days) to receive an alert: IT Service Reporting Manager Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third-party suppliers … producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies. RESPONSIBILITIES Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring … reports deliver actionable insights into service performance, compliance, and improvement opportunities. Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs. Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes. Establish and enforce standards for reporting formats, metrics, and More ❯
We are recruiting a Senior Analyst with exemplary data modelling and analytical capabilities; coupled with the ability to present and communicate performance trends, root causes of performance variances against KPIs and build detailed and robust data models to highlight improvement initiatives and performance enhancements. Were seeking a technical expert in the application and use of Excel … West Midlands The base salary is between £48000 - £50000 (DOE) + Bonus + Broad Corporate Benefits Key Role Purpose & Responsibilities Develop and provide detailed analysis and insight into operational performance variances at both macro and micro levels. Conduct detailed performance analysis of both cost and service drivers to identify and recommend performanceimprovement opportunities. Collaborate with … deliver tasks on time with high attention to detail and accuracy. Desirable - exposure to Tableau/Statistical Modelling and Machine Learning Please register your interest in the Senior Operations Performance Analyst position by applying as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & WFM, Analytics, and Customer Communication Technologies. More ❯
Posted Monday 2 June 2025 at 00:00 Expires Sunday 15 June 2025 at 23:59 Thalia Waste Management is recruiting for a Data Analyst to support performance reporting and continuous improvement across our Isle of Wight operations. This role is responsible for collecting, validating, analysing, and presenting data to support the delivery of contract objectives and compliance … Recovery Park, Forest road, PO303 5YS Key Responsibilities: Support the collection, validation, and presentation of operational data using spreadsheets, databases, and reporting systems. Ensure the accuracy and quality of performance data to meet internal and external reporting requirements. Analyse performance trends and identify areas for improvement, providing reports to managers and other stakeholders. Support statutory and contractual … reporting, including key performance indicators (KPIs) and service compliance. Work with operational and compliance teams to support performanceimprovement activity. Assist in the preparation of internal reports and dashboards, ensuring data is clearly presented and accessible. Essential Skills and Experience: Strong IT skills, particularly Microsoft Excel (including data handling and presentation). Good analytical and problem-solving More ❯
of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Manager, Finance Transformation - Finance Consulting (Value & Performance Management) - UK Are you passionate about Value & Performance Management and Finance transformation enabled by technology? The opportunity: Finance consulting works with clients to address mission-critical issues related … to company-wide performance, creating value and delivering world-class future finance capabilities, leveraging the EY brand as impartial, trusted advisors. You will work in multi-disciplinary teams for some of the biggest and most recognised corporate brands in the world, applying the latest technologies and analytical methods to help drive their business performance and digital finance transformation … agendas that make a real difference to our working world. A growth area for us is Value & Performance Management (VPM) and how technology enables control, automation, efficiency and value growth-empowering strategic budgeting, planning, and forecasting, integrated business planning, consolidation, performance management and KPIs, data management, business partnering, AI enablement, cost reduction and value growth initiatives. Your key More ❯
Solihull, West Midlands, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯
Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Engineering
focused heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight … teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with … peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution for your region, ensuring consistent performance against operational goals and SLAs as well as managing and optimising staff coverage, team availability, and queue balancing in collaboration with Support Operations and Workforce Planning. You will ensure More ❯
application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performanceimprovement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that … What you'll need Dashboard Development: The ability to design and maintain custom dashboards in Splunk and Dynatrace to monitor application and infrastructure health. Align dashboards with SLAs and performance indicators for real-time visibility and actionable insights. Monitoring & Alerting: Knowledge of configuring and fine-tuning alerts to reduce noise while ensuring critical issues are captured. To be able … scheduling and app management. Proficient in crafting service-level dashboards, setting up custom metrics, and conducting root cause analysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights. Tooling and Scripting: Develop scripts More ❯
St. Albans, Hertfordshire, St Albans, United Kingdom
Vitae Financial Recruitment
help drive strategic growth and innovation across its digital channels and omnichannel platforms. This is a key commercial leadership role, supporting the integration of finance and technology to optimise performance in a fast-paced, data-rich retail environment. This position has a clear path to Head of Finance within 18-24 months, offering a high-impact role within a … architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support data-driven decision making, particularly in relation to digital product performance and ROI on tech investments. - Own financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight … into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology More ❯
Employment Type: Permanent
Salary: £75000 - £85000/annum Great Benefits- 20% Bonus
Bexhill-on-sea, Sussex, United Kingdom Hybrid / WFH Options
Hastings Direct
have demonstrable experience in: Set and lead the strategy for Motor Claims, ensuring we pay the right amount on every claim-no more, no less-while delivering outstanding commercial performance and playing a senior leadership role in shaping and delivering the Motor Claims and Claims function strategy. Lead forecasting and budgeting activity, setting and managing multi-year plans and … trading' performance, and regularly reporting progress and updates. Own the commercial performance of Motor Claims; track key metrics, generate insight, and take agile action to meet objectives and identify and prioritise performanceimprovement opportunities, collaborating across teams to secure resources and deliver results. Stay ahead of regulatory, market and competitor developments, assessing potential impacts and proactively … competitive advantage. Expertise in Motor Claims (Policyholder) is desirable but not essential. Proven experience in commercial strategy, ideally within financial services, insurance, consulting, or related sectors. Strong analytical and performance management skills, with the ability to translate complex data into actionable insights and inspiring communication. Exceptional commercial acumen, comfortable with the mechanics of the P&L and key drivers More ❯
