19 of 19 SLA Jobs in the City of London

service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯

inventory. Role and Responsibilities: Provide high-quality, customer-focused 1st and 2nd line technical support, diagnosing and resolving issues promptly or escalating when necessary, while managing service tickets within SLA Deploy and maintain laptops, PCs, and mobile devices using Windows Autopilot, Intune, and the Company Portal, ensuring compliance with company policies Administer user accounts, mailboxes, group policies, and licenses across More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring … compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality More ❯

areas for improvement through Continual Service Improvement (CSI) procedures and managing through to remediation. • Working with our commercial, technical, service & risk teams to identify omissions, errors or improvements in SLA, KPIs, OLA’s & Contracts for Supply Partners and Internal teams. • Responsible for governing Continual Service Improvement (CSI) across Ecosystem, whilst promoting and embedding a CSI culture and operating model. • Accountable More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) Preferred skills – what’ll get you noticed! Experience in application and More ❯

Infrastructure-as-Code, CI/CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status-quo Ability to work autonomously More ❯

and implement upskilling and reskilling programmes Provide clear reporting and updates to senior stakeholders HR Service Delivery Oversee delivery of HR Shared Services, employee records, and ticketing (ServiceNow) Ensure SLA compliance, data accuracy and process efficiency Triage HR enquiries using a tiered service model Act as an escalation point for complex HR and employee relations issues Project Management & Continuous Improvement More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) If this is of interest and you have the required skills More ❯

in an established team, and part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/ More ❯

management presentations Review and summarise operational data to the COO to allow for effective decision making Conduct weekly evaluations to monitor the business’s performance against budget targets Assess SLA/KPI success across the business Requirements: Educated to minimum degree level (ideally in a STEM subject) Advanced Excel skills Experience handling, manipulating and presenting complex data sets Strong communication More ❯

tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining Basic More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

deadlines Able to remain calm under pressure and at times handle challenging conversations Key Performance Indicators (KPI’s) : Call answer rate and customer wait times Resolution of queries within SLA CSAT ratings Timely completion of tasks Accuracy of stock & order holdings Quality assurance Scores Other: Department schedule is in line with store opening hours (Sunday – Saturday), therefore weekend and evening More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

and time-sensitive incident response Ideally experienced within the UK cyber insurance market (policy and claims exposure a bonus) Outstanding communicator, credible with clients, colleagues, and counterparties Familiar with SLA-driven work and high standards of compliance and reporting Apply to start the conversation today. More ❯