17 of 17 Service Management Jobs in the East Midlands

summary This is a unique and high-impact leadership opportunity to shape how digital services are delivered across Nottinghamshire Health Informatics Service and our wider health and care partners. As Head of Continual Service Improvement, you will lead the development and delivery of a strategic improvement agenda that … drives high-quality, efficient and user-focused services. Working at the heart of a large, multi-ICS shared service, you will partner with clinical, operational and digital leaders to redesign services, embed a culture of continuous improvement, and ensure measurable outcomes that enhance user experience and support better patient ...

join a business delivering complex operational and customer-facing services across a variety of sectors. The successful candidate will work on challenging projects spanning service management, customer operations, field services, asset management, workflow automation, and platform integrations. Required Skills & Experience Extensive hands-on ServiceNow development and configuration … experience Experience delivering solutions across multiple ServiceNow modules, including: IT Service Management (ITSM) Customer Service Management (CSM) Field Service Management (FSM) Enterprise Asset Management (EAM) Strategic Portfolio Management (SPM) Strong JavaScript development skills within the ServiceNow platform Proven experience with: Glide ...

Governance Manager, you will support the development of a high-performing portfolio of technology suppliers and strategic partners by strengthening governance for supplier management, performance oversight and relationship development. In addition, the role contributes to IT category management and the identification of efficiencies. Key focus areas include: -Ensuring … supplier and IT category metrics, to inform strategic direction and support continuous improvementThis is a key cross-functional role that promotes standardisation, governance, service improvement and operational stability, helping the organisation improve efficiency, manage risk, and achieve its strategic objectives. Key Responsibilities: Business Partnership & Stakeholder Engagement Build trusted relationships ...

across a cluster, not just a single environment Cloud-first technology stack – heavily invested in Google Workspace and Microsoft 365 Real ownership – shape infrastructure, service delivery, and future roadmap for your schools within a bigger group. Leadership opportunity – mentor and develop on-site technical teams in each site. Continuous … delivery of IT services across multiple sites , ensuring systems are robust, secure, and aligned with organisational needs. Key areas of impact: Service Delivery & Operations Oversee day-to-day IT operations, support services, and infrastructure performance Act as an escalation point for complex technical issues Ensure consistent, high-quality ...

primary escalation point. Deliver hands-on technical support, managing complex customer issues and high-priority incidents. Develop and enhance support processes, service standards, and ITIL-aligned best practices. Build and grow a scalable multi-tier support team, fostering a culture of knowledge sharing and customer focus. … develop a support function. Strong troubleshooting skills across IP networking environments and hardware-based technologies. A customer-focused mindset with excellent communication and stakeholder management skills. Experience with ITIL principles and service management best practices. A proactive approach, with a passion for continuous improvement and delivering exceptional ...

Opportunity Working within a specialist infrastructure function, you will be responsible for maintaining and enhancing hybrid server and cloud platforms, ensuring high levels of service availability, security and performance. You will provide third-line technical expertise across Microsoft Azure, Microsoft 365, server and storage technologies, while supporting infrastructure design … cloud adoption initiatives and technology improvement programmes. The role requires close collaboration with security, networking and information management teams to ensure infrastructure services meet both operational and security requirements. This role is predominantly remote, with travel to Lincolnshire expected a couple of times per month for team collaboration, project ...

Service Desk Analyst Wellingborough, Hybrid Working with occasional site visits £36,178 We own and manage around 5000 homes with a £23 million turnover, and our mission is to “partner with customers and communities to shape places people are proud to call home.” We pride ourselves on being … ever-changing sector. With housing being high on the public’s agenda, Greatwell Homes continues to grow. We’re looking for an experienced IT Service Desk Analyst to join our team. Does that sound like you? If so, keep reading about this exciting opportunity. We are not a traditional ...

