1 to 25 of 79 Service Delivery Jobs in the Midlands

Title: Client Service Delivery, Sr Manager Location: West Midlands (Birmingham) Please note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside … work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO As a Team You will be part of the Service Delivery Team responsible for the end-to-end delivery of infrastructure and cloud services to our clients. Operating from our Birmingham UK office ...

Service Delivery Manager Red Recruitment is recruiting a Service Delivery Manager to join a telecoms and technology company who are recognised as a leader in their field. The ideal candidate will have a background in Service Delivery Management to act as the key point … contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service ...

This is a great opportunity to join a long established, and continually growing business, where you will have the opportunity to take ownership of service delivery, to ensure continuous customer satisfaction.You may currently be in an identical role, and seeking a fresh challenge … line IT Support Engineer, and be seeking to utilise your skills in a slightly different role, with different responsibilities and lots of reward. Service Delivery Lead/Senior Service Manager Role Purpose The Service Delivery Lead is responsible for the day-to-day running, quality ...

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive … person they trust to keep things running well, improve what isnt and speak plainly when it matters. Key Responsibilities as a Service Delivery Manager: Youll be the main point of contact for your customers and the person accountable for how service lands day to day. That means ...

help of a highly motivated group of technical specialists, support engineers and specialist application support staff. We are looking for an experienced ICT Service Delivery Manager to lead the service delivery and continuous improvement of high-quality digital and IT services across BSMHFT. Main duties … Lead day-to-day service delivery across ICT service desk and 2nd line support to meet agreed SLAs/KPIs. Own incident and problems, ensuring robust triage, prioritisation, communications and post-incident review. Manage service performance reporting and service review meetings with internal stakeholders ...

Service Delivery Manger £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time/Permanent Hybrid/Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality … They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service ...

Service delivery you can stand behind At Intercity, service delivery is about trust, accountability and doing right by customers, every day. Were looking for a Service Delivery Manager who can own customer relationships end to end, bring structure where its needed and calmly drive ...

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure a significant … contribution to the delivery of a best-in-class people service. To ensure that service delivery complies with current regulations, accepted professional standards, the organisation's policies and procedures and appropriate legislation within the area of expertise. To support the Head of Service and Assistant Director ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core … driver value streams you will work alongside senior leaders from Digital, Operations, and Policy-to shape and deliver agency wide strategy and agile service delivery, ensuring DVSA achieves its objectives in line with the DVSA strategy, DfT Group Digital strategy, and the Blueprint/roadmap for a modern ...

largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the job Job summary The Lead Portfolio Delivery Manager is a senior leadership role within DVSA, acting as the head of profession for Agile Delivery Management within one of the two core … driver value streams you will work alongside senior leaders from Digital, Operations, and Policy-to shape and deliver agency wide strategy and agile service delivery, ensuring DVSA achieves its objectives in line with the DVSA strategy, DfT Group Digital strategy, and the Blueprint/roadmap for a modern ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

Service Desk Manager Solihull (4 days onsite, 1 day WFH) £45,000 We are looking for an experienced Service Desk Manager to join a growing technology team based in Solihull. The Role You'll be responsible for leading a team of support engineers, ensuring high-quality service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Manager to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support roles … ready to step into or grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk ...

This is a great opportunity to join a long established, and continually growing business, where you will have the opportunity to take ownership of service delivery, to ensure continuous customer satisfaction.You may currently be in an identical role, and seeking a fresh challenge ...

complexity, diagnosing issues firsthandstepping into imperfect situations, bringing structure to ambiguity, and building high-performing teams and systems from the ground up, turning inconsistent delivery into clear, repeatable ways of working. We are a scaling payroll technology business operating at the intersection of technology, service, and compliance. … sustainable operational and commercial success. If you re currently operating in a senior operations, commercial, or general management role within a SaaS or service-led business, and you own delivery, people and performance, and real business outcomes - we d love to hear from you. The Role ...

