1 to 25 of 183 Service Analyst Jobs

Support Analyst, Service Desk, 1st line, Entry-level COR5332 An excellent, award winning Basingstoke-based company seeks a Support Analyst/Service Desk Analyst – with or without existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied … and highly-visible role, the Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 250 users across several sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied … work. My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Company The Support Analyst/Service Desk Analyst will be joining a well-established Managed Service Provider with ambition and a clear plan for growth. more »

Job Title: IT Service Desk Analyst Job Type: Contract Duration: 6 Months Hours: 37.5hrs/wk Industry: Food/IT Job Location: Southampton Rate: £15.00/hr to £16.50/hr Profile – IT Service Desk Analyst Our client is a leading figurehead in the UK food … sector, with an unparalleled pedigree dating back to the early 18th century. They are currently seeking an IT Service Desk Analyst to support across the all sites in the UK. Job Role – IT Service Desk Analyst Reporting to IT Service & Operations Delivery Manager this role … is first line IT support to our internal userbase of approximately 3000 colleagues across the UK. Duties – IT Service Desk Analyst • Responsible for incidents and service requests from creation to resolution • Ensure KPI's are achieved • Act as primary point of contact for all IT Teams, Support more »

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop applications and technologies. • Assist the Service Desk Delivery Manager in the triage of tickets, including: • Serving as the end user advocate, maintaining regular communication with end users … progress and notify them of any impending changes or agreed outages. • Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. • Prioritise service incidents and tickets to the Service Desk Analysts following established procedures - Including assigning tickets to more »

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop applications and technologies. • Assist the Service Desk Delivery Manager in the triage of tickets, including: • Serving as the end user advocate, maintaining regular communication with end users … progress and notify them of any impending changes or agreed outages. • Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. • Prioritise service incidents and tickets to the Service Desk Analysts following established procedures - Including assigning tickets to more »

We have an exciting opportunity for an IT Service Desk Analyst to join our well-established client based in Reigate. MFK Recruitment has successfully recruited 15 individuals to this company in the past 3 years, fantastic team with genuine career progression opportunities! IT Service Desk Analyst – job role: As an IT Service Desk Analyst,, you will be working as an escalation point for the internal Service Desk Support team as well as a point of contact for our customers whether that be via the Telephone or Ticketing System. You will be working … variety of users to resolve or escalate their technical issues in a prompt and professional manner. This is an excellent opportunity for an IT Service Desk Analyst to progress within this dynamic and rewarding organisation. IT Service Desk Analyst – responsibilities & duties: To manage all incidents and more »

Service Desk Analyst | 6 Month contract | Exeter, UK | £100-£152pd PAYE Service Desk Analyst My client is currently looking for a Service Desk Analyst for a 6 month contract which will role on, this is paying between £100-£152pd PAYE. You will need to … work on-site 5 days per week in Cornwall or Exeter, whichever is closest. As a Service Desk Analyst you will be using the below technology Office 365 SCCM Active Directory Citrix VPN What you need to do now If you feel like this Service Desk Analyst … for you and would like to know more then please send your latest CV to Ash . Fellows @ Opusrs . com or apply here. Service Desk Analyst | 6 Month contract | Exeter, UK | £100-£152pd PAYE more »

IT Service Desk Analyst 1st line support Liverpool/Remote. £175 per day inside IR35 3 Month rolling contract O365 ServiceNow Leading professional services company is actively recruiting for an experienced 1st Line support Analyst/Service Desk Analyst to join a dynamic and friendly … team ideally on a temp to perm basis. The IT Service Desk Analyst/1st Line support Analyst will be: Providing customer centred support to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI … websites Provide first point of contact for any escalation for users throughout the business Provide first point of contact for any internal queries from Service Desk Analysts Report to Service Desk Management on Team Performance Workflow Co-ordination and Triage to agreed KPI's. Technical skills for the more »

Are you a Service Desk/1st Line Engineer looking for a new challenge? Due to growth we are currently looking for an experienced Service Desk Analyst, or passionate people who have an understanding of IT looking to break into this area. Working as part of a … busy Service Desk Team there is a requirement for an individual to carry out the duties of a Service Desk Analyst in support of a large Service Delivery organisation. We offer a clear path for progression for those who want to move into more of a … technical role. Typically, our agents spend around 1year working in this role, and then progress into a Cloud Analyst or 2nd Line Automation Engineer which we will support and provide internal training. What you will bring: Excellent verbal and written communication skills Experience with Windows 10/7, MS more »

Service Desk Analyst Bradford £24,000 - £27,000 + 39 days holiday and excellent benefits This well-established organisation requires a driven and self-motivated Service Desk Analyst to join their busy technical services team and motivate those around them. The key to this role is … team that supports the technical infrastructure and end user computing for a multi-site business, delivering effective and efficient first line resolutions. As a service desk analyst, you will be required to provide support across the business, maintain IT facilities and provide user training to stakeholders of various … and resolve incidents and requests raised by staff. Providing a first point of contact for users Logging and responding to calls submitted to the Service Desk via telephone, email or web portal. Monitoring and escalating tickets to meet or exceed SLAs or OLAs Responsible for maintenance of service more »

