1 to 25 of 44 Problem Management Jobs in the North of England

of potential technology innovations and, where approved, assisting their implementation; Supporting the department's ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their optimum performance, availability to IT users … and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff … development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by the DIGITAL Operational Management Team. More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

high performing IT support team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This role is ideal for professionals … operations in line with ITIL, ISO27001, and other relevant frameworks. Monitor performance through KPIs and metrics, identifying improvement areas and coaching team members to meet targets. Own the service management framework including incident, request, problem, and change management processes. Analyse service desk data to ensure SLAs are consistently achieved or exceeded. Champion the IT service brand through … proactive communication, stakeholder engagement, and customer feedback initiatives. Drive continuous service improvement and take ownership of problem management and escalation processes. Ensure team training aligns with evolving service requirements and technology trends. Service Desk Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management More ❯

Head of Process Management/ITIL Process Manager Leeds area, Hybrid role – As Head of Process Management/ITIL Process Manager you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful Head of Process Management/ITIL Process Manager will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As Head of Process Management/ITIL Process Manager you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as Head of … Process Management/ITIL Process Manager would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

The Head of Incident & Problem is a key role within the D&T Service Management organisation, to elevate the service experience for Colleagues and Stores by optimising the Incident and Problem practices. This role is instrumental in continuously improving operational stability and is accountable for the performance and continuous improvement of the practices. As Practice Owner you … cause analysis, accelerating resolution, improving operational efficiency, communication and customer satisfaction. What You'll do Your key accountabilities will include: Develop and define the strategic roadmap for Incident and Problem Management practices, focusing on incident reduction, incident prevention, reduced repeat incidents, increased availability, efficiency and accelerated resolution. Lead a team of Incident and Problem Performance Managers to … continuously improve and optimise the effectiveness of the Incident and Problem Practices. Lead a Major Incident Management Lead to ensure that the 24/7 Major Incident Management Team is highly effective. Manage Incident and Problem performance, proactively addressing risks and issues with stakeholders such as the Service Desk Provider and engineering teams. Foster a culture More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate with respective teams for closures. Good understanding around change management and controls. Good understanding of problem management and driving those to closure along with driving Post incident review meetings. More ❯

ITIL Process Manager/Head of Process Management Leeds area, Hybrid role – As ITIL Process Manager/Head of Process Management you will be responsible for leading Knowledge Management, Problem Management, Change Management, Release Management & Service Asset and Configuration Management. Successful ITIL Process Manager/Head of Process Management will be responsible … for collaborating with Service Desk Managers to deliver and manage a fully integrated ITIL best practice Framework. As ITIL Process Manager/Head of Process Management you should act as lead for Service Integration in a multi tower environment to define, develop, implement, adopt, and optimise process across all Service Towers within the SIAM model. Ideally as ITIL Process … Manager/Head of Process Management would have ITIL Managing Professional (MP) or ITIL Strategic Leader (SP) certification and previous experience within the same sort of role with strong line management. As you’ll be collaborating with cross-functional teams and stakeholders, excellent communication is a must and organisational skills and have the ability clearly explain technical concepts clearly More ❯

Service Desk Manager - ITIL - Liverpool Service Desk Manager with proficient experience in leading a team of IT service desk analysts, ITIL/another service management framework and improving the Service Desk function is required by a leading firm in central Liverpool. They are looking for a proven Service Desk Manager who has experience in pushing through change, by identifying … from home. Essential Skills Required: Experience in managing a Service desk/IT helpdesk team Working with external customers within service delivery/service desk Proven experience in change management in a Service Desk/Service Delivery, and a track record of improving the Service Desk function ITIL experience or another service management framework is a must A … good understanding of incident, problem, change, and release management processes. The ability to drive the best Service and have a passion for IT technology The ability to identify process improvement and areas that are inefficient or need upgrading Excellent communication, people and stakeholder management skills, somebody who can drive through change and improvements across a Service Desk More ❯

procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA Lead … and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support contacts … when required to support problem resolution. Undertake regular housekeeping of the environments to ensure they perform to their optimal levels. Carry out refreshes of the test databases in accordance with testing/project requirements. Undertake system and database administration duties as required, including out of hours tasks where required. Carry out regular disaster recovery activities with other Technology teams. More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you’ll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. For further information, please apply online and I More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you’ll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £500-600 per day. This contract is inside IR35. For further information, please apply online and I More ❯

responsible for the delivery and maintenance of corporate and clinical applications to support safe and effective patient care whilst delivering the digital strategy. We are looking for highly motivated problem solver who thrives under pressure and has a passion for customer service. You will provide second line support of clinical applications including, incident management, request fulfilment, problem management, monitoring, change & release management and decommissioning. The role is full time, permanent at 37.5 hours per week. The role offers hybrid working, following a trial period of 3 months. Candidates must be able to attend the office 50% of the time.The ability to participate in an on-call service is essential . Applicants must be within … and resolve issues and requests. Assist in the testing of new functionality and updates. Document support activities Maintain documentation including standard operating procedures. Participate in application upgrades and change management processes. About us At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of More ❯

