8 of 8 SLA Jobs in the North East

. Reduction of Aged tickets. Training and mentoring Service Desk to reduce skills gaps and ensures a consistent approach is adopted. Delivering or exceeding against agreed objectives, KPIs and SLA’s. Demonstrates the Arriva Values, and is part of positive change needed to embed service improvements. Stakeholder relationships The IT Service Desk team Third Party Suppliers Field Support/Site More ❯

V, SRM vSAN, VCF, Tanzu Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know great engineers arent built from More ❯

and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham More ❯

use technology productively in their day-to-day work. Responsibilities: Provide 2nd/3rd line IT support to colleagues by phone, e-mail, remotely and in person working to SLA thresholds. Help support, configure and develop the ERP solution used for the company’s core operations. Lead and mentor less experienced team members. Work with colleagues and directors throughout the More ❯

customers and Authorised Service Partners Conduct laboratory investigations in collaboration with R&D Support the global sales team with technical queries Own and maintain ASP support processes to meet SLA targets Create and maintain servicing support materials, including SOPs, videos, and training collateral Develop and deliver product training for internal and external stakeholders Provide feedback to marketing and communications based More ❯

and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required Skills & Technologies VMware vSphere, NSX-T/V, SRM vSAN, VCF, Tanzu Aria Suite … vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Basic & Preferred Qualifications Basic: Bachelors degree in a relevant field or equivalent combination of education and experience Typically More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

to date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed. … Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on More ❯