IT Service Delivery Lead
- Location
- Cumbernauld, Scotland, United Kingdom
service outcomes. Proven experience leading and developing teams, managing performance and driving employee engagement and capability development. Strong practical experience applying ITIL service management principles, including Incident, Major Incident, Problem, Change Enablement and Service Level Agreements. Demonstrable experience owning service performance and driving continual service improvement in a complex … technology environment. Experience managing technology suppliers, managed service providers and cross-functional delivery teams. Strong stakeholder management skills, with the ability to engage, influence and challenge constructively at all organisational levels. Experience using data, metrics and customer insight to improve service quality, colleague experience and operational effectiveness. Experience ...