26 to 50 of 88 Service Delivery Jobs in the Midlands

This role is designed for a motivated individual who wants to launch a career in Service Management. You will train towards a nationally recognised qualification while supporting our team with client projects, team activities and business operation opportunities. Role Support the Service Manager in coordinating daily service activities and ensuring services are delivered safely, efficiently, and to the required standard. Assist with allocating work, monitoring workloads, and following up on service requests or operational issues. Help maintain accurate service records, schedules, reports, and documentation. Identify routine issues affecting service delivery and escalate ...

focus on execution. The opportunity You will take overall responsibility for the Contract Services function, leading the team and overseeing the end-to-end delivery of services to customers. Your remit will span operational leadership, customer engagement, field service management, commercial performance and continuous improvement. … responsible for ensuring that the right people, processes, systems and resources are in place to deliver a consistently excellent service, while improving efficiency, profitability and scalability. A key part of the role will be understanding how the operation works on the ground, identifying opportunities to improve and putting practical ...

Field Service Engineer Location: London Salary: £40k-£45k About the Opportunity We are looking for an experienced AV Field Service Engineer to join our client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience … audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving technical issues, and ensuring AV systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service ...

Copilot, Copilot Studio, agentic AI and the wider Microsoft ecosystem. Youll act as a trusted adviser, working with customers, Microsoft, account teams and delivery specialists to design solutions that solve real business challenges and accelerate adoption and value. Youll combine technical depth, consultative discovery and commercial awareness to turn … customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will do Act as a trusted technical adviser throughout the sales lifecycle, from early discovery and qualification through solution design ...

measurable security outcomes. Youll combine technical depth, consultative discovery and commercial awareness to turn customer priorities into credible Microsoft solutions, funded engagements and delivery roadmaps. The emphasis is on meaningful, measurable customer outcomes rather than technology for its own sake. What you will do Act as a trusted technical … adviser throughout the sales lifecycle, from early discovery and qualification through solution design and proposal to handover to delivery Lead customer workshops to uncover business objectives, technical requirements, risks, adoption barriers and desired outcomes Translate customer requirements into high-level architectures, roadmaps, statements of work, demonstrations and proof ...

internal teams, external suppliers and technology partners, you will provide technical expertise, drive innovation and identify opportunities for continuous improvement across network infrastructure and service delivery. This is an excellent opportunity for a technically strong professional who enjoys solving complex problems, influencing technical decisions and helping shape the future … technical information and recommending appropriate solutions. Driving continuous improvement and innovation across network infrastructure and architecture, evaluating emerging technologies and identifying opportunities to enhance service delivery. Ensuring network solutions align with business objectives and digital strategy, identifying potential risks and recommending appropriate mitigation measures. Conducting impact assessments and quality ...

support your future career. During your internship, you will contribute to meaningful projects and gain exposure to real-world business challenges. You may support service delivery, project management, business operations, customer experience initiatives, or software engineering activities, depending on your chosen pathway. This may involve working on client … focused projects, supporting business operations, contributing to service improvement initiatives, or helping deliver innovative technology solutions. At Capgemini, we are helping shape a new age of intelligence, partnering with clients across industries to harness AI, technology, and human potential to drive meaningful change. Working within multidisciplinary teams ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Lead SOC Manager you will be responsible for leading and managing all activities within the Security … leadership forums and serve as the primary liaison with senior management, governance, assurance, and key stakeholders. Lead the operational day to day delivery of the hybrid SOC delivery model. Manage and lead the delivery of SOC services, providing tactical leadership and oversight for security monitoring, incident response ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. The Senior Identity Analyst plays a critical role in ensuring the security, reliability, and continual improvement … Identity and Access Management (IAM) services across the organisation. Providing expert oversight of identity governance, access controls, and operational service delivery, you will ensure that user and system identities are validated, authorised, and managed in line with security policies, regulatory obligations, and strategic business objectives. The role leads ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify ...

Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement … work across sites depending on service needs. Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition ...

