51 to 75 of 207 Service Design Jobs in London

Hybrid (at least 3 days in office) Job Type: Permanent Level: SFIA 5 Reports to: CSA: Head of Practice THE VACANCY: This Principal Security Design Consultant role is designed for an experienced security architecture specialist who can lead complex protective monitoring and Security Operations Centre (SOC) transformation engagements. Candidates … expected to have progressed through architecture, engineering, SOC or consultancy roles and to have delivered enterprise-scale SIEM, EDR/XDR and managed security service change. The role will initially lead a major enterprise migration from an incumbent endpoint detection and limited-hours outsourced monitoring model to Microsoft Defender ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

Momentum is not a place for narrow specialists. We are a true product design group : our designers move fluidly across the entire process—from hands-on research and insight gathering, to framing experience strategies, leading client workshops, crafting UX/UI systems, and embedding AI-driven thinking into product … service ecosystems. As a Senior Product Designer , you will shape outcomes at the intersection of business analysis, service design, and digital product experience . This requires craft, confidence, and the ability to guide both teams and clients through complexity. We are a global company , with clients ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

powered platform and apps which reimagine the learning value chain: conducting epic capability research, supporting rapid high-quality qualification and programme definition, enabling course design and content creation, personalisation of learning experiences – and new levels of insight for the future. We’re a business powered by the passion, grit … should be comfortable exploring technical choices and challenging assumptions. Why this move? Broader ownership: connect the initial client problem with operating model choices, service design and delivery - not just one part of the engagement. Work with a clear purpose: tackle challenges in public services, learning and enterprise transformation ...

## facultyLondon# Senior Service Designer at facultyON-SITESENIORPosted about 18 hours ago## Quick Summary### Role OverviewThe Senior Service Designer designs complex service ecosystems within the Applied AI division to balance user needs with strategic commercial goals. You will lead cross-functional alignment and map intricate user journeys … Responsibilities* Lead complex user research initiatives and synthesize findings into actionable recommendations* Guide the creation of comprehensive user journey maps for enterprise environments* Design detailed service blueprints to optimize the interplay between people and AI* Facilitate collaborative stakeholder workshops to solve systemic organizational challenges* Craft compelling visual artefacts ...

This will be an initial 6 month contract (inside IR35) and working predominantly remotely with occasional travel to sites. Position Overview To lead the design and development of modernised Python microservices deployed into Kubernetes, rebuilding existing network data services to be efficient, secure and scalable while guiding the team … engineering best practice. What you'll be doing: Design and develop Python microservices to replace and modernise existing services, preserving known functionality while improving performance and security. Provide technical guidance to the team on service design, code quality and secure development practices. Build highly concurrent services capable ...

business for the decade. If you want to help shape a company at this stage, this role is for you. The team Our Product Design team, based in London and Stockholm, works alongside Product, Engineering and colleagues across the business to shape the experiences that connect merchants, partners … internal teams. Our work spans customer journeys, partner experiences and the operational tools that support them. We bring research, service design and strong product craft together to make complex financial processes clear, useful and easy to navigate. The role: Reporting to the CPO, you'll set a clear ...

exist to beat cancer.This is an exciting newly created role at Cancer Research UK, offering a unique opportunity to shape how content and design come together to create exceptional supporter experiences across our digital channels.As our Principal Content and Design Experience Lead, you'll play a key role … defining the future direction of our content and design capabilities, bringing together expertise across content strategy, content operations, UX, UI, service design and taxonomy. You'll help ensure these disciplines work seamlessly together to deliver accessible, engaging and data-informed experiences that strengthen relationships with our supporters ...

Define and communicate user needs through journey maps, service blueprints, and experience models Plan and conduct usability testing and research activities to inform design decisions Design and iterate user flows, wireframes, and prototypes at appropriate fidelity Translate complex service requirements into clear, accessible user experiences Ensure … designs meet accessibility standards (WCAG 2.2) and responsive design principles across web, mobile, and desktop Collaborate with interaction designers, researchers, and product managers to align on user outcomes Contribute to and maintain design documentation grounded in user needs and business requirements Support knowledge transfer and design capability ...

Role: SC Cleared Service Designer Industry: Consulting Start: ASAP Rate: £550 per day Inside IR35 Contract Length: 3+ months (extensions likely and expected) Role Overview We are seeking an experienced Service Designer with active SC Clearance to help design and improve complex end-to-end digital services … across public sector and government projects. You will work within multidisciplinary teams to map user journeys, define service architecture, and ensure public services are intuitive, accessible, and compliant with GDS (Government Digital Service)/CDDO standards. Key Responsibilities End-to-End Service Mapping: Map user journeys, blueprints ...

