14 of 14 SLA Jobs in the North East

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring exceptional customer support and SLA obligations are met. Responsibilities: Provide technical support and maintain clients' IT assets and systems. Deliver excellent customer service from issue reporting to resolution. Act independently More ❯

software. Key Responsibilities for the Application Support Engineer: Provide direct application support and consult on software implementation. Manage service requests and support tickets within SLA timelines. Assist in software installations, upgrades, and telephony system integrations. Troubleshoot system errors and performance issues. Build and maintain strong customer relationships, offering advice and More ❯

Processing all timesheet data accurately and on time. Supporting ad hoc external client billing (invoicing) Respond/resolve queries in line with the set SLA’s. Assisting Manager/Senior Contract Admin ad hoc. Calculating/managing payments to Contractors. Onboarding compliance/right-to-work checks. Supporting on projects More ❯

Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯

Communicate with the team and ensure all members are clearly briefed on tasks Proactively resolve potential risks or issues Managing client delivery, reporting and SLA's Work with the Senior leadership team to develop opportunities and relationships across our client portfolio Essential requirements: 3+ years experience in Digital Project Manager More ❯

on a 3-month contract. You’ll provide 2nd line technical support, ensuring all support incidents are logged, managed, and resolved in line with SLA agreements, while keeping customers informed throughout the process. Key Responsibilities Deliver 2nd line technical support to our clients. Log and track support calls/incidents … with accurate updates. Resolve incidents within SLA or escalate where appropriate. Communicate clearly with customers to keep them informed. Maintain standards aligned with ISO 9001 and ISO 27001. Essential Criteria Experience in a helpdesk environment Excellent customer service skills Understanding of working to SLAs Strong troubleshooting skills, particularly with: TCP More ❯

operational issues related to delivery of services in the live production environments. Responsible for monitoring and reviewing compliance with the current Service Level Agreement (SLA) and contract between the customer and Mandata. Responsible for conducting regular service review meetings with the customer, reporting monthly on the quality of the service More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

This is an additional role to support the team with systems and IT tasks. As an apprentice we will give you the skills and knowledge to commence a career in ICT. Role Working under the direction of the ICT Support More ❯