1 to 25 of 42 Performance Management Jobs in the Midlands

quality, and ensure opportunities are handed over effectively and maintain momentum through the early sales cycle. The role combines hands‐on operational leadership with performance management, coaching, reporting and continuous process improvement. KEY RESPONSIBILITIES Team Leadership & Development Lead, motivate and support a team of four BDEs, setting clear … expectations and creating a positive, high-performance culture. Hold regular one-to-ones, team meetings, coaching sessions and call reviews to strengthen capability, confidence and consistency. Provide timely, constructive feedback and recognise strong performance, while addressing performance or behavioural concerns appropriately. Support onboarding, induction and ongoing development ...

Systems Specialist you will be responsible for providing a service to projects that supports technology enabled control and integration of project planning, risk management, governance, reporting, cost management, and resource management to facilitate strong tangible delivery, investment and business decision making. As a member of a forward … objectives of the relevant Systems Manager to provide in depth technical capabilities, act as a knowledgeable collaborative interface with key stakeholders within the Project Management Office (PMO) such as Specialist Project Control and Cost Managers and the project delivery community (Project Manager, Engineers and supply chain) to ensure issues ...

deskside technicians while improving how technology supports employees across a multi-location organization. This is a highly visible leadership role that combines people management, process improvement, executive partnership, and technology planning. The ideal candidate is a strong people leader who can hold teams accountable, build trust with frontline technicians … What You’ll Be Doing Lead and develop a distributed team of deskside and office support technicians across multiple locations. Provide clear direction, coaching, performance management, and accountability for the support team. Conduct performance conversations and address employee performance issues directly and constructively. Serve ...

Support Manager Number of Subordinates 5 Job Summary/Goals The Application Support Team Leader is responsible for the day-to-day leadership and management of the Application Support Team at a local level, including 1-2-1s, coaching and performance management, local-level conflict resolution … local monitoring of interfaces and Cron tasks to help ensure these run smoothly, escalating issues to the Applications Support Manager as needed. Release Management: Ensure changes and enhancements are understood with data structures in place to deliver software updates and new features. System Configuration and Administration: Ensure effective system ...

motivate, and develop a team of engineers, technicians, and support staff. Allocate resources to meet customer turnaround times and service level agreements. Monitor workshop performance through goals, reporting on productivity, quality, and financial performance. Ensure compliance with all Health & Safety, environmental, and quality standards. Drive continuous improvement initiatives … closely with customers, suppliers, and internal departments to resolve issues and support our goals. Manage workshop equipment, tooling, and maintenance requirements. Support recruitment, training, performance management, and succession planning activities. Ensure accurate documentation, repair records, and quality control processes are maintained. The essential - you will have Experience ...

Cyber Security, Digital Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs … based at any National Highways office location across the UK, with some travel to attend team meetings. Responsible for the operational performance of one or more roadside technology types. For this role it will primarily be Speed Enforcements (HADECs). Analysing the performance, controlling the risks ...

Website Manager - SEO, UX, CRO & Digital Performance East Midlands | Office-Based | Commutable from Northampton, Milton Keynes, Rugby, Leicester, Kettering, Wellingborough, Bedford, Market Harborough, Daventry, Towcester, Corby and surrounding areas £Competitive Salary + Bonus + Benefits Drive Digital Growth for a Fast-Growing B2B Organisation An exciting opportunity has arisen … experienced Website Manager, SEO Manager, Digital Marketing Manager or Digital Performance professional to take ownership of a business-critical digital platform and drive measurable growth through improved search visibility, user experience, conversion rate optimisation (CRO), website performance and lead generation. This is a highly visible role within ...

involving maintenance of data within the SCADA system, and ensuring synchronisation of identifiers to enable interfaces to other systems. Primary duties include asset database management, network modelling, and display build, along with the coordination/implementation of system changes in accordance with National Grid Electricity Transmissions Digital Commissioning methodologies. … other systems across NGET to allow NGET to meet its legal and regulatory obligations. Support Change Authority Forum (CAF) and Area of Responsibility (AOR) management Support Policy and process updates Manage the resolution of real time asset databases, network model and display issues, working with control room staff ...

