26 to 50 of 83 Service Delivery Jobs in the Midlands

Full-time | Permanent Salary: £45,000 £55,000 DOE + Benefits + Training and Certifications Lead Technical Excellence Our client is a growing Managed Service Provider delivering Microsoft Cloud, Cyber Security, Connectivity and IT Support solutions across the UK. They are looking for an experienced Technical Services Manager … lead their Helpdesk, Projects and Technical Engineering teams while driving service excellence, operational improvement and customer satisfaction. Working alongside senior leadership, you'll develop their engineers, oversee technical delivery, support business growth and help shape the future of their technical services. The Role You'll provide leadership across ...

governing IT security policies, standards, and compliance frameworks across the organisation. This role ensures that security controls are embedded into IT architecture and delivery, while maintaining alignment with regulatory requirements and organisational risk appetite. Operating as part of a central (horizontal) IT Security function, this role works closely with … Architecture, Delivery, and Service teams; providing oversight, assurance, and governance rather than hands-on operational security execution. This role is governance-led rather than operational, focusing on defining what good looks like and ensuring it is consistently applied. The Cyber Security Risk & Assurance Lead provides oversight and assurance ...

environment? Do you enjoy managing data, communicating with stakeholders and solving problems in real time Are you confident balancing multiple priorities while delivering excellent service to customers? Here at GXO, we’re recruiting for a Customer Service Advisor to support our Clicklink operation in Northampton . This … across the transport network. Pay, benefits and more: We’re offering a salary of £28,393 , along with 23 days annual leave (increasing with service) , a company-sponsored pension scheme, life assurance, 24/7 access to an online GP service and a comprehensive employee assistance programme. ...

summary The Operational Support Administrator (Acute Services) will provide comprehensive administrative and operational support to ensure the effective day-to-day delivery of NEMS Acute Services, with a primary focus on the Urgent Treatment Centre QMC and PC24 service King's Mill Hospital. The postholder will coordinate … range of operational, workforce and service administration activities, supporting the delivery of safe, effective and responsive patient care. Main duties of the job Working closely with the Acute Services Management Team, clinical colleagues and corporate support functions, the postholder will support workforce planning, rota coordination, service reporting ...

Brush IT Infrastructure services across all business locations. The position leads a team of internal engineers, across multiple sites, alongside externally managed service providers (MSPs) whose day to day responsibilities include ensuring the BRUSH IT infrastructure meets all business demands regarding capacity and availability, ensuring maintenance plans are adhered … deliver both a fit for purpose environment and high uptime. Additionally the team provide a 3rd level escalation to the service delivery team and will contribute to the major incident management response and change management processes. Key Responsibilities: Monitor, manage, and report on Infrastructure operational KPIs and SLAs ...

Head of Finance Delivery Circa £66k + Performance Related Pay + Medicash Spalding and Hybrid Working PSPS is looking to appoint its next Head of Finance Delivery, a pivotal leadership role responsible for delivering strategic financial advice, driving financial performance and supporting the long-term success of South … finance leadership team, you will have the opportunity to shape services, influence key decisions and develop high performing teams. As a Head of Finance Delivery: Oversee budget monitoring, forecasting, financial planning and statutory reporting, ensuring compliance with professional and legislative requirements. Lead the delivery of professional financial management ...

opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenters Global Command Centre. This will be a busy and exciting time for the right candidate, and an opportunity … that our contracted services are delivered on time and in line with our customers expectations. You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports. ...

Quality, Patient Access and Cancer Services. The post holder will be responsible for the design and provision of population health business intelligence, to support service planning, redesign and transformation to improve population health and reduce health inequalities. They will directly line manage a team of BI analysts to lead … drive organisational decision making. The post holder will be accountable for the PHM analytics and intelligence provided to Strategy and Transformation, Research and Development, Service Delivery, Group Management and Clinical Teams. Main duties of the job Lead the development of a PHM intelligence function within the Trust, working ...

responsible for managing the helpdesk team, overseeing support tickets, implementing helpdesk best practices, maintaining high standards across user support, incident management, documentation, and service delivery, and personally handling support tickets where required, including escalations and during busy periods. The Helpdesk Manager will support and oversee key platforms including … policies, and standards. Responsibilities Manage the day‐to‐day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets when required, including escalated ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

exciting opportunity has arisen for an experienced Head of Shared Services to join a rapidly expanding international organisation and lead its UK Shared Service Centre based in Leicester. The business has grown rapidly through acquisitions and continues to invest heavily in its Shared Services function to create a scalable … platform capable of supporting future growth. After successfully establishing its Leicester Shared Service Centre, the next phase will see additional UK businesses and European operations transition into the model over the next 18 months. This is a newly created leadership role, reporting directly to the Head of Group Business ...

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide first … customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device support, and platform ...

cloud platforms, while also leading key projects such as system upgrades, migrations, and infrastructure improvements. Alongside this, you will manage vendors, budgets, and service delivery, ensuring a high-performing and customer-focused IT function. The ideal candidate will possess broad technical expertise across enterprise infrastructure technologies, including Microsoft … Line Engineers Oversee networks, servers, cloud platforms, and security protocols Deliver infrastructure projects including upgrades and migrations Manage IT budget, vendors, and service level agreements The Person: Proven experience in an Infrastructure Manager or similar leadership role Strong networking and systems knowledge (Cisco, Fortinet, Microsoft stack, cloud platforms) Experience ...

summary This role is to provide an efficient and effective account management service to end users, including processing of access applications, and troubleshooting access related issues. This role requires close liaison with System managers regarding the access granted on their systems and with regard to streamlining the processes involved. … discipline Formal training in Registration Authority, Smartcards, Identity Management, or IT Security Knowledge, Training & Experience Essential Experience working in an access management, IT support, service desk, or digital administration role Experience of managing user access, security permissions, or system accounts Understanding of information governance, data protection, and confidentiality requirement ...

