1 to 25 of 28 Service Catalogue Jobs in the UK excluding London

service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. … Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB, dashboards, reporting) to meet business requirements. Develop and implement automated workflows, integrations and codeless automations to reduce manual ticket handling, speed ...

Exciting Opportunity! Join Odevo as a Service Delivery Manager Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved. … excellence Manage third-party vendors, including performance management, contracts, licensing, and invoicing Oversee software licensing and maintain an accurate, evolving service catalogue Ensure clear internal communication and identify service delivery risks and compliance issues Support general operational activities, including ad hoc tasks, calls, and email ...

retention, and organic account growth. What to expect: Leadership & People Management Lead, inspire, and develop a global team of Regional CSM Heads, Client Service Managers, Service Delivery Managers and associated support roles. Establish a culture of accountability, customer-centricity, and continuous improvement across the function. … partnership with the Incident & Problem Management teams. Commercial Acumen & Financial Stewardship Maintain a deep understanding of each client’s contract, scope, service catalogue, and financial performance. Monitor account profitability and work with internal teams to address cost-to-serve challenges, revenue leakage, and change-order opportunities. Identify ...

Service Architect Location : Basingstoke The role requires the successful candidate to be willing ad able to obtain high level UK government security clearance. We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document … work; •Identification of transition operating model where required; •Design of future operating and governance models; •Define, agree and implement pricing for service catalogue; •Identify test requirements to feed into overall test plan; •Identify and develop on-going support requirements; •Development and progression of the operational support requirements ...

Service Delivery Manager – Defence - Urgently Hiring Location: Corsham (Hybrid) Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUS Security Clearance: Must hold SC as a minimum and be eligible for DV We are supporting a Defence focused organisation in Corsham that is looking … with a focus on continuous improvement Lead the Change Advisory Board ensuring all changes are assessed planned and documented Maintain the Service Catalogue SLAs and SOPs keeping them accurate and up to date Ensure proactive monitoring capacity planning and forecasting to protect service stability Manage ...

Service Delivery Manager – Defence - Urgently Hiring Location: Corsham (Hybrid) Salary: Up to £65,000 + Excellent Company Benefits + YEARLY TAX FREE BONUS Security Clearance: Must hold SC as a minimum and be eligible for DV We are supporting a Defence focused organisation in Corsham that is looking … with a focus on continuous improvement Lead the Change Advisory Board ensuring all changes are assessed planned and documented Maintain the Service Catalogue SLAs and SOPs keeping them accurate and up to date Ensure proactive monitoring capacity planning and forecasting to protect service stability Manage ...

through a huge cyber security transformation! I'm looking for a Security Services Governance Senior Manager to ensure proper governance, documentation, compliance with service standards, quality management of security services and continuous improvement of service delivery. What You'll Do Maintain security services catalog and service definitions. Develop service governance metrics and reporting. Coordinate service quality reviews and assessments, supporting service audits. Coordinate service improvement initiatives and manage service change control processes. Maintain service management policies and standards. Develop and maintain service ...

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could … great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager … join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service ...

Service Life Cycle Manager Salary - can be shared on initial discussion Sunderland - 3x per week onsite We are representing a well renowned company in the midst of transformation and change who are looking for a Service Life Cycle Manager … join their high-performing team. As the Service Life Cycle Manager, you will own and maintain the IT Service Catalogue, overseeing related policies and governance, and engaging with the wider community to ensure it's adoption. You will have responsibility for the ITIL Service ...

HRSD will significantly limit effectiveness Lack of ITSM, integrations, or UI capability will prevent you from meeting delivery expectations Essential ServiceNow modules IT Service Management (ITSM) This is the technical backbone of the role. You must be confident … configuring and extending: Incident, Request, Change, and Problem Management CMDB alignment and service mapping dependencies SLAs, approvals, notifications, and service catalogue items Most Technology Experience delivery will anchor here. Customer Service Management (CSM) Absolutely essential. You will be building customer-facing workflows ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … delivered successfully; Growth Identify and actively pursue new ideas for expansion of existing scope of service, referring to the Service Catalogue for opportunity areas; Collaborate with peer groups and internal CC resources to bring new ideas for growth opportunities to your customers; Take all opportunities ...

responsibilities include: Building and customising ServiceNow workflows across customer, employee, and technology experience Developing modern user interfaces using ServiceNow’s experience layer Configuring Service Portal and UI Builder to deliver role-based dashboards and portals Creating and maintaining integrations with external systems Supporting customer journey design through effective … foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications, and flows Service catalogue items CMDB-aligned processes Most platform workflows will anchor here. Customer Service Management (CSM) This role has a strong customer experience focus. ...

