19 of 19 Service Analyst Jobs in the North of England

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by the Service Desk Specialists and the Senior Service Desk Specialist. The Service Desk Analyst will be the primary point of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and … remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests at first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and More ❯

We’re looking for a Tier 1 Service Analyst to join our Service Desk Team. The Tier 1 Service Analyst is the first point of contact for customers seeking IT support within an MSP environment. The role involves logging, diagnosing, and resolving a range of IT issues, as well as escalating more complex cases to … Tier 2 or 3. In this role, you will deliver exceptional customer service, troubleshoot effectively, and maintain efficient communication to ensure clients experience minimal downtime. Career Path & Progression: This role is an entry-level position that offers clear opportunities for career progression within the MSP. As experience and technical skills develop, engineers can move into Tier 2 and Tier … roles, specialising in areas such as network administration, cloud services, or cybersecurity. Reporting to the Service Desk Manager, key responsibilities of the role are as follows: Customer Support & Issue Resolution Provide first-line technical support via phone, email, or through a ticketing system Troubleshoot and resolve hardware, software, and network-related issues Follow the defined processes for incident and More ❯

IT Technician/Helpdesk Support Engineer/Service Desk Analyst An excellent opportunity for an enthusiastic IT professional to provide first and second line IT support, deliver maintenance, and assist with technical projects across multiple client sites. This is a hands-on role within a growing managed services environment. If you’ve also worked in the following roles … we’d also like to hear from you: IT Engineer, Helpdesk Analyst, Second Line Support Engineer, Network Technician, Systems Support Engineer, Desktop Support Technician SALARY: £27,000 - £31,000 per annum (depending on experience and qualifications) + Benefits (see below) LOCATION: Based at the offices in Burnley with flexitime and opportunities for hybrid working. Candidates must live within an … Burnley. JOB TYPE: Full-Time and Part-Time, Permanent Positions Available JOB OVERVIEW We have a fantastic new job opportunity for an IT Technician/Helpdesk Support Engineer/Service Desk Analyst to join a proactive IT support team, providing technical assistance, maintenance, and project support to clients. As an IT Technician/Helpdesk Support Engineer/Service More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

Service Desk Analyst Remote/Liverpool (on site once a week) £150 per day (Inside IR35) 6 months + A Service Desk Analyst is required for our client who are based in Liverpool. This role supports internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT … Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal teams Supporting software like O365, Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

Service Desk Analyst Ref: X1SDATHISJBV1 Venn Group’s IT team are recruiting an enthusiastic Service Desk Analyst to join an exciting technical support team at a great NHS organisation! Location: Huddersfield Rate: £13 - 16 per hour (dependant on PAYE or Umbrella) Duration: 3 months (with potential extension) Start: Immediate Day to day duties: Provide first-line … IT support in-person as well as via phone and email, ensuring timely resolution and accurate logging of incidents and service requests Diagnose and resolve support issues where possible at first contact, escalating when necessary Manage and prioritise incoming support tickets, allocating to appropriate technical teams or escalating urgent issues Deliver basic user training following hardware installations and raise … awareness of support resources Escalate suspected security incidents in line with internal procedures Support major incident processes by communicating updates and liaising with key stakeholders Liaise with national service desks and third-party suppliers as needed Monitor SLAs and ensure timely escalation of any at-risk incidents Maintain accurate records of user accounts, permissions, assets, and hardware Participate in More ❯

IT Service Delivery Analyst | Liverpool | Up to £30,000 + Benefits Zachary Daniels are delighted to be partnering with a fast-growing UK business to recruit a Technology Service Delivery Analyst . This is an exciting opportunity to join a scaling organisation and play a key role in supporting IT operations, end-user computing, and technology … hands-on position, you'll work closely with the IT Manager, supporting business systems, infrastructure, and end users across the head office. You'll help drive improvements, enhance IT service delivery, and act as an ambassador for innovation and technology change. Benefits You'll Enjoy: · Salary up to £30,000 + 5% performance bonus · 25 days holiday + … bank holidays · Free parking onsite & free refreshments · Enhanced maternity & paternity leave · Birthday off (paid) Role Responsibilities: · Provide first-class IT support, resolving incidents and requests efficiently. · Deliver proactive technology service delivery across hardware, software, and networks. · Support and train colleagues in using Microsoft 365, SharePoint, and key business applications. · Manage end-user computing (EUC), including new starter/leaver More ❯

relevant groups. Provide user access management for multiple applications. Support improvements to enhance services assist various ISO audits/Pharmacy Reward schemes. Be involved in evolution of key IT Service Management practices through participation in regular meetings and proactive engagement with the wider team and organisation with a constant focus on enhancing our service provision. Potential applicants can … Counter Fraud strategy, NHSCFA acts as the principal lead for the NHS and wider health group in counter fraud intelligence work. The post holder will work with the NHSCFA Service Desk team in managing and resolving incidents and requests to the IT Service Desk, providing an effective service to all users of NHSCFA's IT systems. To … support this function, the post holder will have knowledge of IT Service Management principles and practices, such as ITIL. They will often liaise and work with the outsourced IT provider's support teams in providing this service. The post-holder will work within the NHSCFA Technology User Services team to monitor and proactively manage systems as well as resolving More ❯