Design Consultant Our Client is looking to recruit a UX designer Consultant with 3 to 4 years UX Design experience. This is a consultancy role, advising a global player in Education on direction and execution of a number of products/projects, as part of the evolving digital … confidently work in ambiguous situations. Provide leadership in challenging situations through clarity, tact and diplomacy. Ability to identify and communicate the commercial impact of design decisions. Full command of the UX process is a must. An understanding of the Service Design purpose and process is a bonus. ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

recruiting for an Intermediate Business Analyst with experience in Identity and Access Management to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact. … play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services and transformation that make a positive and meaningful impact on organisations and society. ...

Consult is seeking a Service Design Lead to transform complex service requirements into scalable operating models. The role focuses on designing robust ITSM processes and service governance for production-ready services, with a mix of on-site and remote collaboration. You will lead workshops, shape operating ...

governance, risk, control and assurance requirements. The Business Analyst will contribute by helping translate programme objectives into actionable business and delivery requirements, supporting the design of AI-enabled capabilities and ensuring that business processes, human oversight and responsible AI considerations are addressed throughout the delivery lifecycle. Responsibilities Business Analysis … Requirements Management Lead end-to-end business analysis activities within an assigned AI Programme workstream, from discovery and requirements elicitation through to design, delivery, testing and implementation. Engage business stakeholders and subject matter experts to understand business needs, objectives, problems, constraints and expected outcomes. Facilitate workshops, interviews and other ...

working. We are particularly interested in candidates with a strong mix of public and private sector experience , who can bring commercial thinking, user-centred design principles and agile product management expertise to a complex digital environment. The successful candidate will be comfortable operating at both strategic and delivery levels … user needs. Experience delivering digital transformation initiatives in complex environments. Excellent communication, analytical and problem-solving skills. Desirable Experience Experience working to Government Digital Service (GDS) standards. Knowledge of public sector digital transformation and service delivery. Experience within consultancy or commercially driven product environments. Familiarity with user-centred ...

Director of Product Management, you will work as part of the central Live Services team, reporting to the Head of Product Management for Live Service games at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, leading a small central team collaborating with European game … studios and other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top-notch embedded capabilities. Responsibilities Work across multiple live and upcoming titles from PlayStation Studios, partnering closely with game studios and other partners to build capabilities ...

Director of Product Management, you will work as part of the central Live Services team, reporting to the Head of Product Management for Live Service games at PlayStation Studios. Your primary responsibility is to work as a subject matter expert, leading a small central team collaborating with European game … studios and other partners (analytics, marketing, etc.) to help build, launch, and manage successful live service games, while helping studios to build out top‐notch embedded capabilities. Responsibilities Work across multiple live and upcoming titles from PlayStation Studios, partnering closely with game studios and other partners to build capabilities ...

solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver … high-quality, scalable solutions that truly matter. About the Role We are looking for a Lead Service Designer to set the design vision for complex public services. You will lead designers, shape end-to-end services across organisations, and influence senior stakeholders on how services should work. ...

Role: Senior Consultant - Service Transition & Delivery Location: London/Hybrid Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About us Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering … closely with our clients to deliver secure, accessible, user-focused services that evolve with their needs. By combining deep technical expertise with people-centred design, we create solutions that deliver meaningful, lasting impact. Our consultants partner directly with client teams, embedding into organisations to understand their goals, challenges ...

opportunity to lead Service Design alongside a Head of Design, amongst a wider team already in place. The client Great opportunity to join a design team made up of User Researchers, UI, UX and Service Designers working together with Developers for a consultancy who really … value their staff & culture. This privately-owned company is in growth-mode for their design disciplines, so it's an interesting time to join and help shape the proposition! Historically being a tech consultancy they also build out their solutions, working closely with the in-house engineering team. They ...

that landscape and act on it. You will lead workstreams that define future-state customer and employee experiences, grounded in research and shaped by design thinking. As AI becomes a foundational part of customer experience, you will judge when and where it should be applied - and when more traditional … recommendations from a distance. This is a hands-on, client-facing role where you are equally comfortable running stakeholder workshops, mapping end-to-end service blueprints, stress-testing concepts with real customer data, and using AI tools to accelerate solutions that can be tested in real-world contexts. What ...

Zebra People Ltd in London is seeking a Senior Service Designer to join the product squads, transforming the platform to be more customer-centred and data-informed. You will report to the Head of Service Design and collaborate with Engineering, Product Management and Data to drive user … centred outcomes. The role requires a proven track record in service design, strong agile delivery, and experience turning qualitative and quantitative insights into actionable product roadmaps. #J-18808-Ljbffr ...

Dynamics 365 CRM Solution Architect to define and assure the end-to-end technical architecture for a major enterprise CRM transformation programme. You will design a secure, scalable Dynamics 365 and Power Platform solution that integrates with identity, contact centre, secure communications, fraud, data, AI, and customer-experience services. … exchange, fraud prevention, and data integration. Key responsibilities Own the target-state Dynamics 365 solution architecture across customer records, case management, omnichannel engagement, customer service, portals, AI, insights, and reporting. Define the D365 and Power Platform architecture, including Dataverse data model, security model, solution design, environment strategy ...