1 to 25 of 53 Support Engineer Jobs in the Midlands

Role: Technical Support Engineer Location: Mansfield Negotiable dept on exp We're looking for a talented Technical Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people … get the best out of their technology. Key Responsibilities for the role of Technical Support Engineer: First-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing system Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies. Manage and maintain tickets across … issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs Engage with 3rd parties where applicable to arrange engineer visits. Generate quotes for replacement hardware where applicable Support with the identification and creation/updating of knowledge articles. Provide feedback for, and contribute to, continuous improvement within More ❯

2nd Line Support Engineer | Evesham | £35,000 DoE Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the … service desk services. For this role in particular, we are building a dedicated support team for a brand new customer... so it's a great opportunity to get involved from the beginning with a lot of project work! Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd line support … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 2nd Line Support Engineer | Evesham | £35,000 DoE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with More ❯

3rd Line Support Engineer | Staffordshire | £40,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the … and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti-virus software. Confirm factors such as … 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £40,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do More ❯

A Technical Customer Support Engineer is sought to join an innovative engineering team in Nottinghamshire, contributing to the technical support, specification, and design of bespoke electronic systems used worldwide. The Technical Customer Support Engineer, Nottinghamshire, will play a key role in providing exceptional service to customers and distributors, ensuring the correct equipment is specified for … projects and that all technical enquiries are handled efficiently. Working closely with the Customer Support Manager, you'll deliver a high-quality experience through a mix of phone, email, and web-based communication. Responsibilities include: Assessing new project enquiries, responding to customers, and booking project details into the CRM system Identifying suitable system types to meet specific project requirements … Providing technical support and remote troubleshooting of complex systems Preparing accurate equipment quotations and responding promptly to bid requests Conducting site visits, surveys, customer meetings, and demonstrations Delivering technical training to customers The Technical Customer Support Engineer, Nottinghamshire, will have the following key skills: Experience working with audio systems and technology Experience designing on CAD programmes Excellent More ❯

Are you an experienced IT Support Engineer looking for a varied role where no two days are the same? We're working with a well-established Managed Service Provider (MSP) who deliver high-quality IT support to a diverse range of SME clients across the region. You'll join a collaborative and growing team providing both remote … and onsite technical support to customers, ensuring systems run smoothly and efficiently. Key Responsibilities for IT Support Engineer Deliver remote technical support to customers via the IT helpdesk Visit client sites to resolve IT service requests and provide hands-on support Log, track, and manage all actions through the helpdesk system Prioritise and manage your … workload to deliver the best possible customer service Proactively monitor systems, manage faults, and ensure maximum uptime Support core IT processes including starter/leaver setup, asset tracking, and service provisioning IT Support Engineer Required Skills & Experience Minimum 3 years' experience in a hands-on IT support role Full UK driving licence and access to a More ❯

This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up … skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the … team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities More ❯

This is a fantastic opportunity for an IT Network Support Engineer to join a rapidly-expanding IT Service Provider as they scale following a range of exciting client acquisitions. The role will be support-focused, where you will get the chance to work daily with a wide variety of the most cutting-edge technologies, and really up … skill yourself within the field of IT Support within an MSP. Client Details Michael Page are proud to once again be the exclusive recruitment partner for this growing Managed Service Provider, as they continue to offer expert technology solutions to a growing client base across the UK. The business are still family-owned, and have the combination of the … team, that really thrives within a collaborative, close-knit culture that promotes an environment that really gets the best out of its technical specialists. Description As the IT Network Support Engineer, you will sit within the Helpdesk team, providing expert 2nd and 3rd Line level technical support project services for the company's customer base. Your responsibilities More ❯

2nd Line Support Engineer Evesham £35,000 DoE Oscar Technology has partnered exclusively with a leading MSP near Evesham to recruit for a skilled 2nd Line Support Engineer to join their team. Job Description As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the More ❯