The Role Whether it’s a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world. We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced … improve patient care. You will also play a key role in managing the launch of innovative products and solving complex customer issues. No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a More ❯

key. We want people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: The University of Portsmouth operates an IT Managed Service scheme. This facilitates a centrally coordinated computing equipment replacement cycle and has enabled the University to standardise purchasing for general computing, improving value for money and the quality of … service. The Service Delivery Analyst will primarily assist in the preparation and deployment of this IT equipment to staff and students across the university and associated processes. Working as part of the Managed Service Team, the Service Delivery Analyst will also provide 1st level and 2nd level support to customers and users within the faculties More ❯

Be the first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role Purpose: Provide essential … as required by management. Experience/Skills/Knowledge/Qualifications: Due to the nature of the work, candidates must be Sole British National Experience in IT support or service desk environment. Strong knowledge of Windows 10/11, Microsoft 365, and Azure. Familiarity with ServiceNow or similar ticketing systems. Active Directory administration skills. Basic networking knowledge (IP, DNS … WiFi troubleshooting). Experience with EUC environments, SCCM, Intune. Excellent communication and customer service skills. Professional, proactive, and problem-solving approach. Desirable: Microsoft certifications (MS-100/101/102), automation/scripting skills, Power Platform exposure. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our More ❯

We are hiring multiple Service Desk Analysts to join our Leeds office, supporting a global service desk for one of our key clients. As a Service Desk Analyst, you’ll be the first point of contact for internal users, providing high-quality IT support and ensuring seamless issue resolution. Shift Details: 24x7 Service Desk based … in Leeds Shift patterns: 8 AM – 5 PM & 2 PM – 11 PM The Role: Serve as the first point of contact for IT support, providing excellent customer service Log, track, and update incidents and service requests in ServiceNow Troubleshoot and resolve common IT issues, including password resets, account lockouts, and software installations Escalate complex issues to the relevant … users informed Collaborate with teammates to improve processes and enhance first-time fix rates Maintain security and compliance standards in line with IT policies What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the More ❯

Are you an IT Service Desk Analyst looking for your next challenge? This is an exciting opportunity to work for a leading non-profit healthcare organisation. This role is perfect for an IT Service Desk Analyst who can provide IT support to all end users across the organisation. You will be involved in the installation, upgrade More ❯

IT Service Desk Analyst Location: Leeds, Job Type: Contract Duration: 3 months Start: ASAP Rate: £130 - £160 INSIDE Required Skills & Qualifications: Experience troubleshooting issues with Windows 11 and Microsoft Office 365. Familiarity with diagnosing internet connection and Wi-Fi issues. Day-to-day administration skills in Active Directory and MS Exchange Console. Basic networking experience, including patching and … maintenance, including Windows updates and Anti-Virus. Strong problem-solving and analytical skills, with the ability to work calmly under pressure. Good knowledge of ITIL methodologies and excellent customer service skills. At least one year's experience in a professional services environment is preferred. More ❯

log incidents, agree priorities and utilise remote support to resolve up to 80% of issues at point of contact. You will be involved in many aspects of the DDTS service provided to our customers and respond to contacts via phone, self-service and email working within defined service level agreements. You will have a passion for providing … excellent customer service, keeping the customer up to date with status and progress, as well as escalating and liaising with other service providers for incidents requiring specialist help. Main duties of the job In this role your responsibilities will include: - Providing front-line support for national IT systems and services to all our customers in NHSBT. To minimise … the adverse effect of incidents by ensuring that normal service is restored in an effective and timely manner, and within defined service level agreements. To take ownership of all Service Requests, ensuring that they are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout More ❯

Are you passionate about solving technical challenges and delivering outstanding customer service? A growing tech-focused organisation is seeking a skilled Service Desk Analyst to join their dynamic support team. Key Responsibilities: Act as the first point of contact for IT-related issues and service requests. Resolve a wide range of technical problems across hardware, software … Deliver remote support and troubleshooting with a focus on first-contact resolution. Maintain accurate documentation and ticketing records. Collaborate with internal teams and third-party providers to ensure seamless service delivery. Mentor junior team members and contribute to process improvements. What We’re Looking For: Strong communication skills and a customer-first mindset. Solid understanding of Microsoft 365, operating … Be part of a supportive and forward-thinking team. Opportunity to grow your skills and take ownership of specialist areas. Make a real impact by helping users and improving service delivery. More ❯

IT Service Desk Engineer Annual Salary: £28,000 - £30,000 Location: York City Centre/Hybrid (2 days a week onsite, 3 days WFH) Job Type: 6 Month Fixed Term Contract (FTC) Join a global provider of services as an IT Service Desk Engineer. This role is based in the heart of York City Centre with a hybrid … technical support, training, and advice via phone, E-Mail, and direct collaboration with the wider IT team. Manage customer interactions efficiently and effectively, ensuring all interactions are logged on Service Now with concise notes and accurate ticket assignment. Provide a clear communication channel between customers and the IT organisation, managing expectations and setting the standard of behaviour for customer … engagement. Maintain a high level of customer service, understanding the impact of issues on customers and the business, and managing them appropriately. Maintain and share knowledge of supported products and services. Understand the company’s organisation and the customers of the Service Desk. Adhere to, promote, and support the company’s Information Security policies. Required Skills & Qualifications: Experience More ❯

1st Line Support/Helpdesk/Service desk Engineer - 6 month fixed term contract (No sponsorship available, must be based in the North East) TrueNorth are exclusively working with a global organisation on their search for a 1st Line Service Desk/Help Desk Engineer to join the team You will be working closely with the existing team … on supporting the circa 750 users from the Newcastle office, primarily offering service desk and desk side support to the team across both hardware and software support. Key skills and experience required: Commercial experience of 1st line support (at least 6 months) Support in a Microsoft/O365 based environment Strong focus on customer service as the number More ❯