Proactively identify areas for improvement and implement preventive measures. Service Improvement: Continuously assess the IT service delivery process and implement improvements that enhance efficiency, effectiveness, and customer satisfaction. Lead rootcauseanalysis for service delivery issues and define corrective actions. Change Management: Ensure that changes to the IT environment are implemented smoothly with minimal disruption to service. More ❯
1st and 2nd line support teams, ensuring timely and effective resolution of complex issues interfacing with 3rd line across the wider business. Lead incident and problem management processes, including root-causeanalysis for recurring incidents, working closely with internal teams and external vendors. Own and manage the organisation’s IT Service Management (ITSM) platform (HALO), including administration … standards. Proven track record in managing SLA compliance and delivering results in a fast-paced environment. Exceptional organisational and multitasking abilities. Analytical mindset with the ability to identify trends, root causes, and implement solutions. Desirable (Not Essential): CompTIA Network+ or equivalent — to support effective collaboration with network teams. Foundation-level cloud certification (e.g., Microsoft Azure Fundamentals, AWS Cloud Practitioner More ❯
partners. Ensure Code Quality: Uphold best practices in version control, documentation, and peer review to maintain high standards. Troubleshoot and Improve Data Quality: Resolve complex data issues by identifying root causes and implementing lasting improvements. Develop Integrations and Applications: Create and maintain back-end APIs, automate data ingestion, and build front-end tools (Astro, React, or low-code) for … reviews, providing constructive feedback to colleagues and championing improvements in style, performance, and security Investigate and Improve Data Quality Proactively identify data anomalies, inconsistencies, and integrity issues by: Conducting root-causeanalysis on recurring data errors or mismatches Reviewing source data feeds and transformation logic to pinpoint upstream issues Recommend and implement fixes and improvements to existing … as a Technical Escalation Point Act as tier 3 support when the service desk or level-2 teams cannot resolve incidents due to complexity: Triage incoming support tickets, identify root causes, and propose corrective actions Provide on-call availability for critical outages affecting data pipelines, integrations, or production environments Document incident resolutions to streamline future troubleshooting efforts Plan, Specify More ❯
cloud subject matter expert, providing AWS best practice guidance to internal teams and project stakeholders. Investigate and resolve AWS infrastructure-related incidents, ensuring minimal downtime and impact. Participate in rootcauseanalysis and implement preventative measures. Maintain clear, detailed documentation for AWS environments, architecture diagrams, SOPs, and runbooks. Continuously look for opportunities to improve cloud architecture, security More ❯
Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
cloud subject matter expert, providing AWS best practice guidance to internal teams and project stakeholders. Investigate and resolve AWS infrastructure-related incidents, ensuring minimal downtime and impact. Participate in rootcauseanalysis and implement preventative measures. Maintain clear, detailed documentation for AWS environments, architecture diagrams, SOPs, and runbooks. Continuously look for opportunities to improve cloud architecture, security More ❯
and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and RootCauseAnalysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge More ❯
and non-technical staff across numerous areas. * Proven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolution * Excellent problem solving and RootCauseAnalysis skills * Proficiency in understanding, analysing and defining corrective actions any tickets raised by users * Understanding of virtualization and environments ability to understand Intune administration * Knowledge More ❯
e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong troubleshooting skills and the ability to perform rootcause analysis. Excellent written and verbal communication skills. Willingness to work in a shift-based environment, including evenings, nights, and weekends if required. Desirable: Exposure to cloud platforms More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
In Technology Group Limited
e.g., SolarWinds, PRTG, Zabbix, or similar). Knowledge of operating systems (Windows Server, Linux) and virtualisation platforms (VMware, Hyper-V). Strong troubleshooting skills and the ability to perform rootcause analysis. Excellent written and verbal communication skills. Willingness to work in a shift-based environment, including evenings, nights, and weekends if required. Desirable: Exposure to cloud platforms More ❯
etc) - to gain insight & take decisions. You will also maintain and update databases and help create network dashboards and reporting tools, including the Contribution Reporting Suite, trouble-shoot/rootcauseanalysis where there are reports about data issues, maintain Network reference data (including on MDS) and contribute to Network internal documentation on data sources and develop … Maths, Engineering or Economics. You will also need to have experience in business data reporting, analytics, and dashboard/report creation (proficiency in Tableau would be preferred), modelling and analysis, along with proficiency in MS Excel. SQL is desirable, with knowledge of any other relevant coding language like Python, Scala, R, Matlab, C++ an advantage. Any experience of optimisation … able to work on multiple projects or processes simultaneously in a fast-paced changing environment. You will also have the ability to build relationships, communicate and present results of analysis and make recommendations. What you'll get in return: Competitive base salary Up to 20% bonus 25 days holiday plus bank holidays, with opportunity to buy 5 additional days More ❯
security groups, and networking configurations. Automate deployment pipelines and configuration management using DevOps practices and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Jenkins). Support incident response, rootcauseanalysis, and post-mortem documentation for cloud-related issues. Essential Skills & Experience: Proven experience as a Cloud Engineer or similar role in a production environment. Hands More ❯
across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support to stakeholders across Logistics, helping to optimise operational efficiency. This role is critical in supporting our data-driven approach to improving processes and driving … skills to extract, interpret, and visualise data to support decision-making. Supporting the consolidation of data from multiple sources across Logistics, ensuring accuracy and consistency. Identifying trends and conducting rootcauseanalysis to improve key performance indicators. Collaborating with various teams across Logistics, Finance, and Technology to contribute to strategic projects. Ensuring compliance with best practice security … management in all data-related tasks. About you - Requirements to be considered: Strong data analysis and problem-solving skills. Technical proficiency in SQL, VBA, or other relevant programming/scripting languages. Experience using and building BI tools to create insightful reports. Ability to collaborate effectively with different departments and stakeholders. Strong communication skills to present findings and recommendations clearly. More ❯
