26 to 41 of 41 Service Management Jobs in Berkshire

value through effective governance, innovation and operational excellence. Working closely with Technology, business stakeholders and external partners, the successful candidate will drive platform adoption, service improvements and long-term platform growth. What you’ll do Define and manage the ServiceNow platform strategy, roadmap and long-term vision. Lead … business stakeholders to align platform priorities with organisational needs. Ensure platform stability, performance, security and availability across all ServiceNow services. Oversee third-party vendors, service providers and platform-related budgets. Establish strong governance, risk management and compliance controls for the platform. Lead, coach and develop platform and engineering ...

design quality Monitor emerging technologies and best practices and recommend innovation opportunities that deliver business value Support the definition of supplier contracts and the management of suppliers in-life Work with Cyber-Security, Data, Digital Enablement, Operations, and Delivery teams to turn business demand into effective technology change Promote … Architecture qualifications such as TOGAF, Open CA, BCS, or equivalent Cloud architecture certifications (AWS, Azure, Google Cloud) ITIL, CISSP, ISSAP, or other security and service management qualifications Experience in telecommunications, OSS/BSS, infrastructure management, or network operations Experience within joint venture, regulated, safety critical, or multi ...

Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform— with a strong emphasis on Customer Service Management (CSM) , Virtual Agent , Integrations , CMDB , and Now Assist (GenAI) capabilities . The ideal candidate will combine deep platform expertise with strong leadership … solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes. Responsibilities 6+ years of hands-on experience with the ServiceNow platform , including 3+ years in a technical lead or solution architect role. Proven delivery experience across CSM, Virtual Agent, CMDB ...

across billing processes. Working closely with teams across Finance, Technology, Operations and Customer Services, you'll play a key role in ensuring billing accuracy, service quality and process efficiency as the business continues to grow. Key Responsibilities Lead the day-to-day delivery of cloud billing operations and recurring … develop team members, supporting both performance and career growth Act as an escalation point for complex billing queries and operational issues Monitor KPIs, service levels and team performance Support governance, controls, reconciliations and audit requirements Collaborate with stakeholders across multiple business functions to improve processes Identify and implement opportunities ...

annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. In this client-facing role, you will take ownership of the full consultancy lifecyclefrom discovery and solution design through configuration, testing, deployment … continual service improvement. You will translate complex business requirements into scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration ...

Project Delivery to take the lead on a growing portfolio of technology and consulting projects, while building and developing a high-performing Project Management function. This is a role for someone who enjoys being at the heart of delivery - bringing people together, solving problems, building strong client relationships … more. The opportunity Reporting directly to the CEO, you'll have ownership of project delivery across the portfolio, leading and developing the Project Management team and ensuring projects consistently deliver the outcomes expected by both clients and the business. You'll be the person who brings together people, process ...

Lake, Unity Catalog, access controls, and production support) Experience implementing MLOps practices across the model lifecycle (CI/CD, versioning, monitoring, reproducibility) Strong stakeholder management; able to translate business outcomes into platform priorities and service commitments. Experience working with security, risk, and governance teams to evidence controls … data and AI services Experience managing suppliers and delivery partners, including service performance and support processes. Heavy on Databricks Key Responsibilities: Own and manage the day-to-day operation of the Databricks Lakehouse Platform and MLOps services, ensuring high availability, performance, security, and user satisfaction. Lead platform service ...

ServiceNow environment, supporting ITSM and CMDB. You will define and own the multi-year ServiceNow roadmap, aligning platform capabilities with the Service Management and organisational goals and digital transformation initiatives. You will seek to improve the operational efficiency of the organisation through the use of ServiceNow by identifying … chair governance boards to ensure cross-functional transparency and lead engagement with senior directors to translate complex needs into deliverable requirements. Commercial & Vendor Management: Oversee licensing strategy, manage vendor relationships, and lead procurement activities, including the creation of Statements of Work (SOWs). Platform Development: Keep abreast of ServiceNow ...

Humankind Global Recruitment is looking for a Head of Service Delivery in London on a hybrid basis. This fixed-term maternity cover will oversee IT service delivery across regions, ensure SLA adherence and strong client satisfaction while guiding a cross-functional team. You will establish service management ...

handover activities. What We're Looking For Previous experience in a Project Coordinator, PMO, or Project Manager role. Experience supporting technology, infrastructure, outsourcing, supplier management, or transition projects. Strong organisational skills with the ability to manage multiple workstreams simultaneously. Experience maintaining project plans, governance packs, RAID logs, and status … reporting. Excellent stakeholder management and communication skills. Ability to work effectively across business, technology, and third-party partner teams. Strong attention to detail and proactive problem-solving approach. Desirable Experience Experience supporting supplier exits, contract transitions, or vendor offboarding activities. Retail industry experience. Knowledge of IT service management ...

Field Service IT Technician FULL UK DRIVING LICENSE AND CAR ESSENTIAL Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down … Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications ...

main point of contact for our Surestep ambassadors, yourself and your team will be expected to deliver a high level of customer service when supporting them with queries and issues and going above and beyond to provide support where and when necessary. You’ll need some previous experience selling … Surestep offerings. Maintain a high degree of customer services for all Partners and your team keeping on top of queries and adhere to all service management principles Take ownership of Partner challenges and be proactive when dealing with Partners Signpost effectively and efficiently within the cloud team ...

looking for an experienced Sales Executive to join a global organisation specialising in IT Service Management solutions. This position is paying £40,000-£50,000 plus commission , with hybrid working based in Reading. Duties: Develop new business and build a strong sales pipeline Manage and grow existing client … Education and training opportunities Hybrid working Experience required: Minimum 3 years' B2B sales experience Previous ITSM solution sales experience Strong new business and account management experience Knowledge of ITIL or SIAM Confident communicating and negotiating with senior stakeholders Self-motivated and results-driven ...

annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management click apply for full job details ...

MLOps AI Lead & Databricks Platform Specialist to own the Databricks Lakehouse Platform and drive robust MLOps capabilities across the enterprise. The role involves platform service management, security governance, and collaborating with Data Engineering and Data Science teams to operationalize ML models through CI/CD, testing, deployment ...

office collaboration with the comfort and convenience of remote work\" Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...