1 to 25 of 65 Service Analyst Jobs in the UK

Service Desk Analyst Nottingham £21,000 - £24,000 + benefits Prefer office-based, some hybrid flex. This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users … apply today. If you've held any of these roles or used these technologies/skills, this role could be a great fit: Customer Service Analyst, Service Desk Analyst, Helpdesk Analyst, IT Support Analyst, First Line Support, 1st Line Support, Technical Support, Service ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play a key role … maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting ...

Service Delivery Analyst UK | Hybrid/Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play a key role … maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is an excellent opportunity for someone with experience in IT service support or service management who enjoys working with data, reporting ...

Service Assurance Analyst Location: Office-based – London Hours: Monday – Friday, 9am – 5pm Salary: £45,000 - £48,000 Role Overview The Service Assurance Analyst is responsible for providing advanced technical support and maintaining service stability across business-critical systems. The role ensures incidents and service requests are resolved efficiently while maintaining high levels of service availability and end-user satisfaction. The role involves diagnosing complex issues, supporting infrastructure and applications, contributing to root cause analysis, and ensuring services meet agreed service levels and operational standards. Key Responsibilities: Incident & Problem Management ...

Enterprise Service Manager/Business Analyst - Service Now - HR - 100k You must have experience of implementing ServiceNow to be considered. Please only apply if you have experience of implementing ServiceNow The Client Based in London my client are a prestigious professional services organisation boasting a workplace with … times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow ...

Service Desk Analyst Shifts operating between 8am-6pm We are looking for a proactive and customer-focused IT Service Desk Analyst to join their IT Service Desk team. You will play a key role in supporting business operations by delivering high-quality technical support, fulfilling … service requests, and contributing to a range of technical and business projects. This is an excellent opportunity for an experienced IT support professional who enjoys working in a fast-paced environment, managing priorities effectively, and helping to drive continuous improvement across IT services. Key Responsibilities Provide first- and second ...

Service Desk Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. IT Service Desk Analyst Exemplar Health Care Support Centre,Sheffield Position … Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type :Permanent, full time Rate : £27,182 per annum This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation. ...

Tech Onboarding Analyst, Service Transition/Service Delivery Our client, a leading finance company are looking for a contractor with service delivery/service transition experience. The team you will join (Service Transition tea) is responsible for ensuring that new or changed IT services … minimising business-as-usual services. You will act as the link bridge between change and stable operations. The successful candidate will support the Tech. Service Transition Senior Manager in the transition of services into BAU within the Technology Operations team through the onboarding process. Engaging with the stakeholders ...

Service Analyst Preston – hybrid working is offered where operationally feasible, after probation Competitive salary , negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that … Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? What Sets Us Apart At MHA, we’re about ...

Junior Service Desk Analyst – Hybrid Our client is urgently looking for a Junior Service Desk Analyst to join their team based in Slough, on a 12 Month FTC basis, with a view to extend. Please note, the role is hybrid, with 2 days WFH each week. … brilliant benefits package including annual leave, eyecare vouchers, hybrid working, private healthcare, a great learning environment and opportunity and many more perks! Junior Service Desk Analyst – Key Skills: Experience of work on a Service Desk Database management experience, particularly SQL Server Customer-facing experience IT qualifications, particularly ...

Service Delivery Analyst (1st & 2nd Line Support) London | Hybrid (3 days office/2 days remote) We are working with a leading international professional services firm to recruit a Service Delivery Analyst to join their high-performing IT team. This is an excellent opportunity for someone … looking to combine service desk and deskside support responsibilities within a fast-paced, client-facing environment. This role offers a mix of 1st and 2nd line support, acting as a key point of contact for end users while also handling more complex technical issues and escalations. The Role ...

Main purpose of Service Operations Analyst The Technology Business Unit operates to Design, Deliver, Run and Maintain the technology solutions and services required for the Council to process business and deliver services to the residents of Lambeth. Service Operations Analyst All functions work collaboratively to deliver … effective end to end solutions and services. Service Operations Analyst This role works within the Run and Maintain function which is accountable for managing the day-to-day operation of technology solutions and services to maintain security, availability, and continuous improvement to enable effective business operations with high ...

Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite) page is loaded## Payment Markets Service Support Analyst - Accept & Orchestrate (Onsite)locations: GBR - Sheffieldtime type: Full timeposted on: Posted Todayjob requisition id: R2984An extraordinarily talented group of individuals work together every day to drive TNS' success, from both … active monitoring of our Processing managed services and first line fault resolution. The role requires excellent communication and problem-solving skills as customer communication, service and service availability are critical elements of the role. Being a part of the TNS FinTech division there will be opportunity to learn ...

Service Desk Analyst Location: Belfast Duration: Permanent, Full Time Salary: £30k per annum REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team. This busy and diverse IT department … looking for a Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations. My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. ...

