1 to 25 of 57 SLA Jobs in the Midlands

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯

Labour Warehouse Management Project Accounting Strong understanding of Oracle ERP system architecture and data flows. Experience working in service-level driven environments with clear SLA targets. Proven track record in application lifecycle management within an ITIL framework. Excellent problem-solving, analytical, and documentation skills. Strong interpersonal and communication skills, with More ❯

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

of any hosted or outsourced Infrastructure support functions · Define and report against key metrics that demonstrate infrastructure effectiveness · Deliver within agreed Service Level Agreements (SLA’s) to achieve agreed KPI’s. Requirements Non-negotiables · A hands-on leader with a track record of managing 3rd Line Support Teams in a More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

including client engagement, operations, project management, consultancy and reporting, as well as a list of approved vendors to ensure consistent delivery against contractually agreed SLA's and related KPIs. Whether you are building long-term relationships or resolving issues, you will be acting as a brand champion and supporting clients More ❯

and lots more Grimsby/Scunthorpe areas, some local travel required – own car essential Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, school, classroom, Apple Mac, iOS, audio visual, AV, PC, desktop, hardware, software. My client is a well-established organisation whose aim is to provide More ❯

3rd line desktop/Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop/Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

Key Skills & Tools: Atlassian Tools: Jira, Confluence, Jira Service Management Migration & Administration: Cloud migrations, technical assessments, instance health checks Configuration: Custom fields, workflows, dashboards, SLA automation Methodologies: Agile, Scrum, Scaled Agile (SAFe), CI/CD, DevOps, ITIL Desirable: API/Scripting for integrations, business process mapping, pre-sales/tender More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

to support the delivery of business objectives across all client accounts Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Developing and maintaining long term strategic relationships with More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

Corporate/Group wide initiatives and systems in the region. Work on assigned tickets (completing the required number of tickets per week) within agreed SLA’s, keeping customers informed on progress. Work with the internal Service Desk team to improve call resolution times and improve customer experience. Maintain the Asset More ❯

problem ownership and consistent and dependable customer support. Maintain close relationship with functional departments at the Sunrise facility Operating standards – Communication and Reporting, Service Level agreement management, compliance and enforcement of IT policies, processes and procedures Hardware/software upgrades and installation Training As an apprentice, you’ll work at More ❯