2nd Line IT Support Analyst
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- West End, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £35000 - £40000/annum
looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment. Essential Skills & Experience: Minimum 3 years' experience in IT Support, Service Desk or Desktop Support. Strong troubleshooting skills across hardware, software and user support. Excellent communication and stakeholder …/IP and Firewalls. Experience supporting Windows and MacOS environments. Knowledge of ITSM tools and supporting third-party applications. Strong documentation and organisational skills. Logical, methodical approach to problem solving. Desirable: Experience with HaloITSM, Mimecast, Fortinet and/or Jamf. Microsoft certifications. Experience supporting users within a fast-paced ...