7 of 7 SLA Jobs in the North East

networks running smoothly from troubleshooting day-to-day issues to helping implement new solutions. What You'll Do Resolve Help Desk escalations within SLA targets Log, diagnose and fix support issues owning them through to resolution Keep customers and colleagues updated throughout each call Provide technical guidance and support ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

site inspections and audits across the designated area. Maintain regular engagement with on‐site management teams, attend relevant meetings, and implement agreed actions within SLA timelines. Lead and manage formal disciplinary processes as required, including investigations, grievances, hearings, and tribunals. Continuously monitor health and safety risks, taking swift and appropriate ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

alerts from a hybrid managed SOC service. Acting as the primary contact for the managed SOC and wider security vendors. Running vendor reviews, SLA management and service improvement activities. Overseeing BAU security operations and incident response activities. Supporting threat investigations and false positive analysis. Improving security processes, documentation and operational ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

market demand, customer footprint, and internal product needs. Make high-leverage bets; say no to edge cases. Work with providers on roadmap alignment, SLA management, feature prioritisation, and support escalation. Define compliance and regulatory strategy partner with legal and compliance to navigate PSD2, Open Banking, local payment regulations, fraud/ ...