Role - Technical Support Engineer (Inside IR35) Location - Stafford Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth, customer confidence, and high-quality project execution. The role provides engineering … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

Rubicon Consulting is currently recruiting for Technical Support Engineer on a 6 Month Contract, based in Staffordshire. Role Summary Reporting to the UK Service Leader, the Lead Technical Application Engineer is a key member of the Grid Automation Services operations team, providing technical leadership that supports service growth … procedures, quality expectations, and response deadlines. Support the commercial and sales teams by defining technically robust solutions aligned with customer specifications, scope expectations, and service delivery capability. Provide technical support to Operations and Service teams during project execution, factory acceptance testing, site acceptance testing, and commissioning activities. ...

tool utilisation metrics, identifying specific opportunities to improve the Digital Employee Experience and streamline workflows. Act as the local liaison with the Group Service Delivery and product teams regarding the onboarding, alignment, and evaluation of new productivity or collaboration tools Lead Change Management processes relating to workspace software … proven experience in software asset lifecycle management, digital workplace engineering, or a similar enterprise-level role(s). Awareness and certification of ITIL Service Management principles Demonstrable experience navigating and administering the admin consoles of major productivity suites (Google Workspace and/or Microsoft 365) What's next? Apply ...

lead technology operations across a complex, multi-site environment. This is a key leadership appointment, providing strategic oversight of business systems, infrastructure, service delivery and operational technology across a highly service-focused organisation. Working alongside senior stakeholders, the successful candidate will drive technology performance, strengthen governance, develop … business-critical systems. Ensure the reliability, resilience and performance of technology services within a fast-paced 24/7 operating environment. Drive improvements across service management, governance, change control and incident management processes. Develop strong relationships with operational, commercial and executive stakeholders across the business. Lead the ongoing enhancement ...

Responsibilities Lead end-to-end operations and support for Azure-based data platforms. Manage and mentor an offshore Data Engineering team. Own operational stability, service delivery and incident management. Design, maintain and optimise data pipelines and data workflows. Support Azure Databricks environments, notebooks and data processing frameworks. Drive … data platforms and operational services. Data modelling and data architecture knowledge. Incident management, root cause analysis and troubleshooting skills. Experience leading and managing offshore delivery teams. Strong stakeholder management and business-facing communication skills. Ability to drive end-to-end ownership of data engineering services. Desirable skills/knowledge ...

leads a team of approximately 15-20 security professionals located in the UK and India offices, supported where appropriate by third-party managed security service providers. The team provides 24x7 or extended-hours security monitoring and response, identity and access management operations, vulnerability and threat analysis, security tooling administration … Security Operations function, setting clear direction, priorities, and performance expectations for a team of 15–20 professionals Build a high-performing, collaborative and service-focused culture, supported by workforce planning and recruitment, performance management and professional development whilst ensuring the function has the appropriate capability, capacity, tooling, and governance ...

most recognised Security Providers in Northamptonshire. In addition to the electronics side of the business we are well known for our high service standards in the delivery of Key Holding, Response, Mobile Patrols and Guarding. We are experiencing unprecedented levels of expansion and so a need to further … pleased to announce we are accepting applications for a further Security Systems Engineer to join the business. As a company we primarily focus our service delivery upon the following Manufacturers: Xtralis Adpro, Optex, GJD, Toa, Ajax, Plena, HIK Vision, Pelco, Eaton/Scantronic, Pyronix, Galaxy, Texecom, Visonic, Paxton ...

services. You will use systems and tools including Halo, Power BI, Excel, Donorfy and Microsoft Forms to build dashboards, generate reports and support service improvement. This is a varied and rewarding role for someone with strong analytical, written communication and organisational skills, and a genuine interest in how information … drive positive change. DUTIES Your duties as the Data Analyst include: Performance Reporting: Produce reports on service delivery, outcomes and performance against targets for a range of audiences Data Analysis: Collect, organise, interpret and present data clearly for funders, commissioners, managers, trustees and stakeholders Dashboard Development: Build ...

efficiency, and support the organisation's commitment to operational excellence. The successful candidate will have the chance to influence impactful projects that underpin critical service delivery, working within a forward-looking company at the forefront of technological advancement. Responsibilities: Lead the planning, execution, and delivery of repairs ...

Rullion are looking to recruit for the following position Standard Service Business Project Manager Lincoln Teal Park Hybrid ASAP Start Duration 24 Months+ Inside IR35 PAYE £20.79-£23.39 Per hour/Umbrella Rate can also be provided. Monday to Friday 37 hours per week. Gas Turbine or similar industry … experience required. Job Description Responsible for the delivery of Spare Parts (Chargeable, LTP, Spares with Main Engines and spares deliveries for Retrofit orders) and/or Factory Overhauls (Major and minor item repair) as well as Site Overhauls. for given group of customers and/or SGT fleet. Responsible ...