1 to 25 of 26 Knowledge Management Jobs in the UK

Knowledge Management Advisor Our client is a leading professional services firm committed to delivering innovative solutions and driving organisational excellence. They are currently seeking a dedicated Knowledge Management Advisor to join their dynamic team in London, UK. This role has become available as part … role will require someone with highly refined people and influencing skills that can facilitate and promote adoption. The primary objectives and responsibilities of the Knowledge Management Adviser include, but are not limited to: Shape and embed knowledge management plans, solutions, and initiatives across various teams within ...

Knowledge Management Advisor Our client is a leading professional services firm committed to delivering innovative solutions and driving organisational excellence. They are currently seeking a dedicated Knowledge Management Advisor to join their dynamic team in London, UK. This role has become available as part … role will require someone with highly refined people and influencing skills that can facilitate and promote adoption. The primary objectives and responsibilities of the Knowledge Management Adviser include, but are not limited to: Shape and embed knowledge management plans, solutions, and initiatives across various teams within ...

approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Summary The Knowledge Manager is central to ensuring the organisation's knowledge assets are managed, optimised, and leveraged to support operational efficiency, governance, and customer servicing. … accurate, accessible, and risk-controlled for all colleague, stakeholders and where appropriate customers. Core Duties/Responsibilities Maintain, enhance, and take ownership of the Knowledge Management platform (e.g., Verint, Edison), ensuring content governance, version control, and compliance with internal and regulatory standards. Oversee the creation, review, and update ...

Cloud Technical Support Engineer, you will provide support for our customers solutions. You will handle complex troubleshooting, assist with escalations, and contribute to knowledge management whilst working under the direction of Head of Support. Role & Responsibilities Technical Support & Problem Resolution Deliver First & Second line Cloud Technical Support … issues Implement fixes for a wide range technical queries and issues as they arise. Escalate particularly complex issues to Senior Engineers as necessary. Documentation & Knowledge Management Create technical documentation for common support scenarios Develop knowledge base articles covering frequently encountered queries/questions. Update troubleshooting guides based ...

customer-facing support for our constantly expanding customer base and new applications, delivering technical and administrative services to support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. … Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

spend and security of supply. Own commercial negotiations, contracts, KPIs, and SLAs across your categories. Maximise the use of eProcurement tools to ensure governance, knowledge management, and continuous improvement. Establish and manage governance, risk, escalation, reporting, and benefits realisation. Champion procurement policies and compliance across the business. Lead … Strategic and commercial mindset with innovative approaches to cost and value management. Confident negotiator with strong numeracy and analytical skills. Demonstrated success in category management, supplier management, and supply chain optimisation within large, multi-site organisations. Experienced people leader with the ability to manage competing priorities and deliver ...

clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring multiple Performance Managers to join … targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service Management platform, ensuring everything is handled promptly and professionally. Youll manage your own team and, through matrix management, influence and support others across the service. ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

forward-thinking platform. What You'll Be Doing Build impactful HRSD solutions Design, configure, and enhance ServiceNow HR Service Delivery capabilities including: HR Case & Knowledge Management Employee Service Center (ESC) Lifecycle Events Employee Onboarding & Transitions Create smart, automated workflows that improve efficiency and employee satisfaction. Deliver high-quality … based dashboards and pages that are intuitive, accessible, and mobile-ready. Integrate & optimise Integrate ServiceNow with HR and enterprise systems (HRIS, payroll, IAM, document management) using REST/SOAP APIs and IntegrationHub. Support data migration, synchronisation, and data integrity across platforms. Collaborate & support delivery Partner with HR stakeholders ...

escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business … superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree ...

escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledge management Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business … superior phone etiquette Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree ...

over the next ten years.The BHF has an exciting opportunity for an exceptional leader to join as our new Director of Architecture and Data Management, who will play an instrumental part in leading and driving impact across both the Architecture and Data Management technical functions.You'll identify … structured, cohesive and supported manner through effective controls across technical design authority forums. Data Architecture strategy, including data modelling, integration patterns and platform design Knowledge management, including central repositories for Architecture and Data Management, comprising of as-is configuration, transitional states and designs for future technologies ...

seeking an experienced PMO Manager with DV clearance to join a large-scale, fast-paced programme based in Basingstoke, focusing on risk & issue management to ensure mission-critical project success. What You’ll Be Doing As PMO Manager, you'll steer the PMO function end-to-end, with … strong emphasis on risk & issues control: Risk & Issue Management Establish and maintain the RAID (Risks, Assumptions, Issues, Dependencies) framework Lead risk identification, assessment, mitigation planning and monitoring Chair regular risk and issue boards, escalate significant items to senior stakeholders Governance & Reporting Develop and deliver weekly/monthly PMO dashboards ...

availability, performance, backup, and disaster recovery readiness Establish infrastructure standards, documentation, and operational best practice Deploy AI-enabled IT automation for monitoring, support, and knowledge management Partner with internal AI teams to support secure and efficient AI workloads Security & Compliance Own the end-to-end cybersecurity posture across … multi-year IT and AI infrastructure roadmap Evaluate emerging technologies relevant to biotech, R&D, and computational science Define IT governance and risk management aligned to regulatory needs Own IT budget, licensing, and vendor relationships Partner with R&D leadership on capacity planning and infrastructure strategy Drive enterprise adoption ...

Inside IR35 basis The Opportunity We are recruiting an experienced Oracle DBA to support a major, multi-year MOD information and knowledge management programme. The programme is focused on migrating several disparate legacy systems onto a MOD-hosted enterprise Product Lifecycle Management (PLM) solution and has already … leads Existing Security Clearance - SC Desirable (not essential): Experience with data migration and ETL activities Exposure to Microsoft Azure infrastructure SQL Server administration experience Knowledge of military or MOD environments and infrastructure ...

Location: 🌍Belfast, London or Barcelona Benefits : 🏥 Full Medical Insurance + 💻 All Equipment Covered About Eolas Accessing medical knowledge rapidly and easily at the point of care is still very difficult for healthcare professionals. Eolas Medical is transforming how critical medical knowledge is accessed at the point of care. … have a vision that the future of healthcare ensures that the world’s medical knowledge is queried, seamlessly in real time, for every clinical decision ever made for a patient. We’re building and deploying the “ brain of an AI doctor ”. Designed and developed by doctors, the platform ...

both clients and teams toward successful outcomes. What You'll Be Doing Lead the architecture and design of HRSD solutions across modules like Case & Knowledge Management, Employee Center, Lifecycle Events, and more. Work closely with clients to understand their needs and turn them into scalable, practical ServiceNow solutions. ...

politically-charged meetings with stakeholders. Leads with a customer- and partner-centric approach. Takes leadership of initiatives that support the broader organization (training, knowledge management, ops, recruiting, etc.) Helps set up tools, programs, and resources to facilitate successful completion of initiatives. Actively aims for alignment and collaborative ways ...

Partners and Principals on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledge management and business development preparation. Research is a critical part of the client solution and is valued as the most vital element … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Core ...