back-office teams. You will act as the key escalation point for complex issues, working closely with development, infrastructure, and trading support groups to resolve problems quickly and effectively. Proactivemonitoring, incident management, and continuous improvement will sit at the heart of your role. Key Responsibilities Manage and mentor a team of Desktop Support Analysts, driving best practice … endpoint infrastructure challenges Collaborate with engineering teams on automation, scripting, and tooling improvements Oversee vendor relationships and guide technology strategy to align with business needs Drive root cause analysis, proactivemonitoring, and resilience planning to minimise disruption What You’ll Bring Proven experience in leading or mentoring technical support teams in high-pressure environments Expert knowledge of Windows More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactivemonitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous … improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and support business continuity. Consistently represent calm professionalism to clients while inspiring high standards within the team, clearly communicating technical issues and resolutions to both technical and non-technical audiences. Must-Have Experience Proven track record in … to-end project lifecycle ownership: from scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactivemonitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure More ❯
maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactivemonitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous … improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and support business continuity. Consistently represent calm professionalism to clients while inspiring high standards within the team, clearly communicating technical issues and resolutions to both technical and non-technical audiences. Must-Have Experience Proven track record in … to-end project lifecycle ownership: from scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactivemonitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure More ❯
Cheltenham, Gloucestershire, South West, United Kingdom
LM RECRUITMENT SOLUTIONS LTD
maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware, mirroring, device integrity). Lead the adoption of proactivemonitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous … improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity and support business continuity. Consistently represent calm professionalism to clients while inspiring high standards within the team, clearly communicating technical issues and resolutions to both technical and non-technical audiences. Must-Have Experience Proven track record in … to-end project lifecycle ownership: from scoping through to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactivemonitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure More ❯
project work, with some limited BAU work as well. They are looking for an Infrastructure Engineer with an interest in using automation tools to streamline infrastructure deployment, management and monitoring, combined with a background in administering and building new IT infrastructures and improvements in IT systems from previous projects is going to be vital for this role. Any background … Datacentre relocation or migration would be useful as well in this role Role Responsibilities: Infrastructure: Maintain and enhance IT infrastructure, including VMware ESXi, Microsoft Windows Server environments, and Network Monitoring and networking components. There is some minimal work supporting AWS/Linux server infrastructure as well. Ensure system reliability, scalability, and performance through proactivemonitoring and automation. … streamline infrastructure deployment, management, and monitoring. Implement and optimize automation tools such as Azure DevOps (or other CI/CD pipelines), Terraform, Node-Red, and Packer. Deploy and manage monitoring tools (Zabbix, SolarWinds SentryOne, and other network/database monitoring solutions). Ensure secure cloud infrastructure management across Azure and AWS environments. Experience & Skills: It will be useful More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
The Channel Recruiter
requests, and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don’t need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established … bring that positive impact home. What You’ll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and proactivemonitoring activities. More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
work for this role are Monday - Sunday - 4 on 4 off - 7pm - 7am. Key Responsibilities as a Cloud Operations Engineer: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactivemonitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage solutions. Create and maintain scripts (e.g., PowerShell … Experience and Knowledge: Knowledge of Azure Monitor and Microsoft 365 administration. Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies. Experience using Tanium, Okta and Netskope. Experience monitoring and maintaining mission-critical infrastructures. Basic scripting knowledge (PowerShell). Excellent communication, troubleshooting, and documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure More ❯
Jam Management Consultancy Limited T/A JAM RECRUITMENT