Solution Architect with end to end delivery capabilities (from requirement gathering to service design) is sought on a hybrid basis by a professional services organisation based in Birmingham. With large scale investment in technical innovation this Solution Architect will be joining a dynamic, autonomous team delivering greenfield solutions … both internal and external) that will revolutionise service delivery and ownership within this organisation. This role would suit a Solution Architect who has a wide breath of experience (from sandboxing and functional requirement gathering through to solution design, test strategies and service design) who relishes the chance ...

suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPI’s. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team … followed Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a ‘best in class’s service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal ...

team of security analysts and engineers to deliver high-quality services, respond to incidents, and improve operational performance. This role focuses on managing service delivery, supporting incident response, and ensuring operational efficiency within established frameworks and guidelines. Key ResponsibilitiesService DeliveryManage and oversee SOC operations and delivery of managed security services to clients. Monitor service performance against SLAs and KPIs, ensuring consistent and high-quality execution. Implement standard procedures and best practices for incident management, threat monitoring, and vulnerability assessments. Serve as the escalation point for client concerns and day-to-day operational issues. Conduct ...

ready to step into a leadership role, or an existing team leader with strong experience in end-user support, field services, workload coordination and service delivery. The End User Services Team Leader is responsible for the day-to-day control, quality and coordination of DHU's End User Services … user commitments. This is primarily a site-based role, combining day-to-day team leadership with enough hands-on technical involvement to support service delivery, escalations and operational priorities. As End User Services Team Leader, you will: Run short daily meetings covering priorities, high-impact work, handovers, site ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

part-time basis. This is a varied, hands-on role supporting the commercial activities that underpin our new business, customer renewals, supplier relationships and service delivery. You will work closely with our sales, account management, finance, project management and technical teams, as well as external vendors, suppliers and legal … contractual information is maintained across CRM, finance and operational systems Coordinate order fulfilment, entitlement documentation and commercial closure activities Renewals management: Manage the commercial delivery of software and service renewals across a portfolio of more than 130 annual renewals Obtain supplier pricing, prepare renewal quotations and support Account ...

training requirements to ensure team members remain up to date. This role feeds information up to the Application Support Manager and ensures the effective delivery, support, maintenance and optimisation of software solutions and underlying data, with a focus on CAFM systems and other business-critical applications. They will develop … recurring 1-2-1 cadence, including preparation, documentation of actions and follow-through, and act as the first point of escalation for team and delivery issues. Application Support : Provide support and maintenance of software applications, including CAFM, financial and other business-critical applications from a data perspective. This includes ...

available) Cheadle, Staffordshire - Office-based £27,000 - £35,000 dependant on experience We're recruiting on behalf of a growing, forward-thinking Internet Service Provider who are looking to bring in a Technology Specialist to join their close-knit team. This is a hands-on, varied role providing support … their customer journey from sales to technical support, as well as general customer-facing and non-customer-facing administration to aid order progression and service delivery, making it ideal for someone who enjoys being the go-to person in a small team environment. You'll be supporting customers ...

looking for a Cloud Automation Engineer to help drive the design, development, and delivery of cloud automation, Infrastructure as Code (IaC), and AI-powered solutions across Microsoft Azure and Oracle Cloud Infrastructure (OCI). The role focuses on improving the way cloud infrastructure and operations are delivered through automation … evolution of cloud engineering practices. This includes leveraging AI and large language models (LLMs) to enhance operational efficiency, support decision-making, and improve service delivery, while maintaining strong human insight, collaboration, and communication. Working closely with Cloud Operations and associated technology teams, you will promote an automation-first ...

experience will you need? Proven experience delivering and leading ServiceNow solutions across multiple modules and applications, including ITSM, ITOM, SPM, Security Operations, HRSD, Service Portals, Workspaces, CMDB and integrations. Expert knowledge of cyber security and IT operations controls, with the ability to design secure, resilient and scalable solutions that … with security standards and architectural principles. Ability to provide technical leadership, mentor engineers and champion engineering best practice, driving continuous improvement and high-quality service delivery at scale. You and your role As a Lead Software Engineer, you'll be a recognised technical expert and trusted leader, shaping ...

Operational Services, and Digital Corporate and Shared Services. These roles are central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport netw click apply for full job details ...

team either in Warrington or Teesside Office. Job Description: The OT Cyber Security Consultant will be a key technical asset, managing the delivery of OT cybersecurity consultancy services for high-hazard industries, including oil and gas, power, water, chemical, and pharmaceutical sectors. Reporting to the OT Cyber Security Team … with clients to create proposals, and delivering exceptional results. The Consultant will also mentor junior team members, manage larger project teams, and continuously improve service delivery, all while aligning with TÜV Rheinland's vision and business objectives. This hybrid work role requires some travel within ...

Join Ofwats IT Service Delivery & Partnering Team as a Digital Project Manager * Office Location : Birmingham (B5 4UA) with hybrid working* About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. The water sector … shape several key technology initiatives that will have a lasting impact across Ofwat. We are looking for a project professional who combines strong delivery discipline with excellent stakeholder management skills and who can confidently lead complex technology projects from concept through to successful implementation. You will be responsible ...

Unified Communications (UC) Field Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...