substantial growth since its inception in 2013 and this appointment will add to our experienced service desk team to support our continued success. Role, Duties & Expectations Provide high quality desktop, server and cloud platform support Demonstrate the ability to troubleshoot complex environments Provide clear advice and guidance to clients for improving their environments Be seen as a trusted advisor … background a minimum of 5 years’ experience providing support to multiple customers Have the confidence to hold conversations with customers assisting technically in service reviews Ability to troubleshoot Windows Desktop Operating systems and Microsoft Office applications Support Windows Server operating systems and Exchange on premises environments Complete understanding of Active Directory, Group Policies, DNS and DHCP Strong knowledge of … on premise environments including Hyper-V and VMware Knowledge of and ability to monitor and troubleshoot Backup technologies Good understanding of Networking technologies with the ability to troubleshoot from desktop through to LAN, WAN and hosted services Understanding of the ITIL framework and basic principals Good understanding of commercial aspects of service agreements Beneficial but not essential Basic SQL More ❯
Logic Apps, Power Automate, and PowerShell scripting - covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You'll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You'll work closely with architects, infrastructure leads, and application … as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
First Central
Logic Apps, Power Automate, and PowerShell scripting — covering zero-touch onboarding, application deployment, patch management, and deprovisioning. You’ll continuously monitor and enhance EUC infrastructure using Microsoft Endpoint Manager, Desktop Analytics, and Azure Monitor to identify performance bottlenecks, track adoption metrics, and drive platform improvements aligned to business goals. You’ll work closely with architects, infrastructure leads, and application … as deputy to the Tech Senior Leadership Team as required Experience & Knowledge: Significant demonstratable hands-on engineering experience across M365, Azure AD, Endpoint Manager (Intune), SCCM, Autopilot, and Windows Virtual Desktop. Proven expertise in scripting and automation tools (PowerShell, Python, Graph API). Demonstrated ability to implement and maintain AI-based support systems and experience platforms. Advanced knowledge of More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
in your IT career, working with modern tools and technology in a collaborative environment. What Youll Be Doing: Provide hands-on technical support for devices, collaboration tools, networks, and virtual desktops. Deploy, configure, and maintain Microsoft 365 apps like Teams, Outlook, SharePoint, and OneDrive. Support and maintain on-premises systems including Active Directory, Group Policy, and local applications. Help More ❯
asterisk based platform) . Advanced Networking knowledge, we use Mikrotik and UISP equipment. . Proven experience with a WISP network. We use USIP equipment . Advanced understanding of Azure VirtualDesktop (hostpool configuration etc) . In depth knowledge of Windows Server 2016, 2019 and Windows 10 & 11 · Experience with Microsoft Remote Desktop Services · Thorough understanding of Microsoft More ❯
or later CompTIA A+ CompTIA Security+ ITIL Foundation Certificate in Service Management Desirable Qualifications Certified storage specialist with experience in Dell, HP, or EMC technologies Proficiency in VMware virtual environments and vSAN storage solutions Experience working with Linux operating systems Knowledge of Exchange 365, Azure, Intune, Virtual Desktops, Microsoft Teams, and Skype for Business, with relevant Microsoft certifications … Expertise in Microsoft SCCM Understanding of Microsoft Enterprise Agreements Experience with cloud computing and virtual network management Familiarity with both thick and thin client technologies More ❯
high-quality server, storage and cloud platform implementations and support to end users, key stakeholders and project delivery teams, across the organisations. Build, configure, and maintain ICT hardware and virtual hardware to meet operational needs. Respond to service desk calls and requests with professionalism and efficiency. Support the delivery of ICT services in line with performance targets and service … a fast-paced ICT environment. Proven track record of working on implementation projects and supporting complex IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in More ❯
high-quality server, storage and cloud platform implementations and support to end users, key stakeholders and project delivery teams, across the organisations. Build, configure, and maintain ICT hardware and virtual hardware to meet operational needs. Respond to service desk calls and requests with professionalism and efficiency. Support the delivery of ICT services in line with performance targets and service … a fast-paced ICT environment. Proven track record of working on implementation projects and supporting complex IT infrastructures. Expertise in VMWare environments, Windows, Linux, Exchange 365, Azure, Intune, VEEAM, Virtual Desktops. Knowledge of Cloud Computing, Microsoft SCCM, virtual networks, and Thin/Thick Client technologies. ITIL Foundation certification or equivalent experience in a regulated ICT environment. Degree in More ❯
