76 to 100 of 207 Service Design Jobs in London

what is worth solving and how and then solutionise what is worth building using technology. This is an opportunity to redefine the role of design for a world experiencing constant AI disruption. A world where human judgement, empathy, systems thinking, and creativity become the real differentiators, while AI accelerates … will own and shape the product direction, challenge weak assumptions and stay close to implementation. You will leverage your collective experience as a design practitioner in this entire journey for driving impact on the client side. You will craft ‘new ways of working‘ from a design perspective with ...

platforms, such as Sapient Bodhi. Where You’ll Make an Impact Draw on research with the consumers, customers or employees you design for to understand their jobs to be done and the tensions and unmet needs behind them. Map their journeys end to end to distil the insight that … EX. Agree with the client which to back, then define each precisely as a concept people can picture. Test the riskiest assumptions early. Use service design to blueprint how each proposition is delivered, starting with the moments that matter most. Own the engagement narrative, bringing the consumer ...

will work with User Researchers and Frontend Developers, designing in the browser, to deliver highly user-focused and successful services. You will produce design concepts for digital services, often working to very tight deadlines, and work with Frontend Developers to implement those concepts. As an Interaction Designer you will … Work within agile delivery teams to produce and implement high-quality design concepts for digital services. Work with User Researchers to ensure all output, internal and external, is well designed and user focused. Design and deliver consistent, user focused communication material. Partner with colleagues to ensure a consistent ...

already have all the answers, please don't apply for this role. We're looking for a Lead User Researcher to join our Design and Research team – who asks questions of us, our processes, and our clients. The key is someone who can ask the right questions … impact. You'll work closely with our clients in user-focused engagements and support us in developing long-term relationships. Who we are Our design team is a collaborative mix of service designers, researchers, UX and UI designers, working shoulder-to-shoulder with engineers, delivery managers ...

delivery of a unified digital access strategy, integrating modern CCaaS systems, AI-driven triage, and seamless Resident Single Sign-On across Hackney's entire service ecosystem. If you want to eliminate friction for residents, streamline back-office operations, and leave behind a modern, accessible digital council, this is your … channel shift strategies, single front-door models, and CRM/Portal integrations. Integrate High-Stakes Services: Seamlessly connect core digital access points with critical service lines, including Adults & Children's Social Care, Housing & Homelessness, and Domestic Abuse case management. Leverage Next-Gen Tech: Implement modern contact center technologies, including ...

building a portfolio of identity services — spanning advisory, architecture, and delivery — that meets the heightened resilience, assurance, and regulatory expectations of CNI operators. Alongside service development, you will play a central role in upskilling and training our wider consulting community to deliver identity‐based engagements confidently and consistently … will help shape the roadmap towards a Managed Identity Service offering. You will combine deep technical expertise in Identity and Access Management (IAM) with commercial acumen and a genuine passion for developing others. What you’ll be doing Practice Leadership & Strategy Own the strategic vision, roadmap, and commercial growth ...

digital workplace transformation Lead executive and senior stakeholder workshops to shape business outcomes, investment priorities, governance models, and adoption strategies Act as the senior design authority for Microsoft 365 solutions, ensuring alignment to business objectives, security requirements, compliance obligations, and user experience goals Provide technical leadership for complex programmes … including tenant consolidation, merger and acquisition activity, hybrid modernisation, and large-scale migration initiatives Advise clients on operating model, governance, service design, support readiness, and long-term platform evolution Architecture, Standards & Design Authority Produce and assure high-quality architecture artefacts including vision documents, target architectures, high-level ...

SFIA 2 Reports to: Cyber Security Engineer THE VACANCY: The Junior Cyber Security Engineer is a key technical resource, assisting in resolving tickets and service issues. Helping with maintenance procedures and changes where possible to ensure comprehensive, consistent and reliable service for our customers. The role may require … ensure the smooth delivery of services. Making sure that processes and procedures are as well documented as possible. To actively strive to improve the service that Cyro offers. This includes ideas to improve efficiency, reduce risk, improve working environments etc. To act as a client facing technical resource ...

Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical … expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges, and users. This collaborative approach enables us to deliver tailored solutions that drive measurable outcomes across public and private sectors. Past ...

solutions with real impact. AI is already part of how we work, evolve, and innovate every day. The Role We are seeking an experienced Service Designer to join our Strategy & Foundations team for a 6-month fixed-term contract. You will be embedded in a product program … leading dealership management software providers, collaborating closely with a talented team including a Digital Strategist, User Researcher, UX Designer, and Technical Architect. As a Service Designer, you will map end-to-end service experiences across a complex multi-product ecosystem. Your focus will be on creating service ...

leading tech consultancy in the UK is seeking a Lead Interaction Designer to drive service delivery through design in the public sector. The role involves mentoring designers and fostering effective client relationships. The ideal candidate will have strong UX, interaction, and product design skills, along with experience … guiding design processes. Benefits include a flexible benefits platform, paid counseling, and opportunities for professional growth. Applicants must be prepared for SC clearance requirements. #J-18808-Ljbffr ...

