26 to 49 of 49 Service Delivery Jobs in Central London

deliver measurable business value. The Opportunity You’ll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design … services environment. Strong pre-sales, solution design and solutioning experience, with a track record of shaping and winning complex enterprise engagements. Deep ServiceNow HR Service Delivery (HRSD) experience, with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising the value ...

deliver measurable business value. The Opportunity You'll play a key role in defining and winning strategic ServiceNow engagements, working alongside sales, consulting and delivery teams to create compelling solutions for enterprise clients. From early discovery and client workshops through to executive presentations, proposals and solution design … Strong pre-sales, solution design and solutioning experience , with a track record of shaping and winning complex enterprise engagements. * Key Requirement: Deep ServiceNow HR Service Delivery (HRSD) experience , with the ability to design employee experience solutions, optimise HR service processes and advise clients on maximising platform value. ...

exciting journey until March 2027, with opportunities to shape the future of finance technology. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory Reporting function. Collaborate with a dynamic team to implement essential solutions across EMEA. Develop and evolve … FinReg IT Platforms delivery strategy in response to regulatory and audit requests. Manage stakeholder relationships with Regulatory Reporting process owners across various functions. Support the Finance function by delivering timely and effective solutions. What We're Looking For: To thrive in this role, you'll need: Experience: Extensive experience ...

operational excellence and emerging technologies. With a strong focus on innovation, they are embedding AI and automation into core business processes to improve efficiency, service delivery and decision-making. They operate in a collaborative and forward-thinking environment where continuous improvement is encouraged and ideas are welcomed. This … driven solutions, automation initiatives and process improvements • Work closely with programme managers, project managers, technology teams and business stakeholders to ensure successful delivery • Contribute to business cases, benefits realisation activities and solution evaluations • Perform impact assessments, dependency analysis and change readiness activities • Support testing, implementation and user adoption activities ...

integrations and the related security infrastructure. You will act as the primary liaison with the client, oversee compliance and auditing, and deliver comprehensive service management including detailed reporting to maintain the highest service and security standards. Key Responsibilities Leadership & Team Management Supervise and mentor onsite security engineers, ensuring … Attend regular client meetings to provide updates, discuss improvements, and address concerns. Ensure client satisfaction through KPI and SLA management, proactive communication, and excellent service delivery Technical Oversight Oversee & support configuration, and maintenance of VMS systems and integrations, including installation of replacement hardware to resolve failures ...

recognised as a subject matter expert leading complex assurance projects, making strategic risk decisions, and taking a hands-on leadership role in the delivery of information security initiatives. What You'll Be Doing Identifying and analysing cyber security risks using a range of methodologies, and advising risk owners … assess security control designs and configurations for effectiveness in risk mitigation A collaborative, consultative approach with a genuine desire to help your team succeed Service delivery/project management experience; Agile and DevOps exposure is a plus Nice to have: A track record of building trusted relationships with ...

address these issues appeals to you, then we would love to hear from you. The Role The IT Operations Manager will oversee operational service delivery, supplier and MSP relationships, operational governance, security compliance and service improvement initiatives. You will play a key role in maintaining high levels … service for colleagues and members, while driving efficiencies, enhancing user experience and ensuring operational readiness across the organisation. To be shortlisted for this post, you must have: - Strong experience managing infrastructure, cloud, and network operations - Experience managing suppliers and MSPs, including supplier governance, contract performance management, and operational assurance ...

objectives and transformation agendas. Developing technology strategies, target operating models and long-term transformation roadmaps. Identifying opportunities to improve performance, drive growth and enhance service delivery through technology. Creating business cases and investment strategies to support major technology initiatives. Contributing to thought leadership, market insights and industry-focused ...

role supporting a modern corporate AV environment, where you'll be responsible for maintaining, troubleshooting and optimising enterprise audiovisual systems while ensuring the seamless delivery of meetings, events and collaboration technologies. Working as part of a highly skilled team, you'll provide advanced technical support, resolve complex AV issues … continuous improvement of AV services across the organisation. This is an excellent opportunity for someone who enjoys combining technical problem-solving with exceptional customer service in a fast-paced corporate environment. Desirable Skills This role is critical for maintaining, supporting, and optimising existing technology systems, ensuring high availability, performance ...

infrastructure, engineering, and construction projects. Operating from 26 strategic locations in 4 continents, we provide responsive, high quality, multi-disciplinary services to support the delivery of complex and challenging projects, globally. We continuously strive to improve how we deliver services to our clients and feel incredibly proud … world. The Opportunity We are seeking an experienced Project Controls Lead to join our growing Data Centre division, playing a pivotal role in both delivery excellence and client partnership. This is a senior, client-facing position for an individual who combines strong technical project controls expertise with the ability ...

student engagement, employer participation and the overall value of the platform. This is a varied, relationship-led role combining customer success, account management, training, service delivery and commercial growth. What You’ll Do Manage and develop university partnerships Manage a portfolio of university accounts as their trusted … university teams. Understand each university’s objectives and help them get maximum value from the platform. Provide proactive, responsive support and maintain consistently high service standards. Strengthen customer satisfaction, retention and renewal confidence. Key Criteria Essential Experience managing a portfolio of customer accounts or strategic partnerships. Background in customer ...

business continuity Managing budgets, suppliers, and ICT procurement Building strong relationships with Trust leaders and school stakeholders Ensuring high-quality ICT support and service delivery across the Trust About You You'll have proven experience managing enterprise ICT infrastructure alongside strong leadership skills. You'll be confident with ...

operational queries, ensuring a seamless experience. Perform regular maintenance and troubleshooting to keep printers in optimal condition. Collaborate with team members to enhance service delivery and customer satisfaction. Document all interactions and solutions in our support system to ensure continuity and improvement. What We're Looking For: Strong ...

