EUC Support Engineer
- Hiring Organisation
- Tata Consultancy Services
- Location
- Belfast, Northern Ireland, United Kingdom
support for Meeting Room Equipment (Audio/Video & Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/… portal. Provide end-user training and guidance on IT tools and best practices. Key Skills/Knowledge Strong knowledge of Windows OS, Office 365, collaboration tools (Teams, Zoom, etc.) Familiarity with Active Directory (user management, group policies) Experience in mobile device management (Intune, etc.) preferred Excellent troubleshooting ...