21 of 21 Service Management Jobs in the East Midlands

Senior Service Delivery Manager - £650 per day - Inside IR35 - Hybrid working from Manchester or Derby - 6 Months initial contract. Our client, a globally establish engineering organisation, is looking for an experienced Senior Service Delivery Manager to lead the strategic and operational delivery of IT services across their organisation. … This is a senior leadership role with accountability for service performance, resilience, governance, and continuous improvement. You'll ensure IT services consistently meet business needs, enable digital transformation, and deliver an excellent user experience. Working closely with senior stakeholders and external partners, you'll shape service strategy, drive ...

Service Management Account Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Working pattern … would love to hear from you. The role and what youll be getting up to on a day-to-day basis: As the Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving ...

Service Delivery Manager Salary: £50,000 - £60,000 pa DOE Location: Nottinghamshire/London (hybrid/client site/remote) Benefits: 26 days Annual Leave (+ bank holidays), Enhanced Maternity & Paternity, Access to HealthShield & Holiday Purchase Scheme & Electric Vehicle Scheme Our Client: Multi-Vendor IT Reseller & Managed Services Provider …/VAR The Opportunity: We are searching for a proactive & experienced Service Delivery Manager to take ownership of the operational and commercial success of IT services delivered to a portfolio of enterprise customer contracts. You will play a key role in shaping the services strategy, be the driving force ...

Head of Service Delivery & Operations - PMO, Service Desk, SaaS 85,000 - 95,000 + Bonus + Benefits Nottingham - Hybrid Applause IT are collaborating with a UK tech company operating in secure government and critical national infrastructure environments, who are going through a transformation in how they deliver … prem, they're implementing modern SaaS solutions delivered into secure public and private cloud environments. That creates the opportunity for a Head of Service Delivery who can take them forward. This is a role with real ownership. Work in a business that can make decisions quickly but are large ...

Service Architect Location: Lincoln/Hybrid Salary: £52,00-£60,000 A progressive organisation undergoing major digital transformation needs a talented Service Architect to design and integrate services across their modern workplace and digital infrastructure. If you excel at translating complex needs into joined-up solutions where strategy … meets delivery, this is for you. About the Role This pivotal position blends service design, integration, and continuous improvement. You'll ensure IT services are designed and maintained to meet evolving organisational needs, working across cloud, hybrid and on-prem platforms, guiding outsourced providers, and embedding cyber resilience ...

Life on the team As a Senior Service Manager, you will be accountable for all Services delivered to our Contractual and Professional Services customers. You will provide leadership and management of the virtual customer team, ensuring Services, Sales and Delivery are aligned and focussed on the right customer … presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan; As the Service lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly … breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. ...

What you will be doing: Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary. Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries. Plan and coordinate installations, repairs … technical interventions for our customers and internal field engineers. Oversee platform commissioning, tenancy management, and system access control. Ensure compliance with encryption and data security standards during system updates. Maintain technical documentation and manage updates to ensure accuracy and compliance. Act as the link between the customer and Microlise ...

Service Desk Technician Initial 2-month contract (likely to extend) £25–£28 per hour (Umbrella) On-site – Leicester REED Technology are working with a client who require an experienced Service Desk/First-Line Support professional is to support a large public-sector organisation’s ICT Operations team. … Responsibilities: Logging and managing incidents and requests via the Service Desk Providing first-line technical support (hardware, software, Microsoft environments) Installing and configuring PCs, laptops, printers and peripherals Resolving issues in line with ITSM processes and SLAs Escalating complex incidents and working with wider ICT teams Supporting basic reporting ...

Description We are recruiting for a Junior IT Operations Analyst to join Experian's Global Operations Centre (EGOC) in Nottingham working within the Practice Management team and supporting our Monitoring and Event Management capability. This entry-level role is ideal for someone to learn how modern IT Operations … observability and event management work, and will transition new services into our operational environment. As a Junior IT Operations Analyst, you will work with the Practice Manager and Practice Analyst. Your responsibilities will include ensuring that our services have the right configuration, alerting, monitoring, and documentation in place. This ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, youll help ensure IT assets are well managed, visible, and delivering value throughout their lifecycle. The team values collaboration … tooling integrations and CMDB-related processes What youll need Ability to obtain or hold UK Government Security Clearance 2+ years experience in IT Asset Management or a related role Experience with ITSM/asset management tools (e.g. ServiceNow, ManageEngine, Remedy) Good understanding of IT asset lifecycle management ...

services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. Responsibilities … provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop ...

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Nottingham (Hybrid) Must be eligible … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: As an IT Service Desk Engineer, youll be the friendly, knowledgeable voice our customers rely on when somethings not working. Youll learn a huge amount on the job while supporting ...

play a key role in delivering and supporting a newly introduced Professional Services delivery module , alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped … adopted across the business. Key Responsibilities Own the administration and operation of the ServiceNow platform, ensuring stability, performance, security, and resilience, including the management of users, roles, groups, and permissions. Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module , working closely with internal ...

Subject Matter Expert for all things ServiceNow. Your role will involve providing expert support and continuous improvement for the existing IT Service Management (ITSM) module and customisations whilst also being responsible for the successful implementation of new modules.This is a newly created role ServiceNow Specialist role and will … week with flexible working 25 days holiday + 5 days buy/sell + bank holidays. Professional development opportunities 5% employer pension, rising with service + many more. Desired skills and experience: ServiceNow Certified System Administrator (CSA) Proven experience as a ServiceNow Administrator and Developer. Strong understanding ...

house point of contact for IT co-ordination, supporting staff and working alongside external IT providers. You will gain hands on experience in IT service management, equipment and user support while developing technical skills essential for a career in IT operations and infrastructure management. You will be enrolled … maintenance matters of significance Instruct customers in the operation and maintenance of systems/equipment. Ensure issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting Act as a liaison with customers on administrative and technical matters for assigned projects What ...

skills Confidence learning and using business systems Desirable Experience in an admin, office support or marketing support role Familiarity with Canva, CRM systems or service management tools Exposure to invoicing, reconciliation or commercial checks Experience with Xero or similar accounting software (Training will be provided on our systems. ...

part of a growing IT Operations team where accurate asset data underpins effective decision-making, compliance, and cost control. Working closely with technical teams, service management, and key stakeholders, youll help ensure IT assets are well managed, visible, and delivering valu click apply for full job details ...

office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/… simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively You will join a global IT team, supporting end users from all regions. As well as assisting our global end users you will ...

Expertise (relating to specialist knowledge and expertise required to undertake the role) Essential: Hands on experience supporting and configuring Dynamics 365 (Sales and Customer Service modules). Solid understanding of the Microsoft Dataverse Good understanding and experience using Power Platform tools (Power Automate, Power BI, Power Pages). Good … understanding of IT support processes and service management. Strong troubleshooting skills and logical, structured approach to problem-solving. Clear written and verbal communication skills. Beneficial: Experience supporting integrations between Dynamics 365 and other business platforms. Experienced in managing deployment pipelines Familiarity with data governance, access control, and compliance frameworks. ...