1 to 25 of 137 Knowledge Management Jobs in the UK

Service Management Analyst (Legal Sector) | Permanent | Central London | Up to £70,000 | 2 days on-site per week This is an exciting opportunity for an experienced Service Management Analyst to join a small but ambitious Service Management team within a global law firm, currently led by a dedicated Manager who has established a strong foundation. As a … member of this team, you’ll play a pivotal role in driving continuous improvement and operational excellence. This role is perfect for someone with expertise in Service Management and ITIL processes who wants to make a tangible difference and grow alongside a maturing team. With a global presence across the Americas, Europe, the Middle East, and Asia, our client … skills will thrive. Job Type: Permanent Salary: Up to £70,000 (dependent on experience) Working Arrangement: Hybrid (~2 days on-site per week) Office Location: Central London Responsibilities: Problem Management: Support and facilitate Problem Management activities, driving root cause analysis and producing insightful reports to enhance service performance. Service Transition/Service Introduction: Collaborate with Transformation and Technical More ❯

Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Process Management assurance, including: Service design and delivery, including the development of the service management approach, application of and adherence to IT Service Management (ITSM) policies, processes and procedures More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced IT … Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management Knowledge Management More ❯

growth, and commercial viability. Develops and manages effective working relationships with internal stakeholders and external vendors across global locations. Develops, implements, and optimizes tools, processes, and practices for product management function to enhance operational efficiency and scalability. Oversees product management documentation, knowledge management, and tooling (e.g., Jira, Notion). Partners with stakeholders to define key performance … team members in areas of problem solving, decision making, process improvement, and professional growth in accordance with company policies. Handles employee relations matters including but not limited to performance management and enforcement of corrective or disciplinary actions. Partners and coordinates with Human Resources in a timely manner on all employee relations matters. Assess and ensure appropriate staffing levels. Conducts … Computer Science, Biomedical Engineering, or related technical or scientific field is strongly preferred. A master's or other advanced degree is a plus. Minimum eight (8) years in product management with demonstrable success owning full product lifecycle in a startup or scale-up environment. Minimum five (5) years in a leadership or management role. Experience delivering physical and More ❯

future requirements and the ongoing evolution of the service. As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed … of working in a multi-national organisation You will demonstrate delivery of effective operational services spanning network functions (including WAN and WiFi and expected to expand to include LAN) Knowledge of key ITIL disciplines aligned with the growing maturity of the Shared Services function (including Incident, Problem, Change, Risk, Supplier Management) Technical and operational coordination experience of 3rd … parties associated with the delivery of Network services Project Management experience (design, delivery, transition) Continuous improvement of service delivery Budget and cost management Knowledge management – ensuring appropriate KA’s are created and maintained by the team in support of operational and strategic decision making, e.g. network diagrams, solution overview documents, operational runbooks Management, leadership and More ❯

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment : Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment : Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams. This is a hands-on, strategically important position that will shape how services are introduced and maintained in a complex and fast-moving technology environment. You will create … Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met. Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood. Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs and ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices … including: Incident, Problem, and Change Management Service Level Management Knowledge Management Continual Service Improvement Governance & Assurance: Provide service input into design authorities, governance forums, and acceptance boards. Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures. KEY SKILLS AND EXPERIENCE You will have experience in designing full end More ❯

be the first point of contact for IT support, providing prompt and effective assistance to users. Your role involves resolving incidents and service requests, maintaining an up-to-date knowledge base, and contributing to a high-performing team with a strong reputation for excellence. You'll also have the opportunity to work on IT projects, enhance your skills through … and ticketing systems. Diagnose and resolve incidents and service requests efficiently, aiming for first-contact resolution. Escalate complex issues to appropriate specialist teams when necessary. Maintain and update the knowledge base to ensure accurate and accessible support information. Provide excellent customer service, ensuring user satisfaction and upholding the trust and reputation of the Service Desk. Collaborate on IT projects … on excellent customer service. Problem-solving abilities to diagnose and resolve a variety of technical issues. Experience in using ticketing systems to manage and track incidents and service requests. Knowledge of Windows operating systems, Office 365, and basic networking principles. Ability to prioritise tasks effectively and manage time in a fast-paced environment. About us Surrey and Borders Partnership More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

