaging, and coordinating the resolution of incidents and service requests. Change Coordination: Facilitate the documentation, management and communication of change requests, ensuring compliance with organizational protocols and alignment with stakeholder requirements, while leveraging DevOps tools for automated change tracking. Requirements Elicitation: Partner with project teams More ❯

Insights, Prometheus, Grafana) Experience using PowerShell, Azure CLI, and Bash for automation tasks Previous experience with Azure DevOps, Jenkins, GitHub Actions, or similar tools Containerisation and orchestration (Docker, Kubernetes) Knowledge of security best practices for cloud environments Experience optimising cloud spend and resource efficiency Incident management and response procedures Service level objective (SLO) definition and tracking Capacity planning … and performance optimisation Risk assessment and mitigation strategies Documentation practices and knowledge management Experience implementing reliability practices in production environments Strong communication skills and good stakeholder management Problem-solving abilities and analytical thinking Ability to make data-driven decisions Additional Information Please note that we are unfortunately unable to provide visa sponsorship for this position. Applicants must … nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯

upgrades (including CI/CD pipelines and Azure maturity planning Manage service requests and incidents via Cherwell (or similar ITSM platforms) Foster continuous improvement in documentation, change control, and knowledge management Collaborate with internal teams and vendors across regions to deliver seamless support What We’re Looking For: 5+ years in IT infrastructure/system administration roles Proven … Manchester, England, United Kingdom 5 days ago Business Analyst – Digital Transformation Manchester Area, United Kingdom 2 weeks ago Manchester Area, United Kingdom 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr More ❯

Join to apply for the Access Management & Cyber Engineer role at MUFG 1 week ago Be among the first 25 applicants Join to apply for the Access Management & Cyber Engineer role at MUFG Get AI-powered advice on this job and more exclusive features. Do you want your voice heard and your actions to count? Discover your opportunity …/Section Technology EMEA currently consists of the following departments: EMEA Markets Engineering Corporate Investment & Transaction Banking Technology Middle & Back Office Technology Planning, Reporting, Administration & Head Office Liaison Service Management Infrastructure Architecture, Middleware, Data Management & Enterprise Services IT Risk, Security & Control (RSC) Delivery for EMEA Branches Technology Innovation Management The Access Management, Policy & Reporting team sits … IT Risk, Security & Control Department. The team is responsible for the following: Provision of access for IT systems across MUFG Bank & EMEA Offices and MUFG Securities EMEA Identity Access management process including Joiner, Mover, Leaver of identities and access reviews. Folder access management. Management and maintenance of all Technology core documentation (Bank and Securities Policies, Technical Standards, Procedures More ❯

lines of business: Managed Services, Software, Hardware and Broadband. The Role Reporting to the Service Delivery and Standards Manager, this pivotal role will spearhead the establishment of the Service Management Office, focusing on the rapid maturation of ITIL practices. The Service Management Lead will oversee the implementation and delivery of ITIL methodologies across the designated customer base, ensuring … s objectives and those of our customers. This customer-facing position is essential for enhancing customer satisfaction, optimising service efficiency, and driving continuous improvement initiatives within the IT service management framework. Additionally, the Service Management Lead will take on the responsibility of line management for a small team of process managers and analysts, guiding them towards excellence … in service delivery. Responsibilities Main Responsibilities Main Responsibilities include but are not limited to: Establish and Manage the Service Management Office (SMO): Lead the creation and operationalisation of the SMO. Develop and mature ITIL Practices: Continually develop and establish Incident, Major incident, Problem, Change Enablement, Service Request, Software Asset and Configuration Management and Knowledge Management. Oversee ITIL More ❯

organisations to maximise their business potential. We have an exciting opportunity for a Workspace Analyst to join our team in Glasgow! Team Purpose: The team provides 3rd line Endpoint Management for multiple international customers, focused on the areas of: Windows endpoint and mobile device management: update and software deployment, configuration management and operating system deployment. MS Intune … product family management: maintenance and upgrading of Microsoft Configuration Manager (MCM), management of Intune. Microsoft 365 service components management, with a focus on security (Microsoft Defender). Software packaging: creation and maintenance of application packages All Incidents and Requests are to be resolved within SLA as exceeding these would have impact on our customer’s ability to … to prescribed schedules and procedures Manage and support customer M365 environments aspects related to Microsoft Defender. Manage and support customer Azure Virtual Desktop environments including aspects related to image management, profile management, .... Participate in service introduction calls based on your customer knowledge. Suggest improvements to operations and customer configuration based on your handled tickets. Document issues and More ❯

