51 to 75 of 99 Service Design Jobs in London

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services ...

deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide … inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government ...

Service Designer (SC Cleared) £700-£800 per day | Inside IR35 | Hybrid (Canary Wharf, Glasgow or Cardiff - 1 day per week) Contract until September 2026 + potential extension Morgan Hunt are working in partnership with a UK Government organisation to appoint an experienced AI Service Designer with active … designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing end-to-end services that leverage AI, data and automation. You'll work ...

What you'll be doing: ✔ Leading user-centred discovery and research activities ✔ Facilitating stakeholder workshops with senior client teams ✔ Mapping complex user journeys and service experiences ✔ Creating wireframes, prototypes and design concepts ✔ Collaborating with Product Managers, Architects, Engineers and Delivery Leads ✔ Presenting recommendations and influencing decision-makers ✔ Working … high-profile transformation programmes What they're looking for: ✅ Experience working within a consulting environment or delivering consultancy-style engagements ✅ Strong UX research, interaction design and service design capability ✅ Excellent stakeholder management and workshop facilitation skills ✅ Experience working on large, complex digital transformation programmes ✅ Ability to communicate ...

What you can expect We are hiring for an experienced Principal Product Designer. You are an authority in user experience design and will work as part of a multi-disciplinary team to create design solutions which achieve our business goals and deliver maximum customer value. Our flagship platforms … designers to really push the bounds of what’s possible, and deliver outstanding experiences for our customers. The role is in the Workspace Product Design team, based in London. The team is responsible for design across a wide range of systems, platforms and products. We work closely with ...

Build the backend for our core product services and AI-powered features, using Python/FastAPI to ship stable, scalable systems. Design and implement model calls, retrieval-augmented generation (RAG), context engineering, tool calling, and workflow orchestration across use cases spanning academic-content understanding, workflow assistance, output generation … product, frontend, and platform teams to take new features from validation to production, continuously improving quality, latency, stability, and cost. Contribute to the design of data structures, knowledge-base interfaces, evaluation mechanisms, and service governance to keep the overall system maintainable. What we're looking for A solid ...

Business and Digital Project Managers. The Business and Digital Project Manager will lead and support the successful delivery of business change, digital transformation and service improvement projects across LCW. The role will work closely with operational, clinical, corporate, digital and external partner teams to ensure projects are well scoped … updates for project boards, programme boards and senior leadership forums. Business Change and Digital Transformation Work with colleagues to understand business requirements, user needs, service pressures and opportunities for improvement. Translate business and operational needs into clear project requirements, delivery plans and measurable outcomes. Support the design, implementation ...

people live, shop, bank, work, and travel. We are not your typical consulting team and we are much more than your traditional design studio. We’re a team of founders, operators and creatives who’ve launched products, scaled businesses and been recognized by Fast Company and beyond. … most ambitious minds are let loose on the biggest, most impactful problems. As Product Lead & Strategist you will: Combine product vision, strategic thinking and design leadership to shape and deliver innovative digital products, services and ventures. Be responsible for translating complex client challenges into clear product opportunities – defining ...

Talent Consultant is a reliable in house recruitment specialist, responsible for attracting, engaging, and hiring top talent across our core capabilities: Design, Delivery, Technology, and Data. This role focuses on operational excellence throughout the recruitment lifecycle, ensuring the company can meet its multidisciplinary digital workforce needs while delivering … fantastic opportunity to contribute to TPXimpacts cross-capability growth. Responsibilities Lifecycle Management: Manage full-cycle recruitment workflows across a diverse portfolio of vacancies spanning Design (e.g., Product, Interaction, Service Design), Delivery (e.g., Agile Delivery, Product Management), Technology (e.g., Engineering, Architecture, Testing), and Data (e.g., Analytics, Data Science ...

understand and complete their goals, while supporting broader organisational objectives. You will work across individual pieces of content as well as end-to-end service journeys, contributing to transactions, products and communications that span both digital and offline channels. Key Responsibilities Design and deliver user-centred content that … presented to users, in the right place, and in the most effective format Work from discovery through to live, collaborating closely with user researchers, service designers and interaction designers Contribute to services that meet GDS standards and measurable user outcomes Build and manage strong stakeholder relationships, influencing content decisions ...

remote/very rare travel may be required 6 months £600 per day In short: We are seeking a User Researcher to support discovery, design, validation and delivery across Strategic Infrastructure digital initiatives. In full: Strategic Infrastructure is at the heart of a major transition, helping deliver some … pain points, decision points, workarounds and system dependencies. Your work will help translate business processes and requirements into evidence-based product decisions, user stories, design recommendations and supplier evaluation criteria. You will support projects across areas such as Land, Planning, Environment and Assurance, ESG, work management, portfolio delivery ...

mission-critical systems for M&S, as we scale. As a technical leader, you will be collaborating with multiple cross-functional teams to design, build, and maintain the software that powers us everyday. Your expertise will help us create a best-in-class engineering environment while ensuring our systems … Accountabilities & Responsibilities The Principal Software Engineer role is the embodiment of ‘solving problems through technology’ with key responsibilities as follows: Lead technical excellence from design to operations and launch of core product features or strategic programmes Drive technical direction and influence our overall strategy informing decisions on both Technology ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital ...

across cross-functional teams including business, technology, and third-party suppliers. Desirable Experience Experience within digital transformation programmes. Knowledge of customer journey mapping and service design principles. Experience working with CRM, CMS, e-commerce, or customer experience platforms. Exposure to data analysis, reporting, and business intelligence tools. ...

make and iterate products and services for our clients across all areas of their digital eco-system. We are 100 strong and are full service within our own right. We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy (experience … strategic thinking and doing skills to create impactful solutions for our clients. You will be passionate and knowledgeable about the world of product & service design and have a strong grasp of the commercial impact of digital solutions. Key to success of the role will be your ability ...

