12 of 12 Problem Management Jobs in the Midlands

hands-on experience implementing integrated automation solutions using a broad range of DevOps toolsets. Expertise in Infrastructure as Code tools, such as Terraform is preferred. Expertise with code repository management, code merge and quality checks, continuous integration, and automated deployment and management using Ansible, Jenkins, and Git. Knowledge of Docker, Kubernetes, Puppet, Chef, Maven, Ant, Ivy, and UrbanCode … would be advantageous. Experience in DevSecOps, including secret management, tools integration to harden the baseline, and privilege management. Associate-level cloud certification in Azure or AWS. Hands-on experience in Azure and AWS cloud technologies, including compute, networking, storage, and security services. Expertise in designing and implementing continuous delivery and/or DevOps solutions across cloud-native and hybrid … environment, aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that More ❯

quality support. Collaborate with clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven … OSPF, BGP, EIGRP), and network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able to explain technical issues to More ❯

Leidos is seeking an experienced Database Administrator (DBA) to be part of a team supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, while collaborating with cross-functional … backups to allow for efficient data recovery in the event of system failures. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring scalability. Upgrades & Patch Management … and execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security information and event management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain and orchestrate manual failover and failback procedures to maintain uptime. Automation & Scripting: Develop scripts using SQL More ❯

Experience with Cabling/Ethernet/RJ45/Cat6 is highly desirable Microsoft 365 Google Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT More ❯

work-life balance of colleagues. Job description Job responsibilities Design and application of a comprehensive range of procedures for security, recovery, and restart (including from disaster) and incident/problem control. Responsibility for upgrades, patching, operation, control, maintenance and effective use of the non-critical voice and data applications. Guaranteeing integrity and confidentiality of information delivered to and sent … normal system working to the new revised arrangements. Ability to supervise nominated resource to deliver agreed objectives to ensure projects and tasks are delivered successfully and on time. Supplier Management Assisting the Telecoms Manager in obtaining and evaluating offers from suppliers of equipment, software, transmission services and other services for communications networks. Monitoring and reviewing performance, capability, availability and … exceptional incidents and proposing and implementing improvements. Assisting in negotiating and reviewing contracts and SLAs with key suppliers. Liaising with suppliers technical personnel for problem resolution in the event of service or component failure. Where the service is provided by an external supplier, review the contract to provide the agreed service level, establish problem resolution procedures and define More ❯

Systems Architect, IT, HR, Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create … and troubleshooting for ResourceLink and Compensate-related issues Ensure data integrity, security, and compliance with GDPR and payroll regulations. Integrate ResourceLink with other enterprise systems (e.g. Soluss bespoke workshop management system, MS Fabric, Power Automate) Analyse risks and implications associated with system changes, upgrades or integrations Collaborate with the Cyber Security Operations Manager to identify, mitigate and communicate data … proficiency in using the ZIP API suite Familiarity with ZIP and its integration with ResourceLink in a hybrid environment Excellent interpersonal skills, including strong relationship building and senior stakeholder management ability (e.g., able to translate and tailor complex or technical information to meet the appropriate audience) Up-to-date awareness of data protection regulations and payroll legislation Who are More ❯

experience + tasks will include: Proven experience Broadband with FTTH, FTTX, Fixed wireless access, Routing, Switching, CCNP & Above certifications. Proven experience in a NOC, Service Operations, or similar network management environment. Strong technical knowledge of IP networking, FTTP, and fixed wireless access networks. Demonstrated leadership and people management skills, ideally with experience leading distributed or offshore teams. Experience … with monitoring platforms, ticketing systems and incident management tools. Certificates/Qualifications: Essential: experience working within an ISP or carrier environment NOC Desirable: C CNA or equivalent vendor certification. Responsibilities: Team Leadership & Management: Lead, coach and develop a team of 3 in-country and 4 offshore NOC engineers. Set clear objectives, performance metrics and ensure regular feedback and … reviews. Incident & Problem Management: Oversee 24/7 incident detection, response and resolution across FTTP and FWA services. Operational Excellence: Maintain NOC procedures, playbooks and SLAs and ensure adherence to them. More ❯

capabilities using the SAS Platform (including IDP) and aligned with approved Enterprise Architecture (EA) patterns. Key Responsibilities As a Data Architect, you will: Design, support and guide the upgrade, management, and archiving of data in line with data policies. Define and maintain data technology architecture, covering metadata, integration, BI, and data warehousing. Support and contribute to data dictionaries and … data models Align data architecture to business problems and enterprise-wide standards 🔸 Data Governance & Standards Ensure compliance with data policies Develop, assess and enforce data standards 🔸 Data Integration & Metadata Management Perform impact analysis for data and system integration Maintain accurate metadata repositories 🔸 Data Analysis & Communication Perform data profiling and analysis of source systems Present insights clearly to technical and … non-technical stakeholders Create visualisations and basic presentations 🔸 Strategic Thinking & Innovation Support planning with a strategic lens Stay informed of new tools and innovative approaches to data 🔸 Problem Management Investigate data issues, identify patterns and implement remedies More ❯

capabilities using the SAS Platform (including IDP) and aligned with approved Enterprise Architecture (EA) patterns. Key Responsibilities As a Data Architect, you will: Design, support and guide the upgrade, management, and archiving of data in line with data policies. Define and maintain data technology architecture, covering metadata, integration, BI, and data warehousing. Support and contribute to data dictionaries and … data models Align data architecture to business problems and enterprise-wide standards 🔸 Data Governance & Standards Ensure compliance with data policies Develop, assess and enforce data standards 🔸 Data Integration & Metadata Management Perform impact analysis for data and system integration Maintain accurate metadata repositories 🔸 Data Analysis & Communication Perform data profiling and analysis of source systems Present insights clearly to technical and … non-technical stakeholders Create visualisations and basic presentations 🔸 Strategic Thinking & Innovation Support planning with a strategic lens Stay informed of new tools and innovative approaches to data 🔸 Problem Management Investigate data issues, identify patterns and implement remedies More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: * design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy * provide input into data dictionaries * define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: * develop data standards for a specific component * analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: * work with metadata repositories to complete complex tasks such as data and systems integration impact analysis * maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: * initiate and monitor actions to investigate patterns and trends to resolve problems * effectively consult specialists where required * determine the appropriate remedy and assist with its implementation * determine preventative measures Strategic thinking Level: awareness You can: * explain the strategic context of your work and why it is important * support strategic More ❯

to fulfil the strategic data needs of the organisation, as defined by chief data architects. At this role level, you will: design, support and provide guidance for the upgrade, management, decommission and archive of data in compliance with data policy provide input into data dictionaries define and maintain the data technology architecture, including metadata, integration and business intelligence or … Level: working You can: develop data standards for a specific component analyse where data standards have been applied or breached, and undertake an impact analysis of that breach Metadata management Level: working You can: work with metadata repositories to complete complex tasks such as data and systems integration impact analysis maintain a repository to ensure information remains accurate and … up to date Problem management Level: working You can: initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required determine the appropriate remedy and assist with its implementation determine preventative measures Strategic thinking Level: awareness You can: explain the strategic context of your work and why it is important support strategic More ❯

promoting best practices and continuous improvement. Collaboration & Communication : Skilled in working with cross-functional teams including Product Owners, Architects, Designers, and Testers to deliver user-focused, policy-aligned solutions. Problem Solving & Modernisation : Capable of analysing complex systems, modernising legacy applications, and ensuring service continuity through effective incident and problem management. Delivery. Work. Projects. In this role, you'll More ❯