party vendors to support product and platform deployments. Maintain comprehensive network documentation and ensure compliance with regulatory and security standards relevant to the lottery industry. Support incident response and rootcauseanalysis in case of network or security breaches. Participate in on-call support rotation and provide mentorship to junior network staff. Required Skills & Experience 10+ Years More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
NTT Global Data Centers EMEA UK ltd
Team, including workload management Ensure time management and quality delivery from different stakeholders Client-oriented strong stakeholder management, providing frequent updates (externally, internally) to ensure continuous clarity Conduct thorough root-causeanalysis and implement lessons learned to drive continuous improvement Involvement in training development for electrical systems, ensuring adherence to company standards and regional requirements Acting as … circuit and arc flash studies is desirable Proven track record of electrical optimization and efficiency improvements, preferably in Data Centers Excellent stakeholder management and communication skills Ability to conduct root-causeanalysis and implement lessons learned Experience in developing and delivering training programs Familiarity with SOP/EOP development and the CAB process Ability to act as More ❯
Champion ITIL-aligned processes including incident, problem, and change management Maintain strong relationships with NHS customers and ensure SLAs/OLAs are consistently met Collaborate on service improvements and rootcauseanalysis for recurring issues Support the wider organisation through transition planning and knowledge management About You To succeed in this role, you’ll bring: Proven experience More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
are seeking dedicated Systems Engineers, who will bridge the gap between systems engineering and software development. Our software products support deployed and in-development systems, including: Mission programming and analysis tools for self-protection systems used by RAF aircraft and export customers, including Typhoon and Apache. Development of next-generation tools providing capability to the Tempest Aircraft being developed … solutions Enhancing capabilities and performance of in-service systems Designing and integrating new functionality into existing systems Designing and conducting testing and trials to prove equipment function and performance Root-causeanalysis of anomalies observed during integration or evaluation activities Leading technical activities and initiatives Mentoring and coaching other engineers Creating and delivering reports, presentations and proposals More ❯
to you and the team - Demonstrate expertise in handling end to end data execution process related to labelling the tasks and be less dependent on work instructions - Contribute to rootcauseanalysis, identify error patterns and identify solutions to improve quality of labelling tasks - Responsible for identifying day-to-day process and operational issues in SOP, tools More ❯
working with System Integrators & partner resources. Conduct threat modeling and risk assessments on network infrastructure and recommend mitigations. Support incident response teams during network-related security incidents and perform rootcause analysis. Evaluate and recommend security tools and technologies, and stay informed on emerging threats and vulnerabilities. Required Skills and Qualifications: Proven experience as a Network Security Architect More ❯
South Mimms, Hertfordshire, United Kingdom Hybrid / WFH Options
Connect Plus Services
at the forefront. You'll ensure the appropriate resources are in place to deliver works, manage fleet and permits, and identify procurement needs. Your role will also include conducting RootCauseAnalysis for delays, managing supplier performance, and working closely with the Network Access Team to optimise scheduling and site-sharing opportunities. Additionally, you'll help reduce … Monitor and update the management system with detailed defect progress to justify claims and mitigate penalties. Coordinate with the Network Access team to optimise schedules and site-sharing. Conduct RootCauseAnalysis for delays and missed targets. Identify procurement needs and manage supplier performance. Ensure maintenance resource availability and communicate plans to the scheduling team. Monitor and More ❯
changes. Should be agile and be responsive to changing priorities in projects and be quick at changing course of testing. Should have the ability to backtrack and do a rootcauseanalysis of bugs/issues. Provide floor support and mentorship to junior team members BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of QA methodology and tools - Effective More ❯
Hatfield, Hertfordshire, South East, United Kingdom
COMPUTACENTER (UK) LIMITED
to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake rootcauseanalysis with technical teams where required Collaborate with other teams (where required) to ensure efficient remediation and resolution Facilitate meetings both internal and external Support other More ❯
approach to identifying and resolving more complex risks and issues Anticipates and raises highly complex risks and issues to enable them to be mitigated Defines problem statements, and supports rootcauseanalysis for risks and issues Follows set development path for their role/specialism Takes the initiative to develop skills and knowledge by identifying (and agreeing More ❯
Define verification strategies for block and sub-systems, identifying and utilising the right tools Review technical specifications, providing feedback from a verification perspective Run simulations, hunt bugs and complete rootcauseanalysis of complex issues Track and report verification metrics Craft automated verification flows Guide, mentor and coach junior engineers in the team What we need Significant … or Go Past verification ownership of multiple design blocks Analytical thinking, self-sufficiency and strong team collaboration skills Ability to work effectively across teams to debug issues and find root causes User knowledge of Linux to enable automation of common tasks Knowledge of versioning tools (Git, SVN) Experience with guiding, mentoring or coaching engineers Good knowledge of computer systems More ❯
per annum 8% Bonus, Excellent Pension, 33 Days Holiday, BUPA, Dental Skills: Engineering degree, 8D problem solving, APQP, AS9100 & ISO9001 standards, FMEA, Strong drawings interpretation, Configuration management, Rootcauseanalysis At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order to protect our environment. We believe that future aircraft power systems will More ❯
with good knowledge of all MS Office applications Desirable A basic level of technical knowledge/experience. Proven workflow management skills within IT environment Excellent problem-solving skills and Rootcauseanalysis Ability to develop relationships with ISP's Excellent People skills and a desire to develop those around you Ability to communicate at all levels What More ❯