1 to 25 of 28 Problem Management Jobs in the North of England

issues and service requests from staff referred by End User Services Team, providing assistance and advice as required, through effective, customer focused incident resolution, problem management and service request fulfilment. These enquiries often require non-standard solutions in terms of a Trust developed application or interface to facilitate … those services, whether they are internal or external to the Trust. The post holder plays a key role in the following ITIL service management processes: - Incident management Problem management Change management Release and deployment management Validation and testing Knowledge management Transition planning ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder communications and ensure actions are tracked through to resolution. Collaborating with technical and service teams, you'll identify recurring issues, contribute to root cause analysis, support Change Advisory Board (CAB) activities and help drive ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role is for the second … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

Senior Manager - Major Incident & Service Delivery (ITSM) Location: Manchester Contract: Permanent We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always-on environment. This is a high-impact leadership role … while driving long-term service stability, performance and operational excellence across a multi-supplier technology landscape. What you'll be doing Leading Major Incident, Problem Management and Service Reporting across the organisation Acting as the incident commander for high-severity incidents , driving rapid resolution and minimising customer impact ...

Description Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development: Opportunity to work ...

Title: Crytography and Key Management Specialist Location:Knutsford Rate: Up to £450 a day Start Date: Mid July Job Type:Contract 6 months The Opportunity We are seeking an experienced Cryptography & Key Management Specialist to join a high-performing security team responsible for the delivery, support, and governance … enterprise cryptographic services. This role plays a critical part in ensuring the integrity, availability, and security of cryptographic infrastructure and key management services across a complex global environment. The successful candidate will combine strong technical knowledge of cryptographic technologies with a risk and control mindset, supporting business-critical applications ...

manage and support critical enterprise AI based applications in a fast-paced production environment. The role requires hands-on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business-critical platforms. In this role, youll make an impact in the following ways: Provide … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post-release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on-call support ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c... WKCL1_UKTJ ...

manage and support critical enterprise AI based applications in a fast‐paced production environment. The role requires hands‐on expertise in monitoring, incident management, troubleshooting, release support, and ensuring high availability and stability of business‐critical platforms. In this role, you’ll make an impact in the following ways … with development, infrastructure, database, network, and business teams for issue resolution. Support application deployments, change requests, weekend releases, and post‐release validations. Maintain incident, problem, and change records in service management tools. Drive continuous service improvement through automation, process optimization, and proactive monitoring. Participate in on‐call support ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem xxuwjjq Management, helping to coordinate high-priority incidents, facilitate stakeholder c... Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. ...

Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues … failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain ...

Support the day-to-day operation of business-critical infrastructure and services Monitor system performance, availability, and operational health Assist with incident, change, and problem management activities Support releases, deployments, and operational readiness processes Help maintain infrastructure security, resilience, and operational controls Contribute to disaster recovery testing … upgrades, and optimisation activities Infrastructure Operations Engineer Requirements Experience in Infrastructure Engineering, Infrastructure Support, IT Operations, or Application Support Understanding of incident, change, and problem management processes Experience supporting business-critical systems and infrastructure Strong troubleshooting and problem-solving skills Good communication skills with technical ...

Support the day-to-day operation of business-critical infrastructure and services Monitor system performance, availability, and operational health Assist with incident, change, and problem management activities Support releases, deployments, and operational readiness processes Help maintain infrastructure security, resilience, and operational controls Contribute to disaster recovery testing … upgrades, and optimisation activities Infrastructure Operations Engineer Requirements Experience in Infrastructure Engineering, Infrastructure Support, IT Operations, or Application Support Understanding of incident, change, and problem management processes Experience supporting business-critical systems and infrastructure Strong troubleshooting and problem-solving skills Good communication skills with technical ...

Role Description Technical Analyst Role Provide Level 2 (L2) operational support for existing Identity & Access Management systems, with a focus on Microsoft Identity Manager (MIM) and related integrations. You'll handle incident triage, service restoration, monitoring, and problem management, using SQL and .NET knowledge to diagnose issues … failures, and data exceptions. Perform operational activities: User/account provisioning exceptions (joiner/mover/leaver fallouts) Access request workflow fallouts and queue management Certificate/credential-related issues (where applicable) Use SQL Server to investigate data issues (queries, stored procedures, reconciliation, reporting extracts). Support and maintain ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

performance and delivery of IT services in a fast-moving environment. This is a hands-on leadership role, combining technical involvement with team management to ensure reliable, efficient IT operations. Key Responsibilities Service Delivery & Operations Ensure IT services are stable, secure, and performing effectively Manage incidents and requests within … agreed timeframes Monitor system health and oversee patching, backups, and maintenance Leadership & Team Management Lead and develop a team of IT engineers Allocate and prioritise workload aligned to business needs Support complex technical issues and escalations Incident & Problem Management Own major incidents and coordinate resolutions Identify root ...

