Product Manager - Agent Experience
- Hiring Organisation
- Pertemps Thames Water
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 65,000 Annual
manage dependencies and drive innovation. Translate complex business challenges into practical, scalable product solutions. Drive adoption of new products and capabilities through effective change management and business readiness activities. Ensure products comply with Thames Water's security, data, digital, quality and Agile standards. Monitor product performance and continuously improve … delivery. Experience within customer service, contact centre or operational environments. Experience leading cross-functional teams to deliver customer-focused products and business change. Strong stakeholder management and influencing skills, with the ability to build relationships and drive decision-making at all levels. Experience using customer insight, user research ...