Basingstoke, Hampshire, South East, United Kingdom
Corriculo Ltd
Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates … a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/Service Desk Analyst will be more »
Service Delivery Analyst Location: Stoke/Manchester About us A leading and expanding motor insurance group, renowned for staff reward and recognition, is looking to add to our Service Delivery Team. Purpose of role : The purpose of the Service Delivery Analyst is to embed control … and governance processes to protect and improve service, in line with business requirements and industry best practice. The Service Delivery Analyst must have a broad range of skills and Service Management process experience. They must have the ability to understand current and future business needs, and … to ensure service impact is kept to a minimum through Major Incident, Change, IT Service Continuity, Disaster Recovery, Problem, Configuration and Risk Management processes. Collaborating with operations teams to identify and resolve the root causes of service performance failures, and to drive service improvements. Evaluating and more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
VIQU Limited
Service Desk Analyst – 4 Month Contract – Nottingham – Inside IR35 VIQU has partnered with an organisation based in Nottingham, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support. The successful Service Desk Analyst will join a busy team, providing … both remote and onsite support to a large user base. Role responsibilities for the Service Desk Analyst: Provide 1st and 2nd Line support on the Service Desk Troubleshooting and solving hardware & software issues, escalating where necessary Provide excellent customer service both remotely and deskside Key Skills … and experience: Experience as a Service Desk Analyst/within 1st and 2nd Line Support Windows 10/11 Administration and Support Experience supporting Microsoft 365, Exchange, OneDrive Experience with Active Directory Microsoft Intune would be beneficial Excellent diagnostic and resolution skills Excellent customer service skills Working more »
Service Delivery Analyst Permanent Glasgow or Edinburgh (Hybrid) Posted 23/10/2024 CVs by Asap Start Date Oct 24 – Dec 24. Meraki Talent is looking to recruit a Service Delivery Analyst for our client – a market leading and internationally operated law firm. The client … invests heavily in new technology and embraces digital change as a source of competitive advantage. They are looking for a Service Delivery Analyst to join a team within the legal technology space that is focused on driving innovation and improving business processes. You will collaborate with the Senior … Service Delivery Manager and the responsibilities include managing the governance, delivery, and performance of legal tech projects by overseeing project scoping, timelines, and stakeholder engagement while maintaining key documentation and driving continuous improvement. Responsibilities of the Service Delivery Analyst Lead legal technology project scoping, governance, and delivery more »
Service Desk Analyst – Inside IR35 – Hybrid Our client is urgently looking for a Service Desk Analyst to join their team on a contract basis, initially for 3 months with a view to extend. Please note, the role is INSIDE of IR35. This is a hybrid role … with 2 days per week required on-site. Service Desk Analyst – Key Skills: 2+ years' experience in Service Desk support preferably in a busy environment undertaking a technical customer facing role • Working knowledge and understanding of ITIL framework and the ability to demonstrate this in a practical … themselves on being reliable, punctual and creating an environment in which people feel comfortable to work to the best of their ability • Excellent customer service skills, the ability to build strong relationships across the broader IT teams and with the business. • Experience working to Service Level Agreement targets more »
Role: IT ServiceAnalyst Business - Forestry England IT Location - Bristol (Bs16) onsite Contract Type - Permanent Full time Salary - £24,323, Civil Service Pension Job Summary: Forestry England, an agency of the Forestry Commission, manages extensive land and trees across the country. They have an IT user community … various functions like forestry management, timber harvesting, and visitor centre management. The IT team is crucial for meeting corporate targets and supporting a modernized service based on Cloud technology. Job Description: The IT ServiceAnalyst will join a small Service Desk team, managing the Service Desk ticketing system, ensuring timely resolution of support requests, and maintaining high customer service standards. Responsibilities include: Managing support tickets via the ticketing system, phone, email, and remote support. Setting up new starters and processing leaving staff. Handling IT equipment procurement and stock management. Providing technical support and more »
