1 to 25 of 68 Service Analyst Jobs in the UK

Role Title – Service Analyst JD – Service Analyst (with Service Design Experience) Active SC candidates may apply Location - 2-3 days travel to Leeds/London, UK Permanent Role This position blends analytical capability with service design expertise and requires a seasoned professional with … years of experience managing support services projects . The role also provides direct support to the Service Delivery Manager, ensuring key deliverables, outcomes, and daytoday operational activities run smoothly. Key Responsibilities: Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. Assist with daytoday service ...

Service Analyst (SC Cleared) ITIL V3 – ITIL V4 Leeds (Hybrid) 6 Month Contract to £450/day (Inside IR35) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. 6 Month Contract based in Central Leeds (Hybrid). Start ASAP … chance to work with a leading global IT and Digital transformation business specialising in Government projects: Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice: incident ...

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst (ITIL 4) Location: Portsdown Technology Park Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure … private cloud environment. This role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support ...

Service Delivery Analyst (SC Cleared) ITIL V3 - ITIL V4 Leeds (Hybrid) Permanent £55,000 - £60,000 (DOE) Service Analyst needed with active SC Security Clearance , managing and supporting Service Delivery Manager. Start ASAP ideally in March 2026. Hybrid Working - 2/3 days/week … work with a leading global IT transformation business specialising in delivering large-scale Government digital modernisation projects. Experience managing support services projects. Support the Service Delivery Manager, r eporting, planning and operational oversight. Assist with day today service operations, providing cover across all the Service Management practice ...

ITSM Service Analyst - ServiceNow/Halo - Birmingham - to £40K plus Bonus My client is looking for a an experienced ITSM Service Analyst who can turn operational data into meaningful insight, helping create cleaner services, smarter decisions, and more predictable outcomes. Working closely with the Service Desk and Service Management functions, you will take responsibility for translating day-to-day operational activity into clear, actionable intelligence. As ITSM Analyst, you will analyse service performance, demand patterns, assets, and configuration data to build a coherent picture of overall service health across ...

Service Design Analyst - 12 Month Fixed Term Contract - London (Hybrid) - £80,000 per annum A fantastic opportunity has arisen for a Service Design Analyst to join our London based global professional services firm on a 12 month fixed term contract. Key Responsibilities Support delivery … business professional transformation programme through service data analysis and portfolio-level service design support. Assist in developing and maintaining the global service portfolio framework, including drafting templates and structured documentation. Collate service requirements, capturing user feedback and insights to inform service design. Consolidate service ...

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst Job Type: Permanent; Full Time Salary: £25,000 - £30,000 Location: Exeter About the Service Desk Analyst role … attention to detail, be confident, highly organised, flexible, reliable and able to manage tasks and prioritise within tight deadlines. Key responsibilities of the Service Desk Analyst: - Provide first line technical support to our customers via our ticketing platform, email, phone and remote support tools - Diagnose and resolve common ...

ESMCP) and also the implementation of two dependent programmes "Control Room Solution" and "Mobile Data Vehicle Solutions. We have an opportunity for a Central Service Analyst to join the Central Service Team. The successful candidate will be providing Supplier Management activities across key suppliers, throughout the life … service contract and any new future services. This is a chance to be part of an organisation which will deliver enhanced and interoperable communications between Ambulance Trusts, the NHS, and other emergency responders. Main duties of the job Service Performance Reporting : The Design and regular production of reports ...

title: Senior 1st Line Service Desk Analyst Manchester PC0226-4 Salary: £27-£29k + Skill development & Career Progression + Benefits Location: Manchester, M16 Senior 1st- 2nd Line Support/Service Desk Analyst/IT Support – Based in Manchester- Mon – Fri needed to provide end user support … Hybrid role. As 1st- 2nd Line Support/Service Desk Analyst/IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory any experience with Group Policy & SCCM will be an advantage. Successful 1st- 2nd Line Support/ ...

Service Desk Analyst Salary: £28,000 – £30,000 Location: Fully remote (quarterly meet-ups - fully expensed) Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge … backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step. Key responsibilities: Log calls in line with ...

Line Service Desk Analyst - 3 Month Rolling Contract - £180 P/D - £240 P/D - Financial Services As a 1st Line Service Desk Analyst, you will be the first point of contact for users seeking technical assistance. You’ll log, categorise, and manage incidents, providing … both telephone and deskside support, with a strong focus on communication, accuracy, and customer satisfaction. Key Responsibilities Log, classify, and process IT incidents and service requests accurately. Provide first-line troubleshooting, investigation, and diagnosis. Perform routine daily system checks (e.g., backups, server checks). Escalate more complex issues ...

Service Desk Analyst Liverpool - on site once a week £150 per day (Inside IR35) 3 months PLEASE NOTE FOR THIS ROLE, YOU WILL NEED TO BE BASED IN THE NORTH WEST AND WITHIN A COMMUTABLE DISTANCE TO THE OFFICE IN LIVERPOOL An IT Service Desk Analyst is required for our client who are based in Liverpool. This hybrid role supports both clients and internal teams, ensuring top-tier service across a range of client-facing software. If you're passionate about IT support and thrive in a fast-paced, collaborative environment, this could ...

