51 to 75 of 276 Service Design Jobs in London

This is an exciting opportunity to join UCL's Service Excellence function and lead the development, governance, and continuous improvement of UCL's Enterprise Service Management (ESM) capability, driving a consistent, service-led culture and approach across the organisation. Our Service Excellence function is part … Operations. The PS Hub is committed to delivering high quality & efficient services, with a real emphasis on customer experience. About the role The Enterprise Service Management (ESM) Lead plays a pivotal role in embedding a service-led culture across UCL, ensuring services are designed, delivered, and continually improved ...

Skills: Interaction Design, UX Design, Prototyping, User-Centred Design, GDS/GOV.UK Design System We are looking for an experienced Senior Interaction Designer to join a digital consultancy delivering complex, user-centred services across UK Central Government and the wider public sector. This is a role … business and technical requirements into clear, accessible and intuitive digital experiences. Working within multidisciplinary teams, you'll collaborate closely with User Researchers, Content Designers, Service Designers, Developers and client stakeholders to create solutions that are desirable, feasible and effective. What you'll be doing Leading interaction design activities ...

Senior Interaction Designer Permanent Location: UK - Remote Salary: £60,000 - £70,000 (+ benefits) Skills: Interaction Design, UX Design, Prototyping, User-Centred Design, GDS/GOV.UK Design System We are looking for an experienced Senior Interaction Designer to join a digital consultancy delivering complex, user-centred … business and technical requirements into clear, accessible and intuitive digital experiences. Working within multidisciplinary teams, you'll collaborate closely with User Researchers, Content Designers, Service Designers, Developers and client stakeholders to create solutions that are desirable, feasible and effective. What you'll be doing Leading interaction design activities ...

Service Architect (Pre-Sales) – Managed Services We are seeking an experienced Service Architect to join our pre-sales team and play a pivotal role in winning new Managed Services and Cloud opportunities. Working closely with sales teams and customers, you will lead discovery workshops, design service architectures, develop compelling proposals, and create service solutions that align with client business requirements. You will be responsible for translating complex customer needs into scalable, commercially viable managed service designs and supporting opportunities through to successful handover. Key Requirements: Proven experience as a Service Architect ...

significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. About the role We are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation. This … solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams . You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move ...

Methods Business and Digital Technology Limited is seeking a Service Design Lead to coordinate the introduction of services into live operation. You will design ITIL-aligned service models and collaborate with projects, suppliers and live services teams to ensure smooth transitions. Experience in service design/architecture, service introduction, and strong stakeholder communication is essential. The role offers flexible working, with home working options, and a supportive, collaborative #J-18808-Ljbffr ...

Lead Designer – Holborn LondonOur Client is a leading international consultant with offices scattered around the World.Currently, they are looking to recruit a UX Design Lead Designer for their London office.You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy.We are looking for a seasoned, hands-on practitioner, with a can-do attitude.As a senior member of the team and design representative in the organisation, your focus will be on people– clients, users/customers, team and colleagues ...

Designer – Holborn London Our Client is a leading international consultant with offices scattered around the World. Currently, they are looking to recruit a UX Design Lead Designer for their London office. You must have be a design lead with a strong UX background, experience in Service Design and an interest in design strategy. We are looking for a seasoned, hands-on practitioner, with a can-do attitude. As a senior member of the team and design representative in the organisation, your focus will be on people – clients, users/customers, team and colleagues ...

About the team In Product and Design, we bring together product managers, product designers and service designers in a central team covering the breadth of Faculty’s Applied AI division. In partnership with our Business Units, we form multidisciplinary teams and work with data scientists, engineers and delivery … colleagues to create durable AI-powered software solutions for clients across a variety of industries. Both product management and design are critical disciplines to create impact with AI. While data science and machine learning offer a powerful means to build insight and predictive capability, those insights are often consumed ...

believe in the imaginative application of art and science to create beautiful ideas, products and services. With an entrepreneurial and collaborative approach, we design and build adaptive digital products, services and experiences that capture the imagination and deliver impressive returns for our clients. We are looking for a senior … technical leadership, architecture and team guidance. You will lead the technical direction of complex client programmes across MACH architectures and production Generative AI; spanning Design to Code workflows, solution design and API contracts through to cloud infrastructure, deployment and ongoing operation. You will own architecture decisions, write ...