on support for operational issues and ensure platform reliability. Continuous Improvement & Automation Automate workflows to reduce manual intervention and increase efficiency. Contribute to infrastructure-as-code and DevOps pipelines. Monitoring, Observability & Security Develop proactivemonitoring strategies and support security best practices. Participate in incident response, threat simulation, and operational runbooks. Troubleshooting & Collaboration Provide 3rd line support, collaborating … operating systems, cloud technologies, and hardware. Strong scripting/automation skills (PowerShell, Python). Understanding of containerisation/orchestration (Docker, Kubernetes). Excellent troubleshooting and communication skills. Security and monitoring knowledge desirable. More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
manage governance, compliance, and security policies across cloud estates. Execute backup, disaster recovery, and business continuity procedures. Systems Management & Optimisation: Maintain and troubleshoot Azure and hybrid cloud environments. Perform proactivemonitoring, incident response, and root cause analysis of mission-critical systems. Configure, optimise, and secure servers, virtual machines, networking, and storage solutions. Create and maintain scripts (e.g., PowerShell … Windows Server environments and Active Directory (on-prem & Azure AD). Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing). Experience using Tanium, Okta and Netskope. Experience with monitoring tools (Azure Monitor, Log Analytics, Application Insights). Strong PowerShell scripting and automation skills. Proven ability to troubleshoot complex issues in multi-tenant, hybrid environments. Excellent communication, documentation, and More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Hays
resilience, cost-effectiveness, and future scalability. Oversee the integration of VOIP with core network, data centre, and security infrastructures. Ensure high availability and optimal performance of VOIP services through proactivemonitoring, capacity planning, and fault resolution. Develop and maintain disaster recovery strategies for voice systems, minimising downtime and ensuring business continuity. Produce and maintain high- and low-level … voice systems to modern SIP/Cloud solutions. Enterprise networking knowledge (Cisco, Aruba, Fortinet) and experience integrating voice across LAN/WAN and firewalls. Skilled in network and voice monitoring tools (SolarWinds, PRTG, Prime Infrastructure). Strong stakeholder management and vendor relationship skills. Ability to lead large-scale technical projects with minimal supervision. Qualifications & Certifications (Desirable): Cisco Certified Network More ❯
Reigate, Surrey, England, United Kingdom Hybrid / WFH Options
esure Group
Stay up to date with emerging technologies and industry trends, sharing knowledge across company communities to embed SRE best practice. Drive continual improvement by automating manual processes and optimising monitoring systems to achieve full estate coverage. Lead initiatives to improve availability, performance, and scalability through proactivemonitoring, capacity planning, and ongoing maintenance. Collaborate with development squads to … embed monitoring, reliability, and scalability best practices within the development lifecycle. Represent the SRE team in stakeholder engagements, providing progress updates, managing expectations, and addressing concerns. Operate as a primary contact for pressing issues, employing technical skills to solve complex problems rapidly in coordination with other teams. Participate in out-of-hours on-call or standby duties when required. … Qualifications What we’d love you to bring: Deep experience of AWS (particularly EC2, EKS, Lambda, S3, IAM, etc) Monitoring/alerting tools (for example we use Grafana, Prometheus, Loki, CloudWatch and Dynatrace) SME on monitoring best practices for a variety of different platforms and technologies Docker and Kubernetes Git/Gitlab Jenkins/CI/CD/ More ❯
Gateshead, Tyne and Wear, England, United Kingdom Hybrid / WFH Options
Simpson Judge Ltd
migrations, hybrid deployments and installations* Troubleshooting across desktop, server, cloud and virtual environments (Hyper-V, VMware)* Acting as a trusted advisor to clients, translating tech into business outcomes* Proactively monitoring systems, managing SLAs, and keeping documentation sharp* Collaborating with vendors, internal teams and stakeholders to resolve issues* Getting involved in maintenance, incident response and occasional 24/7 supportMust More ❯
Strong skills in scripting languages (e.g., Python, Bash) to automate repetitive tasks and knowledge of configuration management tools (e.g., Ansible, Puppet, Chef). Expertise in setting up and maintaining monitoring systems (e.g., Prometheus, Grafana). Some other highly valued skills may include: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of containerization and orchestration tools (e.g. … practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactivemonitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts … to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure More ❯