role ensures that Workplace initiatives are aligned to organisational strategy, governed appropriately and delivered to time, cost and quality. The role owns product performance measures, adoption outcomes and benefits realisation, using insight and feedback to continuously improve the end-user experience, simplify ways of working and ensure Workplace products … recovery and business continuity considerations. Governance, Risk & Financials (15%): Maintain appropriate governance for Workplace product change, including business cases, approvals, reporting, risk and issue management, dependency tracking, benefits realisation and financial oversight. Ensure product decisions align to architecture, security, change, assurance and service management processes. Support cost control ...

products, systems and materials meet required standards and are delivered with consistency and reliability. The role provides clear ownership, leadership and visibility of quality performance, acting as the primary point of accountability for quality outcomes and a key point of engagement for senior stakeholders on quality risks, issues … visibility of quality assurance across Advanced Sensing, ensuring products, systems and materials meet company and international standards Lead and develop the quality capability, including management of team members and evolution of the function as the business scales Own supplier quality across Tier 1 and Tier 2 suppliers, including audit ...

latest Defensive Monitoring technologies and trends. Maintain an up‐to‐date understanding of current threats and trends in cyber crime. Produce high quality management and operational reports within agreed SLAs. Constantly strive to tune and improve alerts, playbooks, and automations. Maintain regular written and verbal communication with customers, suppliers … with Microsoft Sentinel and Microsoft Defender (Defender for Endpoint, Defender for Identity, Defender for Cloud Apps), including deployment, configuration, and day‐to‐day operational management within an enterprise environment. Knowledge of SIEM and EDR/EPP technologies , with a particular focus on leveraging Microsoft Sentinel and Defender to deliver ...

stakeholders and technology teams, ensuring the platform delivers measurable business value while providing a seamless and intuitive user experience. This role combines strategic product management with hands‐on product ownership responsibilities in an agile environment. What You Will Be Doing Define and communicate the product vision, strategy and roadmap … solutions. Lead sprint planning, refinement sessions, reviews and product demonstrations. Ensure solutions meet user needs while balancing technical feasibility, scalability and compliance requirements. Stakeholder Management Build strong relationships with Business GTM, Sales, IT and Operations teams. Facilitate workshops to gather requirements, validate solutions and drive alignment across stakeholder groups. ...

working across data, finance, and insight, this role has responsibility for DARO’s CRM (Blackbaud CRM), associated technical systems/integrations, information management, insight & analysis, reporting, user support, and gift administration. The postholder is DARO’s systems lead, with responsibility for development and maintenance of the CRM and associated … from DARO's annual strategic plan are developed and implemented, building cross-DARO and University-wide relationships to share best practice. Systems and Information Management CRM ownership – Take overall accountability for DARO's systems (CRM, platforms, integrations), ensuring they are stable, secure, fit for purpose, and operationally effective, including ...

range of healthcare organisations. Actively identifying and progressing healthcare business development opportunities, as well as managing sales activities such as responding to RFPs, bid management, proposal writing and client presentations. Developing internal networks and maintaining excellent relationships with colleagues across KPMG, particularly across cyber, digital health, transformation, cloud, data … risk and public sector teams. Coaching and developing team members as part of our overall performance management process or on specific engagements, with a focus on building commercially confident, technically credible and sector-aware talent. Contributing to practice management, including training, knowledge management, thought leadership, propositions ...

Role As Head of Engineering – Advanced Sensing, you will lead the engineering function responsible for the development, delivery, and lifecycle management of ONYX Insight's hardware and sensing technologies. This role provides leadership across product development, hardware engineering, embedded software, product support and engineering processes, ensuring the business delivers … base. You will be responsible for translating product strategy and roadmap objectives into engineering execution, balancing innovation with operational excellence. Working closely with Product Management, Quality, Supply Chain, Monitoring, Delivery and Commercial teams, you will ensure products are developed, validated, released and supported in line with business objectives. ...

client is a UK business software company. The Senior Product Manager for Legal is responsible for leading the strategy, delivery, commercial performance, and continuous improvement of multiple products and workflows, with a specific focus on the billing and legal accounts side of the Legal portfolio. The role balances customer … Product Manager operates across multiple products, coordinating cross-product priorities, dependencies, investment decisions, roadmaps, and go-to-market execution while coaching and developing product management capability across the team. The role plays a critical leadership position in shaping product direction, driving adoption of AI-enabled practices, and influencing senior ...