This is an exciting opportunity for an IT Project Support Engineer to contribute to technology projects within the industrial and manufacturing sector. The role is based 5 days onsite in Redditch and requires a professional with technical expertise to support the implementation and maintenance of IT systems. Client Details The employer is a well-established organisation within … the industrial and manufacturing sector. They are a medium-sized company that values technical innovation and operational excellence to maintain their competitive edge. Description Provide technical support to ensure the smooth implementation of IT projects. Assist in the installation, configuration, and maintenance of hardware and software systems. Monitor IT systems and troubleshoot any technical issues promptly. Collaborate with team … members to ensure project deliverables are met on time. Document system processes and maintain accurate records for future reference. Support the development and testing of new IT solutions to enhance business operations. Maintain compliance with company policies and industry standards. Communicate effectively with stakeholders to provide updates on project progress. Essential Skills/Experience: · Microsoft SQL. · Server and desktop More ❯

This is an exciting opportunity for an IT Project Support Engineer to contribute to technology projects within the industrial and manufacturing sector. The role is based 5 days onsite in Redditch and requires a professional with technical expertise to support the implementation and maintenance of IT systems. Client Details The employer is a well-established organisation within … the industrial and manufacturing sector. They are a medium-sized company that values technical innovation and operational excellence to maintain their competitive edge. Description Provide technical support to ensure the smooth implementation of IT projects. Assist in the installation, configuration, and maintenance of hardware and software systems. Monitor IT systems and troubleshoot any technical issues promptly. Collaborate with team … members to ensure project deliverables are met on time. Document system processes and maintain accurate records for future reference. Support the development and testing of new IT solutions to enhance business operations. Maintain compliance with company policies and industry standards. Communicate effectively with stakeholders to provide updates on project progress. Essential Skills/Experience: Microsoft SQL. Server and desktop More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

IT Support Engineer Derby Permanent to £30,000 (DOE) IT Support Engineer needed for a permanent role in Derby . Providing IT technical support to clients across the midlands. A chance to join an established IT Managed Services business with a proven track record spanning 20+ years. Start asap in Nov/Dec 2025. Benefits … include: Salary to £28k (DOE) + pension + healthcare + 28 days holiday (including BHs) + support to gain IT accreditations + more! Key skills, experience + tasks: Providing remote IT tech support for a range of customers to 1st/2nd line level. Ensuring all actions are logged and managed via the IT helpdesk + visiting customer More ❯

IT Support Engineer Bromsgrove (with occasional travel to additional sites) £30,000-32,000 REED Technology are currently supporting a well-established, forward-thinking organisation in their search for an IT Support Engineer to join their growing internal IT team. This is an excellent opportunity for someone who thrives in a busy environment, enjoys problem-solving … as a key point of contact for internal IT queries, managing and updating tickets through the internal helpdesk system. Work closely with multiple locations, including occasional site visits, to support fault resolution and deliver high-level IT services. Troubleshoot hardware, software, and network issues across the organisation. Escalate complex issues to senior engineers or management when required, while maintaining … ownership of the ticket lifecycle. Liaise with external third-party suppliers to ensure systems and software remain fully operational and aligned with agreed service levels. Support and maintain essential IT infrastructure, networks, and cloud-based technologies including Office 365 and Azure AD. Configure and deploy desktops, laptops, mobile devices, and peripherals. Set up and support remote users, including More ❯

2nd Line Support Engineer – IT Security Focus - Onsite The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position … within the company. Key Duties/Responsibilities IT Support relating to technical issues involving Microsoft’s core business applications and operating systems. Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security Remote access solution implementation and support: VPN, Remote Desktop Services. Monitor the remote monitoring and management system alerts and More ❯

Technical Support Engineer Ellesmere Up to £40,000 Plus an excellent benefits package Join a team where your engineering skills directly support cutting-edge automation and technology. We're looking for a Technical Support Engineer to play a hands-on role supporting a full range of advanced machinery and management systems. If you thrive on … and want to see the real-world impact of your work - this could be the opportunity you've been looking for. What You'll Do Provide high-level engineering support for automated and conventional systems and precision technologies. Troubleshoot and resolve issues via helpdesk (including participation in a rotating 24/7 support schedule). Lead the commissioning More ❯