Strong skills in scripting languages (e.g., Python, Bash) to automate repetitive tasks and knowledge of configuration management tools (e.g., Ansible, Puppet, Chef). Expertise in setting up and maintaining monitoring systems (e.g., Prometheus, Grafana). Some other highly valued skills may include: Experience with cloud platforms (e.g., AWS, Azure, Google Cloud). Knowledge of containerization and orchestration tools (e.g. … practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. Accountabilities Availability, performance, and scalability of systems and services through proactivemonitoring, maintenance, and capacity planning. Resolution, analysis and response to system outages and disruptions, and implement measures to prevent similar incidents from recurring. Development of tools and scripts … to automate operational processes, reducing manual workload, increasing efficiency, and improving system resilience. Monitoring and optimisation of system performance and resource usage, identify and address bottlenecks, and implement best practices for performance tuning. Collaboration with development teams to integrate best practices for reliability, scalability, and performance into the software development lifecycle, and work closely with other teams to ensure More ❯
Bromsgrove, Worcestershire, England, United Kingdom Hybrid / WFH Options
Klipboard
service requests raised through our Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and Remote Desktop Services. Respond to monitoring alerts for Microsoft Azure IaaS/PaaS/SaaS services, network connectivity, and Microsoft 365 services to proactively address potential issues. Investigate and resolve security alerts for Microsoft … Review, install, and test security and application updates, leveraging automation to maintain and improve customer environments. Ensure the operational integrity, performance, and security of customer cloud-based services through proactivemonitoring and expertise. Collaborate with customers and internal teams to implement migrations and deliver solutions tailored to customer requirements. Maintain regular communication with customers via Service Desk tools More ❯
Hull, North Humberside, North East, United Kingdom
AWD Online
will support the development and delivery of the IT strategy, driving innovation and ensuring technology underpins operational efficiency. With a strong focus on service quality, the role will require proactivemonitoring of systems, oversight of network performance, and the implementation of robust security and recovery measures to minimise downtime and risk. As the Senior IT Support Engineer/… Leadership : Manage the daily tasks of the IT Technician, offering support, feedback, and promoting professional development Infrastructure Management : Ensure optimal performance of servers, networks, and related systems while proactively monitoring to prevent downtime Security Oversight : Maintain and monitor firewalls, antivirus, and web filtering to safeguard systems Software & Licensing : Oversee software distribution, updates, and ensure licensing compliance Backup & Recovery : Implement More ❯
will support the development and delivery of the IT strategy, driving innovation and ensuring technology underpins operational efficiency. With a strong focus on service quality, the role will require proactivemonitoring of systems, oversight of network performance, and the implementation of robust security and recovery measures to minimise downtime and risk. As the Senior IT Support Engineer/… Leadership : Manage the daily tasks of the IT Technician, offering support, feedback, and promoting professional development Infrastructure Management : Ensure optimal performance of servers, networks, and related systems while proactively monitoring to prevent downtime Security Oversight : Maintain and monitor firewalls, antivirus, and web filtering to safeguard systems Software & Licensing : Oversee software distribution, updates, and ensure licensing compliance Backup & Recovery : Implement More ❯
platforms and orchestration (e.g., Kubernetes, OpenShift), databases, and applications Manage environments and support CI/CD pipelines using Infrastructure as Code Improve observability using tools such as Dynatrace, ensuring proactivemonitoring and alerting Lead and contribute to post-mortems to identify and implement long-term fixes aligning with organisations long term objectives Troubleshoot complex issues across the platform More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactivemonitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are More ❯
Bedford, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Service Care Solutions - Housing
IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills – able to resolve issues independently and collaboratively Excellent communication skills with both technical and non-technical users Organised, proactive, and able to prioritise a varied workload Previous contribution to IT projects (desirable) If you are interested in this position and meet the above criteria, please send your CV More ❯
Location: Corsham & occasional visits to Portsmouth Employment Type: Contract Salary Range: Up to 600 per day via an approved umbrella company Role Overview We are seeking a skilled and proactive Level 2-3 Platform Engineer to support the installation, configuration, and maintenance of hardware and software systems used in test and reference environments. These environments directly support deployed live More ❯