MSP - 2nd Line Support Engineer
- Hiring Organisation
- Oscar Technology
- Location
- Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 per annum
speaking with customers and building broader technical experience within an MSP-style environment. The Role You will be supporting a range of clients across Microsoft, desktop, server, networking and cloud environments. The role will involve fault diagnosis, ticket ownership, system maintenance and working closely with customers to ensure issues … continuous improvement across client environments. Responsibilities Providing telephone, email and remote support to customers Diagnosing and resolving desktop, server, cloud and network issues Supporting Microsoft 365, Exchange, Windows desktop and Windows Server environments Handling IT administration requests and routine system maintenance Taking ownership of tickets and keeping customers updated ...