Service Designer (Contract) Rate: £550/day (Inside IR35, via Umbrella) Location: Crawley, West Sussex (2 days onsite per week) Duration: 6 months (extensions likely) Overview: We are seeking an experienced Service Designer to support the delivery of user-centred services within a regulated environment, designing and improving … compliant, end-to-end service experiences. Key Responsibilities: Design and optimise end-to-end services across multiple touchpoints Produce service blueprints, journey maps, and other core design artefacts Conduct user research and translate insights into actionable improvements Collaborate with product, delivery, and technical teams to implement ...

autonomy to influence outcomes from discovery through to live services. What you’ll be doing as a Senior User Researcher Lead and design qualitative and quantitative user research across complex digital services Plan and run discovery, generative and evaluative research Embed user-centred and inclusive research practices Translate research … insight into clear, actionable recommendations for design and delivery Advocate for accessibility, assisted digital and inclusive design approaches Work closely with designers, product managers and engineers to shape service direction Build strong client relationships Manage, mentor and support other user researchers Contribute to research standards, capability building ...

Clearance An experienced Senior Solution Architect with a strong software engineering background (Java/.NET) and eligibility for SC clearance, specialising in the design and delivery of scalable, cloud native solutions using microservices and API-driven architectures. Key Responsibilities Own and lead the development of HLDs for complex enterprise … systems, ensuring scalability, security, and alignment with business objectives Design and deliver microservices based architectures, enabling modular, resilient, and highly scalable platforms Define and govern API first strategies, including RESTful service design, integration patterns, and API lifecycle management Apply TOGAF principles and frameworks to drive structured architecture ...

site with the client at least 3 days a week Escalation of opportunities and challenges to ensure we are providing best in class service and support at all times Liaising with the new business manager to ensure we are spotting and creating opportunities Utilising personal and industry contacts (using … opportunities Rigorous focus on process ensuring regular monthly and quarterly account management meetings, as well as championing continuous improvement opportunities Interface with the Service Delivery Manager and Practice Manager to ensure accurate handover of delivery and handover of the overall delivery process as required as any new products ...

security teams. This will include: Owning architecture standards and direction across a strategic product platform Supporting platform consolidation and reducing unnecessary duplication Defining clear service boundaries, ownership models and integration patterns Reviewing significant technical changes and guiding solution design Improving platform-wide reliability, security, maintainability and developer productivity … product leadership on major technical decisions Influencing multiple engineering teams through technical credibility, clarity and pragmatic decision-making This is mainly focused on architecture, design review, technical direction and influence through engineering teams. It is not a hands-on development role day to day. What we’re looking ...

impact that matters, through challenging projects which demand ambitious innovation and thought leadership. Opportunity to shape fraud prevention in a high-profile public service environment Work within a complex, regulated pensions landscape with strong governance focus Contribute to protecting customer outcomes and scheme integrity at scale The Role Lead … large-scale pensions administration environment. The role is responsible for ensuring effective transaction monitoring, fraud risk assessment, and regulatory compliance, while supporting the design and continuous improvement of fraud frameworks, controls, and processes. You will manage investigation activity, provide expert guidance across the business, and contribute to safeguarding customers ...

technology company in Bristol is seeking a designer to contribute to public services through innovative design. The ideal candidate will have strong expertise in design tools, a client-focused mindset, and experience in mentoring. Responsibilities include hands-on design work and participating in team collaborations that impact society ...

seeking an experienced Interaction Designer to join a multidisciplinary team delivering digital services within a government cyber policy portfolio. Working alongside User Researchers, Service Designers, Product Managers, Business Analysts, and Engineers, you will help design intuitive, accessible, and user-centred digital services that support critical public sector functions. … suited to candidates with strong GDS experience , who can confidently translate user needs into high-quality interaction designs within agile delivery environments. Key Responsibilities Design user-centred interactions for digital services, from discovery through to live Produce deliverables including wireframes, user flows, and prototypes Collaborate closely with User Researchers ...

experienced UX Designer with a enhanced DV clearance. If you are dedicated to designing intuitive and impactful digital products through research and user-centered design, this role is for you. You will join a diverse team of designers creating world-class digital solutions for secure government customers. Whether working … Designer, a Lead UX/Service Designer or User Researcher, candidates are expected to apply User-Centred Design (UCD) methodologies across all phases of delivery—from research through to implementation—ensuring alignment between user needs, business objectives, and technical feasibility. Key Responsibilities: • Create user-friendly, innovative design ...

慨正橡扯 is looking for a Director of User Experience, Design, and Innovation to lead UX strategy across product portfolios. The ideal candidate has over 10 years of experience in UX, product, or service design, with proven leadership in AI-powered and enterprise software. This role involves building … design systems, scaling UX research capabilities, and ensuring products are user-centered and valuable. The company offers tailored country-specific benefits. #J-18808-Ljbffr ...