Accenture Song seeks an experienced Service Design Associate Manager to lead the design of complex end-to-end digital products and services. You will apply human-centred design, systems thinking and craft leadership to shape service strategy and translate insights into meaningful user outcomes. … will guide service design across research to delivery, collaborating with multidisciplinary teams and stakeholders to connect user needs with business goals. #J-18808-Ljbffr ...

thing fast and correct as volume and customer count grow. The work is broad by design. In a single quarter it spans API and service design, search and database performance, long-running data pipelines, cloud infrastructure, and the deployment tooling underneath all of it. You will own services … frontend team who build the web and mobile interfaces, and the analysts and product managers who define what gets built. What the job involves Service design and delivery Take an ambiguous problem, gather requirements, write a technical design, and ship to production with minimal oversight. Own services ...

handles over 18 million ticket sales annually. Role Overview You’ll work within a cross-functional product team, reporting to the Head of Product Design, and play a key role in shaping the mobile app experience for audiences and entertainment producers. The role spans the full design lifecycle … research, ideation, UX/UI, prototyping and delivery. Key Responsibilities Collaborate with product managers, engineers and analysts to design user-centric mobile app experiences Conduct and apply user research insights Create wireframes, proto@types, and detailed design specs Contribute to and maintain the design system Ensure accessibility ...

specified Full-time Not specified Operations Job Description The Service Delivery Associate (SDA) works within the Service Delivery Office (SDO) and owns the operational relationship for their assigned customers providing support for our Tier 2 customers at Telefónica Tech. They will work to develop an understanding … customers business needs and requirements. The SDO is part of the wider Service Delivery Management team which in turn forms the main customer relationship arm of Service Delivery within Telefónica Tech. The SDA will create, own and update documentation for their assigned customers and engage in a number ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: 3 month (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team on complex, user … centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work collaboratively with ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

organisations solve complex customer and business challenges through research, strategy and design. From shaping journeys and defining product experiences to creating wireframes, prototypes and service concepts, we turn insight into solutions that deliver measurable impact. Our Experience Design team brings together UX, research and strategy specialists who care … Senior Experience Designer, you'll play a key role in translating customer insight into products, services and experiences. You'll lead research and design activities, own significant workstreams, facilitate workshops and work directly with clients to shape decisions and drive progress. Using user‐centred design methods ...

strong user research, workshop facilitation, stakeholder engagement and evidence-based decision-making. Key Responsibilities Plan and deliver user research across transformation initiatives Design and facilitate workshops, interviews and stakeholder sessions Gather and synthesise qualitative research into clear, actionable insights Test existing assumptions, problem statements and user needs Identify gaps … research outputs including insight reports, journey maps, personas and workflow maps Present findings and recommendations to senior stakeholders Work collaboratively with policy, product, delivery, service design and technical teams Use research and evidence to influence future programme and service design Essential Experience Strong Senior User Research ...

Synapri is seeking a skilled Service Architect/Designer for a 6-month contract in London. The role operates in a hybrid model (60/40) and requires SC security clearance. You will design end-to-end service models, align ServiceNow processes, and deliver MVP service design packages and transition artefacts to BAU. Collaboration with Product, Delivery, and Service Management is essential. The position emphasizes translating user needs into practical service design improvements and delivering #J-18808-Ljbffr ...

thing fast and correct as volume and customer count grow. The work is broad by design. In a single quarter it spans API and service design, search and database performance, long-running data pipelines, cloud infrastructure, and the deployment tooling underneath all of it. You will own well … frontend team who build the web and mobile interfaces, and the analysts and product managers who define what gets built. What the job involves Service design and delivery Build and own features, components, and APIs end to end within a single system, taking responsibility for your work ...

efficiently. To succeed, our customers require expert delivery and support. In this role, soft-skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure. Your role Contribute to win work: understand requirements, lead and support proposal development in relation … both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers. Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task ...

Hybrid (at least 3 days in office) Job Type: Permanent Level: SFIA 5 Reports to: CSA: Head of Practice THE VACANCY: This Principal Security Design Consultant role is designed for an experienced security architecture specialist who can lead complex protective monitoring and Security Operations Centre (SOC) transformation engagements. Candidates … expected to have progressed through architecture, engineering, SOC or consultancy roles and to have delivered enterprise-scale SIEM, EDR/XDR and managed security service change. The role will initially lead a major enterprise migration from an incumbent endpoint detection and limited-hours outsourced monitoring model to Microsoft Defender ...

high-quality insight projectsSupport proposition managers in conducting primary research, reducing reliance on third-party agenciesBlend commercial acumen with the ability to map and design customer experiences and inform proposition frameworks.Deliver data-driven insights that directly impact business and market outcomesBuild state of the nation pictures, including actionable competitor … analysis, around key growth products and markets to help inform propositions and product strategy.Experience Design & MappingResearch and design solutions by creating and improving journey maps, personas, interaction scenarios, and experience conceptsMap end-to-end customer journeys to identify friction points and opportunities for improvement across all touchpointsConduct user ...

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

Tangity, part of NTT DATA, is seeking a Lead Service Designer with strong UX capabilities to elevate our customer experience and service design offerings. You will shape proposals, guide design work from research through to wireframes, and collaborate with cross-functional teams including design, product … engineering. You will act as both practitioner and coach, delivering end-to-end service design with AI-enabled considerations, and driving value for clients through human-centred design #J-18808-Ljbffr ...