11 of 11 Service Manager Jobs in the Midlands

Job title: Service Support Manager Location: Nottingham (Hybrid work available) Salary: £35,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. Are you organised, detail-oriented, and passionate about … delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager and help them ensure their clients receive outstanding support every step of the way. This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs. Established … ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. About the Role As a Service Support Manager, you'll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You'll More ❯

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time … visibility, insights, and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a … Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams More ❯

Digital Payment Services - Senior IT Service Manager Paying £55,557, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our digital payments team, as we transform DWP using the power of technology. You will … play a pivotal role in implementing and evolving our service management strategy across platforms and products which power payments to millions of people. Our DWP Digital teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their … Extensive knowledge and proven track record of understanding and managing enterprise level Digital Products and Critical Services in a live environment. Strong working knowledge, capability and practical experience of service lifecycle for technologies and solutions in a large-scale IT environment. Demonstrable experience of Service Management Framework, eg - ITIL Working knowledge and a clear understanding of service More ❯

Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our client's growing Security Operations Centre business. This is a great opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What to expect: Using your background … in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users … relevant teams or third parties and document the appropriate report to be provided to the customer Provide support and guidance to Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and maintaining … strong alignment with customer sales teams to support ongoing service excellence. What youll bring? You demonstrate strong business expertise and customer intimacy, with a clear understanding of market challenges and the ability to confidently discuss M Group/Supplier solutions. You're skilled in risk management and cross-functional collaboration. You lead meetings, engage stakeholders, analyze performance trends, and More ❯

Job Title: SOC Technical Security Service Delivery Manager Location: Hybrid (Birmingham-based) Employment Type: Full-time Clearance: Must hold or be eligible for UK SC Clearance Salary: £75,000 - £85,000+ Benefits About the Role Our client — a leading global technology consultancy and one of the world’s largest cybersecurity services providers — is seeking a SOC Technical … Security Service Delivery Manager to support their growing Security Operations Centre (SOC) business. This is a strategic and hands-on role where you'll be the key bridge between clients and operational teams, ensuring smooth delivery of security services, incident response coordination, and ongoing vulnerability management. If you’ve got a deep background in cybersecurity operations, excel … guide both clients and internal teams, this could be your next big step. What You’ll Be Doing Acting as the primary point of contact for clients on SOC service matters, including escalations and incident updates Leading major incident coordination , including investigation, containment, and remediation activities Managing client-facing service reviews (weekly/monthly), presenting clear reports and More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Kings Norton Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

Support Services Manager Permanent - Full time £50,780k pa - £55,060k pa The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping,our aim is to help people enjoy the simple pleasures that camping can bring. It's an exciting time to join the organisation and be a part of … our continued growth. We are recruiting for a Support Services Manager within our Technology department. The Support Services Manager is responsible for managing and overseeing the day-to-day operations of the support services teams, ensuring the delivery of high-quality support to customers, internal staff, and clients. This role involves monitoring performance against service … other departments, implementing best practices,and driving improvements in support processes and customer satisfaction. Daily duties and responsibilities will include: Manage, mentor, and lead the support services supervisors, including service desk staff and technical support. Ensure that support services are delivered in line with service level agreements, ensuring timely response and resolution of incidents, requests, and issues. Oversee More ❯

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist … provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day … support members. Background Well-trodden paths into this role include: Customer Services/Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property More ❯

Training), and with the right mindset - we'll train you on our product and help you succeed in a dynamic, customer-focused role. Role at a glance: Professional Services Manager Grantham, Lincolnshire Office - Hybrid Working + Travel to Client Sites as Required 3 days onsite during role onboarding. £50,000 - £65,000 Depending on Experience Plus Complete Benefits … in software functionality and implementation- ERP experience highly desirable. • Skilled in software demonstrations, training delivery, and customer-facing roles, with a focus on support and issue resolution. • Experienced manager with a strong background in leading, mentoring, and developing high-performing teams. • Solid understanding of business processes and how to apply software solutions to enhance operational efficiency. • Excellent communicator More ❯

The Opportunity: Technical Support Services Manager Contract: Permanent Salary: Dependant on experience, company car and 20% bonus Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that … a timely manner Holding a regular Technical Meetings with HYG on all technical issues and feed back to the business with the findings Through your team, ensure that all service Bulletins have been distributed to the relevant people Demonstrate effective leadership of the Technical Support Services Team. Ensuring effective communication with all team members, including, Comm Cells, one to More ❯