1 to 25 of 80 Service Analyst Jobs in the UK

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … years of experience managing support services projects. The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … years of experience managing support services projects . The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Service Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £450/day (Inside IR35) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP … chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice: incident ...

Line Technical Support Engineer/IT Service Desk Analyst Join a busy IT Help Desk with a growing managed services team delivering IT support, Microsoft 365 administration and network support to UK clients. This hybrid role combines service desk, technical support and project work across diverse client … environments. If youve also worked in the following roles, wed also like to hear from you: Tier 2 IT Support Engineer, Second Line Service Desk Analyst, IT Helpdesk Analyst, Technical Support Analyst, Infrastructure Engineer PLEASE NOTE: This role will combine remote and onsite support and project ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure … private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support ...

Service Delivery Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) Permanent £55,000 – £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working – 2/3 days/week … work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice ...

ITSM Service Analyst - ServiceNow/Halo - Birmingham - to £40K plus Bonus My client is looking for a an experienced ITSM Service Analyst who can turn operational data into meaningful insight, helping create cleaner services, smarter decisions, and more predictable outcomes. Working closely with the Service Desk and Service Management functions, you will take responsibility for translating day-to-day operational activity into clear, actionable intelligence. As ITSM Analyst, you will analyse service performance, demand patterns, assets, and configuration data to build a coherent picture of overall service health across ...

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - £80,000 per annum A fantastic opportunity has arisen for a Service Design Analyst to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support delivery … business professional transformation programme through service data analysis and portfolio-level service design support. Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation. Collate service requirements, capturing user feedback and insights to inform service design. Consolidate service ...

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role … attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common ...

ITSM Service Analyst - ServiceNow/Halo - Birmingham - to £40K plus Bonus My client is looking for a an experienced ITSM Service Analyst who can turn operational data into meaningful insight, helping create cleaner services, smarter decisions, and more predictable outcomes. Working closely with the Service Desk and Service Management functions, you will take responsibility for translating day-t click apply for full job details ...

ESMCP) and also the implementation of two dependent programmes "Control Room Solution" and "Mobile Data Vehicle Solutions. We have an opportunity for a Central Service Analyst to join the Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life … service contract and any new future services. This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts, the NHS, and other emergency responders. Main duties of the job Service Performance Reporting : The Design and regular production of reports ...

Service Desk Analyst - £31k - Hybrid Work About the Role We are seeking a customer-focused Service Desk Analyst to provide high-quality IT support to both head office and remote/site-based staff. You will play a key role in ensuring IT services are delivered … efficiently, professionally, and in line with agreed service levels and defined processes. This is an excellent opportunity for an experienced Service Desk professional who thrives in a fast-paced environment and enjoys solving technical problems while delivering outstanding customer service. Key Responsibilities Record, prioritise, and manage service ...

title: Senior 1st Line Service Desk Analyst Manchester PC0226-4 Salary: £27-£29k + Skill development & Career Progression + Benefits Location: Manchester, M16 Senior 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support … Hybrid role. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful 1st- 2nd Line Support/ ...

Service Desk Analyst Salary: £28,000 – £30,000 Location: Fully remote (quarterly meet-ups - fully expensed) Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge … backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step. Key responsibilities: Log calls in line with ...

Service Desk Analyst - 12 month maternity cover contract About the Role Morson Talent is proud to be recruiting for a confident, proactive Service Desk Analyst to support our client based at Pirin Court. This is a fast-paced, customer-focused position where you will … first point of contact for all incidents, service requests, and customer queries. You'll handle enquiries across multiple channels—telephone, email, B2B, and customer portals—ensuring issues are resolved within agreed Service Level Agreements (SLAs). You'll also coordinate field engineering visits, manage escalations, and work ...

Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing … both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues ...

Service Desk Analyst Liverpool - on site once a week £150 per day (Inside IR35) 3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could ...

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team … members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills ...

Service Support Team Analyst Position Description At CGI, we're shaping the future of IT service excellence-empowering our clients to achieve operational resilience and outstanding customer experiences. As part of our Service Support team, you'll play a pivotal role in maintaining seamless IT operations … site 5 days per week, in Liverpool. Your future duties and responsibilities In this role, you'll take ownership of day-to-day service operations-ensuring incidents and service requests are managed efficiently and effectively. You'll collaborate closely with clients, vendors, and CGI colleagues to maintain high ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role is your chance … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

Service Centre Analyst – £30,000 – Sheffield (4 Days Onsite) We’re recruiting for an IT Service Centre Analyst to join a well-established internal IT team, delivering high-quality 1st line technical support across a nationwide business. This is a permanent role based in Doncaster , with … expectation of being onsite 4 days per week . The Role Provide 1st line support across incidents and service requests Log, manage, and resolve tickets within SLA/OLA targets Priorities and escalate issues where required Manage user administration (accounts, access, permissions) Support Windows 10, Office 365, Exchange ...

Service Desk Analyst - 1st Line - Huddersfield Service Desk Analyst/1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or IT support role is required by a leading company in central Huddersfield In this role, you will … team by providing an excellent IT support service. Experience required: 6+ months of experience in a similar 1st line IT support/service desk role Working with helpdesk software, MS Office 365, Azure & Windows 10/11 Excellent understanding of various systems and a passion for learning about ...

Business Support Analyst/Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking … immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within ...

Business Support Analyst/Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour – Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking … immediate start. As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within ...

Service Desk Analyst £14.18 per hour Full-time, Temporary to 5th May Office-based Overall job purpose: To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support … service across the University. Key responsibilities: Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets. Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems. Identify, gather, and validate ...