1 to 25 of 80 Knowledge Management Jobs in the UK

make it easier for everyone to experience the world. Leadership/Team Quote: You'll join the team, responsible for driving continuous improvement across Knowledge Management, Learning & Enablement, Quality, Service Management, and Service Operations. This role will lead our Knowledge Management capability, helping transform organisational … knowledge into a strategic asset that powers self-service, AI experiences, and operational efficiency Role Overview Are you passionate about turning fragmented information into trusted, accessible knowledge that powers both people and technology? We are looking for a forward thinking Knowledge Manager to lead the evolution ...

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. For more information, visit oliverwyman.com, or follow us on LinkedIn and X. Oliver … Wyman is seeking a Knowledge Expert/Lead for our Consumer, Technology and Telecoms practice, to join our Knowledge Services team in Newcastle. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance About the Role : Oliver Wyman is seeking ...

Information & Knowledge Management Specialist 6-Month Contract - Inside IR35 - up to £580 per day Reading based - hybrid working - 2-3 days onsite Must have active SC Clearance to be considered Role Description: The Information & Knowledge Management Specialist plays a central role in ensuring that the organisation … information, documentation, and knowledge practices are aligned, compliant, and strategically managed. Acting as the primary liaison with the GIGO IKM Lead, the role ensures the client's internal policies remain consistent with external regulatory and defence-sector requirements. The specialist guides business units on how to structure, manage ...

Senior Director - Enterprise TLC & Knowledge ManagementSkip to main content# Leading Banking ForwardSenior Director - Enterprise TLC & Knowledge Management page is loaded## Senior Director - Enterprise TLC & Knowledge ManagementApplylocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: JR1861**ABOUT TEMENOS****Temenos powers a world of banking that creates … with Temenos' innovation and operational goals, driving efficiency and success for clients in the enterprise banking sector.* **Cross-Functional Collaboration**: Work closely with product management, engineering, sales, support, customer success, field consulting, and external partners to codify, standardize, and share enterprise knowledge across all Temenos teams.* **Knowledge ...

YOUR POTENTIAL As the QDC Portfolio Obsolescence Manager, encompassing the three service elements, you will act as the focal point for portfolio-level obsolescence management, ensuring lifecycle risks are identified, assessed, managed, and reported in accordance with the principles of BS EN IEC 62402:2019 and ITSM good practice. … Chief Engineer for ensuring that obsolescence risks, issues, and opportunities are captured, assessed, escalated, and governed through the appropriate portfolio, programme, service-management, and change-control routes. The role will also liaise with Architecture, Engineering, ITAM, Service Configuration Management, and Service Design stakeholders to ensure that ...

analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible … that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve ...

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

Description Provide sound guidance, analysis and support on systems and information management matters. Deliver excellent services in developing business-critical systems. Analysis of complex data and information and the design of management information. Lead the development of centrally managed tools and techniques to ensure strong operational use. Support … with the brief provided. Ensure that the systems enable the team to conduct robust analysis across the programme. Lead the development of the key management information reports. Minimum Requirement: Reporting to the Head of Knowledge, the role takes operational responsibility and ownership of GLDs current Knowledge Systems ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role is for the second … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

Wolviston Management Services are proud to be supporting our client in the recruitment of a Desktop Support Analyst on a 12-month fixed-term contract, with the potential for extension. Job Overview The Commercial Desktop Support Analyst provides business-critical desktop support for Commercial traders, schedulers, and operations teams … through closure while coordinating with infrastructure, network, security, application, and vendor teams. Endpoint lifecycle support: Support workstation builds, operating system upgrades, software deployment, image management, patching, endpoint security, encryption, and hardware refresh activities. Continuous improvement: Identify recurring issues, document fixes, improve knowledge articles, automate repeatable tasks where practical ...

governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service‐management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. … role does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance, escalation, evidence and reporting model is clear, adopted and effective across those delivery and support boundaries. ...

strong understanding of ITIL processes, leadership skills and the ability to develop and execute strategies to enhance service delivery. Responsibilities Team Leadership and Line Management Provide day-to-day leadership and management of the Technical Support team of Oracle Support Analysts. Foster a collaborative and high performing team … metrics, identifying areas for improvement. Input into monthly customer reporting. Act as the escalation point for complex issues and ensure timely resolution. ITIL Process Management Oversee ITIL processes, including Risk Management, Knowledge Management, Incident Management, Problem Management and Change Management. Ensure compliance with ITIL ...

