Service Desk software updated with case developments at all times Requirements Ability to carry out network/PC software & Hardware diagnostics verbally and/or remotely Have Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11) Knowledge of MicrosoftOffice apps Knowledge of MicrosoftOffice 365 administration Experience of managing users in Active More ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands-on role ideal for someone with solid technical knowledge and great customer service skills. The role: Full Time Perm … Position Monday to Friday, Fully Office based Hours: 8:45am- 5:15pm Location: Morley, Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network … informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of MicrosoftOffice 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with Windows Server Good understanding of networking: VLANs, port forwarding, routing, switching Proficient in MicrosoftOfficeMore ❯
information with discretion. You bring a growth mindset, always seeking to improve workflows and processes for greater efficiency and customer satisfaction. You’re adept at using CRM systems and MicrosoftOffice tools, and you’re eager to learn new platforms like Salesforce, Snowflake, and PowerBI. Whether you’re supporting global customers or participating in cross-functional projects … product rollouts and departmental initiatives. What You’ll Need: Associate’s degree or at least 4 years of relevant experience in billing, order processing, or customer service. Proficiency with MicrosoftOffice suite (Excel, Word, Outlook, etc.). Experience working in database environments, with strong report generation and analytics skills. Demonstrated organizational skills and attention to detail in More ❯
across a range of technologies. Key Responsibilities Provide Level 1 and Level 2 technical support for hardware, software, and network issues Deliver end-user support across Windows 10 and MicrosoftOffice environments Build and configure new laptops, including imaging and deployment Diagnose and resolve desktop hardware faults Provide mobile support (iOS and Android) Offer basic printer setup … Maintain a high standard of customer service and timely issue resolution Requirements Proven background in IT support within a corporate or enterprise environment Strong technical knowledge of Windows 10, MicrosoftOffice Suite, and standard desktop technologies Experience with imaging processes and hardware builds Familiarity with mobile device and printer support Excellent communication and interpersonal skills If you More ❯
workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, Remote … resolved quickly and efficiently Escalate service requests that require 3rd line and field service engineer level support Key Technical Background Office 365 Exchange SharePoint Azure Active Directory Microsoft Intune Microsoft Teams Windows Server(s), 2019, 2016, 2012, 2008 Active Directory DNS/DHCP Routing and Remote Access AD Connect Remote Desktop Services MicrosoftOfficeMore ❯
experienced (or self-taught) or somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual. Role Knowledge of MicrosoftOffice products & Office 365 Installing Windows and Mac based operating systems on to customer’s devices Understanding of basic networking, IP configuration, and troubleshooting connection More ❯
Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
Norton Rose Fulbright LLP
and EMEA Service Delivery Manager on a monthly basis Major Incident Management: Together with the Service Desk Manager (Desktop Support), take ownership of the Major Incident process during office hours, ensuring that all aspects of the process are followed Ensure that the Service Desk are aware of any Major Incidents underway, and potential workarounds for these Key Skills … the team. The ability to re-prioritise team and personal workloads as required throughout the day is essential. Candidates must have knowledge of supporting the majority of the following: Microsoft Windows 11 MicrosoftOffice 365 or above iPhone devices - configuring and troubleshooting Printing solutions (desktop and MFD) Active Directory Dealroom/File transfer solutions Mimecast email … and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes More ❯
of Justice, HM Passport Office, and more. Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and MicrosoftOffice team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user … Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: Demonstrated 7+ years of experience working within performance analysis or similar roles. Strong technical capability in: Microsoft Power BI Microsoft Azure Data Services Google Analytics, Google Tag Manager, BigQuery, Looker Studio Statistical analysis, hypothesis testing, and significance evaluation Experience in designing and implementing performance frameworks More ❯