continual improvement across operations, support, and service delivery. Infrastructure Operations Team Lead Responsibilities Lead and develop Infrastructure Operations and Application Support teams Manage incident, problem, change, and service management processes Drive operational performance, resilience, and continuous improvement Coordinate releases, deployments, and operational readiness activities Manage suppliers, service providers … licensing, and reporting Work closely with Engineering, Security, and business stakeholders Infrastructure Operations Team Lead Requirements Experience leading IT Operations, Infrastructure, Support, or Service Management teams Strong knowledge of incident, change, and problem management Experience delivering operational services in business-critical environments Proven stakeholder and supplier management ...

continual improvement across operations, support, and service delivery. Infrastructure Operations Team Lead Responsibilities Lead and develop Infrastructure Operations and Application Support teams Manage incident, problem, change, and service management processes Drive operational performance, resilience, and continuous improvement Coordinate releases, deployments, and operational readiness activities Manage suppliers, service providers … licensing, and reporting Work closely with Engineering, Security, and business stakeholders Infrastructure Operations Team Lead Requirements Experience leading IT Operations, Infrastructure, Support, or Service Management teams Strong knowledge of incident, change, and problem management Experience delivering operational services in business-critical environments Proven stakeholder and supplier management ...

continual improvement across operations, support, and service delivery. Infrastructure Operations Team Lead Responsibilities Lead and develop Infrastructure Operations and Application Support teams Manage incident, problem, change, and service management processes Drive operational performance, resilience, and continuous improvement Coordinate releases, deployments, and operational readiness activities Manage suppliers, service providers … licensing, and reporting Work closely with Engineering, Security, and business stakeholders Infrastructure Operations Team Lead Requirements Experience leading IT Operations, Infrastructure, Support, or Service Management teams Strong knowledge of incident, change, and problem management Experience delivering operational services in business-critical environments Proven stakeholder and supplier management ...

technology business providing services to large enterprise customers across multiple sectors. This is an excellent opportunity for an experienced customer service professional who enjoys problem-solving, working in a fast-paced environment, and delivering exceptional service to clients. You will act as a key point of contact for customers … achieve team objectives Skills & Experience Previous experience within a customer service, service desk, helpdesk or support environment Excellent verbal and written communication skills Strong problem-solving and troubleshooting abilities Proactive approach with strong attention to detail Ability to prioritise workload and work independently Comfortable working in a fast-paced ...

major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly … call rota as the most senior responder, providing escalation support when the team needs it. What you'll be doing Incident response & problem management Lead technical response to P1 and P2 major incidents Own root cause analysis, delivering RCA reports within 5 working days of closure* Chair post ...

major incidents, managing Dell VxRail and VMware VCF platform lifecycle operations, overseeing Veeam backup architecture and Azure DR strategy, and delivering capacity management reporting. You'll present complex RFCs at the weekly Change Advisory Board, manage vendor escalations with Dell, HPE, VMware (Broadcom) and Microsoft, and contribute to quarterly … call rota as the most senior responder, providing escalation support when the team needs it. What you'll be doing Incident response & problem management * Lead technical response to P1 and P2 major incidents * Own root cause analysis, delivering RCA reports within 5 working days of closure * Chair post ...

Entra. Microsoft Intune. Meraki networking. Legacy technologies including Windows Server, Active Directory and Cisco networking. Remote telephone support and customer service. Incident, request and problem management within an IT Service Management environment. Desirable Qualifications IT-related qualifications (BTEC, A Level, HNC or equivalent). ITIL v4 Foundation. ...

Entra. Microsoft Intune. Meraki networking. Legacy technologies including Windows Server, Active Directory and Cisco networking. Remote telephone support and customer service. Incident, request and problem management within an IT Service Management environment. Desirable Qualifications IT-related qualifications (BTEC, A Level, HNC or equivalent). ITIL v4 Foundation. ...

enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc). Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle. Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra). Integrate MFA with applications using standards and protocols (SAML … articles; contribute to operational readiness Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required. Strong hands-on experience with federated ...