1 to 25 of 45 Service Manager Jobs in the Midlands

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. The successful Service Delivery Manager will support ongoing process alignment, manage an IT team … as well as 3rd party vendors, and be responsible for service performance. Key responsibilities: Lead and manage a small IT service team. Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs. Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests are … managed in line with SLAs. Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives. Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure More ❯

Service Delivery Manager – 6 Month Contract – Hybrid – Midlands VIQU have partnered with an organisation based in the Midlands, who are seeing a Service Delivery Manager to ensure service continuity during a period of transition and change. The successful Service Delivery Manager will support ongoing process alignment, manage an IT team … as well as 3rd party vendors, and be responsible for service performance. Key responsibilities: Lead and manage a small IT service team. Act as the accountable lead for BAU IT service delivery, ensuring services remain stable, effective, and meet business needs. Participate in and lead service reviews, monitoring performance and ensuring incidents, problems, and requests are … managed in line with SLAs. Build strong relationships with key stakeholders, ensuring clear communication of service performance, risks, and improvement initiatives. Collaborate closely with third-party vendors to ensure contractual obligations and service quality standards are met and maintained. Provide regular reporting and updates on team performance, service stability, and project transition activities to senior management. Ensure More ❯

Service Desk Manager, IT Support COR7354 This is a great opportunity for an experienced IT Service Desk Manager, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the Service Desk Manager will … combine hands-on technical skill with leadership ability, to manage a service desk team responsible for providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Service Desk … to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? Experience of managing an IT service desk function and the processes associated with it Experience of creating and managing against SLAs and KPIs Strong hands-on technical knowledge and skills with regards to supporting IT More ❯

Senior IT Service Manager Paying £57,946, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our Digital Channels and wider IT team to support delivery through commercial contracts by working with cross functional … and experience will you need? Experience of promoting cross-team collaboration with key stakeholders to ensure new and changed Products/Services are sufficiently and safely supported into Live service whilst meeting the expectations of customers. Use of effective Change Management tools and processes ensuring the team actively engages in Change to ensure minimum disruption to IT services. Proven … track record of leading in the definition and design of the support model which includes policies, processes, people and technology in alignment with agreed strategy and Service Management process and policies to meet the needs of the Business. Demonstrable experience for the leading and implementation of customised activities or interventions required to support delivery of Business outcomes for their More ❯

DWP. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments … The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets … incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability to More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation … manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as … an escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations More ❯

Service Desk Manager Purpose of the Role Lead all field-based activities, with the authority to challenge or change any related tasks. Manage customer accounts and scheduling activities, ensuring optimised routes that maximise engineer efficiency and meet/exceed service level agreements. Oversee the Service Desk and Field Service teams to ensure operational success. … customer satisfaction while maintaining a strong focus on health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers … to minimise travel time, maximise productivity, and meet customer expectations. Apply engineering best practices to ensure efficient and effective service delivery using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Position: Technical Service Manager Job ID: 2394/12 Location: Surrey Rate/Salary: Competitive Salary Benefits: Great Benefits Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors - visit for a list of our vacancies. We have a number of permanent and contract vacancies for multiple … businesses across the UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical … responsibilities of the (insert job title): Manage and coordinate all CSCS4 support cases for UK Government contracts Liaise with MOD teams, engineers, and stakeholders to resolve technical issues Oversee service visits, logistics, and equipment management Provide updates to senior management and deliver process improvements Train and support engineering staff and assist with new service launches Organise and manage More ❯

Cybersecurity Issue/Risk Service Manager To grow the Cybersecurity team, we are looking for: Global Cybersecurity Risk Service Manager Location: Remote from Poland or UK Responsibilities: Owns the services related to Cybersecurity Risk Management Identify core requirements for Risk Management in cooperation with stakeholders Develop requirements and frameworks for Issue and Risk Management … processes and services Experience in Risk Management aligned with certification requirements (ISO27001, ISO31000, or similar) Knowledge of relevant security/governance frameworks (NIST CSF, ISO27001, CobiT, etc.) Experience in service build-up is a plus Security Governance/Risk Management certification (CISSP, CGEIT, CISM, CRISC, etc.) is a plus Hitachi Energy is a global technology leader advancing a sustainable More ❯

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: £41.00/hour Umbrella | £30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and … will be part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation’s digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as … a key liaison between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face More ❯

Overview Location: Rugby/Coventry (with travel to other sites and offices) Contract Type: Full-time, Permanent Salary: Competitive + Benefits Level: SFIA Level 4 Service Delivery Manager - Development Opportunity Are you looking to take the next step in your IT career? Morgan Sindall Construction is offering a development opportunity for a motivated individual to join our … Business IT team as a Service Delivery Manager . This role is ideal for someone ready to grow into a leadership position while working alongside experienced Service Delivery Managers. You'll gain exposure to a wide range of IT service management responsibilities and play a key role in supporting our security-related initiatives. Responsibilities Supporting … the Service Delivery Manager Lead in managing service levels, supplier performance, and asset lifecycles. Assisting with the delivery of IT services across the business, ensuring alignment with operational goals. Collaborating with existing Service Delivery Managers to contribute to security-related activities , including: Data Protection Impact Assessments (DPIAs) Supplier security evaluations Security education and awareness initiatives More ❯