13 of 13 SLA Jobs in the City of London

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

for all services received and/or provided. Accountabilities & Responsibilities : Define intra group security governance and service management framework Enhance and embed the operating/engagement model and service level agreement to ensure continuous oversight and service management Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management. Embed More ❯

the full lifecycle of delegated data including retrieval, validation and reconciliation of risk, premium and claims information Manage third-party data service providers, ensuring they meet performance expectations and SLA standards Own and maintain delegated data governance documentation and reporting dashboards Partner closely with Underwriting, Claims, Exposure Management, Data Governance and Delegated Authority teams to ensure data quality and timely More ❯

Solid technical foundation with cloud/distributed systems. Excellent communicator, comfortable working across US/IL time zones. Bonus: leadership experience, SRE/DevOps background, knowledge of SLO/SLA practices. More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

least 1 year of experience working in a similar capability (Agency Recruitment or Inhouse) Experience working in Contract Recruitment (Must) and Permanent Recruitment (desirable). Be accountable for owning SLA’s and work in an output-based environment, including remote working. Excellent communication skills Research and organisational skills. You have excellent negotiation skills. Experience Recruiting in distributed IT teams particularly More ❯

e.g., Maximo) accurately and promptly. Maintain plant rooms in a safe, clean, and tidy condition at all times. Support site management with supervising engineers, subcontractors, and ensuring KPI/SLA compliance. Monitor environmental conditions via BMS systems, maintaining optimum building performance. Promote a strong health & safety culture, completing risk assessments and reporting near misses. Experience & Skills Fully qualified Electrician (C More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

supplier and third-party queries through to completion. Review and update tasks. Reporting Payment files issued on the agreed day. Updating and issuing of clients reports, in accordance with SLA s. Responsibility for the consistent reporting of missing bills and dispute reports in the agreed format, which are provided to suppliers, internal stakeholders and clients. Support the Billing Team Manager … with the regular and consistent internal and external KPI/SLA reporting. Quality Assurance Implement of robust quality assurance measures to ensure consistently high standards of service and product excellence. Conduct quality checks on completed validations to ensure accuracy and compliance with standards. Complete periodic audits of the validation process and implement corrective actions as necessary. Continuous Improvement Drive innovation More ❯

logs and governance workflows for traceability. Commercial & Contract Management Support effective commercial management to mitigate overspend and ensure value delivery. Track milestones, payments, KPIs, and budgets with clear reporting. SLA, KPI & Benefits Tracking Establish structured performance management with SLA and KPI monitoring. Drive ongoing service improvements and measurable value realisation. What We're Looking For Proven experience in contracts, vendor More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