26 to 49 of 49 Service Manager Jobs in London

# Service Delivery Manager at N Consulting LtdJob Title: Service Delivery ManagerLocation: London, UKWork Mode: Hybrid 3 days weekly from officeDuration: 6 months**Service Delivery Manager:**More than 10 years in IT infrastructure of which 2 plus years directly working with customer … years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore/offshore model ...

Service Delivery Manager Remote - occasional travel to Croydon and other client sites Up to £670 per day inside ir35 Initial 3-month contract (extension likely) Active SC clearance We're looking for an experienced Delivery Manager to join a major government technology transformation programme, helping … appropriate Working closely with engineering teams to remove blockers and enable successful delivery What we're looking for Proven experience as a Delivery Manager leading technical cloud infrastructure projects Experience managing multidisciplinary technical teams including DevOps, Infrastructure, Networks, Database Administration and Architecture Strong understanding of Agile delivery methodologies ...

Service Reporting & Governance Manager in the Financial Services industry, you'll focus on designing and implementing service reporting and governance processes to keep technology operations running smoothly. Your role will involve ensuring compliance with standards, managing reporting frameworks, and supporting decision making with accurate data. … design and prior experience is essential. Client Details A company in the Financial Services industry located in London. Description Design, implement and continuously improve service governance frameworks. Define governance structures, reporting standards and escalation processes. Establish and maintain KPI, KRI and performance measurement frameworks. Define metric ownership, thresholds, targets ...

Technical Service Delivery Manager Location: London or Birmingham Hybrid working availabl e We are working with a leading global organisation to recruit a Technical Service Delivery Manager to join their technology function. This is an ideal opportunity for someone with a strong technical infrastructure … background who is looking to move into a more service-delivery- and stakeholder-focused role while remaining technically credible. You will work closely with internal stakeholders, strategic technology partners and MSPs, ensuring infrastructure services are delivered effectively, securely and to agreed standards. You'll ideally have: Proven experience working ...

solutions, supporting a broad client base across sectors. As the business continues to expand its managed services offering, they're looking for an experienced Service Desk Manager to take ownership of the day-to-day running of the service desk function and drive continuous improvement … service delivery. This is a hands-on leadership role for someone who enjoys building high-performing teams, owning SLAs and KPIs, and being the escalation point when things get tricky. This role is about service desk leadership, technical credibility and client-facing accountability, regardless of which technology stack ...

Appvia is seeking a Senior Service Delivery Manager to own day-to-day service delivery on a secure public sector engagement. You will ensure tickets, incidents, and SLAs are managed effectively, coordinating with technical teams, suppliers, and customer stakeholders to maintain high service quality. Hybrid ...

Copilot said: IT & Digital Services Manager Location: Hybrid Salary: 55,000 - 65,000 About the Company Our client is a leading provider of warehouse automation, control systems and robotics solutions, delivering innovative technologies that improve operational efficiency, productivity and performance across logistics and distribution environments. As the business … plays an increasingly critical role in supporting operations, driving automation and enabling future expansion. The Opportunity We are seeking an experienced IT & Digital Services Manager to take ownership of the organisation's technology estate and digital services function. This is a newly created position offering the opportunity ...

Description Job Title- Service Introduction Manager Location – London, UK (Hybrid) Employment Type – Contract Inside IR35 Job Description- Key Responsibilities Ensure that the IT Operational departments receive all the knowledge and tools required to ensure a smooth transition from the development program into the live service . … Ensure creation and submission of required documentation . Ensuring that operational service requirements are articulated and delivered . Act as escalation point for operational services during all project phases . Ensure the Gate process are adhered to and provide support/advice to stakeholders by Suppliers Ensure Suppliers provide ...

lead its migration into operational use across the enterprise. The role owns the long‐term roadmap for CMDB/AMDB/xMDB, including service modeling, data quality, integrations, adoption, and the transition from fragmented configuration sources to a coherent, trusted platform. The ideal candidate has deep practical experience building … Assets and understands the complexities of operating at Expedia's scale: multiple domains, diverse data sources, distributed ownership, inconsistent legacy data, and complex service dependencies. They will lead the creation of CI and service models, migration and onboarding patterns, relationship structures, governance processes, and quality measures that enable ...

seeking an experienced Service Delivery Manager to join our London team in a hybrid capacity. You will own the customer relationship, manage incidents, changes, and escalations, and drive high levels of satisfaction across global financial services clients. This role requires a strong background in ITIL service delivery, end user support, and service reporting, with a focus on expanding revenue opportunities and renewal strategies. #J-18808-Ljbffr ...

recruitment process, please don't hesitate to contact our Recruitment Department at . We're here to help! ROLE OVERVIEW AND PURPOSE As a Service Delivery Manager for the Heathrow PRS (Passengers Requiring Support) operation, you are the central manager of a diverse workforce delivering … Main Duties & Responsibilities Operational Management: Take confident control of the daily operation, actively managing resources, staffing levels and workflows to drive efficiency and meet Service Level Agreements (SLAs). Manage Operational Flow: Oversee the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure ...