hands-on analytics role focused on driving smarter decision-making across marketing, product, and customer experience teams. You'll work closely with stakeholders to uncover behavioural trends, improve digital performance, and develop data-led strategies that support business growth. Key Responsibilities: Analyse customer journeys, engagement patterns, and conversion funnels to identify opportunities for UX and performanceimprovement Support development of personalisation and recommendation engines Optimise paid traffic performance across channels like Google Ads and Shopping Deliver insights that enhance retention, loyalty, and repeat purchase behaviour Perform deep-dive analysis using large datasets (customer, product, marketing, transactional) Contribute to the creation of a Single Customer View across brands Collaborate with tech teams to ensure clean data More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom
TS Tech Americas, Inc
product built/shipped. Ensure equipment compliance with safety regulations/standards. Establish and execute action items to support business plan goals. Provide project progress reports to management. Administer performance reviews and set performanceimprovement requirements. Identify training requirements, obtain budget approval, and coordinate training. Support 5S activities. It is essential that associates be on-site in More ❯
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Newcastle Upon Tyne, Tyne And Wear, United Kingdom Hybrid / WFH Options
Deloitte LLP
Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
establish a regular cadence of operational reviews with your management including quality metrics, coding efficiencies, improvements, challenges, remediation needs Correlate, report, and drive the adoption of Process/Continuous Improvement initiatives Recruit & provide leadership, coaching & career planning for engineering talent Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome … obstacles Partner with Product Management to consult on solution feasibility and high-level effort estimation Make recommendation for technology adoption and framework improvement, analyzing trends, patterns and best practices for software Serve as the evangelist and custodian of technology, architecture, and product development practices Participate in the design & implementation of production cloud grade services supporting high availability Actively talent … manage your team providing career planning & performanceimprovement activities when needed Qualifications 5+ years of experience leading software engineers for product development Experience managing capitalized software processes Preferred: experience with managing teams' operational health by analyzing product teams' work distribution CapEx, Opex, Maintenance, Billable and OH Preferred: experience managing the organizational structure of teams as well as headcount More ❯
Maidenhead, Berkshire, United Kingdom Hybrid / WFH Options
PDI Technologies
establish a regular cadence of operational reviews with your management including quality metrics, coding efficiencies, improvements, challenges, remediation needs Correlate, report, and drive the adoption of Process/Continuous Improvement initiatives Recruit & provide leadership, coaching & career planning for engineering talent Be accountable for design decisions for new and existing application development, proactively escalating issues and seeking assistance to overcome … to consult on solution feasibility and high-level effort estimation Provide architectural guidance to your teams towards our PDI Cloud & Platform strategy Make recommendation for technology adoption and framework improvement, analyzing trends, patterns and best practices for software Serve as the evangelist and custodian of technology, architecture, and product development practices Participate in the design & implementation of production cloud … grade services supporting high availability Actively talent manage your team providing career planning & performanceimprovement activities when needed Qualifications 5+ years of experience leading software engineers for product development Experience managing capitalized software processes Preferred: experience with managing teams' operational health by analyzing product teams' work distribution CapEx, Opex, Maintenance, Billable and OH Preferred: experience managing the organizational More ❯
candidates should possess the following attributes: Strong organizational skills Excellent interpersonal skills and capacity to work effectively within a global team. Understands expectations and demonstrates personal accountability for keeping performance on track. Hands-on experience on large SAP Implementation programme. Strong understanding of Authorization Concepts for S/4 HANA, BW/4 HANA, SAP Analytics Cloud (SAC), SAP … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
candidates should possess the following attributes: Strong organizational skills Excellent interpersonal skills and capacity to work effectively within a global team. Understands expectations and demonstrates personal accountability for keeping performance on track. Hands-on experience on large SAP Implementation programme. Strong understanding of Authorization Concepts for S/4 HANA, BW/4 HANA, SAP Analytics Cloud (SAC), SAP … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
candidates should possess the following attributes: Strong organizational skills Excellent interpersonal skills and capacity to work effectively within a global team. Understands expectations and demonstrates personal accountability for keeping performance on track. Hands-on experience on large SAP Implementation programme. Strong understanding of Authorization Concepts for S/4 HANA, BW/4 HANA, SAP Analytics Cloud (SAC), SAP … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
candidates should possess the following attributes: Strong organizational skills Excellent interpersonal skills and capacity to work effectively within a global team. Understands expectations and demonstrates personal accountability for keeping performance on track. Hands-on experience on large SAP Implementation programme. Strong understanding of Authorization Concepts for S/4 HANA, BW/4 HANA, SAP Analytics Cloud (SAC), SAP … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performance management applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions Design … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performance management applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions Design … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Deloitte LLP
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performance management applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions Design … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deloitte LLP
define the Finance solution architecture roadmap Assess and recommend the best of breed Finance technology solutions to address client needs Combine industry insight with knowledge of core Finance and performance management applications, cloud adoption and digital enablers Understand the Finance processes, tooling and capabilities required to orchestrate Finance driven performance data Define the business case for solutions Design … Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view … of performanceimprovement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires More ❯