Service Desk Analyst + DV Cleared role + £400 per day Inside + Onsite role - Bath based Key Skills: + Experienced Service Desk + DV Cleared The Role: We are seeking an experienced Senior Service Desk Analyst to provide advanced technical support, mentor junior team … members, and help drive continual service improvement across the IT support function. This role serves as a key escalation point for complex incidents, ensures high-quality customer service, and contributes to the stability and performance of end-user technology services. The ideal candidate combines strong technical troubleshooting skills ...

Role: Service Desk Analyst Location: Hertford, Hertfordshire Model: Hybrid-working Salary: Up to £32,000 Overview We are seeking an experienced Service Desk Analyst with strong 2nd line support capability to join a Managed Service Provider (MSP) environment. The role involves supporting multiple client organisations … resolution. You will work in a fast-paced, client-facing environment, delivering high-quality technical support, adhering to SLAs, and contributing to continual service improvement across a diverse customer base. Key Responsibilities Provide technical support to end users across Windows 10/11 and Microsoft-based systems ...

Role: Service Desk Analyst Location: Wellingborough, Northamptonshire (Hybrid Working + Occasional Client Site Visits) Salary : Up to £35,000 per annum Overview We are currently seeking a proactive and customer-focused Service Desk Analyst to join a growing IT team based in Wellingborough. This … thinking environment. Offering hybrid working and a salary of up to £35,000, this role would suit someone who enjoys troubleshooting, delivering excellent customer service, and working across a broad technical stack, with occasional opportunities to support users onsite. Key Responsibilities Act as the key point of contact ...

Service Desk Analyst - 1st Line - Huddersfield Service Desk Analyst/1st Line IT Support Analyst with strong experience in Microsoft 365 and in an IT helpdesk or IT support role is required by a leading company in central Huddersfield In this role, you will … team by providing an excellent IT support service. Experience required: 6+ months of experience in a similar 1st line IT support/service desk role Working with helpdesk software, MS Office 365, Azure & Windows 10/11 Excellent understanding of various systems and a passion for learning about ...

Service Desk Analyst Location: Epsom Working Hours: Shift work between 7am - 6pm, with 1 in 4/5 weekends Benefits: Competitive salary, Hybrid working, Pension contributions, Bonus scheme, Car scheme, Private medical cover, Wellbeing support, Onsite gym, 25+ days holiday plus volunteering leave, Flexible working, Training opportunities … more! We're looking for a skilled IT Service Desk Analyst to join a busy support team in a well-established financial services company. You'll provide 1st and 2nd line support, occasionally 3rd line, to internal teams and partners. Strong communication and a customer focused approach ...

Business Support Analyst/Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking … immediate start. As the first point of contact for the Council s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within ...

Business Support Analyst/Service Desk Analyst £14.71 per hour - PAYE £19.61 per hour – Umbrella 3 Month Contract Initially with potentially of permanent Full Time A fantastic opportunity has arisen in Coalville for an ICT Business Support Analyst on a 3-month initial contract looking … immediate start. As the first point of contact for the Council’s ICT Support Service, you will log, prioritise, and resolve ICT problems and requests, making sure support to customers is provided quickly and effectively. Main duties and responsibilities: To log, monitor and resolve service desk calls within ...

Service Desk Analyst £14.18 per hour Full-time, Temporary to 5th May Office-based Overall job purpose: To provide first-line IT support to staff and students via telephone, in-person service desk, and digital ticketing platform, contributing to an accessible, responsive, and user-focused IT support … service across the University. Key responsibilities: Act as a first point of contact for incoming IT queries, managing a personal queue of customer calls and tickets. Provide support primarily via telephone, as well as through the in-person IT Support Desk and digital ticketing systems. Identify, gather, and validate ...

DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver ...

DESCRIPTION Job Title: IT Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

ERVICE DESK ANALYST £31000 + COMPETITIVE COMPANY BENEFITS EAST GRINSTEAD Bridge Recruitment are currently working with a well-established membership organisation who are dedicated to promoting and supporting leisure travel facilities across almost 2700 locations throughout the UK and Europe. They are seeking to recruit a Service Desk … Analyst to join their growing team. PURPOSE OF ROLE: To provide assistance to all Head Office and Site based staff in a professional and customer-focused manner in line with customer needs, following defined processes and meeting service level agreements. KEY TASKS & ACCOUNTABILITIES: Record and prioritise all service ...

Service Desk Analyst - 1st/2nd line - Nottingham - Hybrid Working IT Service Desk Analyst with strong experience in an IT helpdesk or service desk support role is required by a leading company in Nottingham. In this role, you will be the first line of support … deliver on deadlines Enthusiastic, hardworking and a team player Job Role Responsibilities: Provide 1st/2nd Line IT Support via phone/email/service management tools Building and configuring desktops Provide Microsoft Office 365 support Carry out Active Directory tasks Able to support users remotely and on-premises ...