Service Desk Analyst Leading International law firm seeks a Service Desk Analyst to join their busy IT team in London, this role is a permanent office-based position. Salary to £49,000 Autonomous working environment Based in stunning City offices Service Desk Analyst Responsibilities … assistance requests, incidents, and solutions in the ticketing system Handle any escalated issues, monitoring their resolutions within a reasonable timeframe Interact with third-party service providers to resolve issues and ensure seamless integration of external services Oversee the management of company assets using Mobile Device Management (MDM) tools Responsible … for imaging and setting up new hardware for new or existing firm members Assist with any Boardroom AV requests/issues Service Desk Analyst Key Skills & Requirements: 2 years+ IT experience within a law firm Excellent knowledge of supporting applications such as Windows 10, Microsoft Office products, Outlook more »
St Ives, Cambridgeshire, Saint Ives, United Kingdom
Concept Resourcing
Senior Service Desk Analyst Location: St Ives, Cambridgshire Reports to: IT Service Desk Manager Job Type: Full-Time Salary Range: £35,000 Work Hours: 9am - 5.30pm, week days, no shift pattern Job Purpose: We are looking for an experienced Senior Service Desk Analyst to join … our dynamic IT support team. In this role, you will provide technical leadership and support for complex IT service desk issues, with a focus on Microsoft Azure environments. The successful candidate will have extensive experience in a service desk environment, strong troubleshooting skills, and proven expertise in supporting … cloud technologies, particularly with Microsoft AZ-101 or AZ-104 certification. We partner with leading vendors to ensure the best possible service to our customers. We have over 25 years' experience in delivering managed services and have chosen strategic partners who share our values and ethos in the delivery more »
is a Top 60 Law firm with a national footprint across the UK. We are committed to developing our employees and to delivering outstanding service to our customers. Our vision is to continue to deliver #smart #modern #law and to embrace and develop our employees through their career. We … are seeking a Service Desk Analyst and a Senior Service Desk Analyst to support over 200 users across 29 locations. This posiiton is based out of out Peterborough office working between the hours of 8am and 6pm, on a rota basis. The Senior Service Desk … Analyst plays a pivotal role in ensuring the smooth operation of IT services across the organisation. This role involves managing complex technical incidents, mentoring junior team members, and driving continuous improvement initiatives within the service desk. The ideal candidate will have extensive technical knowledge, excellent problem-solving skills more »
Employment Type: Permanent
Salary: £22000 - £28000/annum 26 Days Holiday Plus Bank Holidays
University Hospitals Birmingham NHS Foundation Trust
Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide … a responsive, customer focussed service, providing extensive 1st and 2nd Level IT Support to Trust users and stakeholders as directed. Primary focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and Request Fulfilment, within … agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. Main duties of the job *Day to day management and monitoring of ITBM Service Centre stack/ more »
Dundee, Scotland, United Kingdom Hybrid / WFH Options
Ace Aquatec
Service Desk Analyst Working Hours: 37.5 per week Location: Dundee, UK (hybrid permitted, 2-3 days in the Dundee office required each week) Salary: £27k - £32k, depending on skills and experience About us: Ace Aquatec is an award-winning aquaculture technology company specialising in welfare-first in-water … biomass estimation and sea lice removal systems. We help customers thrive by making their operations efficient, ethical and sustainable. About the role: As a Service Desk Analyst, you will work proactively and collaboratively with internal and external resources to ensure timely completion customer success and support activities at … Daily checks of HSU and other remotely connected equipment Responding to customer escalation to help them resolve issues with use of digital products. The Service Desk Analyst will input into internal processes and help to define them when necessary in Jira. The Service Desk Analyst is more »
A dynamic Service Delivery Analyst is now sought by one of the UKs leading technology services companies. This role is a remote based role. The role is to join this flourishing organisation that are looking to expand their Customer Experience Team. This role would be great for anyone … experience working in a SOC and enjoys engaging with clients and customers. This opportunity will suit a current level 1 or Level 2 SOC Analyst who is keen to progress their career into a customer facing, Service Delivery/Customer Experience role. Key responsibilities of the Service Delivery Analyst To operate as the serve as the technical liaison between customers and internal service teams Act as a point of escalation for incident resolution Building and maintaining strong customer relationships Presenting concise and informative monthly service data. Act as the conduit between clients and more »
