16 of 16 Problem Management Jobs in the North of England

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion ...

work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security … regions/time zones Must-Have Experience 8–12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking ...

improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which an apprentice … Saturday, 31st January 2026 Start Date Monday, 14th September 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English GCSE, grade ...

requesting for candidates local to Bradford/Leeds and who has max 2 hrs travel time. Job Type: Permanent Key Responsibilities Client & Stakeholder Management · Serve as the primary onsite client representative for the End Client. · Build trusted relationships with senior client stakeholders, IT leadership teams, and business sponsors. · Facilitate … across development, modernization, cloud, data, and digital portfolios. · Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS/Support Engagement Management · Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support ...

Application Maintenance & Support (AMS) engagements, and enterprise‐level program governance. Strong communication, leadership presence, and high client empathy are essential. Key Responsibilities: Client & Stakeholder Management: · Serve as the primary onsite Hexaware representative for the Yorkshire Water account. · Build trusted relationships with senior client stakeholders, IT leadership teams, and business … across development, modernization, cloud, data, and digital portfolios. · Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution. AMS/Support Engagement Management · Govern ongoing AMS work covering application support, incident management, problem management, and enhancements. · Drive continuous improvement, automation, and efficiency within support ...

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

with commercial strategy, driving contractor performance and procurement delivery. What you'll be doing Leadership of a specific spend category team, comprising a market management, sourcing delivery, and supplier collaboration capability. Responsible for building influential relationships with relevant business stakeholders through the implementation of the full business partnering model. … external market benchmark assessments, reflected in the integrated market strategies, to include competitor market watch assessments, market trend analysis, market dynamics and innovation. Active management of business compliance to the Procurement Policy specific to spend category, whilst ensuring workload management & prioritisation and agile working methodologies are adopted ...

associated technology stack across all development, testing and business critical production environments, including on call. Develop, maintain and provide IT capacity and performance management services across the associated technology stack. Installation, administration and support of all relevant systems. Provide appropriate consultancy services to other business users. … systems can be recovered as required. Plan and support the processing of all batch processing, data imports and exports. Provide effective incident and problem diagnosis and resolution utilising other internal and external support teams when required. Assist with regular capacity planning, performance measurement and tuning tasks liaising with other ...

functions This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. You must have hands-on experience with: Customer portals Case management Omnichannel experiences End-to-end customer journey ...

/Android tablets. • Support deployments using tools such as: o Microsoft System Center Configuration Manager (SCCM) o Windows Deployment Services (WDS) o Mobile Device Management (MDM) solutions • Note: Escalate enterprise deployment failures to L2 support. 3. Active Directory & Identity Management • Perform basic AD tasks: o Password resets … analyzers Certifications Required (or to be acquired during employment): • CompTIA A+ (or equivalent) • Basic knowledge of ITIL processes: o Incident, Change, and Problem Management o Service Requests o Buffer/spare stock management • Site-specific certifications may be required during induction. Competency Requirements: • Effective verbal and written ...

Exchange and automate with PowerShell. Own escalations from 1st line and resolve complex incidents fast. Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit and coordinate suppliers for openings and closures. Provision and configure devices at scale using Intune … colleagues. Strong troubleshooting skills with Intune, Azure AD, M365, Teams, SharePoint and Exchange, plus networking (Meraki/Cisco) and monitoring tools like LogicMonitor. Problem-solving experience within a Service Desk environment that operates within an ITIL framework. A Microsoft Fundamentals certification such ...

troubleshooting, and large-scale configuration and deployment activities, ensuring stability, security, and optimal use of M365 Copilot services across the organisation. Key Responsibilities Incident & Problem Management Provide 3rd/4th Line support for complex Microsoft 365 Copilot incidents and multi-user escalations. Triage and resolve issues related … Teams Group Policy Objects (GPOs) End-user experience and performance tools (eg Aternity) Implement configuration, policy, and security changes as part of incident and problem resolution. Support mass deployments and tenant-wide changes with minimal business disruption. Observability & Monitoring Leverage monitoring and observability tools to proactively identify and respond ...

M365 Copilot across HSBCs tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities Incident & Problem Management Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...

Operational Support for M365 Copilot. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities: Incident & Problem Management: Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...

Copilot across Client's tenant. Providing incident response via complex troubleshooting, policy/configuration changes and mass deployments throughout the organisation. Key Responsibilities: Incident & Problem Management: Triage and resolve complex M365 escalations/Multi User Incidents (usage, access errors, unexpected results). Root cause analysis across M365 Admin ...