SOTI is committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What … emerging technologies. Senior Manager, Professional Services Responsibilities Lead the Enterprise Services and Professional Services business EMEA. Business and commercial leadership: Own the commercial performance of the regional PS business, including PS revenue and bookings targets, delivery margin, and resource utilization. Own the commercial outcomes of the regional Enterprise Services ...

role where no two days are the same. You’ll spend time across customer sites, engaging face to face with your teams, supporting operational performance and helping create an environment where people feel informed, supported and able to do their best work. The role is an onsite role … deliver strong outcomes through their teams. Build trusted relationships with customers, partners and internal stakeholders, acting as a key point of contact for service performance, escalations and improvements. Use data, reporting and local insight to identify opportunities to improve service quality, efficiency and customer satisfaction. Take ownership of escalations ...

Director of Engineering Operations to join their senior leadership team in Worcester. The successful candidate will be responsible for leading and optimising the operational performance of the engineering function, ensuring the successful delivery of high-integrity software and firmware programmes while driving operational scalability, commercial performance and continued … business growth. Key Responsibilities: Lead the operational strategy and performance of the engineering function. Oversee the successful delivery of multiple concurrent engineering programmes and projects. Ensure projects achieve agreed quality, schedule, budget and client objectives. Lead resource forecasting, utilisation, capacity planning and project prioritisation. Establish and maintain effective delivery ...

EPOS, Apps, Kiosks and digital customer journeys. Utilise data and reporting to drive continuous business improvement. Support vendors and suppliers through governance and performance management processes. Use project and task management tools, including Monday.com, to manage initiatives and priorities. Health & Safety Comply with Compass Group Health & Safety … Understanding of data security and PCI compliance principles. Strong appreciation of customer experience and operational workflows. Skills Excellent communication and presentation skills. Strong stakeholder management skills. Commercial awareness. Problem-solving and analytical thinking. Ability to manage multiple priorities and projects. Strong influencing and relationship-building skills. What ...

champion of product strategy, market-fit, and long-term business value. Operating alongside the execution-focused Product Owner (who drives technical delivery and backlog management), the Product Manager is primarily externally and commercially focused. This role is responsible for identifying customer needs, market opportunities, and competitive trends to shape … segments and industries. Partner closely with Product Marketing, Sales, Support, and Customer Success to coordinate and execute successful, highly impactful product launches. Product Lifecycle & Performance Management Establish, monitor, and analyse business-level product performance metrics, system adoption, and user behavior analytics. Act as the commercial owner ...

lead the reliability engineering function for critical Screening applications supporting the EMEA region. The successful candidate will be accountable for ensuring the availability, scalability, performance, and security of business‐critical platforms while driving operational resilience and service excellence across a complex, cloud‐native technology landscape. As a key technical … Reliability Engineering, cloud operations, and modern software delivery practices with a passion for building high‐performing engineering teams. You will lead reliability strategies, incident management, automation initiatives, and continuous improvement efforts, while partnering closely with product, engineering, and business stakeholders to align technology outcomes with organisational objectives. This role ...

established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things … your people, and the remainder working directly with clients and internal stakeholders. You'll own the service desk from end to end including: Service performance, SLAs, capacity and ticket prioritisation Major incidents and escalations Customer satisfaction and retention Team performance, development and resource planning Service KPIs including CSAT ...

metre swells. Industrial drives need to come back online after a fault. DP (Dynamic Positioning) systems need to maintain redundancy class when a power management system trips. When those challenges land, the Service Engineering team is the technical authority that resolves them. As Senior Service Engineering Manager … retrofit projects spanning industrial, energy, and marine sectors globally. Key Responsibilities Lead and develop the Lead Engineer population — provide day-to-day direction, performance management, mentoring, and professional development for a team of Lead Engineers; support resource planning and workforce development, including identifying skills gaps and working with ...

approximately 10 support professionals, ensuring the delivery of an efficient, high-quality support service to our customers. You will oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands on with technical troubleshooting and customer issues. Working closely with customers … help ensure excellent customer experience. You would also be responsible for: Leading, coaching and developing a team of support professionals, including workload planning, performance management, regular one to ones, development discussions and holiday cover Managing support ticket queues, priorities, ageing cases and service levels, while acting ...