for technology and the desire to develop their own skillset. Key responsibilities: (Please note that this list is not exhaustive) - Answer incoming calls. - Provide 2nd Line customer facing and remote support structure. - Provide internal IT support when required. - Helpdesk and incident management. - PC and server configuration. - Firewall configuration and troubleshooting. - Daily system checks including backup monitoring and reporting. - Proactively … Working Knowledge of Active directory, Group Policies, DNS, DHCP troubleshooting and administration. - Microsoft Exchange/Exchange Online. - Microsoft Office 365 - Fundamentals of standalone Office 365 and Azure Sync environments. - RemoteDesktop Servers. - Desktop Support - Windows/Mac/RemoteDesktop Session/RDS Farms. - Networking protocols including TCP/IP. - Excellent communication skills and the More ❯
Grantham, Lincolnshire, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: RemoteDesktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With … report writing, you ll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve … partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we re looking for: • Solid understanding of remotedesktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control - Award-Winning ERP SaaS provider powering SME retail Your Background/Skills: RemoteDesktop Experience. SQL knowledge would be advantageous. Excellent Problem Solving and Communication skills. The forefront of technology in the eCommerce, retail, wholesale, warehouse management and logistics sectors. With … report writing, you'll help drive issue resolution and continuous improvement. What your day-to-day might look like: • Take ownership as a 2nd Line Technical Support Specialist, delivering remote support that keeps our customers running smoothly. • Be the go-to expert for our 1st Line team - guide, mentor, and elevate their skills while helping resolve escalated issues. • Serve … partnerships. • Participate in workshops and improvement sessions, bringing your ideas to the table to help shape smarter systems and better experiences. What we're looking for: • Solid understanding of remotedesktop environments and networking • Experienced in supporting ERP Software Applications or similar applications. • Confident communicator - comfortable providing remote support and guiding customers through solutions • Experience configuring software More ❯
existing Microsoft 365 & Azure environments. Administration and configuration of Windows Server 2012R2 and above. Network administration and configuration (DHCP, DNS, VPN, TCP/IP). Configuration and maintenance of RemoteDesktop and Azure Virtual Desktop environments. Providing technical guidance adhering to best practice for both clients and internal staff. Project delivery, project scoping, and IT Roadmap development. … evolves, a strong willingness to learn and stay current with developing technologies within the Microsoft ecosystem is essential. Nice to have (but not essential): Experience maintaining & troubleshooting Azure Virtual Desktop environments, including FSLogix configuration, Azure networking, and Azure VM maintenance. Teams Telephony Experience (Calling Plan, Direct Routing, or Operator Connect). Experience with configuring and delivering Microsoft security solutions More ❯
workplace where inclusivity, diversity, equity, and collaboration are more than just buzzwords - they're the foundation of everything we do. Whether you're based in the office, hybrid, or remote, you'll be part of a supportive team where your voice matters and your work makes a real impact. We want everyone here to feel proud of what we … tight deadlines Technical Skills: Windows Server (Apply online only)), Microsoft 365, Azure Linux OS knowledge Networking: TCP/IP, DNS, DHCP, VPNs, Firewalls, Routing Virtualisation: Hyper-V, VMware, Nutanix RemoteDesktop Services, Azure Virtual Desktop Active Directory, Exchange, SQL Server Storage solutions (NAS, SAN, iSCSI, Fibre Channel More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
or equivalent work experience · Knowledge of Windows Server Platforms, Virtualisation technologies, Backup solutions, Networking technologies (LAN, WAN, and WLAN), Cloud technologies (Microsoft Azure and/or AWS), Active Directory, RemoteDesktop Services, and Terminal Services · Experience with operating systems including Windows Server 2012+ and Windows 10 · Experience with PowerShell and scripting languages is a plus. · Exceptional communication skills More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Gold Group
Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer … such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and RemoteDesktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Gold Group Ltd