1stLine Support/Service Desk Analyst/IT Support – Based in Wakefield- Mon – Fri needed to provide end user support, hybrid currently. You must be eligible to become SC Cleared and want to progress your skill set and career! . As 1st Line Support/Service Desk … Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Successful 1stLine Support/Service Desk Analyst/IT Support need to have excellent ...

Service Desk Analyst - 24/7 Shift Rota This role provides 1st line technical support to our customers, troubleshooting problems remotely (by telephone, email, or remote access) or scheduling Field Engineers to provide on-site break-fix support. Service Desk Analyst tasks and responsibilities will include … Ensuring tickets are resolved in accordance with service level agreements (SLAs) Always providing excellent customer service, striving to exceed client and business expectations Liaising with other internal departments and external partners to resolve tickets when required On occasion, assisting the Helpdesk Scheduling Assistant with scheduling Field Engineers ...

Service Desk Analyst - Leeds (100% onsite, 5 days a week) - £25,000 – £35,000 + up to 20% bonus The Opportunity We’re looking for an enthusiastic and driven Service Desk Analyst to join a fast-paced IT support team based in Leeds. This … Doing Providing 1st and 2nd line support to end users across the business Handling 20–40 tickets per day in a busy service desk environment Troubleshooting issues across hardware, software, and network access Supporting users with: Windows and Mac OS Office 365 Active Directory VPN connectivity Mobile devices Managing ...

Service Desk Analyst Location: London (Westminster) - 3 days on-site per week Contract: 3-month initial contract, with potential extension until March 2027 Clearance: SC or eligible Our Client, a reputable government department, is hiring for a Service Desk Analyst to support their busy IT team. … doing: * Providing first-line support for all client staff via phone, email, remote tools, and in person. * Logging, reviewing, and resolving incidents and service requests using ServiceNow. * Carrying out initial analysis and troubleshooting, escalating issues to desktop support when necessary. * Maintaining accurate documentation and support knowledge bases to improve ...

Service Desk Analyst - Caerphilly - £24,785 + benefits We're working with a growing organisation looking to appoint an Service Desk Analyst to join their Cardiff-based support team. This role will see you providing 1st line technical support to users across a global business, supporting … Microsoft 365 environments, troubleshooting hardware and software issues, and ensuring excellent customer service across the IT function. You'll be joining a collaborative IT team with exposure to a wide range of technologies and the opportunity to develop your technical skills further. Key Responsibilities Provide 1st line IT support ...

traditional IT Analyst role that specialises in Asset Management, including Software, Hardware and License Management. Managing and taking ownership of all change/problem/incidents associated to Asset Management & maintaining the Configuration Management Database and all assets that reside within it. You will join our Aerospace, Defence … across changes, problems and incidents to recommend improvements. Reviewing implemented actions to ensure objectives have been met. What you’ll bring: Knowledge of ITIL service management processes and practices. Strong understanding of software, hardware and licence management. Experience using MS Office tools at an intermediate or advanced level – particularly ...

Service Desk Analyst (x2) Newcastle upon Tyne (Hybrid Working) Excellent Career Development | Hands-on Project Exposure We’re looking for two Service Desk Analysts to join a friendly, forward-thinking IT team based at our Head Office on Newcastle Business Park. This isn’t your typical “ticket … only” support role — while you’ll play a key part in day-to-day service desk operations, you’ll also gain valuable exposure to a wide range of IT projects and initiatives across the business. If you’re someone who wants to move beyond routine 1st line work ...

Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient … care, support services and management by: Providing first-line single point of contact for IT service users, dealing with technical issues and requests as required through to resolution. Resolving maximum number of incidents, at first contact, within agreed timescales in line with service agreements. Where relevant, escalation calls ...

Recruitment are supporting an innovative and growing technology organisation in their search for a Service Desk Analyst to join their client support team. This is an excellent opportunity for someone looking to develop their career within software and technology support, joining a collaborative environment where customer service … cutting-edge technologies and projects The Day to Day Providing first-line remote support to software users and clients. Logging and managing incidents and service requests via the ticketing system. Investigating and troubleshooting technical issues using internal and external resources. Prioritising support tickets based on urgency and impact. Escalating ...

Service Desk Analyst Full Time Permanent Up to £35,000 per annum We are currently recruiting for an IT Service Desk Analyst on behalf of a growing organisation looking to strengthen its internal IT support team. This is an excellent opportunity for someone with previous helpdesk … support experience who enjoys delivering first-class customer service and resolving technical issues in a fast-paced environment. The Role As the first point of contact for IT-related issues, you will provide first-line support across hardware, software, Microsoft 365, and basic networking. You’ll be responsible ...

Service Desk Analyst (1 line) Up to £33,000 plus excellent benefits Central Milton Keynes, office based. Working Hours: Rotation of 8am-4pm, 10pm-6pm and 2pm-10pm As First Line Service Desk Analyst, you will be part of our clients UK Technical Services Team … will be responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR and Microsoft technologies within contracted SLA's. This role Is heavily focused on SLA's and ticket management. We're looking for someone who is able to build strong rapport with ...