summary An exciting opportunity has arisen for a Digital Business Partner Team Leader to join Nottinghamshire Health Informatics Service (NHIS). This is a senior leadership position responsible for leading the Business Partner function in delivering high-quality, customer-focused digital services. This role has been created to support … priorities across both acute and community settings. As a senior leader, you will act as a vital link between NHIS and its customers, driving service development, demand management, and continuous improvement. If you're ready to take on a senior leadership role and help drive the future ...

customers in Derby. Supporting a large and dynamic user base, you will play a key role in delivering high-quality IT services across incidents, service requests, and Tech Bar support, while contributing to overall service excellence and customer satisfaction.This is a hands-on role requiring strong technical capability … considered. The role also requires working 5 days per week onsite, so please bear this in mind when applying. What youll do Service Delivery Provide onsite support for incident resolution and service requests in line with agreed SLAs. Deliver Tech Bar support, offering face-to-face assistance, guidance ...

EPR. Drive solution designs, technical specifications and integration standards to ensure safe, effective interoperability between clinical and administrative systems. Oversee change control, configuration management, system upgrades and interface testing to ensure uninterrupted service. Represent the Group in internal and external programmes, clearly communicating digital vision and EPR integration strategy. … flows. Experience managing digital or technical teams including staffing, performance, resource planning and development. Knowledge of development methodologies (e.g., Agile/Scrum) and project management approaches such as PRINCE2. Knowledge of data architectures, interface technologies and integration standards relevant to modern EPR systems. Ability to analyse complex technical ...

systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health and safety, and data protection policies Provide excellent customer service when assisting colleagues. Active Directory and user account management Cyber security Device deployment and imaging Cloud technologies and remote support IT service management and ticketing systems Audio-visual and classroom technology support Training Information Communications Technician Level 3 Training will take place at University Academy Holbeach Training will be 6-hours per week off the job and also on the job training There is potential for a permanent position after ...

development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM ...

Service Tooling Analyst (Maternity Cover) Location: East Leake (Loughborough) OR Elland (West Yorkshire) Hours: 36.25 hours per week At Saint Gobain UK & Ireland we are looking for a Service Tooling Analyst to join our Digital & IT team on a 14-month maternity cover contract. This is an exciting … tools. Working closely with both IT teams and business stakeholders, you'll be the go-to expert for low-code development, workflow automation, and service tooling improvements. Saint-Gobain UK & Ireland,is a global leader in light and sustainable construction. Together, we're focused on creating innovative solutions that ...

Testing (UAT), including developing test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What you’ll bring We’re looking for a technically capable, customer-focused ...

Testing (UAT), including developing test plans Support system users and the wider Technology Services team on core applications Log, manage and resolve incidents and service requests using IT service management/call logging tools What youll bring Were looking for a technically capable, customer-focused Applications Specialist ...

Dynamics 365 (D365) . The Role You'll play a critical role at the centre of technology operations, leading the end-to-end incident management process across business-critical systems. Key responsibilities include: Leading incident management across low, medium, and high-priority events Coordinating internal teams and third … across Dynamics 365 (D365) platforms Prioritising incidents based on business and patient impact Driving root cause analysis and implementing preventative measures Continuously improving incident management processes and documentation Monitoring incident trends and identifying recurring issues Providing clear communication to stakeholders, including senior leadership Ensuring best practice is followed across ...

growth plans. Responsibilities include: Manage the day-to-day operation of the IT helpdesk, ensuring tickets are triaged, prioritised, assigned, and resolved within agreed service levels. Lead, support, and develop helpdesk staff, including workload management, coaching, performance monitoring, and escalation support. Personally handle helpdesk tickets where required, including … technical issues, ensuring timely resolution and clear communication with users and stakeholders. Implement and maintain helpdesk best practices, processes, policies, documentation standards, and service management procedures. Oversee support across Microsoft 365, Exchange Online, Azure AD/Entra ID, Azure infrastructure, Azure VPN, Intune, and endpoint management. Manage user ...