Accounting Advisory (AAA) Contract type: Permanent Summary of role purpose: Global markets have been thriving, with significant funding to invest in the right business, and the opportunity to support management teams has never been greater. In our Audit and Assurance business this includes Reporting Accountant roles, Special Purpose Audits, and many other bespoke Assurance projects. To support this growth … range of stakeholders involved in projects such as (sponsors, lawyers, accounting advisors). There will also be great opportunity to work on business development skills, for example, leading initial management conversations and qualifying opportunities. Description of the role: You will work in teams delivering either financial statement audit; technology audit; audit related data, analytics and tools; independent assurance over … other info such as regulatory/ESG/internal controls; learning and development; quality/risk/knowledge management; and/or specialist, technical accounting advice (non-audited entities only). You will work with partners to deliver audits for IPO requirements (US and UK) and other one-off transactions, helping companies navigate and scope the IPO requirements. More ❯

understand working in a multi-disciplinary matrix structure where swarming around the work is more important than functional alignment. We are looking for someone who has: Strong .NET framework knowledge (C#,ASP.NET Core etc..) Expertise in Windows Server administration Database administration (SQL Server primarily) Ability to instrument and consume monitoring and observability tools (Application Insights, Prometheus, Grafana) Experience using … PowerShell, Azure CLI, and Bash for automation tasks Previous experience with Azure DevOps, Jenkins, GitHub Actions, or similar tools Containerisation and orchestration (Docker, Kubernetes) Knowledge of security best practices for cloud environments Experience optimising cloud spend and resource efficiency Incident management and response procedures Service level objective (SLO) definition and tracking Capacity planning and performance optimisation Risk assessment … and mitigation strategies Documentation practices and knowledge management Experience implementing reliability practices in production environments Strong communication skills and good stakeholder management Problem-solving abilities and analytical thinking Ability to make data-driven decisions Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability More ❯

login/join with: The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. This role also encompasses a variety of administrative duties. Please note that this role operates on a shift pattern, rotating between the hours of 8am to 7pm … Support : Provide first-line support for incidents and service requests, logging and responding to all customer contacts, including walk-ups, phone calls, emails, and self-service portal communications. Incident Management: Perform initial diagnosis on all logged issues/incidents, taking appropriate steps to resolve faults and ensuring comprehensive details are captured from customers. Ticket Management: Regularly review and … update incidents, ensuring timely and efficient resolution while keeping customers informed of progress. Communication: Proactively inform customers about the status of their incidents/service requests. Problem Management: Assist with root-cause analysis for problem management tickets. Documentation: Maintain effective records of work for current resolution procedures and internal processes within the team. Knowledge Management: Contribute More ❯

software upgrades, and migration projects Align roadmap with business objectives and budgetary constraints Standards and Best Practices: Establish and enforce standards for UNIX/Linux system configuration, security, and management Develop and maintain best practices for system deployment, monitoring, and maintenance Create and update documentation for all UNIX/Linux systems and processes Security and Compliance: Design and implement … assessments Scalability and Performance: Design highly scalable UNIX/Linux infrastructure to support business growth Implement performance monitoring and optimization strategies Conduct capacity planning and resource allocation Documentation and Knowledge Management: Develop and maintain comprehensive documentation for all UNIX/Linux systems and processes Create and update architectural diagrams, system specifications, and operational procedures Establish a knowledge … releases Team Leadership and Mentoring: Provide technical leadership and mentoring to junior team members Collaborate with other IT teams to ensure seamless integration of UNIX/Linux systems Conduct knowledge transfer sessions and internal training programs Stay up-to-date with the latest UNIX/Linux technologies and industry trends Propose and implement improvements to existing systems and processes More ❯

document service dependencies, SLAs, and OLAs. Service Transition Lead or support the service transition process for new or changed services. Plan and coordinate transition activities, including Service Readiness, training, knowledge transfer, and documentation handover. Lead Service Readiness Boards (SRBs) to ensure operational teams are prepared to accept new or changed services. Facilitate Early Life Support (ELS) and ensure clear … business needs. Ensure operational acceptance testing (OAT) criteria are defined and validated. Work closely with test leads to ensure testing aligns with service design and SLA expectations. Configuration and Knowledge Management Collaborate with ServiceNow/ITAM Team to ensure service components are accurately captured. Ensure operational documentation, FAQs, and support playbooks are created, validated, and stored in the … knowledge base. Facilitate effective knowledge transfer from project teams to support and Service operations. Stakeholder Engagement Act as a liaison between project delivery, Technology, and business stakeholders. Coordinate and facilitate workshops to define service design packages, ownership, and governance. Ensure the service/product owner and operations including the Service Desk teams are engaged early in the design More ❯

we are now looking for an IT Operations Manager to ensure our day to day business continues to run smoothly. The IT Operations Manager will be responsible for the management of our internal IT systems, processes, equipment lifecycle, and the application support we provide to our clients. The successful candidate will oversee the resolution of day-to-day queries … to ensure excellent client satisfaction. RESPONSIBILTIES: SERVICE DELIVERY Oversee day-to-day service desk operations, ensuring adherence to SLAs and customer satisfaction targets Maintain and optimise ITIL based service management processes and best practices Manage incident escalation procedures and ensure proper resolution tracking Serve as an escalation point for complex or high-priority service issues CUSTOMER RELATIONSHIP MANAGEMENT Act as a primary point of contact for application management enquiries. Address and resolve customer concerns or service delivery issues. Work with sales teams to identify growth opportunities within existing accounts. TECHNOLOGY & TOOL MANAGEMENT Oversee the use and administration of service desk tools and platforms Stay current with emerging technologies and trends in cloud, data, and application More ❯