complex problems and challenge the thinking of more senior colleagues and clients Construct detailed financial/business models performing complex scenario and sensitivity analysis Ensure the firm's risk management frameworks are adhered to Be a strong and effective team player Provide timely feedback and coaching to other team members Contribute to thought leadership and knowledge management … drivers within Media businesses Experience of leading project workstreams and taking responsibility for small teams Prior involvement in business development activity and ability to contribute to thought leadership and knowledge management initiatives Ability to work effectively and collaboratively with team members and broader (internal and external) stakeholders Skills we’d love to see/Amazing Extras: Strong academic More ❯

and IT Services Department to resolve these issues. They will be part of the ITSM Platform Team which is responsible for providing support and development of the IT Service Management Toolset. The team are also responsible for the development and transition of new and existing services, definition of business processes and workflows, Service Improvement, Knowledge Management, Reporting … service automation, and development of an end user Self-Service Portal. Main duties of the job Deal with queries relating to the creation and management of individuals NHS.net accounts and act as one of the Trust's Local Organisation Agent (LOA). Create and update Trust network user accounts using Microsoft Active Directory software. Assign appropriate shared drive access … and emails as required using knowledge of different job roles and departments. Be responsible for maintaining and improving the IT on-boarding, off-boarding and change processes in line with NHS guidelines, automating steps where possible. Extract reports using Powershell scripts that monitor account management and ensure that processes are being followed correctly including additions, changes, and deletions. More ❯

Solution Consultant, Engineering Information Management Hybrid, UK About the role The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with a broad portfolio of Products and providing services built on insight … able to provide a sustainable career path in international business and technology. Reporting to the Global Delivery Manager, you will be designing, implementing and training on Idox Engineering Information Management (EIM) software designed to facilitate project collaboration and ensure the accuracy and integrity of information on complex capital projects, for example oil and gas, renewable energy, manufacturing and construction … sectors. Bringing the power of digital to engineering and construction, our on-premise and cloud-based solutions enable the efficient build and management of critical assets and infrastructure through better data integrity, easier collaboration and tighter control of costs. Please follow the link for more information: www.idoxgroup.com/solutions/engineering-construction-and-asset-operations With Idox, you will More ❯

Solution Consultant, Engineering Information Management Hybrid, UK About the role The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with a broad portfolio of Products and providing services built on insight … able to provide a sustainable career path in international business and technology. Reporting to the Global Delivery Manager, you will be designing, implementing and training on Idox Engineering Information Management (EIM) software designed to facilitate project collaboration and ensure the accuracy and integrity of information on complex capital projects, for example oil and gas, renewable energy, manufacturing and construction … sectors. Bringing the power of digital to engineering and construction, our on-premise and cloud-based solutions enable the efficient build and management of critical assets and infrastructure through better data integrity, easier collaboration and tighter control of costs. Please follow the link for more information: www.idoxgroup.com/solutions/engineering-construction-and-asset-operations With Idox, you will More ❯

Solution Consultant, Engineering Information Management Hybrid, UK About the role The Idox Group is an AIM-listed plc, a multinational company with a UK HQ and an international outlook. We build software for government and industry to work better and comply with regulations, and are market leaders, with a broad portfolio of Products and providing services built on insight … able to provide a sustainable career path in international business and technology. Reporting to the Global Delivery Manager, you will be designing, implementing and training on Idox Engineering Information Management (EIM) software designed to facilitate project collaboration and ensure the accuracy and integrity of information on complex capital projects, for example oil and gas, renewable energy, manufacturing and construction … sectors. Bringing the power of digital to engineering and construction, our on-premise and cloud-based solutions enable the efficient build and management of critical assets and infrastructure through better data integrity, easier collaboration and tighter control of costs. Please follow the link for more information: www.idoxgroup.com/solutions/engineering-construction-and-asset-operations With Idox, you will More ❯