York, Yorkshire, United Kingdom Hybrid / WFH Options
Candour Solutions
are committed to diversity and creating an inclusive culture that drives success. We embrace hybrid working practices, balancing remote work with in-office collaboration. Our modern working environment includes virtual tools, hot-desking, and Team Charters to foster community and effective teamwork. This approach has led to high employee engagement and better solutions for our colleagues. As an international … e.g., Microsoft 365) Operating Systems (e.g., Windows 10/11) Client applications (e.g., Office 365, Teams, OneDrive) Device management and deployment (e.g., Intune, Autopilot) Virtualisation techniques (e.g., VMware vSphere) VirtualDesktop Infrastructure (e.g., Citrix Virtual Apps and Desktops, Azure VirtualDesktop, W365) Security best practices (e.g., patching, conditional access) Strong system administration and troubleshooting skills More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
on business requirements and best practices. Lead the architecture, planning, and deployment of VDI systems including storage, networking, and security considerations. Evaluate, select, and implement VDI technologies (e.g., Citrix Virtual Apps and Desktops, VMware Horizon, Microsoft Azure VirtualDesktop). Ensure high availability, performance optimization, and disaster recovery of VDI environments. Collaborate with IT security, network, and More ❯
We are actively seeking a detail-oriented DesktopEngineer to join our dynamic IT team. As a Desktop Engineer, you will play a pivotal role in ensuring the smooth operation of our desktop infrastructure. Collaborating with various teams, you'll deliver top-notch technical support and maintain an efficient desktop environment. This on-site role requires coverage five … exceptional problem-solving skills. Responsibilities Customer Service • Provide exceptional customer service by ensuring a positive experience for end users • Communicate effectively, empathetically, and professionally in resolving incidents and requests Desktop Support • Provide customer focused support for desktop-related issues, both on-site and remote. • Respond promptly to customer inquiries, troubleshoot technical problems, and minimize downtime. Desktop Infrastructure … Management • Install, configure, and maintain desktop operating systems and applications. • Collaborate with the IT team for standardized deployments and security measures. Hardware and Peripheral Management • Manage desktop hardware inventory, installations, upgrades, and repairs. • Coordinate with vendors for hardware-related issues and warranty matters. User Training and Documentation • Develop training materials and conduct sessions to enhance end-users' technical More ❯
develop, optimize, and support the Elux operating system with a focus on performance and integration. You’ll work on SCOUT for system monitoring and predictive maintenance, help design the virtualdesktop setup, and ensure compatibility with Windows 11 for a seamless user experience. The role involves close collaboration with engineering, UX, and IT teams to enhance the overall … Elux platform.. Key Responsibilities: Lead and support the deployment, and management of Elux-based systems and devices. Deliver and maintain Windows 11 environments across end-user devices and virtual desktops. Manage and automate deployment tasks using Jenkins, Ansible , and PowerShell . Provide expert-level support for Citrix environments , including Citrix desktop delivery and user session troubleshooting. Configure and … manage VMware infrastructure for desktop and app virtualization. Utilize or support the Scout Management System (nice to have). Contribute to management or deployment of Windows 365 environments (nice to have). Required Skills and Experience: Strong knowledge of Elux systems and Linux System. Hands-on experience with Microsoft stack – specifically Windows 11 deployment and management Experience with Jenkins More ❯
Strong knowledge of Microsoft 365 Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. Knowledge of virtualization platforms (Azure VirtualDesktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to More ❯
and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. The core goal is to deliver Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including … with support changes and adhering to company policies and incident management processes Remotely diagnosing and troubleshooting PC, printer, telephone, mobile (where applicable), VPN, and software issues Possessing knowledge about VirtualDesktop Infrastructure/Citrix environments Researching solutions using available knowledge bases Advising users on appropriate actions Logging all inquiries and incidents Assigning unresolved incidents to appropriate support teams … escalation procedures To be successful, you should have: Management Call Center support experience Associate's or Bachelor's degree in a related discipline or equivalent work experience Previous technical desktop support experience, including MS Office Suite and customer service skills Knowledge of PC hardware and software Flexibility to work various hours and shifts, including holidays Knowledge of call center More ❯
