2nd Line Support Engineer
- Hiring Organisation
- Isio
- Location
- Manchester, Lancashire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
across Isio’s IT systems, including technical issues escalated from first line. The role may involve (but is not limited to) the following areas: Microsoft 365; Secure Web Gateway; Microsoft Azure AD; Virtual Machines; Microsoft Intune; Azure Virtual Desktops; network issues (Cisco Meraki); SOC incidents; SharePoint Online … office. What does the role entail? Provide 2nd line support to a user base of 1,450 colleagues via telephone, the service desk, and Microsoft Teams. Collaborate with the Head of Service Delivery and the Infrastructure Manager to resolve complex queries and issues relating to Isio’s IT applications. ...