come from a networking background. '€¢Excellent understanding of Service Management principles and ServiceLevel metrics. '€¢Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships within a service management type role. '€¢Sound technical knowledge and understanding of IT/Network/Communications more »
Team. '€¢Ensuring resource levels, operational spend and cost recovery are monitored and working closely with the Finance Team. '€¢Producing monthly management reporting to track SLA/KPI performance and call out the highs and lows for the month. '€¢Accountable for any risks assigned to Cloud Operations, ensuring there is a more »
security projects. Liaise with different teams to provide secure solutions for project completion. Monitor fault tickets, prioritize tasks, and track progress. Ensure adherence to SLA targets and quality procedures. Manage relationships with telecom carriers and data centre providers. Coordinate with suppliers for quotes and support contracts. Qualifications and Skills: Experience more »
City of London, London, United Kingdom Hybrid / WFH Options
Fire and Security Careers
Requirements for - Fire Service Manager/Fire Service Operations Manager/Fire Alarm Account Manager Service Management of Engineers and Customers in Fire Manages SLA and KPI for customers and resolves problems Allocates service engineer resources and 1:1 with staff Providing solutions and ensuring reactive problem solving as need more »
staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence ? Keeps Technical Event Lead and Team Lead well informed of the status of event support more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff -The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre -GDS queries such as formats, workflow, processors, and configurations -Manage new advisors more »
City of London, London, United Kingdom Hybrid / WFH Options
C&M Travel Recruitment
their internal staff The specialist will be responsible for managing the GDS helpdesk and all queries received, ensuring they are resolved within the given SLA . The main GDS is Amadeus, but they also use Galileo and sabre GDS queries such as formats, workflow, processors, and configurations Manage new advisors more »
