Junior Service Delivery Manager
- Hiring Organisation
- Computacenter
- Location
- Hatfield, Hertfordshire, UK
management, stakeholder engagement, and ITIL practices. The post holder will support service reviews, operational governance, and reporting, whilst driving continual improvement activities and problem analysis leading to service improvement and stability.Main DutiesHelp track incidents, service issues, and trends, escalating concerns as appropriate.Support senior colleagues during major incidents and service … disruptions.Drive Problem Management outcomes, including root cause analysis and corrective and preventative actions.Act as a supporting point of contact for stakeholders.Help prepare service review materials, performance reports, and communications.Assist with post incident reviews, root cause analysis, and action tracking.Support requests for change to existing ...