20 of 20 Problem Management Jobs in the West Midlands

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access … rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for More ❯

regulatory standards. SharePoint Online Administration: Manage SharePoint Online, including site creation, configuration, and maintenance to facilitate collaboration and document management. Microsoft Teams Deployment and Management: Oversee the deployment and management of Microsoft Teams, configure policies, and integrate with other Office 365 services for enhanced internal communication. Monitoring and … Monitor and troubleshoot Office 365 services and connectivity issues using tools like the Microsoft 365 admin center and PowerShell scripts to ensure optimal performance. Problem Identification and Resolution: Diagnose and resolve issues, implementing appropriate solutions or escalating where necessary. Provide technical support for software, hardware, account management, access … rights, and system configurations. Documentation: Maintain accurate and up-to-date records of incidents, requests, resolutions, and procedures in the IT service management system (ITSM). ITIL Adherence: Apply ITIL best practices, including Incident Management, Problem Management, Change Management, and Service Level Management for More ❯

JOB DESCRIPTION Vetting Level Developed Vetting (DV) and Management Vetting (MV) = DV(Enhanced) STRAP Required Yes - TS/TK STRAP Job Summary The CTP Customer Service Centre (CSC) is located close to Birmingham Airport and the National Exhibition Centre (NEC) and provides IT support nationwide; to policing as well … required to travel to sites around the UK as appropriate. Key Tasks The post holder will be required to do the following: Provide line management, mentorship and leadership to the Applications and Data Teams based at the CSC and CTOC Ensure that BAU workloads are actively managed and prioritized … business and be able to relay technical solutions with clarity and minimal jargon to a diverse audience Represent the function on the CSC Senior Management Team (SMT) and join the Management On Call roster to provide an out of hours escalation point to the business for service issues More ❯

basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support … and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents … and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads More ❯

and MS-SQL databases * A point of escalation for all Application related issues * Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards root cause analysis * Working with … tools such as PowerShell, JavaScript, HTML and SQL * Daily support of COTS and WEB based software applications with an emphasis on the ability to problem solve * Strong customer focus - understanding the needs of the internal and external customer and keeping them in mind when taking actions or making decisions … Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker * Understanding of application design & development, including agile methodologies, application and database More ❯

technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

Time Objective (RTO) and ensuring DR procedures are up to date. Ensure systems maintenance, support, installations, upgrades, performance monitoring, capacity planning, compute and storage management is carried out with minimum disruption to the operation teams. Assess current and projected system performance then recommend and perform changes and enhancements. Evaluate … experience working with Data Protection Software such as Commvault, Dell EMC Networker and Zerto Very strong technical background with proven in-depth analytical and problem-solving skills. Strong knowledge and experience of working with monitoring tools such as Nagios, Grafana, Grey log Working knowledge of Ansible, Kickstart installation process … Shell scripting and other Open Source software that supports the Linux OS. Experience following ITIL based Change Management and Problem Management processes. Demonstrated ability to exercise good judgment and manage risk for critical business systems. Ability to write, present and explain complex concepts to non-technical people More ❯

guiding and supporting their team in optimizing Linux environments and infrastructure. This role requires a daily in-office presence. Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize tools to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management … migrations, and integration projects, ensuring seamless execution. Logging & Monitoring Integration: Configure and manage RHEL logs for ingestion into a SIEM (Security information and event management); integrate Linux systems with SCOM (with assistance from the existing SCOM Infrastructure Engineer) for health monitoring. Antivirus & Endpoint Security: Ensure AV integration and health More ❯

Description Senior Infrastructure Engineer Leidos is seeking an experienced Senior Infrastructure Engineer to lead a team in supporting and maintaining an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires advanced expertise in Linux administration, automation, and system integration, some basic Windows experience, along with … infrastructure. This role requires a daily in-office presence. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring & Optimization: Utilize to proactively enhance system performance. Security & Compliance: Ensure adherence to industry best practices, including patch management More ❯

Description Infrastructure Engineer Leidos is seeking an experienced Infrastructure Engineer to be part of a team maintaining and supporting an IT service management tool (ServiceNow) for a large organisation. This role predominantly requires hands-on experience with Linux administration, automation, and system integration and some basic Windows Experience. The … employees support vital missions for government and commercial customers. Candidate must be eligible to undergo security clearance (DV). Key Responsibilities: System Administration & Configuration Management: Manage and maintain Red Hat Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows … Servers running ITSM agents. Troubleshooting & Root Cause Analysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. Performance Monitoring & Optimization: Utilize tools to monitor and fine-tune system performance. Security & Compliance: Ensure adherence to industry best practices More ❯

for a Database Administrator & Senior Database Administrator for a 6-month contract in Herefordshire. Applicants must have active DV Clearance. Key Responsibilities: Team Leadership & Management: Oversee and mentor a small team of Database Administrators, providing guidance, training, and support. Database Administration & Maintenance: Provide technical support for MariaDB (MySQL) databases … backup and recovery strategies to mitigate data loss. Monitoring & Performance Optimization: Track system performance and identify bottlenecks affecting database efficiency and data integrity. Incident & Problem Management: Troubleshoot database-related incidents and implement proactive solutions to minimize downtime. Capacity Planning: Monitor and forecast database storage and performance needs, ensuring … scalability. Upgrades & Patch Management: Plan and execute major database upgrades and periodic patching to maintain system stability. Database Logging & Monitoring: Configure and manage database logs for integration into a SIEM (Security Information and Event Management) solution for monitoring and security compliance. High Availability & Failover Management: Monitor, maintain More ❯

experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves from our competitors, focusing purely on our client's requirements and delivering the highest standards of service … our client's high-performance team. This position is responsible for the maintenance, development, and configuration of the bank's voice recording (Verint Workforce Management V.15) platform, hosted within the bank's environment. The position will work as instructed by the client and directly interface with internal support teams … responsibility for architecture, analysis, design, development, and implementation of components and framework of data migration components. Provide Level 3 Support across Incident, Change and Problem management for the Verint Workforce Management platform (V.15). Act as regional SME/Escalation point for Support operations, working as instructed More ❯

processes and system setups Ensure compatibility with other systems while maintaining integrity of the data and data transfers Support Major Incident Review (MIR) and Problem Management meetings and actively contribute sharing solutions Enforce "best practice sharing" across countries and regions Main tasks Install, maintain, support, and upgrade the … reporting job setup Requirements: Essential Technical knowledge of operating system, windows server, IIS (Internet Information Service), other technical tools (e.g. Powershell) Knowledge of Credit Management and Cash Allocation Software (preferably OnGuard) Knowledge of Active Directory and Citrix Willing to sometimes travel internationally Training skills Effective communicator written and verbal … pressure and managing a diverse workload. Experience of working within delivery teams for projects of varying sizes and timescales Understanding of data protection issues Problem-solving capabilities Desirable Knowledge of Finance (especially Credit Management and Cash Allocation ) Processes Experience of Dynamic NAV and/or Business Central implementations More ❯

our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical … problem management and resolution relevant to the SAP architecture and solution development Your skills and experiences You'll have a deep understanding of high-volume architectural and technical SAP solutions (including ECC, Portal and PI) High-level of understanding of Non-Functional Requirements and clarity in the mitigation … scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations More ❯

seamless and efficient IT Services, coordinating with internal and external stakeholders, Vendors and IT Partners. Within this role you will also oversee IT Risk Management, Security Compliance, and Maintenance of Security Accreditations and Cyber Essentials Plus. Role Responsibilities: Ensure all business units receive consistent, high-quality IT support Regular … BS ISO 9001 readiness – Conduct gap analysis and implement measures to meet certification standards Required Qualifications and Experience: Proven experience in IT service operations management, preferably in an outsourced environment Experience in managing an IT service desk (in-house or for an MSP) and demonstrated service improvements Strong knowledge … of incident, change, and problem management Experience in vendor and contract management with IT service providers Strong knowledge of ITIL framework and best practices Experience managing major incidents and escalations Responsibility for managing successful IT projects Familiarity with Cyber Essentials Plus and ISO 9001 certification requirements The More ❯

engage with the Test Practice to ensure solutions are of the highest quality Provide a high level of ongoing service through excellent Incident and Problem Management Be responsible for deploying technical solutions Ensure adherence to appropriate governance and change control standards Skills and Experience required Proven experience developing More ❯

comprising over 10000 desktops and over 13000 users Duties include providing end user hardware and software support by utilising ITIL framework incident, change and problem management. Provide support in the operation of networked computer systems. Undertake acceptance testing, software loading and configuration, and troubleshooting of desktop' end-user Information … core values. Job description Job responsibilities Telecommunications Provide support to voice and data corporate networked systems covering routine housekeeping/maintenance duties using configuration management and change management processes. Undertake acceptance testing, installation, commissioning, configuration and troubleshooting of data and voice communications equipment. Department-wide Provide support to … NHS staff in satellite sites around Coventry and Warwickshire (Including travelling as necessary). Ensure ICT equipment conforms to the appropriate safety standards. Undertake problem determination and resolution on ICT equipment (including connected Audio/Visual systems) and services, including hardware repairs on such equipment and liaise with ICT More ❯

realistic timescales for completion. Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required. Management and control of problems and change within their area of responsibility as requested, including negotiation with other teams as necessary. Prompt escalation of problems … the quality standards laid down by the project. Knowledge of Agile methodology, OO Analysis & Design techniques. Experience of Data Modelling. Awareness of Risk, Change & Problem Management. Awareness of Configuration Management. Awareness of testing best practice Awareness of DevOps Pipelines and ALM. Skills: Power Apps. –advanced level required Azure Dev … Ops. – basic knowledge required SQL - Ability to integrate SQL with Power Apps Good written and verbal communication skills, Problem solving and creativity skills, Honesty and Integrity, Eagerness to learn, Drive and energy. Previous experience of leading technical teams. If you are interested in this position and would like to More ❯

full days per week in the office Contract Inside IR35 Rate: 402/day Inside IR35 Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, Service Delivery, e-Monitoring The Delivery Manager is responsible for: MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with Group … programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use To support financial reporting in Delivery Assurance Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs and are … guidance. Self-driven and motivated, be involved in the delivery of, or take ownership of, internal products and improvement initiatives. Good communication and stakeholder management; this role will work closely with the DA Leadership Team and also into other key MU functions A pragmatic approach to Agility. The team More ❯