Our client, is currently recruiting for a dynamic Service Desk Analyst to join their Support team. The Service Desk Analyst will be at the forefront of delivering technical assistance to our 600+ internal customers at a 1st and 2nd Line level, Responsibilities for the Service Desk Analyst Provide 1st line support via telephone, ITSM tools, Email and walk-ins for all IT, Network, Telephony, Remote Access & desktops along with support of Incidents and Service Requests Provide 2nd line support via telephone, ITSM tools and deskside for all issues escalated from 1st line … and working with 3rd line teams where necessary to facilitate resolution Log and perform analysis including accurate prioritisation of all Incidents and Service Requests User Administration activities across IT-controlled systems, including unlock/resets and starters/leavers Key Skills & Experience for the Service Desk Analystmore »
Service Desk Analyst - Cleared Site Permanent employee, Full-time MOD Corsham/Chippenham £22,000 - £29,000 37.5 hours a week Mon-Fri Must be eligible for DBS, BPSS and High-Level Security Clearances Position The position of ServiceAnalyst role will be based out of … MOD Corsham, Wiltshire. This is a critical part of the Service Desk team, providing frontline end-user support for the MOD platforms. This role is responsible for addressing user requests, managing incidents, and ensuring an efficient, seamless service experience for all users across both OFFICIAL and SECRET tiers. … Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding of ticketing workflows. Excellent communication and more »
Service Desk Analyst Cleared Site Permanent employee, Full-time MOD Corsham/Chippenham £22,000 - £29,000 37.5 hours a week Mon-Fri Must be eligible for DBS, BPSS and High-Level Security Clearances Position The position of ServiceAnalyst role will be based out of … MOD Corsham, Wiltshire. This is a critical part of the Service Desk team, providing frontline end-user support for the MOD platforms. This role is responsible for addressing user requests, managing incidents, and ensuring an efficient, seamless service experience for all users across both OFFICIAL and SECRET tiers. … Essential Skills & Experience Proven experience in a Service Desk or Helpdesk environment, handling incident and service request management within a structured ITSM framework. Proficiency in Jira ITSM (or a similar ITSM tool) for managing incidents, requests, and escalations, with a strong understanding of ticketing workflows. Excellent communication and more »
Service Desk Analyst - CONTRACT (IMPORTANT - This role will involve weekend work, this will be 3 out of 4 weekends a month with the majority of work being over Friday, Saturday and Sunday. In addition we will require you onsite for the first month full time, after the first … a permanent role. Please only apply if you are able to work within the requirements above. Overall ambition of the role: Reporting into their Service Team Leader, the Service Desk Analyst will be responsible for delivering best in class support to all Nando’s UK, Group, Grocery … collecting and noting triage information, resolving where possible and escalating appropriately when needed. Key Responsibilities: Operational Management · Responsible for logging all contact with the Service Desk (telephone, self-service, chat function, direct approach and Email), and to ensure courteous, timely, and effective resolution of issues and requests · Working more »
Are you an enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton … the local area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk Analyst to assist and collaborate in cross-fuctional projects as well as the day to day functions of a busy service desk. Overview: As a Junior IT Service Desk Analyst, you'll play a pivotal role in ensuring smooth operations of our servicemore »
Finance Sector Client is expanding its Technology Team as they progress an ambitious transformation programme. As the evolution continues, they now require an IT Service Desk Analyst to join the team. This role involves resolving daily support requests from users both locally and internationally, ensuring critical systems are …/on-call batch operator shifts on a rota basis, with an additional shift allowance or on-call payment for unsociable hours. The IT Service Desk Analyst will be responsible for: Providing first and second line Service Desk support, addressing and resolving incidents and fulfilling service requests raised by users across seven countries, interacting with technical teams and suppliers to ensure a prompt restoration of service Providing out of hours Batch operations and other Support on a rota/agreed basis Maintaining knowledge articles, policy & procedure documentation to the required standard Performing general IT more »
Dunstable, Central Bedfordshire, Bedfordshire, United Kingdom
1 Tech Staffing Ltd
Service Desk Analyst 1st/2nd Line Support - Cloud/AD/365/ITIL/Windows 10 Leighton Buzzard - £28K plus structured progression plans! We are looking for a Service Desk Analyst to join an international organisation with huge growth plans. You will be based … in the office near Leighton Buzzard and be responsible for providing customer support via a service desk. You should have excellent communication skills, experience of working to SLA's and a passion for technology. This is a great role for someone who has 1st/2nd Line skills and more »
