14 of 14 Service Analyst Jobs in the South West

IT Service Analyst - Gloucester (Hybrid working) - £30,000 - £35,000 + Excellent Benefits We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of … these vital systems. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements for the IT Service Analyst: Providing frontline and back-end application support for a Management System and related … platforms Investigating incidents, resolving system issues, and managing requests for change Collaborating with technical teams including developers, DBAs, and network support Monitoring performance and coordinating service recovery and updates Supporting security, compliance, and data management best practices Contributing to testing, release management, and early-life support for system upgrades Participating in out-of-hours support and occasionally representing the More ❯

IT Service Analyst - Gloucester (Hybrid working) - £30,000 - £35,000 + Excellent Benefits We're looking for an experienced IT Service Analyst to join a collaborative team supporting a core Management Systems and associated platforms used in fast-paced operational environments. You'll be a key player in ensuring the performance, security, and continuous improvement of … these vital systems. Benefits: 24 days + bank holiday (increases with length of service) Enhanced maternity leave Local government pension scheme Purchase up to 10 days holiday Employee wellbeing Cycle to Work scheme Discounted gum Blue light discount Requirements for the IT Service Analyst: Providing frontline and back-end application support for a Management System and related … platforms Investigating incidents, resolving system issues, and managing requests for change Collaborating with technical teams including developers, DBAs, and network support Monitoring performance and coordinating service recovery and updates Supporting security, compliance, and data management best practices Contributing to testing, release management, and early-life support for system upgrades Participating in out-of-hours support and occasionally representing the More ❯

at pentenamio.com. Typical Activities Handle incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. … Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a … good working knowledge of ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000 £60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream, we re not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems and who believe technical excellence should be matched … we ve been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We re growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You ll join a highly capable team of engineers and service professionals … all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You ll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream, we’re not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched … we’ve been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We’re growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You’ll join a highly capable team of engineers and service professionals … all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You’ll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream , we're not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched … we've been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We're growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You'll join a highly capable team of engineers and service professionals … all driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You'll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Senior Service Desk Analyst Salary: £30,000 - £38,000 per annum Hours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch) Location: Stonehouse, Gloucestershire Overview I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in … the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team. Key Responsibilities Provide remote, telephone, and on-site technical support Assist clients with day-to-day issues and long-term upgrade planning Manage and support cloud-based systems More ❯

IT Service Desk Analyst - £30,000 + Training & Progression Marlborough (on-site, 5 days per week)Full-time, Permanent I’m currently recruiting on behalf of a growing and well-established IT services provider based in Marlborough. This is a fantastic opportunity for an enthusiastic IT Service Desk Analyst to join a supportive, close-knit team …/2nd line IT support role (MSP background desirable but not essential) Strong knowledge of Windows OS, Microsoft 365, and basic networking (DNS, DHCP, etc.) Excellent communication and customer service skills A proactive, positive approach and willingness to learn Ability to work well both independently and as part of a team What’s on Offer Salary up to More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer … service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance … our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about … delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy More ❯

IT Service Desk/Support Analyst Location: Cullompton About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance … our IT infrastructure across the UK. Job Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about … delivering excellent service to users of all technical abilities. Key Responsibilities: Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform. Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments. Hardware Management: Deploy More ❯

Your new company Hays are supporting a law firm in Bath looking to recruit a new permanent Service Desk Analyst. Salary up to £27,000pa depending on experience and hybrid working post probation. The organisation has a great team and culture and promotes progression, development and internal opportunity. Your new role As a Service Desk Analyst, you … will be responsible for managing and resolving assigned incidents, service requests, change requests, and problem tickets submitted via the Service Desk Management system. You will ensure resolutions adhere to service level agreements (SLAs) while participating in the rota to cover core office hours. By leveraging both technical expertise and strong interpersonal skills, you will effectively resolve tickets … while delivering a seamless and positive customer experience for those seeking support from the Service Desk team. The role will cover out of hours on a rota and will require occasional travel to other sites. What you'll need to succeed To be considered for this role, you'll have worked in a similar IT service desk position. More ❯

The ICT Application Services Analyst will provide expert support for a range of critical applications within the public sector, ensuring optimal performance and reliability. This is a permanent role based in Gloucestershire, focusing on delivering robust technology solutions to meet organisational needs. Client Details This is an opportunity to join a well-established public sector organisation within the technology … procedures. Ensure compliance with industry standards and organisational policies in all application activities. Deliver user support and training for application systems, ensuring effective utilisation. Liaise with external vendors and service providers to manage application-related contracts and services. Profile A successful ICT Application Services Analyst should have: Proven experience in managing and supporting ICT applications in a professional … potential for career growth. Comprehensive benefits package, including 20%+ pension and professional development support. If you're ready to make a positive impact as an ICT Application Services Analyst in the public sector, we encourage you to apply today More ❯