of Justice, HM Passport Office, and more. Role Summary: We are seeking a Performance Analyst to support the Digital Workplace Function, specifically working with the Email and MicrosoftOffice team within the Collaboration and Communication Services (C&CS). This role will focus on delivering data-driven insights and performance measurement to enhance the user … Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: Demonstrated 7+ years of experience working within performance analysis or similar roles. Strong technical capability in: Microsoft Power BI Microsoft Azure Data Services Google Analytics, Google Tag Manager, BigQuery, Looker Studio Statistical analysis, hypothesis testing, and significance evaluation Experience in designing and implementing performance frameworks More ❯
IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and MicrosoftOffice 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching More ❯
digital transformation projects would be ideal. Knowledge of the utilities sector would be extremely advantageous You will have: Solid experience capturing and documenting requirements into clear software specifications. Excellent MicrosoftOffice skills (Visio, Excel, Word, PowerPoint). Experience using Microsoft Azure DevOps (or similar) to capture requirements. Understanding of the software development lifecycle, especially Agile. Excellent More ❯
planning, and financial oversight. Direct and motivate project teams, co-ordinate resources, and lead key workshops (scoping, kick-off, and review meetings). Produce and maintain project plans in Microsoft Project, along with weekly status reports. Act as the first point of contact for project queries, ensuring strong communication with customers and internal teams. Support customers in preparing for … skills, with the ability to present confidently and lead customer workshops. PRINCE2 Practitioner qualification. Strong commercial awareness and ability to manage expectations in an IT project environment. Proficiency in MicrosoftOffice suite, including Word, Excel, PowerPoint, and Microsoft Project. Full UK driving licence and ability to travel as required. We Want You to Bring Your Whole More ❯
Londonderry, Northallerton, North Yorkshire, England, United Kingdom
Pearson Whiffin Recruitment Ltd
/11) and standard business applications. Troubleshoot network connectivity issues, including Wi-Fi, VPN, and LAN/WAN problems. Manage user accounts, permissions, and security in Active Directory and Microsoft 365 . Perform hardware and software upgrades, imaging, and deployment of new laptops. Key Skills & Experience: Proven experience in an IT Support or Service Desk role. Strong knowledge of … Windows 10/11, MicrosoftOffice 365, and general desktop support. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls, and switches). Experience supporting laptops and mobile devices across different hardware vendors (e.g., Dell, HP, Lenovo). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, or Microsoft Remote Desktop). Excellent troubleshooting … and communication skills, with a customer-first mindset. IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are desirable. More ❯
its products and practices in a professional manner. Create SQL scripts to view and report on data Creation of SQL Stored Procedures, Functions and Triggers. Development of back office tools and data pipelines Migration of SSIS packages and legacy SQL approaches to Azure environments Provide workshops and consultancy services in remote or in person format with groups from … deliverables to agreed scope and identify any activities/services over & above that contracted for. Essential Experience Candidates must have experience in Software Implementations, specifically Data Migrations, ideally using Microsoft SQL. They should also have experience within at least one of the following areas of local government either as a supplier or a customer: Housing, Revenues, Asset management, Regulatory … become a holder Good customer service skills and ability to deal with customer queries and complaints Time management skills with the ability to work with minimum supervision Experienced in MicrosoftOffice products 5 or more years Microsoft SQL experience Desirable skills: Python JSON CSS HTML C# APIs We Want You to Bring Your Whole Self to More ❯
suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and MicrosoftOffice 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Service Desk Analyst More ❯
interpret and convert data to management information Ability to design and develop information systems. Respect confidentiality of patient information Problem solving and analytic skills Demonstrate excellent organisational skills Advanced Microsoftoffice skills Advanced Excel Skills Able to prioritise workload effectively Demonstrate good attention to detail Report writing skills Ability to analyse and interpret reports Flexible with an More ❯
