24 of 24 ServiceNow Jobs in the Midlands

excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone with solid patching experience , you’ll be responsible for patching systems and software within agreed timescales, maintaining ...

ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow or Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional ...

Administrator Expert. Agile, Prince 2 Project Management. Budget management experience. Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work ...

basic networking knowledge Exposure to virtualisation (VMware/Hyper-V) and cloud (Azure/AWS) Familiarity with ITIL and ITSM tools (e.g., ServiceNow, Jira) Security Requirements: Must be eligible for UK Security Clearance + DV Clearance. No sponsorship available. What's on Offer: Work within defence & secure environments Strong technical ...

automation where possible. The Technology You'll Be Working With: O365 Windows 10/11 Microsoft Server: Active Directory, Group Policy Ticketing Systems (e.g., ServiceNow, Autotask, ConnectWise) Remote Support Tools Basic Networking: TCP/IP, DNS, DHCP Azure (administration & user support) Virtualisation exposure (VMware/Hyper-V) Backup Technologies (e.g. ...

reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog Management: Refine prioritized backlogs in partnership with Product Managers and Technical Leads. Risk Mitigation: Proactively manage cross-team dependencies ...

reporting. Transparency: Build trust through consistent performance metrics and radical transparency regarding delivery health. Change Management: Complete delivery-related governance and change activity (e.g., ServiceNow). 4. Planning & Coordination Backlog Management: Refine prioritized backlogs in partnership with Product Managers and Technical Leads. Risk Mitigation: Proactively manage cross-team dependencies ...

understanding of commercial underwriting and/or agency sales and servicing processes. • Demonstrable experience working with workflow/low‐code technologies (e.g. Appian, Pega, ServiceNow or similar). • Proven experience defining requirements for integration with complex system integrations , including Guidewire PAS and Microsoft Dynamics 365 CRM . • Strong requirements engineering ...

Must hold a Full UK Driver Licence Proven experience in contracts, billing, or revenue operations Strong leadership skills with experience managing teams Knowledge of ServiceNow and ESOD is advantageous Analytical mindset with experience in reporting tools such as Power BI High attention to detail and focus on accuracy Excellent communication ...

Must hold a Full UK Driver Licence Proven experience in contracts, billing, or revenue operations Strong leadership skills with experience managing teams Knowledge of ServiceNow and ESOD is advantageous Analytical mindset with experience in reporting tools such as Power BI High attention to detail and focus on accuracy Excellent communication ...

modernising Configuration Management and Hardware Asset Management services Target Operating Model (TOM) design and implementation experience ITSM expertise, ideally with strong knowledge of ServiceNow Experience in Financial Services, Insurance, or other regulated industries (highly desirable) Excellent stakeholder engagement, communication, and influencing skills Apply with your latest CV for immediate consideration ...

detail. Experience in producing & consuming technical documentation e.g user stories, database schemas, system guides. Bonus points for experience with IT service management tools like ServiceNow or working within a fast-paced SME environment. What you'll get Salary: £55,000 - £65,000 for experienced A players. Time off: 33 days ...

Validate reports * Provide technical support Background and experience required for the Technical Officer role include : * Ideally Degree educated * Experience of ticket management tools preferably ServiceNow * Knowledge of Power tools ie Power Query, Power Pivot, Power Automation, Power BI desirable * Problem solving skills * Competent with PC applications including Microsoft excel ...

live environments) * Virtual desktop infrastructure - VDI - design, config, deployment and management experience * Microsoft Entra or Azure AD admin and set-up * Service desk (ServiceNow or similar) ticket management in production environments * Security & governance exposure across Azure estates Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

APIs for integration with external systems. Key Responsibilities: Develop and maintain ASP.NET MVC applications Build REST APIs for integrations Work on system integrations (e.g., ServiceNow) Implement authentication (JWT, token-based) Work on ticketing systems and workflows Debug and optimise applications Prepare technical documentation Training Data Analyst Level 4 Apprenticeship Standard ...

Role: Platform Security Expert (ServiceNow) Salary: Up to £100,000 Location: Fully Remote (UK-based) Type: Permanent Management: No direct reports About the Company We are supporting a high-growth, digitally mature enterprise organisation operating in a complex, regulated environment , with a strong focus on platform stability, security, and continuous … improvement. They are a technology-driven business with a large-scale ServiceNow ecosystem at the heart of their operations , supporting critical business services across multiple functions and geographies. The organisation is currently investing heavily in strengthening the security posture of its ServiceNow platform , ensuring it is secure-by-design, compliant ...

toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost … scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #LI ...

candidate with experience of - • ITIL v4 Configuration Management and CMDB best practices. • Hands-on experience with at least one major CMDB platform such as: • ServiceNow CMDB • Jira/Insight CMDB • Experience working with discovery tools, asset systems, and configuration data sources. • Ability to interpret technical infrastructure (servers, networks, cloud, applications … Reporting & Data Insights Stakeholder Collaboration Preferred Certifications: ITIL Foundation v3/v4 (minimum), ITIL Specialist or higher certifications (advantageous), Platform-specific CMDB certifications (e.g., ServiceNow CISCMDB) are highly desirable. • Security clearance will be mandatory and ability to attain higher clearance levels is essential. ...

Continuously refine Configuration Management policies, processes, and data models Drive Data Quality Through Discovery & Integration Administer and fine-tune automated discovery tooling (such as ServiceNow Discovery, SCCM, or cloud-native solutions) Manage data imports, transformations, and reconciliation from external sources Validate CI relationships to accurately reflect service dependencies and infrastructure … Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB Practical knowledge of discovery tools, asset management systems, and configuration data sources Ability to interpret complex technical environments (servers, networks ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent basis ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent basis … strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major Incident Management, act as ServiceNow Product Owner for Europe, and provide governance and administration support to the CMDB function. An understanding of transport, logistics, or warehouse operations would be advantageous. ...

functionality. Represent the team at meetings and collaborate with business & operational teams. Manage Mainframe Automation tools, ensuring compliance with security and policies (e.g., CyberArk, ServiceNow). Handle problem escalations, including vendor support, and follow ITIL processes (Change, Incident, Root Cause Analysis). Potential 24x7x365 on-call support. Required Skills: Knowledge … Mainframe systems (OPS MVS, CA-View, CA-Deliver, REXX). Experience with Mainframe Operations: JCL, ISPF, JES2, z/OS. Familiarity with ServiceNow, ITIL processes, and Agile concepts. Ability to handle Splunk dashboards, alerts, and basic file transfer knowledge. Desirable Skills: Experience with BMC AMI Ops Automation, BMC Control-M. ...

technical and stakeholder meetings Working within ITIL frameworks (Change, Incident, Problem & RCA) Managing tools in line with security and compliance standards (e.g. CyberArk, ServiceNow) Supporting on-call activity where required for critical systems You'll have strong experience working in Mainframe environments, with hands-on expertise in: OPSMVS CA-View … bonus: Splunk (dashboards & alerts) Control-M/BMC Automation tools I-Dash/CA7 administration Exposure to REST APIs, Windows Server, SAS Familiarity with ServiceNow, Agile ways of working, ITIL processes Why this role? Work in a highly technical, enterprise-scale environment Be part of a team where your expertise ...

Infrastructure Analyst Permanent Position Hybrid Role - 1 day a week in Dudley £30k - £35k We are partnering with an award-winning organisation, recognised for operational excellence, who are recruiting an Infrastructure Analyst to support the ...