business, drive customer renewals, growing accounts organically and looking for opportunities to increase SAS usage across customer functions and processes. Be accountable for customer Service Level Agreements, including critical situation management which may occur outside of normal business hours and conduct regular managed application service health checkpoints with … Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective action are taken ...

partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

clients. Fund Services is building next-generation AI capabilities that fundamentally change how our operations teams work and how our clients experience our service - across the full lifecycle from client onboarding and fund setup through ETF servicing, fund accounting, middle office, transfer agency, corporate actions, trustee and fiduciary services … what you build will be visible - in processing efficiency, in onboarding speed, in operational capacity, and in how clients experience Citi across every service line You will work with a team that is building something genuinely differentiated - not catching up to the market, but setting the standard ...

outcomes. The Opportunity This is a leadership role for someone who enjoys developing people but doesn't want to move away from customer engagement, service delivery and commercial responsibility. You'll lead a team responsible for customer success, professional services and project delivery, taking ownership of client retention, service … convert Professional Services opportunities. Build and maintain strong relationships with key customers. Lead complex software implementation and migration projects. Drive customer retention, engagement and service excellence. Manage escalations and oversee client care performance. Partner closely with Sales, Product, Engineering and Technical teams to deliver successful outcomes. Support complex sales ...

with a Charity who are seeking an Interim Head of Technology Services who will manage the support function within the organisation and help with service improvement projects. You will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well … procurement and supplier management Good understanding of technologies relevant, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate ...

with a Charity who are seeking an Interim Head of Technology Services who will manage the support function within the organisation and help with service improvement projects. You will ensure the core central technology operations run smoothly. This role manages an IT Outsourcer and other suppliers as well … procurement and supplier management Good understanding of technologies relevant, particularly Microsoft 365, Microsoft Intune, Entra and Defender, telephony and networking. Excellent understanding of IT service management processes Excellent knowledge of cyber security Experience of successfully managing and controlling an information technology budget It is likely that the successful candidate ...

strategies that unlock the full value of the Salesforce platform across people, process, and technology. Role Overview As a Senior Services Sales Solutions Manager , you will drive pre‐sales solutioning and engagement shaping for enterprise customers, including multi‐cloud transformational programs. Partnering closely with Sales and Account Partners … travel as needed based on client and project requirements. Preferred Qualifications Certifications : Active Salesforce certifications, such as Salesforce Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, or Agentforce Specialist. Program Leadership : Background managing multi‐million dollar digital transformation programs or complex multi‐cloud implementations. Methodology : Deep familiarity with enterprise ...

want to play a key role in strengthening operational effectiveness within a respected international organisation? We are recruiting an experienced Operations & Business Services Manager to provide strategic oversight across operational services, contracts, partnerships, governance and business support functions. This is a varied and influential role that sits … partner and supplier contracting processes. Manage partnership due diligence requirements and ensure compliance with organisational policies. Develop and maintain effective supplier relationships and oversee service performance. Support procurement activity, contract renewals and supplier reviews. Governance, Compliance and Risk Management Support the development, implementation and review of organisational policies ...

United States Digital Space LLC in the UK Public Services team is seeking a Senior Manager to lead critical work for discerning AI-literate public sector clients. This fast-paced role requires programme delivery mastery and the ability to think creatively about AI in government. You will manage ...

Vendor Services team manages strategic vendor relationships that support critical Engineering business operations. They ensure vendors consistently meet contractual obligations, service level agreements (SLAs), and key performance indicators (KPIs). The team leverages data analytics to monitor vendor performance, identify trends, and assess operational risks. These insights support informed … decision-making and drive continuous improvement across TI We’ll trust you to: Lead regular performance reviews, governance forums, and escalations to resolve service issues while maintaining effective stakeholder and supplier relationships. Develop and improve vendor management processes, scorecards, and reporting frameworks to improve transparency, accountability, and operational resilience. ...

engagements that drive measurable customer outcomes. You will partner closely with customers to understand their goals, challenges, and operating environments, then design and position service solutions that maximize the value of the Harness platform. From discovery and solution development to proposal creation and engagement planning, you will serve … critical enabler of customer success. Lead scoping sessions, discovery workshops, and solution discussions to identify and recommend the appropriate mix of packaged and custom service offerings that accelerate onboarding, adoption, and business value realization. Develop and present professional services proposals, solution recommendations, pricing, and Statements of Work (SOWs) that ...

DevOps & Automation Platform Services Manager Job reference: UK003318 Location: London Business area: IS & Change Intact Insurance is the new name for RSA in the UK, Ireland, and across Europe. It’s a new name and a new way to do business. Backed by global expertise and a commitment … service that feels different, we’re focused on making insurance simpler, faster, and more responsive. Shape the future: We’re leading a transformation in insurance helping people, businesses and society prosper in good times and be resilient in bad times. When you join us, you’re not just taking ...

Capital is seeking a Professional Services Engagement Manager in London to drive customer success by accelerating software delivery transformation. This role bridges Sales and Services to maximize the Harness platform's value for clients. Ideal candidates will have a strong technical background, proven experience in consultative selling ...