IP), network configuration (routing, switching, firewalls, Wi-Fi), and troubleshooting network connectivity issues Proficient in supporting and troubleshooting desktop PCs, laptops, mobile devices, and peripherals (printers, etc.) Experience with MicrosoftOffice suite, Active Directory for user and permissions management, and other common business applications used by the company Familiarity with virtualization technologies (VMware, Hyper-V) and cloud … platforms like Microsoft 365, Azure AD, and potentially other cloud services used by the business Basic understanding of cybersecurity concepts, including anti-virus software, patching, and data backup/recovery Strong ability to diagnose, analyse, and resolve complex technical issues, often requiring investigation and root cause analysis Ability to document troubleshooting steps, resolutions, and knowledge base articles for future … 1st line to 2nd line support. You will be pro-active with a real hands-on and can-do approach. A relevant certification such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals, or ITIL would be preferable but is by no means essential as the relevant experience is more critical for this position. More ❯
Manager may also be asked to take forward special assignments/projects on an ad hoc basis. This is a permanent role to be based at our Liverpool office with 2 days per week minimum office attendance. Plan and manage the delivery of conflict checks undertaken as part of pre-deal Due Diligence and manage the … emerging risks and issues to the Head of Onboarding, the relevant project Manager(s), or Compliance Managers Manage the Client Service Associate (CSA) team that support the local office with processing; ensuring resources are working efficiently, deployed optimally and are fully utilised Proactively engage with Partners, Directors and other stakeholders in acquired businesses to help them understand the … developing and effectively deploying a team of delivery resources Data analysis and presentation to support the tracking of project delivery and identification/resolution of issues Working knowledge of MicrosoftOffice packages: Minimum basic level Word; intermediate level PowerPoint; and intermediate to advanced level Excel Excellent Stakeholder management and ability to engage with Clients, Partners, Directors and More ❯
Lancaster, Lancashire, England, United Kingdom Hybrid / WFH Options
Butler Rose
Strong organisational and time management skills with excellent attention to detail. Excellent verbal and written communication skills. Proven ability to work collaboratively with a range of stakeholders. Confident using MicrosoftOffice (Word, Excel, Outlook, PowerPoint). A proactive, problem-solving mindset and ability to work under pressure. Full UK driving licence. Desirable: Experience working within the public … sector or supporting public service projects. Knowledge of project management tools or software (e.g. Microsoft Project, Monday.com, Asana). A recognised project management qualification (e.g. PRINCE2 Foundation, APM, PMI). Additional Information A basic background check may be required as part of the onboarding process. This role offers excellent scope for development within a supportive and collaborative team. Benefits More ❯
Gateshead, Tyne And Wear, United Kingdom Hybrid / WFH Options
SaleCycle
Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients worldwide to optimise their online conversions through traffic retention and abandoned … needs. Experience in strategic planning and managing complex accounts. Ability to prioritise, manage multiple projects, and meet deadlines in a fast-paced environment. Proficiency in CRM software HubSpot and MicrosoftOffice Suite (Word, Excel, PowerPoint). Industry knowledge relevant to the company's offerings is a plus. Preferred Skills: Previous experience in a software company is preferred More ❯
be open to learning new skills. Key Skills & Experience Comfortable using various IT systems and learning new platforms. Interest in IT or knowledge management systems is advantageous. Proficient in MicrosoftOffice 365: Teams, SharePoint, Planner, Word, Excel, PowerPoint, Outlook, OneNote. Able to perform under pressure and manage competing priorities. Strong independent working skills and team collaboration. Excellent More ❯
be open to learning new skills. Key Skills & Experience Comfortable using various IT systems and learning new platforms. Interest in IT or knowledge management systems is advantageous. Proficient in MicrosoftOffice 365: Teams, SharePoint, Planner, Word, Excel, PowerPoint, Outlook, OneNote. Able to perform under pressure and manage competing priorities. Strong independent working skills and team collaboration. Excellent More ❯
and financial acumen. Ability to influence and engage stakeholders at all levels. Excellent verbal and written communication skills. Active listening skills and negotiation expertise. Project management experience. Proficiency in MicrosoftOffice, PowerPoint, and Excel. Ability to work under pressure and manage competing priorities. Benefits Include: Pension contribution. Competitive holiday allowance. Employee Assistance Programme. Discount platform. Life assurance More ❯
Train and support end users with patience, professionalism, and clear communication. Skills and Experience Minimum of 2 years' experience in IT support within a team environment. Strong knowledge of MicrosoftOffice and hardware/service procurement processes. Hands-on experience with helpdesk systems, excellent troubleshooting skills in hardware and software. Comfortable working with 3rd party service providers More ❯