and are exploring automation opportunities and support improvement efforts within our expanding technology environments. The Technology Service Centre - Service Desk Analyst provides first and second-line support for all desktop applications and technology-related activities. The core goal is to deliver Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors, including … with support changes and adhering to company policies and incident management processes Remotely diagnosing and troubleshooting PC, printer, telephone, mobile (where applicable), VPN, and software issues Possessing knowledge about VirtualDesktop Infrastructure/Citrix environments Researching solutions using available knowledge bases Advising users on appropriate actions Logging all inquiries and incidents Assigning unresolved incidents to appropriate support teams … escalation procedures To be successful, you should have: Management Call Center support experience Associate's or Bachelor's degree in a related discipline or equivalent work experience Previous technical desktop support experience, including MS Office Suite and customer service skills Knowledge of PC hardware and software Flexibility to work various hours and shifts, including holidays Knowledge of call center More ❯
Out in Science, Technology, Engineering, and Mathematics
have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors …/updates and adherence to the Company Policies and Incident Management process Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Possess knowledge about Virtual Desktops Infrastructure/Citrix environment Research solutions using available knowledge base Advise users on appropriate action Log all inquiries and incidents as required Assign unresolved Incidents to appropriate support … escalated via the identified escalation management procedure Qualifications Management Call Center support experience Associate's (or Bachelor's) degree in a related discipline or equivalent work experience Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience Knowledge of PC hardware and software Flexibility in working hours Knowledge of call center More ❯
Out in Science, Technology, Engineering, and Mathematics
have 'Respect for Our Customers' Time.' Technology Service Centre's Service Desk Analyst is responsible for providing the first and second line of support specific to all aspects of desktop applications and technology-related support activities. The core goal is to provide Subject Matter Expertise for technical support to the Technology Services Group for all BNY Mellon Employees & Contractors …/updates and adherence to the Company Policies and Incident Management process Remotely diagnose and troubleshoot PC, printer, telephone, mobile (where applicable), VPN and software issues Possess knowledge about Virtual Desktops Infrastructure/Citrix environment Research solutions using available knowledge base Advise users on appropriate action Log all inquiries and incidents as required Assign unresolved Incidents to appropriate support … escalated via the identified escalation management procedure Qualifications Management Call Center support experience Associate's (or Bachelor's) degree in a related discipline or equivalent work experience Previous technical desktop support experience, experience with MS Office Suite products, and customer service/soft skills experience Knowledge of PC hardware and software Flexibility in working hours Knowledge of call center More ❯
Azure environments. System Center Operation Manager: Experience with monitoring and management. Anti-malware Solutions: Web & email filtering, anti-virus protection. AOVPN, DirectAccess: Expertise in secure remote access technologies. Citrix VirtualDesktop and Apps: Hands-on experience with the latest Citrix technologies including NetScaler ADC. Microsoft Exchange: Including integration with Microsoft 365. SAN Technologies: Experience with NetApp, HP 3PAR More ❯
Social network you want to login/join with: We are looking for a passionate, motivated, and highly collaborative Desktop Support Specialist to join the IT support team of a Creative Agency. In this position, you will play a pivotal role in the smooth day-to-day operation of their desktop infrastructure. In this role, you will provide … support for desktop-related issues for both on-site and remote users, handling a range of level 2 and level 3 support tickets. You will install, configure, and maintain desktop operating systems and applications, troubleshoot technical problems, and ensure that downtime is minimized. The role will primarily focus on office hardware such as end-user equipment and video … that continues to grow and prides itself on delivering a customer-centric approach while solving problems for their clients. The successful candidate will have: Previous experience in a similar Desktop Engineer/Technical Support role Strong background in supporting Windows, macOS, and Linux operating systems In-depth knowledge of desktop hardware, software applications, and peripherals Familiarity with desktopMore ❯