IT Support Engineer (1st/2nd line) Overview We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract . This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd … is excited to learn, develop new skills, and contribute to a friendly, collaborative environment. You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT. Key Responsibilities Act as the first … point of contact for IT incidents and service requests Provide remote and deskside support for laptops, desktops, and mobile devices Troubleshoot hardware, software, and network issues Log and manage tickets through the service desk system Support users with Windows OS and Microsoft 365 Manage user accounts and permissions via Active Directory Escalate more complex issues to 2nd line More ❯

Role: IT Support Engineer Location: Bromsgrove (Hybrid Working)Salary: £27,000 + Paid Certifications Are you an enthusiastic IT Support Engineer looking to develop your career in a supportive, modern, and fast-growing tech environment? This is a fantastic opportunity to join a friendly MSP-style team where you'll work with a wide range of … experience, and receive fully funded certifications to help you progress in your career. The Role You'll play a key part in delivering high-quality 1st/2nd line support across a varied customer base, working with technologies such as: Windows 10/11 & Windows Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation … Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow their skills in a structured, well-supported environment. What You'll Be Doing Resolving user issues across desktops, servers, cloud and network environments Supporting the More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. - Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. - Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. - Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. - Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service More ❯

Lead IT Support Engineer (2nd Line) Akkodis are currently working in partnership with a leading business in Birmingham who are experiencing an exciting period of growth and are looking to hire an experienced IT Support Engineer to play a lead role within their IT Infrastructure. You will be hands on with all things hardware, software and … systems, ensuring that IT works effectively across the business. The Role As the Lead IT Support you will be the internal expert on all core applications and provide first and second line technical support. The Responsibilities * Resolve logged errors in a timely manner and escalate to the external IT Services provider where necessary. * Liaise and manage with third party … across the business). * Monitor hardware, software, and system performance metrics. * Update computer software, as well as upgrading hardware and systems. * Maintain databases and ensure system security. * Provide technical support during new product/system implementations and internal change projects. * Consult with managers and other departments as required * Document processes, assets and perform diagnostic tests. * Train end-users on More ❯

Technical Support Engineer - CAD/CAM Software Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Technical Support Engineer who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products … CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of technical customer support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer … issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone More ❯

IT Trackside Support Engineer Join the team behind cutting-edge motorsport technology! This is a fantastic opportunity for a motivated 2nd Line Technical Support Analyst to provide high-quality infrastructure and network support in a fast-paced, high-performance environment supporting Formula 1 operations. About the Role As part of a small, dedicated IT team, you … ll deliver first-class IT operational support across Trackside. Following extensive training and shadowing, you’ll provide 24x7 remote support to Formula 1 and Formula E staff during race seasons. You’ll balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and … solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal teams and third parties Identify and drive service improvements and process enhancements Provide out-of-hours and trackside support on a rota basis What More ❯

2nd Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You … will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you’ll be the point of contact for escalated technical … P1) incidents and communications when required, so strong communication skills are essential as you’ll be working closely with internal teams and customers to deliver excellent service. You’ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We’re looking for someone More ❯

Job Title: 2nd Line IT Support Engineer Location: Lincoln Salary: Up to £35,000 + benefits Are you an experienced 2nd Line IT Engineer looking to take the next step in your career? We're working with a growing IT services provider in Lincoln that is looking for a skilled and customer-focused engineer to join … technologies, making this the perfect role for someone who enjoys variety and problem-solving in a fast-paced environment. Key Responsibilities Act as an escalation point for 1st Line support, resolving more complex technical issues. Provide remote and on-site support across client systems, ensuring minimal downtime. Administer and support Microsoft 365, Windows Server, and Active Directory … environments. Configure and maintain desktops, laptops, printers, and peripherals. Troubleshoot and support networking technologies, including routers, switches, VPNs, and firewalls. Assist with client IT projects such as cloud migrations, infrastructure upgrades, and new system implementations. Maintain accurate documentation of incidents, changes, and client environments. Deliver excellent customer service, building strong client relationships. What You'll Bring Previous experience in More ❯

Technical Support Engineer - Warwick - 4 on 4 off covering 7 days a week - rotational shift - days and nights Our Technology Teams at Telent are focused and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop More ❯