The Opportunity: We are currently looking for an experienced Service Manager with a proven background delivering both Incident AND ProblemManagement in high pressure environments. You will work with a team of experienced Service Management professionals to support the day to day management of all P1 … real time, mission-critical control system which is experiencing on average 8-10 major incidents a week. You will also be involved in proactive Problem identification and investigation via data gathering and creation of ITSM Dashboards to reduce and resolve emerging and recurring problems. Skills and Experience: Extensive experience … working in a busy Service Management role undertaking BOTH incident and problemmanagement Ability for reviewing and improving incident escalation actions, processes and reporting through creating and analysing ITSM Dashboards Strong communication and client management skills, with direct exposure to handling tricky and hard to please more »
Employment Type: Permanent
Salary: £65000 - £75000/annum (plus company benefits & bonuses)
Morgan Hunt is collaborating with a leading public sector organisation to recruit an ITIL Service Management Analyst. In this pivotal role, you will spearhead the alignment of IT Service Management policies and processes with industry best practices, ensuring they seamlessly support operational strategic objectives. Your extensive expertise will … data-driven approach will facilitate constructive discussions with suppliers, enabling you to effectively monitor contractual obligations and drive improvements where necessary. Key Deliverables: Elevate problemmanagement processes by leveraging our new ITSM toolset, ServiceNow, while serving as the liaison between internal resolver teams, external service providers, and end … users for all IT Service Delivery matters. Enhance and create ITIL-aligned processes to support Continuous Service Improvement initiatives, encompassing ProblemManagement, Service Request Management, Joiners/Movers/Leavers processes, Service Transition, and Demand/Capacity Management. Refine the Service Request (SR) process to drive efficiency more »
Market Drayton, Buntingsdale Estate, Shropshire, United Kingdom
Müller
organization in areas of Warehousing and Logistics. Your challenge for the Business Analyst: - •Analyse complex business problems and business needs related to warehousing, inventory management and logistics processes and systems. Identify gaps and opportunities and propose solutions that align with the business objectives and IT strategy. Improve the overall … ensure that they meet the expected outcomes and standards. •Work in projects to deliver new/improved IT solutions for WMS, TMS, and Inventory Management ensuring execution in time, budget and quality; take the overall Lead role in IT projects. •Monitor and evaluate the ongoing performance and effectiveness of … IT solutions and recommend enhancements and improvements. Provide full Application Lifecycle Management, project work, Incident & Problemmanagement and Change management for Warehouse systems, Transport Management systems, and Inventory Management systems. •Provide training & mentoring, documentation, and support to the end users and IT staff on more »
Birmingham, West Midlands (County), United Kingdom
NEC Software Solutions
NO AGENCIES PLEASE Job Description To be part of a team responsible for providing Database and Application services to Local Government clients and the management of associated 3rd parties providing technical support for applications provided by NECSWS. To provide a high-quality Incident, Change, and ProblemManagement … SLAs and delivering best-in-class services. The primary functions will be to provide database/application administration and support as and when required. Management of Oracle, SQL Server, and Postgres Databases. Administration of applications. Providing DBA and Application support services. Setup, management, and support of databases and … applications. Producing standard documentation and procedures. Problemmanagement, working to eliminate repeat incidents. Ensure compliance with NEC quality standards. Available to work and operate within call-out structure for out-of-hours and some weekend working requirements - this will be 7 days 1 in 4 weeks - just to more »
ITIL4 certified or recent relevant experience working in ITIL controlled environment. Experience writing process documentation including operational support guidelines, policies, and procedures. Strong Change management, Incident Management and ProblemManagement processes. Ability to create and maintain technical and design documents. Must be willing to work out more »
Birmingham, England, United Kingdom Hybrid / WFH Options
Click Recruitment
coding around web parts) ServiceNow development Extensions of existing BOXI Universes Candidates with the following roles and responsibilities will also be considered:- Service Level Management Application Support Incident Management Customer Service Support Service Acceptance Relationship/Stakeholder Management Testing Change Management Release and Deployment ProblemManagement - fixes/remedies etc Technical Specialism e.g. Finance, HR, Estates, Hospitality etc more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Jumar Solutions Ltd
IT Incident, Problem & Request Manager Full time Permanent Location: Hybrid working - Birmingham/Remote The starting salary is £55,000 - £60,000, plus company benefits including pension and private medical cover Start date: Candidates must be able to start by mid June 2024latest - candidates who are available immediately would … be ideal An accomplished, UK based ITIL certified IT Incident, Problem & Request Manager is required for this superb opening to work in our leading global client's expanding IT services division as they expand their portfolio of services. The role: This is a combined operational based position operating within … the IT Service Management team Many of the responsibilities are general, however working knowledge of the ITIL Incident, Problem and Request Management processes are crucial to the success of the role To support and enforce the IT Incident, ProblemManagement and Request function to implement more »
years of experience in handling calls/emails in in a international help desk is must • Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important Skills Required: • Excellent Communication skills in English and French (spoken and written) • Handling the voice … calls • ITIL process on Incident Management and Service Request fulfilment • Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket • Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure • Experience in executing … team. • Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues • Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. • Proactive problemmanagement is an more »
years of experience in handling calls/emails in in a international help desk is must. Good understanding and hands-on experience of Incident Management process/prioritization and categorization of incidents is important. Skills Required: Excellent Communication skills in English and French (spoken and written). Handling the … voice calls. ITIL process on Incident Management and Service Request fulfilment. Documenting the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Monitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedure. Experience in … team. Basic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issues. Monitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident. Proactive problemmanagement is an more »
The Opportunity: We are currently looking for an experienced Service Manager to deliver incident and problemmanagement activities for the support of a nationwide traffic control system. You will join a team of experienced Service Managers handling P1-P3 incidents based on the ITIL Incident Management framework. … Incident dashboards and reports, utilising data to drive improvement actions across the team. Skills and Experience: Strong experience working in a Service Manager or Problem/Incident Manager role In-depth understanding and certifications in service management methodologies (ITIL V4 and/or ServiceNow) Experience with change management planning and documentation A deep understanding of escalation actions, processes and reporting Extensive exposure to release and deployment management processes Ability to manage senior level stakeholders and end clients Willing to work as part of a rota to ensure 24/7 coverage Please call James Sample here more »
is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and 24/7 support offerings. The Role: This role is an excellent opportunity to build a career in Service Delivery Management, providing … public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single point of contact within the account for Service Delivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all … with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues and problemmanagement, working with engineers to resolve technical issues, whilst also being proactive about trying to improve the service based on trends with the more »
Wolverhampton, West Midlands, West Midlands (County), United Kingdom
Cooper Lomaz Recruitment Ltd
protection software. Proven background with cloud and on-prem infrastructure. Experience with Virtualisation technologies like VMware, Hyper-V. Hold a background in following change management and problem management. Able to collaborate across multiple teams in Data, Networks, and Applications support teams with ongoing projects. Salary more »