1 to 25 of 75 Service Delivery Jobs in the Midlands

Technical Service Delivery Manager Hybrid - Locations: Northampton, Manchester, Wiltshire Are you a customer-obsessed IT leader with a knack for managing complex service environments and building long term client relationships? We're currently recruiting for an experienced Technical Service Delivery Manager to join a fast … growing organisation. You'll be the critical link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point ...

Role Summary As the ITSM/Platform Specialist you will take ownership of our clients Hornbill Service Manager platform, optimising, extending and automating workflows to drive efficiency and service excellence across the organisation. You'll work closely with IT, operations and business teams to ensure ticketing, service catalogue, incident/change management, self-service and asset and processes meet business needs but with less manual effort and faster, more reliable delivery. Key Responsibilities Administer, configure and maintain the Service Manager platform (service desk, service catalogue, self-service portal, asset/CMDB ...

Monday to Friday) Warm, supportive team environment Our client, a leading organisation in logistics and customer solutions, is seeking a proactive and detail-oriented Service Delivery Coordinator to join their dynamic operations team. Easily accessible from the areas of Sutton Coldfield, Kingbsury and Tamworth. This role is crucial … ensuring excellent customer experience, timely delivery of orders, and smooth collaboration across internal departments and third-party logistics providers. Purpose of the Role: The Service Delivery Coordinator plays a key role in maintaining high service levels by managing order fulfilment processes, coordinating logistics, and supporting both ...

seeking an outstanding and dedicated individual who shares our passion for improving people's lives. We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-focused delivery of IT services across the organisation. You will manage the IT Service Desk team, ensuring smooth daily operations and a culture of excellence. The ideal candidate will have proven experience in IT service delivery or operations management, with strong leadership and technical expertise in infrastructure, networking, and applications, particularly in Microsoft 365, Azure, and SharePoint. Staying up-to-date ...

title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … organised, detail-oriented, and passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into ...

title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … organised, detail-oriented, and passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into ...

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. … This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play ...

Technical Support Manager – (MSP Experience Essential) Birmingham £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance … technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely with the Technical Director and Service Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping ...

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 £ TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could … great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing … customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process. Responsibilities: Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines. Attend weekly Project meetings to discuss ongoing Projects, deliverables ...

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury ...

Infrastructure Manager – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote Charles Simon Associates are currently looking for an Infrastructure Manager on a permanent basis for an existing client. This role is a fully remote position with a well established … Annum D.O.E Skills/Requirements for the Infrastructure Manager: Previous senior management experience Leading teams of 3/4 senior delivery managers Extensive 3rd party vendor management Ideally someone who has come from a background of hands on technical skills but is working within outsourced environments Ability to work ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

Assistant Director of Technology & Operations, a critical role responsible for ensuring whg’s technology infrastructure, cyber security, enterprise applications and IT service operations are robust, resilient and ready for the future. As Assistant Director, you will provide strategic and operational leadership across infrastructure, security, service delivery … foundations of whg’s technology estate are strong, secure and aligned to our organisational goals. Main job responsibilities: Lead the strategic and operational delivery of Technology & Operations, ensuring whg’s core technology services are robust, resilient, secure and high performing. Oversee infrastructure and cloud services (Azure/AWS, networks ...

operations of the IT Professional Services team with a strong focus on delivering an Effortless Customer Experience through operational excellence, innovation, and outstanding service delivery. You will be instrumental in enhancing processes, supporting financial performance, and developing your team, all while driving continuous improvement. This is an excellent opportunity … ensuring customer ease in every interaction. Set clear expectations, allocate and prioritise work effectively, and monitor performance to ensure consistent, predictable, and effortless service delivery. Ensure the team consistently adheres to established Customer Service Level Agreements (SLAs), using them as a foundation for dependable, low effort customer experiences. ...

heart of our culture, ensuring our team feels valued and supported. With customer engagement also at our core, we strive to provide exceptional service and lasting relationships. As we continue to grow, 2026 promises to be an exciting year, theres no better time to be part of our journey. … delivering complex solutions Negotiating new contract and payment terms Building, managing, and forecasting a solid 3-month pipeline Meeting sales targets Liaising with our Service Delivery team to ensure that the customer requirements are fulfilled. Who will I be working with? You will be joining a fantastic people ...

seeking an outstanding and dedicated individual who shares our passion for improving people's lives. We are looking for an experienced and dynamic Service Delivery Manager to oversee the efficient, reliable, and customer-fo click apply for full job details ...

Join Ofwats Corporate Enablers as a IT Service Manager *Office Location: Birmingham (B5 4UA) with hybrid working* About Us We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commissions final report … help shape the future of water, and together we can continue to make a positive impact. The Role Reporting directly to the Head of Service Management, you will be responsible for ensuring IT Service Management policies and processes offered to Ofwat operations are consistent in approach, aligned ...

Title: Service Desk Team Lead Location: Worcestershire Salary: £50,000 per annum + benefits We are partnering with a fast-growing Managed Network Services Provider seeking an experienced Service Desk Team Lead to oversee and manage their service desk operations. This is a fantastic opportunity to lead … technical support team, ensuring excellent service delivery across a range of client networks and IT systems. Role Overview As the Service Desk Team Lead, you will manage the daily operations of the service desk, providing leadership and guidance to a team of technical support engineers. ...

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service … stakeholders. Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining ...

discussed with the successful candidate. Department: Systems and Information Reports to: Brett Clements Closing date: midnight About Us: At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every day. Whether … Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Derbyshire Fire & Rescue Service is seeking a highly skilled 3rd Line ...

occasionally need to work beyond normal office hours. Agile working arrangements can be discussed with the successful candidate. About Us: At Derbyshire Fire & Rescue Service, we’re more than an emergency service—we’re a team of over 900 dedicated people working together to make Derbyshire safer every … Fire & Rescue Services (HMICFRS). This recognition reflects the professionalism, progress, and dedication of our people. We continue to strive to be an outstanding Service and we know we have more to do. About the Role: Derbyshire Fire & Rescue Service is seeking a proactive and customer-focused ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...

Role purpose/summary Experienced Scrum Master working alongside other Scrum Masters within a team of 50 delivering a constant stream of project and service work. You will be working alongside a number of experienced Delivery Leads to deliver a constant stream of projects in conjunction with client … larger projects compiled collaboratively, managing live tickets and incidents, monthly work allocation planning, supporting with DTX and AVFs. Back-end processes for delivery team. You'll be running team retro's, holding sessions with the engineers to explore improvements, managing monthly LSMs. Weekly live meetings with the Service ...