Analyst or 3rd Line Service Desk Analyst. 2nd Line/3rd Line Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer … such as telephony skills, communication skills, active listening and customer-care) Experience with Server hardware raid rebuilds and restores. Understanding of WAN and LAN connectivity, routers, firewalls, and security Remote access solution implementation and support: VPN, RDP, and RemoteDesktop Control. Hands-on experience with scripting or automation (desirable) Driving Licence Team player, you will thrive in More ❯
a broad range of technical expertise to join the team. for a 6 month contract This is an INSIDE IR35 Position Key skills 2nd line support experience support Virtual Desktop environments, handle tickets that are escalated, handling queries and issues Strong problem-solving ability Experienced with supporting users with VMWare, Virtual Desktop and Citrix issues RemoteDesktopMore ❯
Global Enterprise Partners is seeking an experienced ICT Site Services Engineer to provide hands-on and remote support across desktop, laptop, mobile, and infrastructure environments. This role is key to maintaining high service standards, ensuring hardware/software compliance, and supporting users across all levels of the organization. Requirements: Strong experience supporting Windows 11 desktops/laptops, printers … and mobile devices (iOS/Android). Proficiency in Office 365, Active Directory, and remotedesktop tools. Solid understanding of LAN infrastructure, cabling, and telephony support. Experience with patch management, encryption, and endpoint protection tools (e.g., MECM, Crowdstrike). Skilled in diagnosing and resolving complex hardware/software issues. Familiarity with asset management and license tracking. Details: Start More ❯
Marlow, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Oakley Hill
Build and implement technical solutions for new and existing customers Be the escalation point when required Onboard new clients Work across cloud and on-site setups - from Azure Virtual Desktop to RDS Act as the link between the support desk and the customer You’ll Need To Be Technically Proficient In: Microsoft 365 (Exchange, Intune, Entra ID, Teams, SharePoint … Windows Server, Active Directory, Group Policy, and user management Firewalls, networking, IP telephony (Gamma Horizon or similar would be advantageous) Basic PowerShell scripting (advantageous) RemoteDesktop, RDS/Terminal Services Apple Mac OS (nice to have) Microsoft Azure (Preferred) We’re Looking For Someone With: Experience working in an MSP (Managed Service Provider) Confidence in supporting, configuring, and More ❯
Apps Knowledge, as well as Microsoft Dynamics 365 Business Central. Essential: Knowledge of firewalls and routers, Windows Server, Intermediate Exchange Knowledge, Advanced M365 knowledge Microsoft OS troubleshooting VMware knowledge RemoteDesktop Services SCCM/Intune Microsoft SQL server knowledge PowerShell scripting ISCSI SAN's Strong organisational and communication skills. Strong relationship building and stakeholder management skills. Ability to More ❯
Communicate with clients and escalate when needed. The Person: Previous experience in IT support (MSP/ISP) experience. Skilled in Windows Server, AD, Exchange, Office 365, networking. Proficient with RemoteDesktop, Windows/Mac support, RDS Farms. Strong communication skills; full UK licence and own vehicle. Reference Number: BBBH(phone number removed) To apply for this role or More ❯
Employment Type: Permanent
Salary: £30000 - £33000/annum Hybrid + Additional leave + Life ins
Communicate with clients and escalate when needed. The Person: Previous experience in IT support (MSP/ISP) experience. Skilled in Windows Server, AD, Exchange, Office 365, networking. Proficient with RemoteDesktop, Windows/Mac support, RDS Farms. Strong communication skills; full UK licence and own vehicle. Reference Number: BBBH(phone number removed) To apply for this role or More ❯
Communicate with clients and escalate when needed. The Person: Previous experience in IT support (MSP/ISP) experience. Skilled in Windows Server, AD, Exchange, Office 365, networking. Proficient with RemoteDesktop, Windows/Mac support, RDS Farms. Strong communication skills; full UK licence and own vehicle. Reference Number: BBBH260409 To apply for this role or for to be More ❯
as an IT Infrastructure Support Engineer or similar role, with a strong understanding of computer systems, networks, and peripherals. Hands-on experience with Microsoft Office, Windows, Active Directory, and remotedesktop support tools. An excellent understanding of networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN/WIFI technologies (Aruba preferred). An excellent knowledge More ❯
Winchester, Hampshire, United Kingdom Hybrid / WFH Options
Leidos