the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI … utilization , resourcing and finance management. You will deliver on these goals through working directly with our Advisory Partners and Project Leaders to uphold principles of delivery hygiene and resource management across the entire People Advisory Services book of work. Key Responsibilities Lead day-to-day operations of our people advisory practice, ensuring efficient resource allocation, project delivery excellence, and … models, and utilization targets Partner with finance to manage practice economics including billing rates, revenue forecasting, resource planning, and profitability analysis Build and lead internal operational teams (Business Development, Knowledge Management, etc.) Implement systems and technologies to support practice operations and client service delivery Drive continuous improvement initiatives to enhance operational efficiency Strategic Development Identify market opportunities and More ❯

Our team of thinkers, builders, creators and problem solvers are over 1,000 strong, across 20 markets around the world. Role Summary and Impact WHAT YOU WILL DO Task Management: Triage and manage low-to-medium complexity tasks delegated by the Global Data Strategy Lead. This includes prioritizing, assigning, and tracking tasks to completion. Data Inquiry Support: Respond to … data-related inquiries from stakeholders across the organization. This involves researching data sources, analyzing data, and presenting findings in a clear and concise manner. Documentation & Knowledge Management: Maintain comprehensive documentation of data processes, definitions, and standards. Create and update knowledge base articles to facilitate self-service data access. Project Coordination: Assist in the planning and execution of … communication between the Global Data Strategy Lead and key stakeholders. This includes preparing presentations, scheduling meetings, and following up on action items. Process Improvement: Identify opportunities to improve data management processes and workflows. Develop and implement solutions to streamline operations and enhance data quality. Data Governance Support: Support the implementation of data governance policies and procedures. Monitor compliance with More ❯

Job Title: Knowledge Base Editor Location: Whitley, Coventry (Hybrid Office Days Tue/Wed) Rate: £27.21ph via an Umbrella Company (Inside IR35) or £20.35ph PAYE Employment Type: Contract (12 Month Contract) Hours: Standard 40 Hours Per Week Reference: J36326668 Job Description: We are looking for a detail-oriented and proactive Knowledge Base Editor to join our Customer Relationship … our agents but also in the future fuel AI-driven customer service tools. You'll work closely with Subject Matter Experts, Operational Teams, and Technology Partners to ensure our knowledge base is accurate, accessible, and aligned with business goals. Your work will directly support service efficiency, consistency, and customer satisfaction. Key Responsibilities: Develop and maintain clear, concise, and user … friendly knowledge articles, FAQs, and process documentation. Collaborate with teams to gather information and translate complex processes into easy-to-understand content. Ensure all content is up-to-date, relevant, and aligned with brand tone and service standards. Monitor usage and feedback to continuously improve knowledge base effectiveness. Support the rollout of new services and processes by creating More ❯

With over 160 years of heritage, Laing O'Rourke is an internationally focused engineering enterprise with world-class capabilities. We deliver integrated engineering, construction, and asset management solutions for some of the world's most prestigious public and private organisations. We are committed to a sustainable future - rethinking the way the built environment is designed, delivered, and operates. By … with global industry and academic partners, we bring innovative solutions that ensure the most efficient, long-term engineering outcomes. The Role We are seeking an experienced IT Software Asset Management/Application Team Leadto take ownership of our Tier 2/3 technical support function for cloud-hosted and on-premises applications. This is a leadership role with a … compliant. Key Responsibilities Technical Leadership & Support Lead and manage Tier 2/3 technical support for applications, resolving complex configuration, integration, performance, and access issues. Drive incident and problem management to reduce recurring issues. Collaborate with infrastructure, network, and database teams to resolve cross-platform issues. Monitor application and system performance, taking proactive measures to prevent downtime. Incident, Request More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract … Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary More ❯

against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage … essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract … Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary More ❯