26 to 28 of 28 Line Management Jobs in the East Midlands

customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council s user base To install, configure and test hardware and software components. To work … emergency standby/on call rota, with remuneration being paid in accordance with the council s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry ...

customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within agreed service levels Provide first line and second line support to the council’s user base To install, configure and test hardware and software components. To work … emergency standby/on call rota, with remuneration being paid in accordance with the council’s agreed Standby policy Work within an ITIL service management framework General responsibilities: To always see the service through the eyes of the customer and make suggestions for improvement where appropriate To carry ...

solutions to the problems. • Participate in the out of hours support rota (this could amount to 1 week in 8) • Escalate issues to your line manager as appropriate (and according to procedure) • Maintain a high level of call logging issue quality (ensuring others can follow your work) • Liaise with … Confident and clear communicator (verbal, written and listening skills) • Proven track record in customer service and support • You have demonstrable organisation skills, including time management, prioritisation of tasks, and self-motivation • You are professional in manner, approach, appearance and confidence • You are motivated to learn and disseminate information. ...