working with a fast-growing Managed Service Provider seeking a Technical Service Desk Team Leader to lead and develop their service desk function. This is a hands-on leadership role suited to someone with a strong technical background who has progressed through service desk or support … roles and is now ready to step into or grow within management. The Role As Technical Service Desk Team Leader, you will be responsible for leading the day-to-day operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement ...

escalation contact for complex Network issues Provide Level 3/SME support for Networking services Lead troubleshooting for incidents, outages, performance issues, and service degradation. Manage Network devices including firewalls, routers and Cloud Networking Services etc. Monitor Network environments and proactively identify risks, anomalies, and performance bottlenecks. Service Delivery & Governance Support 24×7 Managed Services operations with on-call rotation as required. Review and improve operational runbooks, SOPs, and knowledgebase articles. Participate in service reviews, RCA discussions, and problem‐management activities. Ensure environments comply with security, governance, and operational standards. Work closely with Service ...

digitisation solutions, capable of engaging confidently with senior stakeholders and protecting and growing existing revenue streams. You will manage complex customer accounts where service delivery, commercial management, stakeholder engagement, and operational oversight are key to success. Key Responsibilities Customer Management Build and maintain strong relationships with senior stakeholders. … workflow, and digitisation solutions within existing accounts. Work closely with Solutions and Pre-Sales teams on customer proposals. Promote sustainable, profitable growth across accounts. Service & Internal Coordination Act as the main escalation point for customer issues. Coordinate internal teams to ensure service delivery and contractual commitments ...

journey of services within larger teams and on more complex services based on evidence of user needs and organisational outcomes. Directly lead the service design of our complex, risky and interdependent new digital products, and services, working in multidisciplinary teams to identify, understand and validate through prototyping, opportunities … amended service processes and technologies, including working across multiple product teams concurrently to deliver services end to end from discovery to live. Contributing to service design and the creation of standards, guidance, and style patterns, contributing to developing the service design community, embedding service design standards ...

Cyber Security Operations Centre, supporting a growing mid-market and enterprise client base. This role sits at the intersection of security operations leadership, service delivery, and technical credibility. Youll be responsible for the day-to-day effectiveness of the CSOC, the development of a 24/7 analyst … senior escalation point, providing calm, informed leadership during incidents and out-of-hours situations. What you will be doing: Owning CSOC service performance, ensuring KPIs, SLAs and security standards are consistently met. Leading, developing and mentoring a client specific SOC team, including oversight of shift leaders and analyst capability. ...

Digital and Data teams, to ensure high quality, safe and effective, digital infrastructure and robust data security systems are embedded to support the delivery of world class-quality patient care and experience Main duties of the job You will engage with clinical and non-clinical colleagues fostering a digital … culture, capability and vision to transform service delivery and ensure that the benefits and opportunities of digital and data driven transformation are realised. Better never stops and we want to build on momentum created, to be at the forefront of innovation and realise the potential of digitalisation ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you have a passion for sales with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management for the Operations team and Service Desk Lead Build, develop, and structure a high-performing operational department … clear expectations around delivery, behaviours, accountability, and standards Conduct performance reviews, coaching, 1:1s, and development planning Own the day-to-day delivery of reliable, secure, and consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes ...

Field Service and Support Technician Bromsgrove £29,000 - £33,000 + Learning & Development Bonus + Holiday + Training + Pension + Benefits Are you a hands-on IT professional looking for a varied field-based role where you can combine technical problem-solving with customer-facing support across multiple … environments? This is a mixed Field Service and Technical Service Desk role, installing, maintaining, repairing and testing ICT systems while also supporting users remotely with day-to-day technical queries. You will work across customer sites and from the service desk, diagnosing faults, advising users and delivering ...

ability to innovate, modernize, and support services that provide patient care/assistance. The position will be at the forefront of contributing to the delivery of a professional, proactive customer focused service. The post holder will provide administration and co-ordination within IT Operations using Techshop and the ITSM … that the logistical requirements of IT Equipment is maintained (orders, site and location, required equipment) to ensure efficiency of installations for planned\unplanned work. Delivery and if required, installation of IT equipment which requires minimum technical setup such as mice, keyboard, headset,camera, monitor or that have been prior ...