Helpdesk Administrator JBLE1 NI
- Hiring Organisation
- Totalis Solutions Ltd
- Location
- Belfast, UK
helpdesk team, responsible for managing incoming service enquiries, scheduling engineers, and maintaining accurate records. This role requires strong organisational skills, proficiency in Microsoft Office, and the ability to thrive in a fast-paced environment. Key Responsibilities: Call Handling and Scheduling Act as the first point of contact … resources by optimising engineer schedules and minimising downtime. Communicate job details clearly to engineers and provide updates to clients as required. Administrative Support Use Microsoft Word and other Office tools to prepare correspondence, reports, and job-related documents. Maintain accurate and up-to-date records ...