17 of 17 Performance Metrics Jobs in the West Midlands

from day one. A key part of the role will be working with VictoriaMetrics in a production environment, including configuration, optimisation, ingestion, retention and performance tuning. You will also work across streaming telemetry, Nagios, Grafana and wider observability tooling. This would suit someone with strong network monitoring experience … environment. Key Responsibilities: Design and deploy monitoring solutions across newly delivered network infrastructure. Configure, optimise and tune VictoriaMetrics for production network monitoring. Support metrics ingestion, retention, query performance and long-term platform reliability. Build streaming telemetry pipelines to provide real-time visibility across the network. Implement and manage ...

Performance Manager (Call Centre & Salesforce) Location: Redditch, Office based Salary: £40,000 We are seeking an experienced Performance Manager to join our client in Redditch. This role is ideal for someone with a strong background in call centre environments, who excels at analysing performance data and driving … continuous improvement. Key Responsibilities: Monitor and analyse performance metrics across all departments to identify trends and areas for improvement Extract and interpret data from Salesforce dashboards to support decision-making Lead performance improvement initiatives and support operational changes Work closely with management teams to optimise processes ...

/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First ...

significant impact in the utilities sector? Join us as a Transformation Manager! Our client is on a mission to optimize costs and elevate performance across the organization, and we need a dynamic Transformation Manager to drive this change. If you are passionate about strategic initiatives, vendor management, and process … cost optimization initiatives aimed at achieving $27M in savings over three years. Cost Analysis : Identify areas for cost reduction while ensuring service quality and performance remain uncompromised. Vendor Management: Collaborate with the Vendor Management team to negotiate favourable pricing, discounts, and terms with vendors and suppliers. Explore alternative solutions ...

leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. … fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including ...

leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. … fast-paced MSP environment Ensuring efficient handling of incidents, requests, and escalations Acting as an escalation point for complex technical issues Monitoring SLA performance and driving service improvement Coaching and mentoring engineers and team leaders Supporting process improvement and service maturity initiatives Working closely with wider technical teams including ...

long-term career development within a global business. What You Will Be Responsible For: You’ll support and enhance enterprise applications, ensuring stability, performance, and alignment with business requirements. ERP & Application Support Providing daily support for EMEAA ERP systems, including EFACS8, Sage 300, Sage 200, and Fourth Shift Supporting … definition through strong communication and internal consulting skills Continuous Improvement & Reporting Identifying opportunities to improve business processes and system efficiency Supporting the development of performance metrics across IT and business teams Participating in work prioritisation, estimation, and roadmap planning For This Role We Would Need You To Demonstrate ...

including digital, social, email, paid media and web Overseeing event marketing to elevate brand presence globally Supporting and executing media planning strategies, including campaign performance analysis and reporting Owning agency relationships Supporting events, webinars, and targeted outreach campaigns to engage key audiences Monitoring and managing marketing budgets, ensuring strong … performance tracking Using data and analytics to drive continuous improvement and inform decision-making THE PERSON: Experience in a Marketing Manager, Senior Marketing Executive, Digital Marketing Manager or similar role Proven experience within the Cyber Security space (essential) A strong track record in demand generation and campaign delivery ...

expert (SME) for service design best practice Collaborate with Solution Architects to assess risk, resilience, and security Drive service assurance , ensuring quality and performance standards are met Support major incident and problem resolution , working with key stakeholders to minimise service impact Own and evolve the Service Catalogue Work with … Service Owners to define and track KPIs and performance metrics What we’re looking for Essential Experience designing and transitioning services within an ITIL-based environment Strong understanding of service management, software lifecycle, release management, and risk management Ability to influence and engage stakeholders at all levels Strong ...

setup (flows, segments, data, deliverability, integrations) Identify quick wins and longer-term opportunities Build and optimise high-impact automated flows Improve segmentation, personalisation and performance Strengthen data quality and platform architecture Upskill the internal team and document best practices What You’ll Deliver Transformed Klaviyo into a clean, scalable … Platform Audit & Optimisation Conduct a full audit of the Klaviyo account (flows, segments, lists, templates, integrations, deliverability, data quality) Identify gaps, technical issues and performance opportunities Create a clear, prioritised roadmap of improvements Restructure the platform for scalability and ease of use Flow Build & Automation Build, rebuild and optimise ...

reduction in follow up appointments Provide training and ongoing support to embed new pathways and ways of working Lead account review meetings and deliver performance reporting on utilisation savings and opportunities for growth Recommend service improvements and coordinate with technical teams on system enhancements data requirements and new features … point of escalation for clients managing issues professionally and ensuring timely resolution. Takes a logical and data driven approach to performance metrics reporting and insight generation. Experience Essential Due to the anticipated pace of growth it is essential that the candidate is flexible and creative. Deep understanding ...

implemented and documented Lead, coach and guide other CST engineers and technicians Continuous Improvement & Quality Assurance Analyse trends acrosstickets, events, and sensor/system performance to identify recurring patterns and systemic weaknesses Drive initiatives to improve System uptime and reliability, Data quality, Installation and configuration standards along with recommend … VLANs, servers, virtualisation, storage Experience of diagnosing and resolving issues on complex integrated professional IT systems Ability to interpret system logs, data flows, and performance metrics Strong analytical mindset with the ability to track, record, diagnose and resolve complex technical issues and eliminating recurrence About You! Technically curious ...

support learner success. Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. Promote ...

completeness. Previous experience in technical support, application engineering, or a related role preferred. Familiarity with industrial or manufacturing environments is a plus. Key Performance Metrics Response and resolution times for technical inquiries. Customer satisfaction and feedback scores. Accuracy and completeness of documentation. Contribution to internal knowledge bases ...

Hamina. Perform RF analysis, channel planning, interference mitigation, and capacity optimisation. Troubleshoot complex Wi-Fi issues including: Authentication failures Roaming issues RF interference Performance degradation Coverage gaps Develop and maintain Low Level Designs (LLDs) for: Wireless LAN NAC solutions Enterprise connectivity services Create accurate Bills of Materials (BoMs … deployments Refresh initiatives Upgrade programmes Support Wi-Fi lifecycle management including: Hardware refresh Firmware/software upgrades Capacity planning Performance tuning Work closely with infrastructure, operations, and platform teams to gather requirements and deliver scalable wireless solutions. Support SD-WAN overlay connectivity initiatives and alternative connectivity technologies including ...

needs for customers * Identify profitable strategical solutions for customers * Identify commercial development opportunities and opportunities to lead upsell/cross-sell * Monitoring customers key performance metrics and taking actions to improve them To be successful in the position, you will likely be/have: * Experience and knowledge from ...

needs for customers* Identify profitable strategical solutions for customers* Identify commercial development opportunities and opportunities to lead upsell/cross-sell* Monitoring customers key performance metrics and taking actions to improve themTo be successful in the position, you will likely be/have:* Experience and knowledge from SaaS ...