IT Service Desk Analyst On behalf of our award-winning client based in Huntingdon, we are recruiting a talented IT Service Desk Analyst. As an IT Service Desk Analyst, you will take pride in providing excellent customer service for all employees related to technology … related requests, issues, and incidents. The IT Service Desk Analyst will be responsible for: Proactively maintain the desktop, telephony, and application infrastructure so that it’s supported, and failures are minimized Log, analyse, triage, and prioritise all IT incidents, problems, and changes received via all communication channels in … the team Ensure that systems/applications/services in own area run and meet business Service Level Agreement (SLA) targets Analyse the incident, problem, and change data to identify the underlying causes and propose resolutions via Service Improvement Plans Display leadership in the area of specialization, e.g. more »

Service Desk Analyst Contract - 1st/2nd Line – Bath on-site full time - £225/day – Inside IR35 A friendly, welcoming client in the higher education sector are recruiting for a Service Desk Analyst on a contract basis. This Service Desk Analyst role is … days per week onsite in/around Bath If you have the following skills and experience, please don’t hesitate to apply for this Service Desk Analyst role: Microsoft 365 Outlook, Teams, Sharepoint 1st and 2nd line experience In-person, telephone and remote support Excellent customer service … campus is located on beautiful grounds, and you’ll be working with a friendly supportive team. Please don’t hesitate to apply for this Service Desk Analyst role if interested. Please note that applications outside of the Bath/South-West area will be automatically rejected. more »

IT Service Desk Analyst £25,000 to £29,000 basic salary per annum plus benefits including bonus, pension, 25 days holiday (rising to 32 days with length of service), wellness day, option to purchase more annual leave or sell leftover days, excellent career development plans, certification opportunities … etc. Our key client, a leading company to work for in the North, is looking for an IT Service Desk Analyst to join the team on a permanent basis. This is a fantastic opportunity for an IT Service Desk Analyst to join a hugely successful business … Investor in People status as testament to their company culture, work-life balance (35 hour working week), and overall employee wellbeing. The successful IT Service Desk Analyst will be based in our client’s new office, in the centre of Leeds. The IT Service Desk Analyst more »

Service Analyst Mirfield,4 days on-site Up to £25,000 Service Analyst! Join a dynamic team that provide bespoke support for one of UK's leading Home Textiles Division that produce a wide range of innovative products for many of the UK's biggest retailers. … As part of the IT team, you will deliver on business objectives & mandates. Providing excellent service while supporting internal customers and proactively monitor and administer business systems and application solutions. Responsibilities: Respond to either first line support or end user software or hardware queries via email, phone, or face more »

An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team … oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with … competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and more »

An innovative software systems provider is looking for a dynamic and focused driven Service Desk Analyst to join their Operations Team. As Service Desk Analyst you will assist in delivering software solutions to a growing client base within the care industry. The company boasts a team … oriented and progressive environment, where everyone’s opinion matters and attractive working conditions. Successful candidate for the position of Service Desk Analyst must have software experience, be technical and possess excellent customer service skills. This role is offered as a permanent OR temporary to permanent contract with … competitive salary, access to Perkbox (employee benefits) and immediate start available. Service Desk Analyst duties: Act as first-line support to clients responding to e-mail/telephone requests and record all issues or queries via CRM System Ensure CRM system is updated with all client contacts and more »

Service Desk Analyst Our well established client is looking for a Service Desk Analyst to join the team on a permanent basis. Position Overview: We are seeking a talented and customer-focused Service Desk Analyst to join our team. As a Service Desk … Analyst, you will play a crucial role in providing technical support to our clients internal users. Key Responsibilities: Provide first-line technical support via phone, email, or chat to internal users experiencing IT-related issues. Diagnose and troubleshoot hardware and software problems, escalating more complex issues to the appropriate … teams. Log and track all incidents and service requests using our ticketing system, ensuring timely resolution and documentation. Collaborate with other IT teams to implement and maintain effective IT solutions. Create and update knowledge base articles to assist users in resolving common issues independently. Participate in on-call rotation more »

Service Desk Analyst | 6 Month contract | Exeter, Southwest UK | £152pd PAYE Service Desk Analyst My client is currently looking for multiple Service Desk Analysts, for 6-month rolling contracts paying up-to £152pd PAYE, this is a unique contract that offers holiday pay however, it … You will need experience in the below Citrix SCCM Active Directory Office 365 What you need to do now If you feel like this Service Desk Analyst contract is a good fit for you and would like to know more please send your latest CV to Ash . … Fellows @ Opusrs . com or apply here. Service Desk Analyst | 6 Month contract | Exeter, Southwest UK | £152pd PAYE more »

