Technical Platform Expert, Support, EMEA
- Location
- Greater London, England, United Kingdom
product roadmap and effectively position upcoming capabilities - helping customers envision solutions that may not yet exist today and preparing them for future adoption. Key Skills: 3+ years of experience in a customer-facing, product-oriented role at a B2B SaaS company (e.g. Technical Account Manager, technical consulting, technical support … friendly guidance. Familiarity with generative AI concepts, large language models (LLMs), prompt engineering fundamentals, and AI-assisted support workflows. Excellent written and verbal communication skills with experience leading customer conversations. Ability to translate technical concepts for non-technical stakeholders; ability to write clear assessments and recommendations; ability to manage ...