6 of 6 Ticket Management Jobs in the Midlands

with colleagues on agreed deadlines. Resolve tickets that are escalated to onsite support and reduce tickets to the service desk through proactive support and management of systems in assigned offices. Actively contribute to problem management and knowledge transfer Work closely with the Service Desk to feedback on support … desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused ...

Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive Active Directory Strong O365 experience Ticket management experience including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience ...

Analyst: Previous experience within a Service Desk is vital within this role Excellent troubleshooting and problem solving skills Extensive Active Directory Strong O365 experience Ticket management experience including good time management Hardware support including Laptop & PC building Any experience of supporting MS Exchange is highly desirable Experience ...

BENEFITS Salary up to £30,000 Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER … knowledge of Windows operating systems (Windows 10/11) support and troubleshooting Experience using Microsoft Intune (Endpoint Manager/MEM) for endpoint support and management Confident with device builds, imaging/deployment, and end-user hardware/software setups Strong ticket management skills (ownership, prioritisation, updates ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...