1 to 25 of 27 SLA Jobs in the City of London

environments Experience working within an ITIL-based environment (Incident, Change, Problem, Release Management) with the ability to manage support queues and workload to meet SLA targets Strong communication, documentation and stakeholder management skills, with the ability to clearly explain technical issues and recommendations Proactive and self-motivated, with the ability ...

make recommendations for intervention/improvement Design an effective set of service measures and establish monthly service reporting Provide excellent customer support against defined SLA's and maintain effective working relationships with business teams and internal and external service providers Follow Problem and Incident Management processes at all times, consolidate ...

function - ensure that the service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Provide on-call escalation support management. Responsible for the day to day vendor management of the offshore Helpdesk managed ...

PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...

managed service providers, holding them accountable for performance, delivery and value Represent the service with business stakeholders, partners and wider programme teams Participate in SLA and service-level expectation reviews Maintain service catalogue and portfolio information Produce and review service performance reporting Develop and maintain agile business cases and associated ...

performance, improvements, and next steps Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement Build and deliver regular customer reporting and SLA tracking Support customer onboarding, including ServiceTrack onboarding Act as the first point of operational escalation for customer issues Manage catalogue ownership, software and managed service ...

points and opportunities. Translate operational insights into product improvements that drive efficiency, cost reduction, and customer satisfaction. Define and track key product metrics (fulfilment SLA, cost per order, inventory turnover, on-time delivery rate, return rate, etc.). Use data to prioritise, measure impact, and drive continuous optimisation. Partner closely ...

management Executive communication skills Major Incident Leadership Problem-solving and analytical mindset Mentoring and coaching L1/L2 engineers Key Deliverables Network Availability > 99.9% SLA Compliance Reduction in Incident Recurrence Successful Project Delivery Timely RCA Completion Improved Network Security and Operational Efficiency Benefits A supportive, diverse, and global team with ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

FAMIS CAFM System. To ensure all Critical Service processes are developed in a common approach and meet client requirements or appropriate Service Level Agreements (SLA), as per the contractual obligations. Cover for the TD when required, for all technical activities, main interface with the site client teams. (Development of relationship ...

needed. The roles primary function is to manage preventative maintenance and project delivery through on-site surveys, client engagement, auditing service partners, and attending SLA and operational review meetings. You will act as a key customer interface, ensuring high standards of service delivery for high-profile customers, while identifying opportunities ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

IR35 and NPW legislation Experienced recruitment background with solid understanding of corporate services roles Proven track record of providing excellent customer service to SLA's and experience of managing key customer relationships ...

remuneration and benefits package. Key Responsibilities: Take full ownership of onsite support services to client. Provide Service Delivery across site against pre-agreed SLA including day to day support of the AV facilities. Proactively train and support end users as required. Locate faults and provide resolutions i.e. fix/loan ...

adapting to local market nuances and regulatory requirements across European markets. • Commercial & Contracting — Lead RFPs, commercial negotiation, contract structuring and ongoing supplier governance, including SLA/KPI monitoring, performance reviews and continuous improvement. • Cross-functional Collaboration — Partner with Marketing, Finance, Legal and Operations teams to ensure smooth, compliant project execution ...

training is given as required Ensure standard operating procedures and minimum data quality standards are adhered to Ensure internal and external KPI’s and SLA’s are met Help shape and actively contribute to the exposure management strategy of Gallagher Specialty Develop new initiatives in this exciting and fast growing ...

Senior Onsite AV Technician to take full ownership of on-site support for our client environments. You will ensure service delivery against pre-agreed SLA and prepare equipment for events with confidence and professionalism. You will manage AV facilities, video calls, meeting rooms and live events, liaising with senior executives ...

Lambda-backed business logic, Customer Profiles, and dynamic data-driven routing Implement Amazon Connect Cases and Tasks solutions: case templates, queue-based work allocation, SLA/TAT monitoring, approval workflows, and migrations from legacy case systems (e.g., consolidating hundreds of service categories and thousands of business rules into a unified ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

oversee complex client customisation requests within algorithmic trading systems and MTF platformManage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherencePerform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issuesLead the 'follow the sun' support model coordination, working closely with global … executive team) and influence decision-makingPassionate about customer satisfaction and service excellenceExcellent organisational skills with the ability to prioritise under pressureDisciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)Willing to embrace core business values demonstrated by day-to-day work ethicAnalytical and disciplined approach ...

business opportunities with an emphasis on operational feasibility and overall profitability. Support the due diligence process, provide input and guidance regarding contract terms including SLA’s and KPI’s Work in conjunction with Divisional Presidents, Executive Account Directors, and Account Directors to monitor client account requirements and manage the deployment … line with the needs and expectations of business. Service delivery and operational excellence Provide platform assurance across the EMEA IFM portfolio — monitor account health, SLA and KPI performance, critical-environment risk, and client satisfaction, and intervene where accounts are off-track. Lead the regional operational review cadence with account leaders ...

writing skills. Experience of enterprise monitoring systems Strong experience in working with ticket systems such as Service Now and an understanding of priorities and SLA’s. Operational Provide project support for the Production Linux environments with Symantec Clustering Technology. Responsibilities include Linux backup/restores, daily checks, maintenance tasks … Ensure that the BAU service is prioritised and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes ...

identical pattern so they are handover-ready by design. Drive data quality as a first-class, firm-wide concern: establish data contracts, observability, SLA/SLO monitoring, and automated alerting and remediation across ingestion and transformation layers, and hold squads to those standards. Act as the senior technical point … ability to set standards, conduct code and design reviews, and grow engineers’ capabilities Strong grasp of data quality practices: data contracts, pipeline observability, SLA/SLO definition, and automated alerting and remediation Solid understanding of SQL transformation patterns and modern tooling such as dbt, alongside experience managing ingestion estates with ...