IT support service for colleagues based at our London office, and manage system improvement activities and upgrades related to the share-dealing solution. What does the job involve? Line Management, including mentoring and coaching of the support team members Attendance and input into Change Meetings. Taking ownership of changes raised within the team. Ensuring consistent achievement of Incident and … Service Request SLAs Oversight and delivery of Service Improvement initiatives Serving as an escalation point for operational colleagues within the Manchester office Involvement in management of application and hosting suppliers Owning Problem Management and root cause analysis within the application support team. Management of Major Incidents and the associated actions, within your area. Management of … business and supplier requirements Ownership and delivery of small IT improvement and upgrade projects Establishing and maintaining strong relationships with internal stakeholders. Competence, Knowledge and Skills Competence Excellent personal management and organisation skills Excellent communication skills, both verbal and written An analytical mind-set and technical ability Ambitious and driven to exceed expectations Self-starting and able to work More ❯

Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the … service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the … service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring … hardware and software Support users with email, Office 365, Active Directory, VPN, and other applications Provide basic network troubleshooting (e.g. Wi-Fi, connectivity issues, printer configuration). User Account Management; create, modify, and disable user accounts in Active Directory, Office 365, and other systems Reset passwords and troubleshoot login/authentication issues Monitoring & Incident Reporting Monitor client systems and More ❯

and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end-to-end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical or Major Incidents occur … quickly as possible., Summary The Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review, in addition this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and highly effective response when Critical … environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a clear understanding of how these More ❯

Practice Group/Department: Integrations/Development & Data Management Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know … sharing new technologies Ability to work within a team and share knowledge Ability to collaborate within and across teams of different technical knowledge to support delivery to end users Problem-solving skills, including debugging skills, and the ability to recognize and solve repetitive problems and root cause analysis Ability to describe business use cases, data sources, management concepts … and analytical approaches Experience/Skills Experience in data management disciplines, including data integration, modeling, optimisation, data quality and Master Data Management Excellent business acumen and interpersonal skills; able to work across business lines at all levels to influence and effect change to achieve common goals. Proficiency in the design and implementation of modern data architectures (ideally Azure More ❯

and manage incidents using ticketing and knowledge systems. Diagnose and resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support … technical support environment. Hands-on capability with Microsoft Desktop OS, end-user troubleshooting & diagnostics. Working understanding of Microsoft 365, SharePoint, mailbox provisioning and support. Basic Active Directory administration: user management, permissions, and access. Knowledge of incident and problem management approaches and tooling. Familiar with ITSM platforms, CMDB and knowledge management tools. Awareness of security best practice More ❯

and manage incidents using ticketing and knowledge systems. Diagnose and resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support … technical support environment. Hands-on capability with Microsoft Desktop OS, end-user troubleshooting & diagnostics. Working understanding of Microsoft 365, SharePoint, mailbox provisioning and support. Basic Active Directory administration: user management, permissions, and access. Knowledge of incident and problem management approaches and tooling. Familiar with ITSM platforms, CMDB and knowledge management tools. Awareness of security best practice More ❯

and manage incidents using ticketing and knowledge systems. Diagnose and resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support … technical support environment. Hands-on capability with Microsoft Desktop OS, end-user troubleshooting & diagnostics. Working understanding of Microsoft 365, SharePoint, mailbox provisioning and support. Basic Active Directory administration: user management, permissions, and access. Knowledge of incident and problem management approaches and tooling. Familiar with ITSM platforms, CMDB and knowledge management tools. Awareness of security best practice More ❯

solutions. Ensure systems and services are reliable, secure, and aligned with business objectives. Manage and maintain a hybrid datacentre and multicloud (Azure/AWS) environment. Oversee incident, change, and problem management following ITIL best practices. Drive continuous improvement initiatives to enhance performance and efficiency. Partner with suppliers and vendors to ensure best-in-class service delivery. Support business … continuity and disaster recovery planning and execution. Monitor and manage system security, vulnerabilities, and compliance. 🏡 Skills & Experience Required Strong team leadership and management skills. Extensive knowledge of public cloud solutions (Azure/AWS). Broad understanding of SaaS services such as Office 365. ITIL experience or qualifications. Proven experience managing medium to large-scale IT projects. Excellent communication, analytical … decision-making skills. Strong Microsoft stack knowledge: Exchange, Active Directory, IIS, Networking, Windows Server 2019+, PowerShell. AWS Associate (or higher) or Azure equivalent certification advantageous. Practical experience with vulnerability management and IT governance. Beyond technical expertise, we’re looking for someone curious, proactive, and eager to grow. At Awaze, learning never stops, whether it’s mastering new software, attending More ❯