8 of 8 Service Management Jobs in the East Midlands

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about delivering excellent … IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established in the … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll be involved More ❯

the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times … Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save … up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role Booker Group More ❯

We are looking for a highly organised and customer focused Service Delivery Manager to ensure the seamless delivery of services to our clients. In this key role, you will be responsible for maintaining strong customer relationships, managing service performance, and ensuring contractual commitments are consistently met. Working closely with internal teams and stakeholders, you will oversee day-to … day service operations, proactively address issues, and drive continuous improvement initiatives. Your ability to combine operational excellence with a strong customer focus will be essential in delivering a first-class service experience and supporting the long-term success of our clients. Roles and Responsibilities Act as the primary point of contact for assigned clients, ensuring service levels … day delivery of services, managing incidents, requests, and changes in line with agreed SLAs. Build and maintain strong relationships with clients, understanding their business needs and priorities. Conduct regular service reviews, producing performance reports and identifying areas for improvement. Collaborate with internal teams to resolve escalations quickly and effectively. Ensure compliance with contractual obligations and industry standards. Lead continuous More ❯

to be recruiting for an additional 1st Line Support Administrators based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user support, license tracking, mobile device … 1ST LINE SUPPORT ADMINISTRATORS DO: Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority Utilise and maintain the helpdesk … correct escalation process Assign users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ADMINISTRATORS: Minimum 1yrs experience within a busy IT Service Desk environment Full clean driving licence essential as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken & written communication skills Strong More ❯

Lead Deployment : Coordinate pilot testing and phased rollout of Windows 11, ensuring minimal disruption and maximum scalability. Project Engagement : Actively participate in migration-related meetings, working alongside project managers, service providers, and technical leads. Checklist Development : Build and maintain a detailed migration checklist covering backups, deployment sequences, rollback protocols and compliance. Compatibility Testing : Validate software and application compatibility through … call centre agents to ensure usability and workflow alignment post-migration. What You Bring Proven experience delivering IT migration projects, ideally involving Windows operating systems. Strong knowledge of endpoint management tools such as Microsoft Intune, SCCM and Active Directory. Clear and confident communication with both technical and non-technical stakeholders. A collaborative, proactive mindset and a commitment to service excellence. Familiarity with ITIL or other service management frameworks. Ready to Make a Difference? If you're excited about the prospect of enhancing IT services and meet the qualifications outlined above, we want to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process More ❯

skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade - wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational … North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Due to continued growth in our level of sales activity, a vacancy exists within our Solution Consultancy Department for a Solutions Consultant within our Rental Sector. The successful … in order to ensure that our systems best represents a live trading environment. Skills, Knowledge and Experience: Essential Strong understanding of rental industry workflows and challenges. Experience with rental management software or ERP systems (e.g., inspHire, Point of Rental, Rentman, or similar). ability to understand and assimilate business process and requirements and convert these to presentations & demonstration to More ❯