Engineer to join a major organisation undergoing significant IT and Operational Technology (OT) transformation. This role is ideal for an experienced support engineer with knowledge of telemetry, SCADA, Operational Technology, application support, databases and IT Service Management. You will support business-critical OT and telemetry systems, provide 2nd line … resource estimates Maintain high standards of application and operational support Skills and Experience Experience supporting telemetry, SCADA, OT or control systems Application support, incident management and problem resolution experience Database configuration, database administration or SQL knowledge Knowledge of IT networks, telecommunications or hardware support Understanding ...

most customer‐centric learning technology company in the world. As the leader in visual and audio‐based learning, we empower organizations to share knowledge effortlessly in a capture and post‐capture world. We don’t just build software; we obsess over our users’ goals to deliver solutions that truly … while contributing to a team that values lifelong learning. As a Security Engineer , you are a critical guardian of the platform that powers video knowledge management for global universities and businesses. You won't be working in an "ivory tower." Instead, you will elevate the Craft of security ...

About the role As a Web Developer at Iken, you'll be part of a multidisciplinary delivery team responsible for developing and enhancing our knowledge management application . Working within an Agile environment, you'll collaborate closely with the wider Delivery team to design, build and maintain high … guidance of the Team Leader and Senior Developers to contribute to the production of specifications for strategic projects and new features to Ikens knowledge management and case management software Actively contributing to sprint planning by defining tasks need to implement features and scope tasks to ensure achievable ...

engineering, technical, professional and construction solutions. The Service Desk Enablement Lead is responsible for improving how Service Desk tools, digital support channels, ITSM processes, knowledge, automation and user support services are adopted, understood and embedded. This role sits within the Service Desk function and acts as a bridge between … analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps ...

high‐growth environment, selling a world‐class multi‐tenant cloud software application. Represent a product set that is at the forefront of project management, resource management, knowledge management, and collaboration technology. What you Bring to the Role Minimum 7+ years experience of quota carrying complex application … accurate weekly sales forecast. Innovative, competent with proven success in building relationships within existing and targeted accounts. Strong work ethic, self‐discipline and time management skills. Achieve or exceed quarterly goals and production levels as defined by sales management. Additional Experience Experience running online presentations (Zoom, Google Hangouts, etc. ...

creation of merged documents, mailing lists, labels, hyperlinks, and fillable forms. Assist with the creation of spreadsheets and presentations. Adhere to incident management, change management and knowledge management processes and best practices. Ensure effective incident lifecycle management by carrying out comprehensive information gathering and documenting … where required. Ensure end users are kept up to date with progress on their incidents and requests using effective communication and keeping the Service Management System up to date. Must also track multiple similar incidents and be able to identify and initiate Major Incidents, communicating these to IT colleagues ...

confidence, creating clear progression pathways and fostering a collaborative, high-performing culture. Alongside developing the team, you'll take ownership of the IT Service Management function, identifying opportunities to streamline processes, improve workflows and make better use of the capabilities available within the ITSM platform. From automation … assisted workflows through to self-service and knowledge management, you'll help shape a modern support function that enables both analysts and end users to work more effectively. As part of a wider cohort of IT Leads, you'll work collaboratively across Infrastructure, Applications and other technology teams ...

globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management, service performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked … service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being developed. Key responsibilities: Lead and improve day-to-day IT service operations across the organisation. Establish clear service management processes, including incident ...

best practice Fostering a culture of collaboration and continuous improvement Actively contributing to our Research & Analysis practice within TPXimpact through internal time, skills development, knowledge management and sharing Continuously maintaining and updating your skills and knowledge to stay current within your relevant field of expertise About … Professional knowledge and experience Essential Experience contributing to problem framing and research scoping, working with teams to understand existing knowledge to define assumptions and/or hypotheses Experience designing research for user facing products and services in client facing teams or projects Proficiency in different research materials/ ...

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

integrations, scheduled jobs, and system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance … Analytics Custom Applications Skills & Experience Experience supporting the ServiceNow platform. Understanding of ITIL processes. Experience investigating and resolving incidents. Knowledge of: Business Rules Client Scripts UI Policies Flow Designer Notifications ACLs Import Sets Transform Maps JavaScript knowledge. Experience working with APIs (REST/SOAP). Strong troubleshooting and analytical ...

team members, and you may serve as project director when required. As a leader within the Community of Practice, you will manage a line management structure and work alongside the Head of Research and Analysis to achieve practice outcomes and uphold high standards as well as ensure our visibility … implement the DT Design and practice strategy. This could include leading the delivery of key objectives within internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and DT Design. Support business development activities, including ...