impacts and support the design of future ways of working. Support the definition and implementation of the target operating model, including roles, responsibilities and service ownership. Facilitate workshops and engage stakeholders across multiple teams and disciplines. Develop communication, engagement and adoption plans. Support training readiness and business transition activities. … enabled business change programmes. Desirable Experience Higher Education sector experience. Experience supporting SaaS implementation programmes. Experience in benefits realisation and performance measurement. Experience in service transformation, operational readiness or business process redesign. Experience working within customer-facing or service delivery environments. ...

recruiting on behalf of our client for an experienced AV Engineering Manager to lead the delivery of enterprise AV services within a prestigious London-based organisation. Leading a team of AV Engineers, you'll be responsible for maintaining high service standards, managing technical escalations, supporting AV operations across … contact, ensuring effective communication between operational teams and senior management. Implement governance, processes and operational standards across the AV team. Maintain consistency across service delivery. Drive accountability and continuous improvement. Uphold high standards across all aspects of the AV service. Resolve complex, high-priority AV incidents, acting ...

adoption, optimisation, and value realisation. Act as a trusted advisor to senior stakeholders and clients. Lead cross-functional teams across architecture, development, support, and service delivery. Manage platform performance, continual improvement, risk, and compliance. Oversee demand management, prioritisation, and investment decisions. Support commercial growth opportunities and client success. What … Bring Proven experience as a ServiceNow Platform Owner, Product Owner, Service Owner, or similar leadership role. Strong knowledge of ServiceNow capabilities, including ITSM, ITOM, CSM, and HRSD . Experience managing complex multi-instance or multi-client environments. Expertise in platform governance, operating models, and service improvement. Strong stakeholder ...

data centre, ensuring optimal performance and uptime. Develop and implement operational processes and procedures that enhance efficiency and maintain the highest standards of service delivery. Collaborate with cross-functional teams, including IT, engineering, and facilities management, to ensure seamless integration of services. Monitor and analyse data centre performance metrics … responses to any technical issues. Ensure compliance with industry standards and regulatory requirements, safeguarding data integrity and security. Manage relationships with external vendors and service providers, ensuring that contracts and service level agreements are met. Provide leadership and guidance to the technical operations team, fostering a culture ...

business outcomes and support digital transformation. Demonstrates the ability to guide AI strategy, adoption, governance and roadmap discussions with clients, helping shape AI-enabled service offerings, practice capabilities and future growth opportunities. Demonstrates awareness of Audio Visual (AV), Microsoft Teams Rooms, Teams Telephony and Contact Centre technologies, with experience … market demand, Microsoft vendor direction, client requirements and Cisilion business objectives. Possesses, upholds, and consistently enhances an appropriate level of awareness in technical delivery and project methodologies, gained through prior involvement in complex projects, training, vendor relationships, industry engagement, and participation in trade/vendor events. Demonstrates a strong ...

reporting directly to the Directors, owning the full execution layer, and trusted to run the business day to day. If you have a service provider background and can hold your own technically as well as lead a team, this is worth a proper read. About Our Client Our client … well-established UK private cloud managed service provider with over 13 years of trading history, serving some of the country's largest software companies across legal, government, finance, and education. They are a small, high-retention team growing at double-digit pace. The business has reached the point where ...

Executive Directors, Mayoral Appointees and members of the Corporate Management Team. This is a unique opportunity to play a key role in supporting the delivery of London's priorities while helping to drive continuous improvement across a high-profile executive support function. Reporting to the Head of Executive Support … will provide leadership, guidance and operational oversight to a team of Executive Assistants, ensuring the delivery of a professional, responsive and high-quality service. You will work closely with senior stakeholders across the GLA and the Mayor's Office, managing competing priorities, supporting governance processes and helping to ensure ...

underwriting, risk assessment, and modelling activities. Main responsibilities: Support, administer and maintain a portfolio of Exposure Risk Management applications. Investigate and resolve application incidents, service requests, and technical issues. Liaise with third-party vendors to manage support cases, issue resolution, upgrades, and service delivery. Coordinate application maintenance, releases ...

accurate, and controlled processing of all payment activity. Maintain oversight of payment operations, liquidity requirements, settlement funding, and operational treasury activities to ensure uninterrupted service delivery. Ensure the operational execution of safeguarding processes, including client money movements, safeguarding account administration, funding of safeguarding accounts, and timely resolution of safeguarding … closely with Compliance, Risk, Finance, and Internal Audit teams. Management Information & Performance Oversight Develop and maintain meaningful operational reporting and KPIs. Monitor volumes, values, service levels, error rates, investigations, and operational risk indicators. Present regular performance updates to senior management and the Board. Banking & Partner Management Own operational relationships ...

prestigious, high-profile organisation in Central London. Leading an established onsite AV team, youll be responsible for delivering a consistently high-quality AV service across a busy environment encompassing live events, conferences, meetings, presentations and hybrid collaboration. This is a varied position combining technical leadership, people management, AV strategy … Manager, you will: Lead, motivate and develop an established team of AV Technicians. Take ownership of day-to-day AV operations and overall service delivery. Oversee AV support for live events, meetings, conferences, presentations and hybrid sessions. Ensure the reliable operation of professional AV, video conferencing, collaboration and digital ...

Benefits Are you passionate about building long-term client relationships and delivering an exceptional customer experience? Our client, a well-established and growing Managed Service Provider (MSP), is looking for a Customer Experience Manager to join their team. The Role As a Customer Experience Manager, you'll manage … customer engagement. Build and maintain strong, long-lasting relationships with key stakeholders across your customer base. Conduct regular business review meetings to discuss service performance, business objectives, and opportunities for improvement. Proactively gather customer feedback, identify emerging trends, and share insights internally to help shape service delivery. About ...