Service Desk Analyst | 6 Month contract | St Austell, Southwest UK | £152pd PAYE Service Desk Analyst My client is currently looking for multiple Service Desk Analysts, for 6-month rolling contracts paying up to £152pd PAYE, this is a unique contract that offers holiday pay however … You will need experience in the below Citrix SCCM Active Directory Office 365 What you need to do now If you feel like this Service Desk Analyst contract is a good fit for you and would like to know more please send your latest CV to Ash . … Fellows @ Opusrs . com or apply here. Service Desk Analyst | 6 Month contract | St Austell, Southwest UK | £152pd PAYE more »

Role: Service Desk Analyst (German speaking) Location: Chester/Remote Company: Global Pharmaceutical We are currently seeking a talented and customer-oriented German Speaking Service Desk Analyst to join our dynamic team based in Chester. As a Service Desk Analyst, you will play a … skills, this is an excellent opportunity to showcase your expertise. Responsibilities: Are you a German-speaking professional with a passion for technology and customer service? We are currently seeking a talented German Speaking Service Desk Analyst to join our prestigious pharmaceutical company based in Chester. As a … Service Desk Analyst, you will play a crucial role in providing exceptional technical support to our German-speaking clients, ensuring their seamless experience with our pharmaceutical solutions. Responsibilities: Deliver outstanding first-line technical support to German-speaking clients, providing timely resolutions via phone, email, and chat Diagnose and more »

Job Title: Service Desk Analyst Location: Hertford, UK Salary: Up to £40K We are currently recruiting for a Service Desk Analyst to join our Information Technology Services team. The successful candidate will be responsible for providing customer-focused technical support services to internal and external customers … and for ensuring that all service requests are processed accurately and efficiently. Responsibilities: * Diagnose and resolve customer queries and technical issues in a timely and efficient manner. * Monitor and respond to customer emails, telephone calls, and other requests as needed. * Maintain a high level of customer service and … satisfaction. * Install and configure hardware and software systems. * Update and maintain service and account records. * Create and update technical documentation. * Identify and troubleshoot software and hardware problems. * Monitor system performance and provide technical support. Requirements: * Proven experience in IT customer service and technical support. * Knowledge of IT hardware more »

Our PE backed client, the largest in the UK with an aggressive growth-strategy are seeking multiple Service Desk Analyst/Engineer to build out an internal service desk capability. As the Service Desk Analyst/Engineer, you will part of the wider IT Team … infrastructure that is primarily based on Microsoft Azure, Office and Dynamics 365, with a hardware stack based around the Lenovo ThinkPad range - As the Service Desk Analyst/Engineer, you will help manage this infrastructure whilst supporting the internal users. Key accountabilities as the Service Desk Analyst/Engineer but not limited to: Triaging and responding to helpdesk queries as part of an ITIL L1 service management model Managing the hardware stock and managing purchasing in collaboration with the Operations Manager. Assisting with license management Liaising with users to resolve requests in line with given more »

the role Hargreaves Lansdown isn't just the UK's number one platform for private investors: we're also a technological innovator. Our IT Service Desk is pivotal to our operations, delivering unmatched support and ensuring the robustness of our IT systems. This is an exciting opportunity for an … IT Service Desk Analyst to join our Service Desk. As a Service Desk Analyst at HL, you will gain excellent career development, learning opportunity and guidance from an experienced team. You will provide exceptional IT support to internal colleagues, prioritising the delivery of high-quality … IT support to all Hargreaves Lansdown employees. As the first point of contact for all incidents and service requests, you will triage tickets and provide efficient IT support while adhering to service management processes and standards. You will escalate tickets as necessary while maintaining accurate records and keeping more »

Service Delivery Analyst required by our client who are a very established financial institution, with a long-standing reputation for excellence and a focus on culture and staff wellbeing. This Service Delivery Analyst role will see you working to ITIL standards in a highly professional environment. … You will have strong experience of: Working in an ITIL environment Incident/problem/change management Service Delivery Microsoft technology A professional working environment ie financial, insurance, legal etc. In return the Service Delivery Analyst will be joining a financial services company with half a decade … culture which focuses on taking care of the wellbeing of their staff and well as providing great work challenges and fantastic career progression! This Service Delivery Analyst role has a salary to £45,000, hybrid working with 2-3 days in the office in Brighton, and an good more »

Senior Service Desk Analyst, Bristol, Up to £40,000 Company profile: An FTSE 100 Business based in central Bristol is currently expanding and is looking for a Senior Service Desk Analyst to join them on their journey. A huge Facilities maintenance business, they’re a UK … field. Housing over 70,000 students across 25 cities in the UK, and are going on an impressive technical journey. As a Senior IT Service Desk analyst you will play a vital role in handling IT Service Incidents, as well as getting the chance to take on … of the team and being the last point of call for 2nd line requests. This is a very exciting chance for an established IT Service Desk Analyst with 2nd line experience to grow their career for one of the UK’s most prestigious businesses and help drive their more »

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Hybrid Bournemouth Your New Company Large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk … Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities Incident management Daily System Checks Comply with all company … policies and procedures, including but not limited to: IT Usage Policy General Skills Understanding of IT operational support frameworks. Provide a service of excellence Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business Capture and record more »