5 of 5 SLA Jobs in the City of London

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

Git version control. - Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. - Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: - Excellent communication and stakeholder management skills, with a client-first approach. - Proven problem-solving capability - Time management skills and the ability More ❯

and trends to enhance system protection. Design disaster recovery plans and coordinate incident responses with the IT Team Leader. Ensure adherence to security policies, SLA requirements, and compliance standards. Maintain comprehensive system documentation and support system upgrades. Experience needed of the Network and Security Specialist: Strong expertise in firewalls, particularly More ❯

CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status More ❯

on financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully More ❯