Neath - Metal Box Milland Road Ind Est, Neath, West Glamorgan, United Kingdom Hybrid / WFH Options
Marston Holdings
Dig into data and elevate our service—your role as a Service Data Analyst starts here! We have an exciting opportunity for a Service Data Analyst to join our team in Neath on a full time, permanent basis. Marston Holdings are continually expanding, and part … including Bank Holidays) This role will be office-based Monday - Friday with Home working on the weekend. What you will be doing: As the Service Data Analyst you will collaborate with the wider team, acting as a point of escalation to ensure high SIM data usage is monitored … findings recorded. Track the data usage daily and analyse trends. Shortlist the devices using maximum data and investigate the root cause Work with the service desk team to apply fix or work around to tackle high data usage Collaborate with the wider teams to form a solution and see more »
Leighton Buzzard, Bedfordshire, South East, United Kingdom
1TECH STAFFING LIMITED
Service Desk Analyst 1st/2nd Line Support | Cloud | AD | Office 365 | ITIL | Windows 10 Leighton Buzzard Up to £28K + Career Growth Opportunities! Were seeking a Service Desk Analyst to join a rapidly expanding pharmaceutical company with ambitious growth plans. Based in the office near … Leighton Buzzard, you'll play a key role in delivering top-notch support to customers via the service desk. If you have strong communication skills, thrive in a fast-paced environment, and are passionate about tech, this is a fantastic opportunity to progress your career. About the Role: In more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Reed Technology
IT Service Desk Analyst Newcastle 3 Month Contract £130-£150 Per Day - INSIDE IR35 One of my clients' is looking for an experienced IT Service Desk Analyst to join their team on a 3 month assignment. This role will be to work on the 1st line … Service Desk team, providing initial support via telephone, email and ServiceNow ticketing system. You will have a background of working within a busy IT Service Desk environment and comfortable in providing support to all levels of end users. Due to the short term nature of the requirement, my … client is looking for someone who can hit the ground running, requiring minimal supervision training etc. Key Skills * IT Service Call Management * Remote service * Active directory Administration * Understanding of TCP/IP, DHCP and DNS. * IOS and android device setup and support * Microsoft Office 2010 and above * Printer more »
Service Desk Analyst – Trade Floor Service Desk Analyst – Trade Floor The location of the role is London (occasional remote work possible, but an on-site role) . The duration of the contract is 6 months . The pay rate on offer is £350 - £400 per day … Summary This role is to fulfil a customer requirement on a Trade Floor, ensuring that our customers are provided with the correct level of service, and enhancing the current skill set on site providing additional administrative skill sets in Azure, Intune, and Active Directory to further enhance our current … able to communicate basic technical information to non-technical people. Key accountabilities of the role Delivering a professional and dedicated “walk up” Deskside support service to around 50 users although this number could change. Daily tasks include logging of all issues raised using ''Service Now'' call management system more »
Our client is currently looking to recruit a 1st Line Service Desk Analyst on a permanent basis. 1st Line Service Desk Analyst £26,000 Nottingham – Hybrid The successful candidate will have previous experience as a 1st Line Service Desk Analyst or have an interest …/education in IT/Technical support and have previous customer service experience. You will have excellent communication skills, be confident resolving issues and ideally have experience in incident management. Within the role you will be managing hardware incidents, logging details, coordinating technical repairs, managing Network/Server/ more »
Chroma are looking for multiple 1st Line Service Desk Analysts to join a growing environmental services company at their Warrington site as they continue to evolve and push for sustainability. As a 1st Line Service Desk Analyst, you will be responsible for carrying out both 1st line … support duties, providing excellent communication and customer service to stakeholders. Offering up to £25K and a rotational bonus, the successful candidate will have an aptitude for working with a wide range of applications and systems. The company itself recycles a wide range of metals across the UK and Europe … as they look to increase sustainability. With excellent career progression opportunities, this a great opportunity for a 1st Line Service Desk Analyst to join a growing team! You will be the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Benefits of more »