Product team defines how millions of people experience Deliveroo, turning complex marketplace challenges into simple, high-impact solutions.Working at the intersection of data, design and engineering, we set direction, prioritise what matters most, and deliver outcomes that move the business forward. We're looking for a Staff Conversation Designer … join in London and set the design direction for AI-powered support across Deliveroo, DoorDash and Wolt. You'll bring a strong AI fluency, technical practice, and editorial point of view to build and shape conversations powered by our LLM models: deciding what a conversation needs to say, what ...

technology services can withstand, respond to and recover from disruptive events. The role provides resilience expertise, assurance and governance across critical services, working with service owners, platform teams, SIAM, cyber security, business continuity and third-party partners. IT Resilience Policy: setting the overarching governance, principles, roles, assurance expectations … ongoing assurance for critical data and technology services. The role ensures the IT Resilience policy framework is practical, embedded and aligned to business priorities. Service owners remain accountable for maintaining service-specific recovery capability, while the IT Resilience Manager sets expectations, reviews evidence, tracks gaps and reports ...

private markets. We are at an early stage of the build and looking for Senior Software Engineers to partner closely with Principal Engineers to design and deliver foundational capabilities. This is a hands‐on role for someone who wants to help shape the architecture, standards, and engineering culture … platform while leveraging modern coding practices to deliver high-quality code and infrastructure. What you’ll do Design and build backend services for the platform, primarily in Go, running on AWS with Postgres as a core data store. Own features and services end-to-end: from shaping requirements ...

manages over £11bn on behalf of over 315,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. Job Summary: As a Lead … partners—including researchers, content writers, product managers, marketers, commercial teams, and engineers—to create customer-led products and services. You will help shape the design process from discovery to delivery, ensuring our solutions are useful, straightforward, and empowering. Your work will directly impact the client experience and contribute ...

great time to join and really influence processes as they move from using a consultancy to building their own internal design and research team. The client This prestigious online education platform is evolving rapidly, and driving transformation of its platforms, digital products and experiences, in order to help them … courses. They need someone who can come into their London office twice a month. Sponsorship is not being offered. The role As a Senior Service Designer, you will report to the Head of Service Design, working across multiple Product Squads. Collaborating closely with the other functions (Engineering ...

company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the role As a Senior Service Designer at Faculty, you will design complex service ecosystems across dynamic client environments, balancing user needs with strategic commercial goals within our Applied … division. Operating at the heart of client engagements, you will map intricate user journeys, construct systemic service blueprints, and lead cross‐functional alignment. By shaping multi‐channel services, facilitating high‐impact workshops, and guiding seamless handover processes, you will transform complex organisational challenges into innovative, scalable solutions that build ...

stakeholder discussions. Analyse, document and validate functional and non-functional requirements. Translate business needs into clear, actionable requirements that development teams can use to design and build solutions. Produce detailed functional specifications, user stories, acceptance criteria and supporting analysis documentation. Maintain requirements traceability and manage changes to requirements throughout … lifecycle. Challenge requirements where appropriate to ensure that proposed solutions address the underlying business need rather than simply replicating existing processes. Process Analysis and Design Analyse and document As-Is business processes, identifying inefficiencies, pain points, opportunities and constraints. Design To-Be processes that support new or enhanced ...

stakeholder discussions. Analyse, document and validate functional and non-functional requirements. Translate business needs into clear, actionable requirements that development teams can use to design and build solutions. Produce detailed functional specifications, user stories, acceptance criteria and supporting analysis documentation. Maintain requirements traceability and manage changes to requirements throughout … lifecycle. Challenge requirements where appropriate to ensure that proposed solutions address the underlying business need rather than simply replicating existing processes. Process Analysis and Design Analyse and document As-Is business processes, identifying inefficiencies, pain points, opportunities and constraints. Design To-Be processes that support new or enhanced ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … operate Duties and Responsibilities Build and nurture excellent relationships with new logo customers aligned to strategic industry verticals by understanding their needs, ensuring exceptional service and seamless customer journeys Identify new business opportunities across Claranet UK’s full portfolio of products and services leveraging support from relevant Sales Specialists ...

company where you’ll be empowered to envision its most powerful applications, and to make them happen. About the role As a Lead Service Designer at Faculty, you will shape the strategic direction of service design across our business, aligning cross-functional teams to deliver innovative, scalable … impactful solutions. Acting as a visionary leader, you will pioneer unified service ecosystems, embed systems thinking, and drive ambitious transformation initiatives. By guiding large-scale user research and crafting long-term strategies, you will empower our clients to conquer complex organisational challenges and build lasting, impactful capabilities. What ...

Senior IAM Governance Analyst to join our Hippo Herd as part of our Managed Services Team. We work at the intersection of strategy, design and technology to solve complex problems and create lasting value. As a Senior IAM Governance Analyst within the User Access Reviews (UAR) team , you will … remediation through to verified completion, escalating control failures appropriately. Maintain accurate review records, evidence packs, process documentation and management information using SharePoint and agreed service tooling. Analyse outcomes and recurring issues to identify data‐quality, ownership, policy and process improvements. Work with engineering colleagues to define requirements for automation ...

Full Time IT London Job Description We are looking for an experienced HALO ITSM Configuration Specialist to take ownership of end-to-end service design and delivery across multiple business departments. This is not a support role - this is a hands-on, high-impact position where you will … true end-to-end delivery role combining business analysis, stakeholder engagement and deep HALO configuration expertise. You will work directly with department heads to design and build services from the ground up, creating structured workflows that improve efficiency, visibility and service delivery across the organisation. There ...

needs, behaviours, motivations and pain points. You'll help teams make informed decisions by translating research findings into actionable insights that influence product direction, service design and delivery. You'll also support and mentor other User Researchers, contributing to their growth while maintaining high standards across the team … experience of a wide range of qualitative and quantitative user research methods. Communicate and evangelise user needs to the team and wider stakeholders. Plan, design and conduct user research across all stages of the product and service lifecycle. Work with team members to design and facilitate workshops ...

Designer for its Growth team. This is a hands‐on leadership role spanning acquisition and retention. You’ll help shape how customers discover the service, convert and keep coming back, combining excellent design craft with experimentation and commercial judgement. Alongside your own design work, you’ll manage … around three designers, helping them develop and deliver their best work. What you’ll do Own design across the customer funnel, from acquisition and landing pages through checkout and retention. Identify opportunities, frame hypotheses and use A/B testing to improve the experience. Connect design decisions ...