Description Senior Technical Service Engineer (Desktop) Location: Whiteley, Hampshire We're ready for you to unleash your potential! Role Overview As a Senior Technical Service Engineer, you will provide day-to-day desktop support (software and hardware) and assist remote and local users across the UK & EMEAI. You will ensure timely and efficient problem resolution while maintaining … Ensure quality assurance and support Client Services-related projects Undertake ad-hoc assignments, such as reporting and site visits What does Leidos need from me? Extensive experience as a Desktop Support Engineer Potential to deputise for the Client Services Team Leader Working with SCCM Lead overseeing software deployment and patch management, ensuring service continuity Manage corporate IT stock and … communication skills Confident, self-motivated, and positive attitude Ability to prioritise individual objectives Understanding of ITIL principles Technical Skills Proficient with Windows Operating Systems Understanding of networking Experience with RemoteDesktop and Microsoft services (M365) Previous experience in a technical support role, ideally second line/customer-facing It would be great if you held the following (but More ❯
talented team where youll be focused on BAU support, monitoring, and maintenance of live production systems Essential: Skilled in supporting infrastructure and applications built on Microsoft Server systems (e.g. RemoteDesktop, Active Directory, DNS) Familiar with high-availability environments handling thousands of daily users and requiring zero downtime Proficient in maintaining and updating Windows-based systems, including regular More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
in a Senior Engineer/2 nd/3rd Line Support helpdesk role Strong technical knowledge of Azure , Microsoft 365 , and Windows Server OS Experience with Active Directory , DNS , RemoteDesktop Services , and network support Understanding of virtualisation , backup , and disaster recovery solutions Ability to manage and prioritise workload effectively Excellent customer service skills , both written and verbal More ❯
ll need Proven IT support experience or a similar role Strong knowledge of Windows & Mac OS, network protocols, and troubleshooting Experience with Microsoft Office Suite, Active Directory, Intune and remotedesktop tools Confident with hardware setup & configuration (PCs, printers, networking devices) Excellent communication & problem-solving skills Ability to manage multiple tasks under pressure High attention to detail and More ❯
Hemel Hempstead, Hertfordshire, United Kingdom Hybrid / WFH Options
Academia Ltd t/a Smartdesc
the end user experience and taking this forward with senior colleagues via suggestions and recommendations TECHNICAL SKILLS Strong working knowledge of Microsoft 365 Working knowledge of Microsoft Azure including RemoteDesktop Services Working knowledge of Microsoft technologies - Server/Exchange/Active Directory Knowledge of security technologies and toolsets Knowledge of networking infrastructure - LAN/WAN/DNS More ❯
escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line … and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years … OS (7 11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background More ❯
escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets from 1st line … and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years … OS (7–11), Windows Server, and Exchange Solid troubleshooting skills across networks (LAN/VLAN/WAN/Wi-Fi/VPN) Experience with VMware/Hyper-V and remotedesktop tools (e.g., Citrix) Confident working with firewalls, antivirus, and cyber security tools Exposure to backup/monitoring tools (e.g., Datto, PRTG) VOIP and telephony support MSP background More ❯
and a team of more than 150 employees, delivering high-quality solutions across the South East. Duties & Responsibilities Provide first-line IT support to users across office, site and remote locations Log and manage incidents using a ticketing system, ensuring timely resolution or escalation Deliver support via phone, remotedesktop, and in-person where necessary Configure and … Please apply with your CV sent in strict confidence to Kate Morgan at CV Screen for immediate consideration. Alternate Job Titles IT Service Desk Engineer 1st Line Support Technician Desktop Support Analyst IT Helpdesk Engineer CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯
through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine configuration and installation of software and hardware. To provide customer service … customer. The IT Service Technician will have the following: Office 365 Admin & Management – experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure Active Directory Maintenance Desktop Support – Win10 & MacOS Device Management & Monitoring – Solarwinds IOS/iPhone/IPad support and configuration IT Service Desk tools – eg FreshService, remotedesktop support Benefits Free Breakfasts More ❯