Director of Security Services Delivery Management to lead the operational delivery of security services across a diverse portfolio. You'll own the service roadmap, manage relationships with a top-tier Managed Service Provider, and ensure security services meet the highest standards … performance and compliance. What You'll Do Lead the delivery of core security services across the organisation. Define and maintain the service catalogue and delivery roadmap. Act as the primary liaison with the supporting MSP, ensuring accountability and quality. Manage budgets, vendor relationships, and a team ...

governance over the data that feeds into the relevant governance forums SLA Management: Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced … services Track performance metrics and produce regular SLA compliance reports Collaborate with internal stakeholders to review and update the IT service catalogue as business needs evolve Recharge Process Validate cost allocation methodologies and ensure compliance with internal policies Stakeholder Collaboration Act as a liaison between finance ...

governance over the data that feeds into the relevant governance forums SLA Management: Develop, maintain, and monitor intra-company SLAs to ensure agreed service standards are met for all outsourced … services Track performance metrics and produce regular SLA compliance reports Collaborate with internal stakeholders to review and update the IT service catalogue as business needs evolve Recharge Process Validate cost allocation methodologies and ensure compliance with internal policies Stakeholder Collaboration Act as a liaison between finance ...

actively build strong working relationships within the business to learn of up-and-coming events that could impact BTS and the service and systems we deliver, to enable action to be taken to support.Undertake general field support activities requiring the highest level of technical expertise and experience, covering … office-based technology such as PCs, Mobiles, Printers, Applications, Meeting room equipment, and all services that shall be defined within the Service Catalogue for the Workplace Services Service Tower. Produce and maintain relevant technical documentation for Services within Workplace Services. Proactively monitor systems and networks ...

Central London base), you will lead solution design from RFP through to deployment, ensuring zero-trust security, scalability and TCO optimisation across MSP service towers. Leverage your defence/MSP background to architect for cleared clients requiring SC compliance and 24/7 NOC support.? Key responsibilities Capture … best practices (ITIL, TOGAF) ensuring designs align to SLAs, regulatory standards (NCSC, ISO27001) and vendor ecosystems.? Mentor junior architects, contribute to service catalogue evolution and conduct design reviews for risk/threat modelling.? Drive innovation in AIOps, edge computing and sustainability-focused infra for defence-adjacent clients. ...

better customer experience. Responsibilities Lead and manage end-to-end testing strategies across core ServiceNow modules, including Incident, Change, CMDB, and Service Catalog. Drive successful delivery of ServiceNow solutions by leveraging deep product expertise and prior implementation experience. Ensure configurations, workflows, and integrations align with business needs ...

better customer experience. Responsibilities Lead and manage end-to-end testing strategies across core ServiceNow modules, including Incident, Change, CMDB, and Service Catalog. Drive successful delivery of ServiceNow solutions by leveraging deep product expertise and prior implementation experience. Ensure configurations, workflows, and integrations align with business needs ...

compliance requirements. Proven experience implementing and managing IAM frameworks, including RBAC, access reviews, and identity lifecycle processes Skilled in developing and maintaining service catalogues with clear documentation and dependency mapping. Expertise in patch management processes and tools, including scheduling, compliance monitoring, and vulnerability remediation. Experience designing, testing … Critical National Infrastructure systems Maintain detailed access logs and support regular audits to ensure compliance Develop and maintain a service catalogue for all CNI services Proactively identify, assess, and mitigate risks to CNI infrastructure, managing issues and communicating clearly with stakeholders Define and maintain a RACI matrix ...

ServiceNow support when required Ensure compliance with organisational standards, security policies, and governance Configure and support ServiceNow modules including Incident, Problem, Change, and Service Catalog Develop and maintain workflows, forms, scripts, and automation Manage notifications, UI pages, dashboards, and Service Portal components Create and manage user … roles, groups, and ACLs Maintain CMDB health, accuracy, and data integrity Implement and support ITIL best practices across service management processes Analyse existing processes and identify opportunities for automation and optimisation Support Agile/SCRUM delivery and iterative platform enhancements Maintain technical documentation and knowledge base articles Provide ...

work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. Troubleshoot and resolve platform issues; escalate … ServiceNow support where required. Configure and support core modules: Incident, Problem, Change, Service Catalog . Develop workflows, UI forms, client/server scripts, notifications, dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ...

better customer experience. Key Responsibilities : Leading and managing end-to-end testing strategies across core ServiceNow modules—including Incident, Change, CMDB, and Service Catalog Lead the successful delivery of ServiceNow solutions by leveraging deep product expertise and prior implementation experience. Ensure configurations, workflows, and integrations align with business … Skills and Experience : Experience in leading and managing end-to-end testing strategies across core ServiceNow modules—including Incident, Change, CMDB, and Service Catalog. Very good knowledge of each Service Now Modules workflow ( ITSM , ITOM , ITAM , HRSD etc) Strong multiple stakeholder management skills , including 3rd party ...

services, owning the coordination of responses to incidents and requests along with customer related engagement. Your key responsibilities will be to: Maintain the Service Desk function which customers will access for all their technology service requests, incidents, and queries Ensure details are captured and recorded … meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date and at the required standard Liaise with Service Desk Management ...